Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Review this casino

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Player rating

8.7/10 ● 246 reviews

Top reviews from our players

NickiQueenOfRap

8/10

Frequent promotions especially no-deposit free spins. Very friendly customer service. Website has a unique look and they have a very large amount of slots.

Needing to make a deposit before winnings can be withdrawn if you earned those winnings from a no-deposit free spins bonus. Also, withdrawals take a little longer than on other casino but they do pay out!

Dear NickiQueenOfRap, Thanks so much for your honest review! 😊 We're happy to hear you're enjoying our frequent no-deposit promotions, the unique design of the site, and the wide selection of slots. 🎰 Our support team will be thrilled to hear your kind words too! We appreciate your feedback regarding withdrawals and bonus terms - we're always working to improve, and your input helps us get better every day. Hope your next big win is just around the corner! Best regards, Snatch Casino

Snatch Casino 11 months ago

piter87

10/10

Snatch Casinos is my favorite casino. It has a huge selection of slots, everyone will find something for themselves. In addition, the graphic design beats other casinos, it works very smoothly without any delays, as does the deposit and withdrawal system. I highly recommend it to everyone.

Dear piter87, Thank you for your fantastic review! We're thrilled to hear that Snatch Casino has become your favorite. We put a lot of effort into offering a wide range of slots and ensuring our platform runs smoothly. It's great to know that our graphic design and seamless deposit and withdrawal system are making your experience even better. We truly appreciate your recommendation and look forward to continuing to provide you with a top-notch gaming experience! Best regards, Snatch Casino

Snatch Casino 11 months ago

Szweder

10/10

The combination of a variety of sports betting and casino games makes it one of the most versatile operators on the market, guaranteeing users countless hours of excitement and fun. The casino focuses mainly on providing modern video slots with a few traditional titles here and there. The games cover a wide range of topics, including popular themes from the world of film and mythology.

Dear Szweder, Thank you for your awesome review! We're so glad to hear that you're enjoying the variety of sports betting and casino games we offer. We strive to provide a diverse and exciting gaming experience, from modern video slots to traditional favorites. Your feedback helps us continue to improve and make Snatch Casino a great place for all kinds of players. We appreciate you sharing your thoughts with us and look forward to keeping you entertained for many more hours! Best regrds, Snatch Casino

Snatch Casino 11 months ago

FeiiKirei

9/10

Snatch Casino is one of the best Casino, I’ve been playing for a couple of months now, and it’s been a good experience. They have lots of good games, and I’ve scored a few nice wins along the way. Their bonus is another thing to make you spend more time. Cashing out has been smooth, with no real delays, which is something I look for in an online casino. While I haven't hit any massive jackpots yet, the smaller wins and easy navigation make it a site worth sticking around on.
And so the support from the agent is really good!

No it’s been so good so far ! No hussle, and Just a suggestion I think to keep update more new games.. and please email that to us and we def will hit the button 😁

Dear FeiiKirei, Thank you so much for the wonderful feedback! We’re thrilled to hear that you’ve been having a great experience with us, enjoying the games, bonuses, and smooth cashouts. Your suggestion about adding more new games is greatly appreciated, and we’ll definitely take it into account. We love keeping things fresh for our players, and your input helps us do just that! We’ll also make sure to keep you updated on new releases. Thanks again for your support, and we look forward to many more wins and fun gaming moments with you! Best regards, Snatch Casino

Snatch Casino 11 months ago

pateraspok

10/10

Perfect casino! A sleek website, many rewards, fast payouts, and a huge selection of providers. Great support, exciting games, and top-notch experience! 🎰🔥

Dear pateraspok, Thank you for the fantastic review! We're thrilled to hear you're enjoying the sleek website, fast payouts, and our wide range of games and providers. It’s great to know that our support team has been helpful and that you’re having an exciting experience with us. 😊 We appreciate your feedback and look forward to continuing to offer you top-notch service and rewards! Thanks for choosing Snatch Casino! Best regards, Snatch Casino

Snatch Casino 11 months ago

opciuuu

10/10

I love to play at Snatch Casino for the multitude of games you can play and the great customer service that never disappoints. It's also worth noting that there are various bonuses available that are worth considering :)

Dear opciuuu, Thanks a ton for your awesome review! We’re really glad to hear you’re loving the variety of games and that our support team has been there for you when needed. It’s always our goal to make sure our players have a smooth, exciting, and rewarding experience - and it sounds like we’re on the right track! Thanks for being part of the Snatch Casino community. Wishing you lots of luck and big wins ahead! Best regards, Snatch Casino

Snatch Casino 11 months ago

yungbarol

10/10

Snatch Casino is a good casino. I've used it throughout the time and never encountered any problems. They usually give random free spins, and the withdrawal system was always fast

Dear yungbarol, Thank you so much for your kind words and ongoing support! 😊 We're glad to hear you've had a smooth experience with us, and it's awesome that you're enjoying the free spins and fast withdrawals. We’ll keep working hard to make sure your time with Snatch Casino stays top-notch. Wishing you lots of fun! Best regards, Snatch Casino

Snatch Casino 11 months ago

Denimdee

8/10

I think Snatch Casino is a good, reliable casino. It has many good providers, and the platform always runs smoothly. It's easy to navigate, and the bonuses are always available and generous. I like the fact that it lasts a little longer playing Snatch Casino. And enjoy the whole experience while playing here.

Dear Denimdee, Thank you for the great review! We're thrilled to hear that you find Snatch Casino reliable and enjoyable. It's awesome to know you appreciate the smooth performance, generous bonuses, and game variety. We're all about creating a fun and lasting experience, so it's great to hear we're hitting the mark for you. Wishing you continued fun! Best regards, Snatch Casino

Snatch Casino 11 months ago

asbjorn68

10/10

This casino has a nice layout, and the game providers are what can be expected. I like the "Buy Feature" section, which lists all the games in which you can purchase the bonus round. They have also added a phone number to call for support, etc. Nice.

Dear asbjorn68, Thanks so much for your thoughtful feedback! We're glad to hear you're enjoying the layout and especially the "Buy Feature" section - it's one of our favorites too! 😊 We're always working to make things more convenient, so we're happy to hear the added phone support stands out to you as well. Wishing you lots of exciting wins and great gameplay! Best regards, Snatch Casino

Snatch Casino 11 months ago

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