Page 2 – Player Reviews for Slots of Vegas Casino
The casino is terminated.
Review this casino
Share your thoughts with other playersTop Reviews From Our Players
This casino has fun games to play and always someone in chat available. Great bonuses w/small playthrough and they give you comp points and cash back.
All the terms and conditions. Please read everything prior to playing. I received $200 comp points from one of the bonuses and ended up turning that into $5,000. When I tried to cash out, all was voided minus the $200. There was a large playthrough off the comp points and and a max amount you can cash out which was $200. It's pointless to play because if you win big and make it through the playthrough, you're not getting the money. Don't get too excited about it.
This next comment is based on whether or not they will accept my withdrawal. A day after losing the $5,000 above, I deposited $285 into my account and made sure I had zero comp points and my account was at zero to start. I ended up winning off that up to $8,000. I decided to cash out, but right before I decided to do that, I ended up taking out my $71 in comp points from the 6 hours I was playing. I reached out to chat to make sure everything was ok with my withdrawals and they said all my money would probably be void due to the restrictions of using comp points. It's in the terms and conditions, however, I didn't notice that until after chatting with one of their team members. To go from zero comp points to 7125 ($71), it takes a VERY long time. I was already up in winnings to around $7,500 PRIOR to deciding to take my comp points.. That's frowned upon and they can use that as an excuse to void all winnings. I haven't heard back from the account manager yet, but I'm fearing the worst. What player would ever risk losing $8,000 by taking out $71 in comp points? Had I known that little rule, I would NOT have touched the comp points and just did my withdrawal the normal way. I've been a long time player and VIP 4 level, so you'd think they would work with me on this. I wish I could speak to Tawni about this as she helps everyone on the complaints side here. At least she can give me the details of where my winnings were at during the time I decided to use comp points. I feel I should at least get those winnings. But there's no way to speak to her and the chat person just argues with you. If not, I will never play on the site again and my money will go elsewhere (which they've received a lot of my money over the years). I'll update my review once I hear back, but for now...not rating them very high. I'm hoping for the best and that their team will notice my winnings prior to the comp points.
A lot of winnings. I enjoy loyalty bonuses. Customer service chats are enjoyable because they are polite and take goid care of me with VIP bonuses. They take the time to explain.
Support is very slow with payouts. Make sure before you start playing, you find out what banks they use to transfer your winnings. They told me that I could not use my bank for wire transfer, so I changed my withdrawals to checks. Lets see what happens. I have been trying to redeem money for two weeks now. They always find something wrong. Then when I email them, they take forever to respond. Once I receive my winnings. I will decide if I will play again.
Very, very slow payouts. Horrible customer service. Same response every time. It's been a week, but still have not got the payout I requested. Go to Slotslv to play instead. They pay out in less than 5 days and you don't get the run around!
I’ve been playing it for quite a bit now, it was enjoying at first but when I win some money I withdraw and still haven’t got it and now I can’t even log in in to my account. Keep resetting the password but right after I reset my password it still won’t let me log in and now I don’t know if I’m gonna get my winnings or not. I think this game only like to take money and when you actually win all of a sudden there’s a glitch.
Non cooperative slow action. Been resetting my password for about 2 days now. Email the costumer support, still haven’t got any answer. And yet didn’t even get my winnings.
I submitted my first withdrawal request on 4/7 the customer support did not record it until the 14th. It is now 4/20 and my withdrawals are still pending and the support team with not give me an update. Very poor customer services. When it comes to taking the money they are quick.
SlotsOfVegas is as sister casino to planet 7 and I think planet 7 is legit. It has awesome games, low playthrough amounts and easy customer service with cashback every Monday!
I was playing on SlotsOfVegas for about an 1.5 hours when my screen started to glitch. After it quit glitching it would have me log in over and over. Finally, I contacted customer service for the first time since being introduced to this casino and they told me because I had hit a couple of jackpots apparently they had to block me because it was unfair to the other players. I was restricted after depositing and winning a couple of jackpots UNINTENTIONALLY?! Why play if you can't win?
It’s been 7 weeks, can’t get my payout of my winnings. Every time I “chat” with someone I get a different excuse. They made me open a new bank account even though they had no problem taking my money and after I did they said that bank won’t work either. Again, no problem taking money from my account to play but they can’t send a check unless I get an account where they tell me to. Complete BS - fraudulent business! Stay far away!! Try Slotslv, they actually pay!! They are thieves and have stolen $650 from me and won’t provide me a phone number or address!
Slots of Vegas has a good variety of games and some great bonus's to choose from. They do have a lengthy period on verifying and getting your documentation approved. You will have to jump through some hoops. But in the end they've always paid my winnings.
If you play here or at any of slots of Vegas's sister casinos and win. Plan on waiting anywhere from 3 weeks to 2+ months to be paid. I have always been paid, but it is lengthy and live chat/email support just say they"ll escalate your case to get your winnings paid but nothing ever happens. Also If you win they will opt you out all of their bonus's that even make playing here worth the trouble so boo.
I did like the games for the most part. However, they do not pay much on the $1.00 sometimes only a few cents. Pretty cheap if you ask me.
They made it difficult to collect any winnings and I did win and ended up playing it back because I could not access their verification system. ACTUALLY. This game is restricted in the USA but no one told me that. They just kept on taking my money. What a mess. Guess I will stay off this site. Wonder if there is any way to get back some of my money. They knew I was from the USA and never said anything. They should not have accepted my money. BAD BUSINESS ETHICS....
The chat is always available. I have won a few times
The withdrawal system is incredibly slow and frustrating. It takes a month to receive winnings and that’s with me pushing and pushing each day.
The pros are not worth the hassle, the games are not but collecting winnings is almost certainly made intentionally difficult.
Wow.
Just trying to collect my mere $150 in winnings has been a nightmare. This casino definitely tries to wear you down so that you give up on trying to collect your winnings. I've attempted to collect mine after reaching out to their support team not one, not two, but SEVEN times, each time being assured that there is no issue and that I should have the money soon.
Do NOT gamble here, I regret sorely that I did. I've never had such a TERRIBLE time trying to collect my winnings. Unbelievable, and I feel like I genuinely am being scammed.
When you win they do actually pay, even though it takes 2-3 months, but.....
When you win too much they do anything and everything possible to delay and deny you your winnings.
Games are fun, bonuses are good. Graphics are very good.
Withdrawals are awful. Always get the sames excuses, "huge number of requests", "taking longer than normal, be patient", "Sent to finance department", "you will get your payment", etc, etc, etc.
Their slogan is "where winning is easy", they should add, but, getting your winnings is HARD !
I like the games they offer, and the bonuses are great along with weekly and monthly cashback insurance. And the slots actually pay out pretty decently.
First of all the live chat takes forever, sometimes there will be 50 people in front of me waiting for a rep.
Second of all and the main reason why I'm giving them 3 stars is because it is almost impossible to get a withdrawal, they told me to send my documents so I did and waited a week like they asked. and they said they didn't receive them, so I sent them again and waited again.
Did this 5 times no joke. So then finally they said they received them and then they say okay it will take 15-25 days for it to be approved!!! And this is using bitcoin which is the fastest method add another couple weeks for any other method.
They absolutely delay the process as long as possible hoping that you will cancel it and play your winnings. They even offered me a bonus to cancel my withdrawal once. Such a joke, don't play here!
-Large selection of games. Big bonuses at first and if you don't win a lot after that.
-I have won before.
-Years ago I remember the customer service being picky, which is ok, we solved it then because they were also concise and could communicate. Now they just seem unable to communicate properly, almost like a flawed AI, not to mention taking forever, or just not responding at all.
-Payouts take months at least. (2-3 on average to be approved, longer to receive in my experience). My most recent payout was requested in April, still waiting.. dealing with 'customer service' reps who fail to process my documents properly (or at all), multiple "agents" asking for the same thing, none communicating effectively. Ihave sent the required documents multiple times, and I know what is appropriate because I have been dealing with this casino group for over a decade and have been approved multiple times before.
-After playing with them for over a decade they abruptly took all of my bonuses away, which was pretty much my entire incentive to play here.
When recommending a gaming site to friends I don't see how Slots of Vegas is on anyone's list, unless it's a blacklist of places to stay away from. There are now a plethora of places that don't require the litany of intrusive documentation they insist upon and many that process BTC withdrawals in under 24 hours. SoV just is not on par with the industry anymore.
The games are fun. I won a lot of money my first time playing. Customer service isn't bad. It's a good casino. I would play again.
Withdrawal took longer than expected.But I got my check. Just be patient. They will pay you.
I like that I actually won. Making a deposit was very easy. Getting it back is another story
I dislike that the casino does everything it can to make a withdraw impossible. I requested a small $100. Withdraw on June 2. It took until June 30th for it to be aporoved. I had to send my documentation three times before they admitted to having them. I requested a bitcoin withdraw, which can be done in seconds. It is July 5. I contacted the casino and asked them for the status. I was told that I had to wait 10-15 business days, but it might be more. Don't waste your money.
Username peralta23 I enjoy playing this online casino more than I like going to the casino here in my own town. I've won a fair amount of money and continue winning. It's either your luck or not. I have my ups and downs but I can say that this casino pays out. You just gotta be lucky and take advantage of their bonuses. Good luck every one.
Sometimes that communication isn't that great but you do get paid and that's what count.
Thanks slots of vegas.
Fun slot games and that's about all I can say.
Withdrawal process and customer service take forever to get your money if it weren't for the AskGamblers I probably wouldn't have gotten my full complete winnings.
I submitted about 8 withdrawal requests from end of December 2016 thru middle of February 2017. I have only been paid for one, and I'm talking about thousands of dollars. No response to email, voice messages, and when I chat with customer service all they say is they will submit "forms" to escalate the issue. I'm beginning to wonder if I will ever get paid since it's now almost June 2017!! Was told I was no longer a VIP player because I had won too much - will not play here again even if I ever do get my winnings
The variety of games are awesome. They come up with new ones all the time.
They take forever for payouts. Not only did I wait from Dec 1st 2016 for my cash out to February 15th 2017 to get my check. (They kept saying they needed a utility bill which I sent in 5 times to 4 different emails, the whole month of December.) It was drawn in US funds, but off a Canadian bank. (Have had cash out before was American bank) SO I wasn't expecting this. It was delayed at my bank for 45 more days due to being a Canadian bank. No one ever told me it was not going to be a US bank. SOOOOOO, next time if I ever get brave enough to put my money in there casino. I will get a wire transfer. Cause you never know where the check will be from.
Nothing, their support is awful, and the design of the site is terrible. The most simple parts of web design were cone completely wrong.
I do A LOT of online gambling and I have never come across a site as bad as this.I could not even get on the casino.It asked me to verify me e-mail and sent me an e-mail to confirm.I immediately go to my e-mail and click on the verification link and it brings me to an error message saying that I need to verify my e-mail..... what? Did this 5 times and still never worked. Maybe someday it would have worked but this is just a terribly designed website, I can't even imagine what the game play would have been like. I spend thousands on online casinos and when I tried to do a live chat to help the person on the other end was terribly rude. Do not use this online casino.
First off, let me just say, I play on a few different casino websites. (Chumba Casino, Ignition Casino etc, just to name a few) The Games that Slots of Vegas offers are great. 3 Reel and 5 Reel for the most part. Some 3D games. A bunch of Table Games (I usually only play slots) Decent wage bet options. (some casinos only have $2/$5/$10.) SOV offers as low as $0.20 up to $2.50/$5/$6.25 and than UP to who knows where. LOL. The website all in all has some good variety and Slot machines.
They offer online (mac/windows) and download on windows. (I use a mac, so I've never played other than online) They have different levels and you get a $100 free chip when you receive a certain stage. The give out chips every 100 points. (its obviously easier the lower your point level is, and gets harder with time) All in all, it would be a great website for online Gambling, if....
Oh Gosh, this is where the site sucks BIG time. The payout process is beyond every other website I have played on. I understand that some sites take longer than others. (I use a website called chumba casino, their games aren't as good, but it only takes 1-2 days to get paid. using paypal, its simple and fast)But with Slots of Vegas, it takes forever. You need to keep emailing/calling them, asking about your check. (you don't get a hold of a person via the phone often, so emailing and chatting is best, but its rare that you get a knowledgeable person to communicate with in the first place) Their websites states that it takes 5-10 business days for the check to process and another 5-10 days business days to be sent out, Don't think they actually follow that timeline. I'm not sure how they calculate their time frame, but just assume that they will always have an excuse as to why the check hasn't been sent out yet, and why its taking so long. Eventually you will get paid, but just be prepared to wait 6-8 weeks (40 business days, not 10-20 like advertised) for a check. (max withdrawal is $2500/week, they do tend to bunch a few checks together for you)
Good luck! LOL
Slots of Vegas is a great online casino. I won twice during last week of July 2016 and I received my total wininngs of $1,200 two months later. The customer service via online chat is very helpful to my inquiries.
The available games are the only thing that I like.
PLEASE BEWARE!!! GO anywhere else.. The process to withdraw any money is super slow. To speak with a knowledgeable customer service agent is almost impossible. I had a terrible experience with a man names Oscar. VERY RUDE!!ID# 2526..
I was only calling in to check the status of my pending 10 day withdrawal.. Oscar response was very arrogant, he stated that my account was closed because the system flagged an identical name. Why not ask for ID or something to prove the mistake but no..
Oscar continued to tell me that I was ignorant and he can only close the acct and just play for free.. I asked for a manager and was told by Oscar that one was not available.. I would not recommend this site to anyone looking to enjoy their experience.
Try somewhere else.. Please Beware. You have been warned..
I liked the no deposit bonus I got and the slots they have. That was before I played the slots in other casinos.
What a long and painful withdrawal process!
If you ever won and requested a withdrawal from a European Casinos that usually just takes 24 - 73 hours (even if it is a win from a no deposit bonus). You will never play at Slots of Vegas again.
Finally got my payout check earlier this week. Bravo Slots of Vegas! Now I can play again! Bonuses here are great! You have to bet big to win big!
Payment took longer than expected but I did receive it.
The games are pretty entertaining. I like the bonuses and the free chip after so many plays. I have been lucky a few times here. I have probably spend more than what I won though.
The payouts are very long. I would think since I have had some payouts with them before it would an easier process. This payout that I am waiting on is taking longer than my first payout. And it took almost a month to get approved. I will update this once I finally get paid for my winnings.
Compare Slots of Vegas Casino to Other Casinos
It was fun while it lasted. Like any casino, a player may find 20% of the slots like enjoy. Chat agents are always available and friendly. I started playing here because of the bonuses and better than going to the real casino during the pandemic.
I started playing here in July, opening an int'l account in August for int'l wires. I play maybe 2x a week, won 4 times with an avg. $600 deposit after fees except for $100 from a loyalty bonus. Not a high roller & not breaking the bank. Customer service said this is automated and it is time sensitive, she can't tell me when the bonuses will return but they are working on changing it. Thanks for my understanding. * blinks * VIP... Loyal Player...