Slots of Vegas Casino

Item: Slots of Vegas Casino
Rating: 1
Author: Sharon D.

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 62 reviews

3.6/10

62 reviews

Complaint Response 635 complaints

3 days avg. 635 complaints

What we like

Live chat
Higher withdrawal limits for VIPs

What we don’t like

Slower than average withdrawals
Live chat for registered users only

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

Slots of Vegas Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.slotsofvegas.com

Established

2004

Licences

Costa Rica Gambling

Company

Virtual Casino Group

Affiliate Program

Gambling Wages

Languages

English

Casino Type

Instant Play, Mobile, Crypto Casino, Live Casino, Download

Deposit Methods

MasterCard, Neteller, Visa, eCheck, Bitcoin

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Cheque, Bitcoin

Withdrawal Fees

Withdrawal Limit

USD 2,000 per week

Currencies

US dollars, Australian dollars, Canadian dollars, Bitcoin, Litecoin

Pending Time

10-15 days

Withdrawal Times

E-Wallets 7-10 days
Bank Transfers 10-15 days
Card Payments 10-15 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

RTG

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+1-844-334-4074

FAQ Section

Suggest an edit

General Information about Slots of Vegas Casino

Slots of Vegas Casino is an online casino that has been at AskGamblers for some time. The benefit of this is that you can not only read our online casino reviews, but you can read real player reviews. These are reviews from AskGamblers players who have already tried and tested the casino.

Payment Information and Options at Slots of Vegas Casino

You can deposit and withdraw at the casino, but only a few payment methods are currently available. The good news is that it’s also a casino that accepts crypto, which means Bitcoin is currently available.

It’s important to have the facts before you play, and we should draw your attention to the fact the casino has very slow withdrawal timeframes. They can take up to 15 business days which has resulted in multiple complaints at AskGamblers.

However, the good news is that the casino is working hard to resolve these complaints, and players are getting their withdrawals despite lengthy waiting times.

There may also be withdrawal fees, depending on your chosen payment method. You can speak to the casino's support staff for more information or open the cashier through a registered account.

You can withdraw up to 2,000 USD per week, but weekly payments may be higher if you are a VIP player. To withdraw, you must complete the verification process. The exact details have not been specified.

Customer Support at Slots of Vegas Casino

If you have any questions or concerns, you can contact the casino. The casino has a support team via live chat, email or phone.

One of the quickest ways to speak with someone is through live chat. However, this feature is only open to registered users, so you can only use it once you register. Live chat is open 24/7.

If you need to chat with the casino another way, you can email them or phone them. Customer support agents are from 7 am to 11 pm, Monday to Friday (EST).

Games at Slots of Vegas Casino

The casino primarily supports the Real Time Gaming software. There is a good variety of games to choose from here, which includes online slots. Games have already been labelled by their theme, so you have an idea of what you’re about to play.

If you want to find your favourite games quickly, you can use the search function. You can also use filtering options that allows you to arrange games alphabetically, in reverse order, by most popular and when they were released.

The casino also houses a table casino games collection, including popular variations of Blackjack, Roulette and Poker.

Slots of Vegas Casinos Commitment to Responsible Gambling

Unfortunately, there is very limited information regarding responsible gambling, and the casino does not offer any features or tools.

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

Complaints

Read the complaints other players have left for Slots of Vegas Casino. Learn more about complaints.

Show all complaints

Submit complaint

Payout problems

On August 10th, I requested a $ 2,500 Bitcoin payout.

It was approved on August 20th to my Coinbase wallet, which I’ve used for all my payouts through them.

I reached out Monday and was told it was only the 7th day; give them 10. I said ok.

I reached out today, and they told me that I needed to provide an alternate address because they don’t use this one. Which makes no sense because I had a coin draw sent from them to that wallet on the 13th. Not to mention, nobody ever reached out to tell me there was an issue.

This is ridiculous to have to fight for a month to get my money when they get theirs right away!

Hope you can help!

Thanks so much!

80h left

$2,500

Approved Bitcoin withdrawal remains unpaid

Use $2,268 as the disputed amount. That is the approved, overdue payment with the strongest claim.

I respectfully submit this complaint regarding an approved $2,268 Bitcoin withdrawal that Slots of Vegas has not processed or paid within its published timeframe.

Chronology

On August 5, 2026, Slots of Vegas reviewed my Bitcoin withdrawal request. On August 11, 2026, the casino approved a withdrawal in the amount of $2,268. As of August 29, the withdrawal remains at “Approved” status and has not advanced to “Processing” or “Paid.” I have not received the funds or a Bitcoin transaction ID.

Slots of Vegas states in Section 5.8 of its published Terms and Conditions that payment will be made within 7–10 business days after approval. More than 10 business days have elapsed since the $2,268 withdrawal was approved. Accordingly, this approved withdrawal is overdue under the casino’s own published payment commitment.

Attempts to resolve the matter

I have contacted customer service repeatedly. The representatives have stated that the casino is experiencing a high volume of withdrawals and have repeatedly assured me that my withdrawal was “escalated” or “expedited.”

Despite those assurances:

* The approved $2,268 withdrawal has not advanced to processing.
* I have not been given a firm release date.
* No representative has identified a verification, account, or Bitcoin wallet issue.
* I have not been asked to provide any additional documentation.
* I have not received a substantive explanation for the delay.

I have successfully received withdrawals from Slots of Vegas in the past. Historically, once my withdrawals were approved, they advanced to processing within a few hours. This is the first time an approved withdrawal has remained unpaid beyond the casino’s published 7–10 business day timeframe.

Additional pending withdrawals

I also have two separate Bitcoin withdrawal requests that were reviewed on August 12, 2026:

* $2,500, which remains at “Requested” status
* $1,202, which remains at “Requested” status

These two withdrawals are still pending and have not yet been approved. Together, they total $3,702. Including the overdue approved withdrawal, the total amount currently outstanding is $5,970.

I recognize that Section 5.10 of the casino’s terms permits multiple withdrawals to be processed sequentially and may reset the timeframe for subsequent withdrawals. For that reason, the formal disputed amount in this complaint is limited to the $2,268 withdrawal approved on August 11, 2026, because that withdrawal has already been approved and has exceeded the casino’s published 7–10 business day payment period.

The two additional withdrawals are not being presented as overdue payments under Section 5.8 because they remain at “Requested” status and have not yet been approved. However, they are relevant to the overall situation and should not be confused with the approved withdrawal. The sequential-processing provision may affect the timing of those later withdrawals, but it does not explain why the already-approved $2,268 payment remains unpaid beyond the casino’s stated payment commitment.

Requested resolution

I respectfully request that Slots of Vegas:

1. Immediately process and pay the approved $2,268 Bitcoin withdrawal.
2. Provide the payment date and Bitcoin transaction ID when the payment is issued.
3. Confirm in writing whether any hold, verification requirement, or other issue is preventing payment.
4. Confirm whether any further action or documentation is required from me.
5. Provide the anticipated approval and payment sequence for the remaining $3,702 in pending withdrawals, while clearly distinguishing their status from the overdue approved withdrawal.

I have cooperated with the casino, remained patient, and made repeated good-faith efforts to resolve this directly. I am not requesting preferential treatment or anything beyond the withdrawal already approved and the funds reflected in my account.

I respectfully request AskGamblers’ assistance in obtaining payment of the overdue $2,268 withdrawal in accordance with Slots of Vegas’s published 7–10 business day payment commitment, together with a clear written schedule for the remaining $3,702 in pending withdrawals.

45h left

$5,970

Withdraw Refusal No Other Options

I am submitting this complaint regarding my ongoing difficulty withdrawing funds from Slots of Vegas (Slotsofvegas.com).

As of August 4, 2026, I have been attempting to withdraw my available balance of $2,423. Despite numerous attempts to resolve this matter through the casino’s customer service department, I have been unable to access my funds.

I have communicated with multiple customer service representatives regarding this issue. While the representatives have generally been polite and appeared willing to assist, the responses I received were often generic and appeared to consist primarily of copy-and-pasted responses that did not adequately address my specific situation.

As part of the withdrawal process, I completed the required verification of my identity and account. I was subsequently required to verify the debit card that I had used to make a deposit, which I also completed.

After completing these verification requirements, I attempted to withdraw my funds using Bitcoin. I expected this to be an available withdrawal option, particularly because cryptocurrency was presented as an available method for withdrawing funds. However, my withdrawal request was refused because the casino stated that my winnings originated from a deposit made using a debit card.

I was then instructed to withdraw my funds through an international wire transfer.

This presents a problem because my bank does not accept international wire transfers. I explained this situation to customer service and asked for an alternative method that would allow me to receive my funds. I was told that I should use another bank account. However, I only have one bank account, and opening or obtaining another account does not necessarily resolve the underlying issue if the withdrawal must still be processed as an international wire transfer.

The only other solution that has been presented to me is to transfer my $2,423 balance to a player’s card and use those funds at one of the casino’s partner casinos.

I do not consider this an acceptable resolution. I earned these funds through Slots of Vegas, and I am requesting the ability to withdraw my balance rather than being required to transfer the money to another casino and gamble it there. Additionally, I have concerns about whether a partner casino would ultimately honor a withdrawal request to my bank, particularly given the difficulties I have already experienced attempting to withdraw these funds.

At this point, I feel that I have exhausted the reasonable options available to me through customer service. I have completed the identity and payment-method verification requested by the casino, and I have repeatedly attempted to cooperate with their withdrawal requirements. I am simply asking for a reasonable and legitimate method to receive the $2,423 balance that is currently showing as available for withdrawal.

I respectfully request that this matter be investigated and that Slots of Vegas be required to provide a reasonable method for me to withdraw my funds without requiring me to deposit the money into another casino or continue gambling in order to access it.

Resolved

Receiving funds

Complaint Against Slots of Vegas – $1,600 Withdrawal Delayed

I am filing this complaint regarding a $1,600 withdrawal from Slots of Vegas that I have still not received.

I requested my $1,600 withdrawal on August 4, 2026. I was told that I would receive my funds within 7–10 days. However, I have not received my money.

Before making the withdrawal, I had already experienced problems with the casino’s verification process. I was asked for verification information and documents, and I cooperated with their requests. I was subsequently told that the verification issue was resolved and that there were no additional holds preventing my withdrawal.

Despite this, my withdrawal has still not been paid.

The issue is particularly frustrating because I was given a specific timeframe for receiving my money, and I relied on that information. I have done everything requested of me, yet I continue to wait for funds that I am owed.

I am asking Slots of Vegas to provide a clear explanation for the delay and to immediately process my $1,600 withdrawal.

I would also like the casino to confirm in writing:

Whether my withdrawal has been approved.
Whether there are currently any holds or verification issues on my account.
If the withdrawal has been approved, when the payment was actually sent.
If it has not been approved, the exact reason it remains pending.
Whether any additional documentation is required from me.
I am not asking for anything beyond the withdrawal that I already requested. I have cooperated with the casino’s verification requirements and have been patient throughout this process.

I would appreciate AskGamblers’ assistance in getting this matter resolved and getting my $1,600 withdrawal paid without further unnecessary delays.

Resolved

$1,600

Slots of Vegas will not pay me

Spent thousands of dollars on this casino. Only requested a withdrawal 1 time. Been waiting over a month to receive payment. Was approved 08/05 and it’s been delayed to 08/19. Still no payment and they are said 24-48 hours or check back in later. I’m a gold VIP member and still can’t get answers!!! I’m still waiting on a $2300 withdrawal.

Resolved

$2,300

Slots of Vegas withdraw

First I put in a request for 700$ which I had won legitimately and submitted all my verification documents and they were approved. Then they told me I was unable to withdraw 700$ and they would make a accepting withdraw for 500$. So I resubmitted the request for 500$ and its been 12 days with no word from them. Contacted their support which said it could take 7-10 days to approve then another 7-10 to pay depending who their payout was from.

Resolved

$500

Slots of Vegas keeps denying all ways of withdrawal request multiple times always for different reasons

Hello, I have won a large amount of over $6000 dollars. My withdrawal request continuously being denied. Always for a different reason than last time I talked to customer support. This has been going on for over a month almost now. First withdrawal request I did was for bitcoin, customer service representative was telling me everything I needed to do in order to do this withdrawal. I completed all step, received case numbers and went back to live chat and provided case numbers they told me multiple times I provided all information needed and the were escalating it to the correct department. Waited and received denial. Went back and asked live support was it was denied. They said because my last deposit wasn’t a bitcoin deposit so I couldn’t do a withdrawal that way. They did not say this when I first talked to them. Asked another agent they gave me a different reason why. Yes all agents I spoke with said they received all the information needed for this withdrawal but still always had a different reasoning. So then I tried the withdrawal with a wire transfer. First request I did I entered all my information, sent documents of both 2 items they requested. Electric bill and bank statement from may-June which was the newest I had on my banking account with < > Bank.received the case number from the email response back. When back on to chat with live agent they said everything with both documents were good and they were escalating my case again. Saw it was denied again and asked live agent why. This time they told me that the last agent did escalate my case so the correct department did receive or review my documents that were requested so they couldn’t verify me. But rest assured I was told they now escalated it now and all the documents were still good for my withdrawal just needed to wait for it to get approved within the next 2 weeks. Ok so I waited logged back about 2 weeks ago now and saw it was denied again. So I asked a live agent once again why. This time they told me that my document for my bank statement wasn’t the newest and needed a newer version. So I actually received the newest version on July 13th for period June- July 13th. Sent that document in another email received another case number and asked live agent once again to check if I needed anything else now and they said everything needed it good. So they escalated my case again to a department they said. Saw that wire transfer was denied once again and chatted with live agent yesterday. Asked why it was denied. They said they the 3rd party payer couldn’t validate my bank account because they can’t accept <> checking account for wire transfers. Which is not correct because they specifically told me at the beginning of all this that <> was a good bank that they deal with. I asked my bank also and verified they can accept wire transfers for my account and that most likely I was being scammed from not receiving my wire transfer due to a false statement from the issuer or also known as “stalling loop” The agent I chatted with yesterday then told me I had to open another bank account with either <> banks .i would have to have a positive balance of 20 or more for at least a month and then I could start the process all over again when I got my first statement with my new account. The agent then came back and said that I actually had to have a balance of 30 dollars now. Even though before about a month ago they accepted <> bank and all my information was apparently good to go, so how does it happen now that they don’t accept <> bank? There is always a different reason for everything as a excuse given from multiple live agents over this whole process now. All I want to do is get my full withdrawal that I am Eligible for in the amount of 6505.65 it is all withdrawal able as I already checked that multiple times because they did take away my bonus money I believe they called it off the top of my winnings after my first attempt to withdrawal. Please help me get my withdrawal as I’m eligible and entitled as I played with my money and won. I do have attachments I will upload from the different chats over the month and also email responses from a live agent not from a automatic reply.

Resolved

$6,506

Delayed payments again and violation of terms

I have 8 withdrawals that were submitted on 05/26/26 that total $19,325.00 and have not been paid.

The terms and conditions state that all withdrawals will be approved or denied within 7 business days.

These platforms continue to discriminate against me and violate their own terms and conditions.

See the attached PDF documenting the outstanding withdrawals.

55h left

$19,325

Disappearing money

On June 15th at 11:37 pm, I deposited $351 usd with the bonus luckystreak350.

I understand the bonuses and read everything, anything over 3.5k will be non-payable. So I was playing and got up to $7.6k in winnings.

The reversal withdraw kick in as approved and took $3,613.50 same day at 11:48 pm

So that left me with 3.5k of my winnings. I withdrew $2500 and a $1000 one.

They denied it on June 18th, and the manager approved a withdrawal that took my real winnings of 3.5k, and it disappeared and never popped up again. Keep in mind, I had 3 other pending winnings from different deposits and bonuses after. They told me it comes out of that, which is a lie.

I read the reviews on how they do this, but they owe me 3.5k from June 15th winnings.

Resolved

$3,500

Worlds Most Frustrating Withdrawal

I’ve been trying to withdraw 2,500 for at least 2 months now. I first tried to withdraw using bitcoin but was denied due to my winnings being won on a debit deposit. Okay, understandable I guess. They only accepted National Banks that accept wire transfers and had a SWIFT code, but I also had to have this account for 30 days and had to have a positive balance. Which of course had to be my own, not joined, account. I did this as well. I submitted all documents just to be told that the bank I sent is not accepted on their end when they have all of the qualifications that were asked for. I even deposited more bitcoin than I deposited through my debit to try and get it eligible to withdraw through bitcoin. Please help!!

Resolved

$2,500

Slots of Vegas Casino Complaint Stats

Resolved 588 / 609

Avg. Amount $3,104

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player Rating

3.6/10 ● 62 reviews

Top Reviews From Our Players

Noob

5 years ago

1/10

It was fun while it lasted. Like any casino, a player may find 20% of the slots like enjoy. Chat agents are always available and friendly. I started playing here because of the bonuses and better than going to the real casino during the pandemic.

I started playing here in July, opening an int'l account in August for int'l wires. I play maybe 2x a week, won 4 times with an avg. $600 deposit after fees except for $100 from a loyalty bonus. Not a high roller & not breaking the bank. Customer service said this is automated and it is time sensitive, she can't tell me when the bonuses will return but they are working on changing it. Thanks for my understanding. * blinks * VIP... Loyal Player...

Chrisroc2278

5 years ago

4/10

This casino has fun games to play and always someone in chat available. Great bonuses w/small playthrough and they give you comp points and cash back.

All the terms and conditions. Please read everything prior to playing. I received $200 comp points from one of the bonuses and ended up turning that into $5,000. When I tried to cash out, all was voided minus the $200. There was a large playthrough off the comp points and and a max amount you can cash out which was $200. It's pointless to play because if you win big and make it through the playthrough, you're not getting the money. Don't get too excited about it.

This next comment is based on whether or not they will accept my withdrawal. A day after losing the $5,000 above, I deposited $285 into my account and made sure I had zero comp points and my account was at zero to start. I ended up winning off that up to $8,000. I decided to cash out, but right before I decided to do that, I ended up taking out my $71 in comp points from the 6 hours I was playing. I reached out to chat to make sure everything was ok with my withdrawals and they said all my money would probably be void due to the restrictions of using comp points. It's in the terms and conditions, however, I didn't notice that until after chatting with one of their team members. To go from zero comp points to 7125 ($71), it takes a VERY long time. I was already up in winnings to around $7,500 PRIOR to deciding to take my comp points.. That's frowned upon and they can use that as an excuse to void all winnings. I haven't heard back from the account manager yet, but I'm fearing the worst. What player would ever risk losing $8,000 by taking out $71 in comp points? Had I known that little rule, I would NOT have touched the comp points and just did my withdrawal the normal way. I've been a long time player and VIP 4 level, so you'd think they would work with me on this. I wish I could speak to Tawni about this as she helps everyone on the complaints side here. At least she can give me the details of where my winnings were at during the time I decided to use comp points. I feel I should at least get those winnings. But there's no way to speak to her and the chat person just argues with you. If not, I will never play on the site again and my money will go elsewhere (which they've received a lot of my money over the years). I'll update my review once I hear back, but for now...not rating them very high. I'm hoping for the best and that their team will notice my winnings prior to the comp points.

cobbt2006

6 years ago

6/10

A lot of winnings. I enjoy loyalty bonuses. Customer service chats are enjoyable because they are polite and take goid care of me with VIP bonuses. They take the time to explain.

Support is very slow with payouts. Make sure before you start playing, you find out what banks they use to transfer your winnings. They told me that I could not use my bank for wire transfer, so I changed my withdrawals to checks. Lets see what happens. I have been trying to redeem money for two weeks now. They always find something wrong. Then when I email them, they take forever to respond. Once I receive my winnings. I will decide if I will play again.

cdpeddicord

6 years ago

1/10

Very, very slow payouts. Horrible customer service. Same response every time. It's been a week, but still have not got the payout I requested. Go to Slotslv to play instead. They pay out in less than 5 days and you don't get the run around!

Khimberly24

6 years ago

1/10

I’ve been playing it for quite a bit now, it was enjoying at first but when I win some money I withdraw and still haven’t got it and now I can’t even log in in to my account. Keep resetting the password but right after I reset my password it still won’t let me log in and now I don’t know if I’m gonna get my winnings or not. I think this game only like to take money and when you actually win all of a sudden there’s a glitch.

Non cooperative slow action. Been resetting my password for about 2 days now. Email the costumer support, still haven’t got any answer. And yet didn’t even get my winnings.

Red424

6 years ago

4/10

I submitted my first withdrawal request on 4/7 the customer support did not record it until the 14th. It is now 4/20 and my withdrawals are still pending and the support team with not give me an update. Very poor customer services. When it comes to taking the money they are quick.

Ladybossaskew

6 years ago

2/10

SlotsOfVegas is as sister casino to planet 7 and I think planet 7 is legit. It has awesome games, low playthrough amounts and easy customer service with cashback every Monday!

I was playing on SlotsOfVegas for about an 1.5 hours when my screen started to glitch. After it quit glitching it would have me log in over and over. Finally, I contacted customer service for the first time since being introduced to this casino and they told me because I had hit a couple of jackpots apparently they had to block me because it was unfair to the other players. I was restricted after depositing and winning a couple of jackpots UNINTENTIONALLY?! Why play if you can't win?

Jjett717

6 years ago

1/10

It’s been 7 weeks, can’t get my payout of my winnings. Every time I “chat” with someone I get a different excuse. They made me open a new bank account even though they had no problem taking my money and after I did they said that bank won’t work either. Again, no problem taking money from my account to play but they can’t send a check unless I get an account where they tell me to. Complete BS - fraudulent business! Stay far away!! Try Slotslv, they actually pay!! They are thieves and have stolen $650 from me and won’t provide me a phone number or address!

cbrandonfields

7 years ago

7/10

Slots of Vegas has a good variety of games and some great bonus's to choose from. They do have a lengthy period on verifying and getting your documentation approved. You will have to jump through some hoops. But in the end they've always paid my winnings.

If you play here or at any of slots of Vegas's sister casinos and win. Plan on waiting anywhere from 3 weeks to 2+ months to be paid. I have always been paid, but it is lengthy and live chat/email support just say they"ll escalate your case to get your winnings paid but nothing ever happens. Also If you win they will opt you out all of their bonus's that even make playing here worth the trouble so boo.

kittypuppy

7 years ago

2/10

I did like the games for the most part. However, they do not pay much on the $1.00 sometimes only a few cents. Pretty cheap if you ask me.

They made it difficult to collect any winnings and I did win and ended up playing it back because I could not access their verification system. ACTUALLY. This game is restricted in the USA but no one told me that. They just kept on taking my money. What a mess. Guess I will stay off this site. Wonder if there is any way to get back some of my money. They knew I was from the USA and never said anything. They should not have accepted my money. BAD BUSINESS ETHICS....