Snatch Casino

Snatch Casino - Major Withdrawal Issues

£1400

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Snatch Casino - Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

Snatch Casino - KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Snatch Casino - Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Snatch Casino - Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

Snatch Casino - KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Snatch Casino - Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

Snatch Casino - Kyc and withdrawal again

$141.6

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

Snatch Casino - Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player rating

8.7/10 ● 208 reviews

Top reviews from our players

Siriusblacky

10/10

I've played at many online casinos, but Snatch Casino truly stands out. The sleek design and smooth navigation make the experience seamless, and the game selection is simply outstanding. There’s always something new to try, especially for slot lovers like me. The promotions and bonuses are generous, keeping the excitement alive. Whether you're a casual player or aiming for big wins, Snatch Casino delivers an enjoyable and rewarding experience. Highly recommend it!

If I had to pick something, it would be that there are so many games that it’s hard to decide what to play next! The variety is amazing, and I always find myself exploring new slots and live games. The excitement never stops, and with the constant bonuses and promotions, there’s always something to look forward to. Snatch Casino definitely knows how to keep players entertained!

Dear Siriusblacky, Thank you so much for your kind words! We're thrilled to hear that our sleek design, game selection, and generous promotions have made your experience so enjoyable. It's fantastic to know that you're exploring new slots and live games and finding excitement at every turn. We appreciate your feedback about the variety of games - we understand that it can be hard to choose with so many great options, but that's exactly what we aim for! We’re so glad you’re enjoying your time at Snatch Casino, and we’ll keep working hard to keep the fun going. Thanks again for recommending us, and we look forward to having you play with us for many more exciting moments! Best regards, Snatch Casino

Snatch Casino 9 months ago

Kolew961

9/10

I like this casino. Very fast customer support and assistence. Very good bonuses and promotions. All games play very good and no stuck. It's the best place for online gambling.

Dear Kolew961, Thank you for sharing your positive experience! We're so glad to hear that you're enjoying our fast customer support, great bonuses, and smooth gameplay. Your feedback means a lot to us, and we're thrilled to be your go-to place for online gambling. We look forward to continuing to provide you with the best experience possible! Best regards, Snatch Casino

Snatch Casino 9 months ago

naftaal9307

10/10

This casino is one of many good, trusted casinos at its starting peak. It's so reliable that even the withdrawal system is good 😊 All in all, I am a happy gambler with them

Dear naftaal9307, Thank you for your kind words! We're thrilled to hear that you're enjoying your experience with us and finding our withdrawal system reliable. It's always our goal to provide a trustworthy and seamless experience for all our players, and we're glad to know we've met your expectations. We appreciate your support and look forward to continuing to make your gaming experience enjoyable! Best regards, Snatch Casino

Snatch Casino 9 months ago

Mulers

10/10

It's a great casino, the only one that can often give something back for real! Fast deposits and fast withdrawal processing are what I like! Zero problems with servers; live chat is always helpful

Basically, there is nothing to complain about!!!!!! Although a few more suppliers and some extra wheel of fortune every 24 hours for a deposit would be very, very nice!!!!!!

Dear Mulers, Thank you for your fantastic feedback! We’re thrilled to hear that you’ve been enjoying your experience with us, from the fast deposits and withdrawals to the helpful live chat. It’s great to know that the servers have been reliable for you as well! We also appreciate your suggestions about adding more suppliers and extra opportunities like a daily Wheel of Fortune – those are great ideas, and we’ll certainly take them into consideration as we continue to improve the experience for our players. Thanks again for sharing your thoughts, and we look forward to providing you with even more exciting features in the future! Best regards, Snatch Casino

Snatch Casino 9 months ago

Hunter1399

9/10

Great bonuses and a pretty good selection of games. Aesthetically pleasing. Lots of deposit options. Haven't won enough to withdraw yet, but I'm sure that's a simple process, too. Thumbs up

Dear Hunter1399, Thank you for sharing your thoughts! We’re so glad to hear that you’re enjoying our bonuses, game selection, and the overall look of the site. We pride ourselves on offering a wide variety of deposit options to make things as convenient as possible for our players. Once you’re ready to withdraw, we’re confident that the process will be smooth and easy – our team is always here to assist if needed. We appreciate the thumbs up, and we can’t wait for you to hit that big win soon! Thanks again for your feedback, and happy gaming! Best regards, Snatch Casino

Snatch Casino 9 months ago

ClaudiaLinck

10/10

A lot of bonus and game providers. Easy verification and chat support. One of the casinos that still have ELK games- love it! withdrawal very easy, its very important!

Nothing to complain about! I always had all my questions solved by support, even when I needed to change some details in my account. Just think that it doesn't need to have a minimum to win with a bonus, but that's ok.

Dear ClaudiaLinck, Thank you for your fantastic review! We’re thrilled to hear that you’re enjoying the variety of bonuses and games we offer, and that our support team has been able to assist you whenever needed. We’re also happy to know you love the ELK games – we’re proud to offer a wide selection of providers to keep things exciting! 🎰 Your feedback about the bonus minimum is definitely noted, and we’ll be sure to keep it in mind as we continue to improve our offerings. We’re so glad to have you as part of the Snatch Casino family, and we look forward to providing you with many more great experiences ahead! Thanks again for your kind words and support! Best regards, Snatch Casino

Snatch Casino 9 months ago

Kiikii1309

10/10

Love playing on this site, they have super fast response times when you need to contact support they always have the players best interest at heart and will go that extra bit to ensure the player has all the info they need. I just can’t fault their bonuses whether it be a no deposit bonus, daily or a welcome bonus they are definitely worth it. Have enjoyed every moment since being with this site never had a bad experience. Well done snatch 😊

Dear Kiikii1309, Thank you so much for your amazing review! 🌟 We’re thrilled to hear that you’ve had such a positive experience with us at Snatch Casino. 😊 Our team takes great pride in offering excellent support, and it’s fantastic to know that we’ve been able to meet your expectations. We're also delighted you’ve been enjoying our bonuses and the overall experience! We’re committed to making sure our players have the best time possible, and your kind words mean a lot to us. Thanks again for your feedback, and we’re excited to continue providing you with top-notch service and fun gaming moments! Best regards, Snatch Casino

Snatch Casino 9 months ago

klimoks21

10/10

Snatch Casino is one of the best platforms. I can say it from my experience because I am playing at this casino for about 2 years, and I haven't seen casino that's better than Snatch

Dear klimoks21, Thank you so much for your wonderful review! We’re incredibly happy to hear that you've been enjoying your experience at Snatch Casino for the past two years. Your loyalty and kind words mean the world to us! We’re committed to providing the best gaming experience, and it's feedback like yours that keeps us motivated to keep improving. We look forward to continuing to deliver top-notch entertainment for many more years to come. Thanks for being such an awesome part of the Snatch Casino family! Best regards, Snatch Casino

Snatch Casino 9 months ago

Nikolas1987x

10/10

It’s the best and has many slots, very good chat, very good bonuses, and very fast withdrawals!! I hope to continue. It’s very good how it’s friendly vpn. All my friends play slots and live casino now, only at Snatch Casino. Thanks

Dear Nikolas1987x, Thank you so much for the amazing feedback! 😊 We're thrilled to hear you're enjoying the wide variety of slots, great bonuses, and fast withdrawals at Snatch Casino. It’s fantastic to know that you're also happy with our friendly VPN support and that your friends are now joining in on the fun too! We truly appreciate your trust and support, and we’re excited to continue providing you with the best gaming experience. Thanks for being a part of the Snatch Casino family! Best regards, Snatch Casino

Snatch Casino 9 months ago

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