Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player rating

8.7/10 ● 242 reviews

Top reviews from our players

dkolta187

9/10

Great casino. Good bonuses for my deposits and also very happy with no deposit bonuses. Love the wide range of variety In games and also everytime I need support the customer reps are quick and efficient & knowledgeable. All round happy customer

Dear dkolta187, Thank you for your wonderful review! We're so glad to hear that you're enjoying the bonuses, our wide range of games, and the support from our team. It's fantastic to know that we’ve been able to meet your expectations with both our promotions and customer service. We truly appreciate your feedback and look forward to continuing to provide you with an excellent experience. Thanks for being such a happy customer! Best regards, Snatch Casino

Snatch Casino 1 year ago

Drabios

10/10

enthusiastic review of Snatch Casino! We're thrilled to hear that you've had such an exciting and positive experience with us.

We're also delighted to hear that you've had positive interactions with our live chat support team. Providing excellent customer service is a top priority for us, and we're glad to hear that it shows in our interactions with you.

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Snatch Casino 1 year ago

Matii1986

10/10

I would like to recommend Snatch Casino due to its very interesting bonuses and promotions as well as a large selection of fast payments. Everyone will find their favorite slots here from the best providers. Another advantage is that the website also has a mobile application. I encourage everyone to check out their offer. Regards:)

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Snatch Casino 1 year ago

Karcia91

9/10

The casino is absolutely fine, I recommend it to everyone. I like all the games, everyone will find something for themselves. Good luck and have fun playing.

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Snatch Casino 1 year ago

Mrlittle1008

10/10

I really enjoy Snatch Casino. Wait time for customer service is no time for instant replies. They are very helpful when I have any questions. They have a wide variety of Casino games.

Nothing yet, but once I spend some time on their website I will let you folks know. So stay tuned and I get back right at you once I have some more information.

Dear Mrlittle1008, Thank you for sharing your experience with us! We're thrilled to hear that you enjoy Snatch Casino and that our customer service has been quick and helpful. It’s great to know you're enjoying the variety of games we offer! We look forward to hearing more of your thoughts as you explore the site further. Don't hesitate to reach out if you have any more questions or need assistance – we're always here to help. Thanks again for your feedback, and we look forward to hearing from you soon! Best regards, Snatch Casino

Snatch Casino 1 year ago

sunshine0110

9/10

I like it to play fast. The games are really good and you have a lot of choices in different games. The support is really quick and such a pleasure to chat with. it is uncomplicated. The payment and deposit are really big. Pay card included.

Some Games include Pushgaming destroys after some minutes when you play. I don´t know really if it is my problem. Some Games can´t be played with bonus money. Sometimes the website takes a long time to refresh.

Dear sunshine0110, Thank you for your feedback! We’re really glad to hear you’re enjoying the fast-paced play, the variety of games, and our quick and friendly support. It's great to know that the payment options, including Pay card, are working well for you too. We also appreciate you pointing out the issues with certain games and the website refresh times. We're always working to improve, and your feedback helps us make things better for everyone. If you're experiencing any specific issues with games or bonus restrictions, our support team is always here to assist you and ensure everything runs smoothly. Thanks again for sharing your experience, and we hope to continue providing you with a great gaming experience! Best regards, Snatch Casino

Snatch Casino 1 year ago

Suraj60030

8/10

I loved the platform provided by Snatch Casino. Every facility starting from free bonuses to comfort withdraw available. The players can withdraw the winning funds directly wire transferring to their respective accounts. Graphics of the games are also well designed.

Dear Suraj60030, Thank you so much for your positive review! We're thrilled to hear that you've enjoyed the platform, from the free bonuses to the convenient withdrawal options. It's great to know that you appreciate the game graphics as well. We’re committed to providing a seamless and enjoyable experience for all our players, and your feedback motivates us to keep improving. Thanks for choosing Snatch Casino – we look forward to having you back soon! Best regards, Snatch Casino

Snatch Casino 1 year ago

Suraj60030

8/10

I love to be a member a player of Snatch Casino. It provides a pleasant gaming platform and lots of offers to users. The site enables users to participate freely and others good opportunity to win big. I hope the players would enjoy the site and invite more and more players to join. The site also supports the bank transfer facility to withdraw the winning cash.

Kingzijs

9/10

It Has a lot of slots, and support is very fast.
Overall energy in Snatch Casino is very welcoming.

Have been using this site for approximately 4-6months never had any bad experience.

Dear Kingzijs, Thank you for your wonderful review! We’re so happy to hear that you’ve been enjoying the wide variety of slots and the fast, friendly support. It’s great to know that the overall energy at Snatch Casino has made you feel welcome. We truly appreciate your loyalty over the past few months and are thrilled that you’ve had a positive experience. We look forward to continuing to provide you with great service and plenty of fun! Best regards, Snatch Casino

Snatch Casino 1 year ago

Katja230601