Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.7/10 ● 246 reviews

Top reviews from our players

Keliphillips

10/10

Amazing no deposit offers! Fun with a wide variety of games, no lagging. Have signed up with Snatch Casino not too long ago it’s by far the most generous online casino! Definitely recommend to everyone

Nothing to dislike about snatch casino. Have not long registered & enjoyed no deposit bonuses. Have not made my first deposit the offers are generous looking forward to bonus offers & no deposit offers that always appear via email so much fun no lagging games or glitches

Dear Keliphillips, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the no deposit offers and the variety of games we offer. It's great to know that you’ve had a smooth and enjoyable experience with no lag or glitches. We're committed to keeping things fun and rewarding, and we're glad that you're looking forward to more exciting offers. We appreciate your recommendation and are happy to have you as part of the Snatch Casino community. Enjoy your gaming, and we hope to keep bringing you more fun and rewards! Best regards, Snatch Casino

Snatch Casino 11 months ago

GarloVie

10/10

Snatch Casino is a relatively new player in the online gambling scene, quickly gaining attention thanks to its extensive game selection and generous bonuses. Players can take advantage of a welcome package of up to €6,000 and 325 free spins, spread across the first four deposits. For example, the first deposit grants a 200% bonus up to €1,000 and 100 free spins on Dog House.

The game library at Snatch Casino is truly impressive, boasting over 7,000 titles from renowned providers such as Evolution Gaming, NetEnt, Microgaming, and many others. Players can enjoy a wide range of slots, table games, live casino games, and even betting on more than 40 sports and 20 e-sports.

The casino's design is inspired by the Wild West, adding to its unique and visually appealing atmosphere. The platform supports various payment methods, including credit cards, e-wallets, and cryptocurrencies, with a minimum deposit starting from just €10.

With a smooth and user-friendly interface, fast payouts, and 24/7 customer support, Snatch Casino is a fantastic choice for both new and experienced players looking for an exciting and feature-packed gaming experience. Definitely worth trying!

Dear GarloVie, Thank you for the detailed and glowing review! We're delighted to hear that you've enjoyed your experience with Snatch Casino. We’re especially glad you’ve made the most of our generous welcome package and that you’re enjoying the wide variety of games and sports betting options we offer. We’ve worked hard to create a unique and enjoyable experience for our players, from the Wild West-inspired design to our diverse payment methods and 24/7 customer support. Your feedback truly motivates us to continue improving and providing a top-notch platform for both new and seasoned players alike. We’re excited to have you with us, and we look forward to bringing you even more great promotions and gaming experiences. If you ever need assistance or have any questions, don’t hesitate to reach out! Best regards, Snatch Casino

Snatch Casino 11 months ago

Solo1966

8/10

I find this site is very easy to navigate, customer service is very fast and friendly. There's lots of slot games to choose from, I only games I play.

Dear Solo1966, Thank you for the great feedback! We're so happy to hear that you find the site easy to navigate and that our customer service team has been quick and friendly. It's also awesome to know you're enjoying our wide selection of slot games - there's always more fun to explore! Wishing you lots of luck and great spins! Best regards, Snatch Casino

Snatch Casino 11 months ago

Justzee

10/10

Great games selection and most of all, 10 star rating for customer support. Massive rewards and huge bonuses. I say the only negative thing about it is, it does not enough slot games that have the available to specify.

Dear Justzee, Thank you for the amazing feedback and that 10-star shoutout to our customer support team! We're so glad you're enjoying the game selection, rewards, and big bonuses. Your note about the slot games is truly helpful — we’re always working to expand and improve, so stay tuned for even more options soon. Wishing you lots of wins! Best regards, Snatch Casino

Snatch Casino 11 months ago

Kitos33

9/10

I recommend the casino. Very frequent bonuses for people who made a deposit. Good contact with support on chat. Account verification was successful and fast.

Dear Kitos33, Thanks a lot for the great review and recommendation! We're thrilled to hear you’re enjoying the frequent bonuses and had a smooth experience with our support team and verification process. We’re always here if you need anything — and we hope your time at Snatch Casino continues to be lucky and fun! Best regards, Snatch Casino

Snatch Casino 11 months ago

Cabernacia86

10/10

The best is about diversity of games and communication with support. Also the bônus that are always being offered are very good because they can be wagered without real money.

Nothing very negative to say at this moment. The only thing I didn't like so far is the time that the withdrawal took, because is a bit more delayed than the majority of online casinos.

Dear Cabernacia86, Thank you for your positive feedback! We're glad you're enjoying the diversity of games, the communication with our support team, and the great bonuses we offer. 😊 We also appreciate your constructive feedback regarding the withdrawal time. We're constantly working to improve every aspect of our service, and we’ll definitely take your comments into consideration to make the process faster. Thanks for choosing Snatch Casino, and we hope you continue to have a great experience with us! Best regards, Snatch Casino

Snatch Casino 11 months ago

deppytheninja

10/10

Great selection of games. Site is easy to navigate. Customer support responds quickly. They send out lots of free spins. Better than most online casinos I've played.

Dear deppytheninja, Thank you so much for your kind words! We're thrilled to hear that you enjoy our game selection, user-friendly site, and responsive customer support. We’re also glad you're making the most of the free spins! We always strive to provide the best experience, and your feedback reassures us that we’re on the right track. Looking forward to having you continue playing with us! Best regards, Snatch Casino

Snatch Casino 11 months ago

Arcziq1613

10/10

Many promotions in the casino are also without deposit. Many different slots. Everyone will find something for themselves. Many deposit options and fast payouts of winnings.

Dear Arcziq1613, Thank you so much for your kind words! 🌟 We're thrilled to hear that you’re enjoying the wide variety of slots and our no-deposit promotions. It's also great to know that our multiple deposit options and fast withdrawals are making your experience even better. We’re always working to keep things exciting and rewarding — happy gaming! Best regards, Snatch Casino

Snatch Casino 11 months ago

Jennalauk

10/10

Reliable casino. Lots of free spins without a deposit. Fast customer service. Many different offers, easy to use, nice layout, and a lot of different games, from different providers.

Dear Jennalauk, Thank you for the awesome feedback! We're glad to hear you're enjoying the free spins, fast support, and the variety of games and offers we provide. It means a lot to us that you find the platform easy to use and reliable - we’ll keep working to bring you the best experience possible! Best regards, Snatch Casino

Snatch Casino 11 months ago

Sinistr