Snatch Casino

£1400

Major Withdrawal Issues

I've recently tried to withdraw from Snatch casino to find my withdrawals fail or be rejected each time.

I've tried every way possible from card, bank and wallet, all of which are being cancelled each time.

I keep getting the same excuses over and over.

I require 300 pounds to withdraw. I've tried withdrawing 3 x 100 and still no use.

I'm KYC registered, so I don't see what the issue is here and would like a fast recovery and fix.

Identity verification is not completed even after two weeks

£300

When I applied for a withdrawal of $660, I was asked to submit identification, so I emailed them photos of the front and back of my driver's license and a selfie. Two weeks have passed, but I still haven't received a confirmation email. I inquired via chat, and they said they would contact the relevant department to handle the matter. However, I haven't heard back. I also emailed the KYC department, but they replied that it would take some time.

KYC verification delayed for over six weeks withdrawal blocked

$660

I submitted my KYC documents (driver’s licence front/back and selfie with ID in front of the Snatch Casino website) on 26 August 2025.

On 2 October, at the casino’s request, I re-submitted a new, high-quality selfie with my ID and their website visible. I have received no reply since then. My withdrawal request remains on hold pending KYC.

I have followed every instruction, yet the casino has not provided any confirmation or timeframe for verification completion. This delay now exceeds six weeks and is preventing me from accessing my funds.

I kindly request that the AskGamblers Complaints Team assist in obtaining a clear update and completion of my KYC verification so my withdrawal can proceed.

Slowest kyc in the history of online casino

$4032.5

Ive tried to withdraw the "massive" 100euro for over 8 months while fighting with their average email response time of a month.

1. They block withdrawal for 2 months "to verify bets?"
2. I withdraw when im already verified before they update site, they block withdrawal
3. I ask why and no email till weeks later
4. They ask for documents, not all but one document each mail which was maybe the slowest response time ive ever experienced
5. Once they got all documents (many many months later) they want a translation of the bank statement? LOL
6. After all that still no response after 8 months

I dont care about the 100 euro i just wanted to see how long they would refuse to pay but maaaan. Anyone reading this, do not play here.

Issues with Snatch Casino

€100

Hello dear askgamblers team,

I am writing to you in regards to a recent gambling experience with snatch casino. I've been playing with them for over a year now and got KYC verified back in march last year. Had a few cash outs from them with no problems.

3 weeks ago I got a win and wanted to cash out. It was denied and an additional request for KYC verification was put in place. I have provided all the information to the relevant team and have been told to hold until they resolve the issue. I was waiting patiently but it's been a week now and still no resolution from either the support or the kyc team. Today I tried to log into the account and found that I have been locked out. I will attach a copy of all the email correspondence as well as the winning balance to this email. I will also attach a copy of the link that leads to the biggest win in the balance.

(< external link removed > link to the win, won with no active bonuses)

Could I get some advice on how to proceed in this situation and if possible if could you guys try to talk to them about the situation itself?

Thank you so much for your service,

Warm regards,

< first name removed >

P.S. I seem to have issues with uploading documents/pictures, so if I could email them instead it would be a bliss.

KYC verification impossible

€7000

I found this casino and thought it looked great, so made a few deposits over a couple of days. I eventually had a decent win and attempted to withdraw $1,000 on 5/09.

The withdrawal was cancelled and locked and I received an email requesting KYC documents. I immediately replied with the documents attached.

I then received an identical KYC request from another email address. This was odd, but I attached the documents again.

Since then I've attempted to contact them via those addresses as well as support and have just received the same response. It's been two weeks and I gave up hope and played with the full balance.

I just don't want others to get stung because online reviews show that many others have had the same experience. I'm also concerned considering they have my identification.

Thanks.

Withdrawal pending as per usual never pays on time if you win

$1000

I'm deeply frustrated with Snatch Casino's consistently poor performance compared to other platforms I've played on. When I win a small amount, withdrawals under $20 are processed instantly. However, if I manage even a modest profit, they drag out the withdrawal process as long as possible, throwing endless excuses to keep the funds in my account. It feels like they’re hoping I’ll slip up and use the money to play again. Right now, I’m stuck waiting 48 hours for a withdrawal, but I fully expect more delays with vague justifications. I absolutely do not recommend Snatch Casino, as they show complete disregard for their players.

due to the payment of money in the field until the last minute and reject the payment and ask for KYC. (Although before that it was said that KYC would not be required). (I have a screenshot). I send what my passport and my photo with the passport are required. They do not accept it, they ask again, they say that they are blurry, but they are really bright. I repeat everything, but not with a passport, but with a driver's license and they do not confirm my KYC now. So they are playing and just wasting time. They answer for a very long time. I can provide correspondence with all the photos I sent, that the quality is good. Please confirm my KYC and pay my money without wasting time.

$141.6

Kyc and withdrawal again

Withdrawal not processed 10074 NOK

€2400

Dear AskGamblers Complaint Team,

I am writing to file a formal complaint regarding Snatch Casino (licensed under number 8048/JAZ2019-049).

I requested a withdrawal of 10,074 NOK about a week and a half ago. Despite submitting all required KYC documents and fully complying with their requests, the casino has continually delayed the payout. They initially confirmed that my documents were approved, but the funds have never been transferred.

Last night they claimed the money was “returned to my casino balance,” which is not true. I checked my account and the funds are not there. This means they are providing misleading information and not processing my withdrawal properly.

I kindly ask AskGamblers to look into this matter and assist me in ensuring that my funds are released without further delays.

Thank you very much for your assistance.

Sincerely,
Shahin

kr10074

Complaint Statistics

Resolved 45

Avg. Amount $ 2,920

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player rating

8.7/10 ● 246 reviews

Top reviews from our players

Iwalde

11 months ago

9/10

I signed up at Snatch Casino recently, and I have to say that my experience has been great so far. The website looks modern and is easy to navigate, making it simple to find my favorite games. They have an excellent variety of slots, plus a solid selection of live casino games for those who enjoy real-time action. The promotions are attractive, especially the welcome package, which helped me start with extra funds. What I appreciate the most is the smooth performance—everything loads quickly, even on mobile. Customer support was helpful when I had a small question about my deposit. If you're looking for a fun and well-designed online casino, Snatch Casino is definitely worth trying!

Dear Iwalde, Thank you so much for your kind words and for taking the time to share your experience with Snatch Casino! We're thrilled to hear that you're enjoying the design, game selection, and performance of our platform. It's also great to know that our customer support was able to assist you promptly. Your satisfaction means a lot to us, and we’re committed to continually improving your experience. If you ever have any questions or suggestions, please don’t hesitate to reach out. Happy gaming! Best regards, Snatch Casino

Snatch Casino 10 months ago

SpeQtra

11 months ago

10/10

Wide selection of games, including slots and table games.
* Attractive welcome bonuses and regular promotions.
* 24/7 customer support availability.
* Variety of payment methods, including cryptocurrencies.
* Modern design and easy navigation.

Bonus wagering requirements can be high.
* Territorial restrictions for some players.
* Lack of a mobile app.
* Occasional slow payouts.
* Risks associated with online gambling.

Dear SpeQtra, Thank you for sharing your detailed feedback - we truly appreciate you taking the time to highlight both the strengths and areas for improvement in your experience with our platform. We're delighted to hear that you enjoyed our wide selection of games, attractive welcome bonuses, and the availability of 24/7 customer support. Your positive remarks affirm our commitment to providing a diverse and user-friendly gaming environment. We also acknowledge your concerns regarding the bonus wagering requirements, territorial restrictions, the absence of a mobile app, and occasional slow payouts. Your insights are invaluable, and we are actively working to address these issues to enhance your overall experience. Your feedback plays a crucial role in our continuous efforts to improve. Should you have any further suggestions or require assistance, please do not hesitate to reach out. Best regards, Snatch Casino

Snatch Casino 10 months ago

Chloe1998

10/10

I found this casino online and signed up and received a no-deposit bonus and have received many since, it’s got the best games and generous offers that keep me coming back regularly

Not aloud to dislike but for the sake of the review , I’d maybe say that at times support have taken a lil too long to respond , but are always helpful and polite when they respond

Dear Chloe1998, Thank you so much for your kind and honest review! We're thrilled to hear you're enjoying the no-deposit bonuses, game selection, and generous offers - it's great to know they keep you coming back! We also really appreciate your constructive feedback regarding response times from support. While we’re glad to hear our team has been helpful and polite, we’ll certainly work on reducing wait times so you get the assistance you need even faster. Thanks again for being a valued part of our community - we're lucky to have you! Best regards, Snatch Casino

Snatch Casino 10 months ago

Rosttiigg

7/10

I like the free bonuses they provide!! All slots are the newest and it's Easy to use the website!
Nice and available support at the casino at all times!
Minimum deposit is 20 euro, and a Nice bonus is available at all times!!

I don't like the long withdrawal time... and its only possible to withdraw 500 euro at once .. not fuun...
Less of that, and more free spins and bonuses!!

Dear Rosttiigg, Thank you for your detailed review — we really appreciate you taking the time to share your thoughts! 🌟 We're happy to hear you're enjoying the free bonuses, the latest slots, and the overall user-friendly experience on the site. It’s also great to know our support team has made a positive impression! We understand your concerns about the withdrawal limits and processing time - your feedback is valuable, and we're constantly working on improving these areas. We’ll also keep your suggestion for more free spins and bonuses in mind! Thanks again for being part of our community - we’re glad to have you with us! Best regards, Snatch Casino

Snatch Casino 10 months ago

Pati29

10/10

As a person with a lot of free time and preferring to play alone, Snatch casino has become my place of residence! Received from winnings for me are fast payouts and I don't have to wait ages to receive my winnings! With many payment methods available, you can easily choose the one that suits you best.

Dear Pati29, Thank you so much for your kind words! We're thrilled to hear that Snatch Casino has become your go-to place for gaming fun. It's great to know you’re enjoying the fast payouts and the variety of payment options—we work hard to make sure everything runs smoothly for our players, and your feedback means the world to us. Best regards, Snatch Casino

Snatch Casino 11 months ago

Zabarune

10/10

Best casino, all most popular games, best winings and casino bonus policy. Fast and all payments. And best support managers. Then I play here I allways win money.

Dear Zabarune, Wow – thank you for the amazing feedback! We’re so happy to hear you’re enjoying the games, bonuses, fast payments, and especially our support team. It's fantastic that you’ve had such great luck playing with us! Wishing you even more wins and good times ahead. Thanks for being part of the Snatch Casino family! Best regards, Snatch Casino

Snatch Casino 11 months ago

Tedmanae

9/10

I’m not a professional online gambler, but Snatch Casino offers everything I need for a fun gaming session. The site is user-friendly, and the games load quickly without any lag, which is a big plus. I’ve really enjoyed the variety of slots they offer, and there’s always a new game to try. The promotions they provide make it feel like I’m getting something extra for my time spent here. The customer service has been helpful whenever I needed assistance, so overall, I’m very satisfied with my experience.

Dear Tedmanae, Thank you so much for your kind words! We’re thrilled to hear that Snatch Casino delivers everything you’re looking for — from smooth gameplay and a great selection of slots to rewarding promotions and helpful support. Your satisfaction means the world to us! We’ll keep working hard to make sure every session is just as fun and seamless. Can’t wait to see you back on the reels! Best regards, Snatch Casino

Snatch Casino 11 months ago

Kaeland

9/10

Snatch Casino has been a great place to unwind and have some fun. The website is bright and colorful, which makes it enjoyable to browse and play on. I’m not a high-stakes player, but I love how generous the promotions are—it feels like they’re always looking out for their players. The game selection is fantastic, with plenty of slots to keep things fresh. If you’re just looking for a fun, casual gaming experience, this site is definitely worth a try!

Dear Kaeland, Thanks a ton for your lovely feedback! We’re so happy to hear you’re enjoying your time at Snatch Casino. Whether you’re in it for high stakes or just a fun, casual gaming session, we’re all about making your experience colorful, rewarding, and entertaining! It’s great to know our promos and game variety are hitting the mark. Hope to see you again soon! Best regards, Snatch Casino

Snatch Casino 11 months ago

Welshbek66

7/10

The casino has an excellent choice of games, from loads of providers which is great!
There's a good bonus structure in place for new and existing players with cashback, free spins and tournaments. 👌
The website is easy to navigate and in my experience, really helpful customer service representatives.

I have sometimes, only occasionally though, encountered loading and playing.
Issues with games but these have always been resolved by customer service representatives.

Dear Welshbek66, Thank you so much for your detailed and honest feedback! 🎯 We're thrilled to hear you're enjoying our game selection, bonus structure, and the overall user experience at Snatch Casino. It's also great to know our support team has been there for you whenever you've needed assistance — that’s exactly what we aim for! We really appreciate you pointing out the occasional loading issues too — your input helps us continue improving. Rest assured, we're always working behind the scenes to make everything smoother and even more enjoyable for you. Looking forward to seeing you back at the tables soon! Best regards, Snatch Casino

Snatch Casino 11 months ago

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