Slotsmines Casino

Withdrawals delay a week so far

€1800

Signed up here and had a little win, requested two withdrawals to credit card, one for 1100 and one for 500 euro.

They were both rejected and i was asked to withdraw to bank transfer, which i did. I am now waiting a week, casino has said they processed it last Friday and that I have to have patience.

It is 7 days now and nothing.. I have a total of 2600 I am trying to withdraw and I'm not getting anywhere.

Withdrawal rejected several times

€2600

I have tried to withdraw 1600 euro several times. I tried via Visa Card and via bank transfer. They keep rejecting my withdrawals. I have spoken to there livechat and support via e-mail. They keep saying that I should make a banktransfer but they reject it everytime.

I send you some attached files to ckearify the problem

I really need you to help me in this matter.

Hope to hear from you soon

Best Regards

Christian

Took money from card but did not credit it

€1600

I made a deposit to the casino on the 8th of May. It was never credited to my account. Casino agrees it was a failure on their part. No effort was made to refund same and requested bank statement proving I made the payment and hadn't received the refund. I did this and nothing happened. 5 to 7 days I was told initially. This hasn't happened. I believe the casino is acting in a rogue manner and is not making reasonable efforts to rectify its error.

€50

Won't pay me my winnings

Last time since I was on holiday I wasn't able to provide the asked screenshots -> sorry for that.

I still didn't received the winnings. The bank transfer got now canceled the 4th time, always with the same excuses after 10 days. The always let me wait 10 business days since it will take that long for a normal bank transfer and then they canceled it.

But here the full timeline:

The first withdraw attempt was on the 24th of september via credit card and got declined by my provider
Then on the 25th September I tried it via Bank Transfer again
I had to wait to the 18th of October and the funds got booked back to my players account
On the 18th I tried it again because they said so
On the 10th of November I tried it again via credit card, got again canceled
On the 10th of November I tried it with Crypto Cashout on my Binance account -> got again canceled by Slotsmines and they told me I should try it again via Bank Transfer.

There was no proper reason or anything for the cancellations - they always tell me that they have problems with the paying provider. Also Crypto should be an instant transfer but they won't accept it. I wont do a payout again with bank transfer and I can't even select it on their homepage.

This is so scammy and its always the same as you can see on all the screenshots.

On the 23th of October they asked me to verify my Skrill account, I did that instantly but then they kept quiet and didn't tried a withdraw on my Skrill Account.

All the screenshots are attached now.

You can see all the cancellations
Every chat with them
And the withdrawal options (there is no bank transfer available)

Please help me with that case because after 1 1/2 month I don't know what I should do anymore.

€350

Complaint Statistics

Resolved 5

Avg. Amount $ 1,379

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

9.9/10 ● 165 reviews

Top reviews from our players

aurora365

10/10

Demo mode works without registration. Tried all the new slots before depositing. Sets the standard for others to follow.
Received a personalized bonus based on my gameplay, not just generic spam mail. Finally, a casino that respects players.

Wnal

10/10

I value the transparency on bonus terms. The wagering contribution of each game type is clearly stated in the bonus rules, leaving no room for confusion.

Kimoto28

10/10

I never play when I'm sad. I made that rule. Sad me makes desperate, stupid bets. I only play when I'm in a neutral or good mood. This one rule has saved me more money than any strategy. Emotion is the enemy of good decisions.

CishMish

10/10

My phone is old and sometimes lags. In the middle of a slot spin, it froze on what looked like a winning line. My heart stopped! Then it unfroze and finished the spin and it was a win! The lag made it 10 times more dramatic. Won $30! Cool!

Paz_Mekoin

10/10

Friday night is my time. I make a coffee, play some low-stakes blackjack, and just relax. Last Friday I got a blackjack (an Ace and a 10) and it doubled my money on that bet. It wasn't a lot, but it was the perfect little win to start the weekend. Just a nice, calm habit.

crown88

10/10

Forgot I had $ 3.50 left in my account from months ago. I logged in and saw it. Thought, "well, that's useless." Put it on one spin of a penny slot. It triggered a bonus that paid $45.Withdrew it immediately. Free money from forgotten dust. A nice little reminder to always check your old accounts!

Wicirdem

10/10

I'm a long-time fan of live games, and they're great here. Dealers are not just professionals, they create an amazing atmosphere, joke, and communicate with the players. You don't feel like you're at a computer, but in an expensive institution.

Vielaki37

10/10

I was up and running in less than 3 minutes. The registration form was short and sweet. I was impressed by how quickly I could get started. The fact that they support my local currency is a huge advantage. I don't have to worry about exchange rates or bank fees for conversion. It makes managing my funds much simpler.

Kanaline_JJ

10/10

The cashout approval times are consistently fast. I've never had to wait for days for a withdrawal to be processed, which is a huge relief. The information pop-ups within games are helpful. They clearly explain bonus rounds and special features, so I never feel confused.

HinKine