Slots of Vegas Casino

I have been trying to make a withdrawal on my wins for 4 months at this Casino. I started out with an approximately $300 US win and then my withdrawal was rejected because I did not use a crypto account to withdraw. Then I attempted to withdraw again, about three weeks later and l was denied because I did not withdraw through crypto. The I won more and now had $800 US in my account which I tried to withdraw on September 9th and 2 days later, and I was denied again because I have not made a withdrawal through a crypto account.. I have made at least two withdrawals above $500 in the past and never had a problem with withdrawing through a bank transfer. I am still using the same bank account that I have had for many years. Yet I was told that I was denied the withdrawal because the finance department says so and that I must use a crypto account. I do not have a crypto account and do not have clue how to use one. Additionally ,nowhere on the Slots of Vegas website does it state that I must use crypto for deposits or withdrawals. I dont understand how the casino can force me to use a mode of payment I am not familiar with? Slots of Vegas advertises plenty online . Why do they not indicate that they are an exclusively crypto casino? AskGamblers has been awesome in the past helping me obtain tardy wins from Casinos. I hope that you can assist me in obtaining my wins in the way I was previously paid out , by bank transfer. Thanking you in advance for your help.

So I have a couple of issues with the site, and I will try to explain them as meticulously as I can, and hopefully, you all will be able to assist me in recovering my money.

So my initial complaint is this: I made what I thought would be only a $30 deposit to open my account, and after my card was charged, I received a receipt stating that there were additional fees, so instead of the $30, the total ended up being $38.29. Along with that email or receipt per se it showed that I successfully deposited $30, and there would be somewhere between $3 and something in fees, and my total will be $33 and something.

I do have screenshots of the receipt stating that, yet like I said, I was charged $38.29. So upon reviewing my account I see what actually they did because once I made the deposit and went into the game they made it seem as if they were offering me free spins but like I said when I looked at my account transactions it showed and $8 deposit for free spins which I never did or knew anything about because and it is stated they are free spins.

So, them being deceptive and actually not giving me free spins but charging me the additional $8 on top of the $30 I made for the deposit, and saying that I had free spins, is where we got the $38.29 from. So that's the first deceptive practice that they made.

Next, I won over $2,50,0, and I completed all of the requirements to withdraw the money, so I went into my profile and went through the withdrawal process. They offer you a few options on how to withdraw your money, which include Bitcoin, wire transfer, check, Etc. So my first attempt to withdraw the money was to my Bitcoin wallet, and this is when the runner left and started, and I had to send them emails of my driver's license and debit card, and I understand that's part of the verification process, so that was done.

Then they come back and tell me that since I made the deposit with a Visa debit card that I couldn't withdraw my funds in Bitcoin, even though it's the option that they provide, not something I came up with. So I canceled that withdrawal attempt and followed what they told me about doing the wire transfer from my bank, since I used the debit card for my bank to make the deposit.

So I get all that information, get it input get up, get everything that they need, and after about 10 days, nothing, so I emailed their chat and asked them what's going on with my withdrawal. And I have heard every story that there is and got every type of run around that they possibly could be.

Also, let me state the fact that I did dispute the $38 charge, and I also have talked to their customer support who requested that I sent them a screenshot of my bank statement and of the receipt that they sent me showing that they charged me more than what the receipt said I should be charged which came from them. I haven't heard anything back.

Next thing, let me go back a couple of steps. When I made the initial request for withdrawal, they took $75 from me, and that was $75 that I received for being a new player and making a deposit. And nowhere in their terms or conditions do they have the right Authority or is there anything that says they can do that so they literally just pretended as if they gave me the coupon for the $75 just like they did with the free spins which they charge me $8 for and when I put in my request for they withdrawal the first thing that came out was was those amounts and I have screenshots and everything to show that.

Okay so where we are now is they had a customer support person to reach out to me and we had a conversation and I like I previously mentioned I got an understanding with them that the deposit amount was disputed because it was the wrong amount and once again I emailed them proof showing them that and they have not responded at all.

Okay, so once again, the other day I contacted online chat and asked where my withdrawal was because after I went to my account, I noticed there was a request by a manager to withdraw $2,429 for my account and the request was approved in $ and 2,429 was taken out of my account. So, of course, that was my question: where is my money at?

They initially tried to say oh well because you disputed the deposit we took your winnings and I have screenshots of our conversation and there was a clear understanding from both sides is that they were in the wrong because they overcharged me for the deposit and I disputed what they overcharged me which I have every legal right to do and it does not deny me of my winnings because they were in the wrong for overcharging me.

So once again the runaround game and they asked me to provide a copy of my bank statement showing that I have been charged that amount yet they know exactly what the amount is because that was the excuse they tried to use to say that wasn't eligible to receive my winnings because I disputed it and I have screenshot showing that they know the exact amount and everything.

So to sum it up, everything is just a big excuse and a big game to try to steal my money, that's simple. And like I said I provided them with the documents for my bank showing that they overcharged me I also with the document that they showed that was my my receipt showing the difference and what they charge me my receipt which proves that I had a valid dispute because they charged me more than what they were supposed to then I also have showing where they took $75 from me that they never should have taken because it was a coupon that was afford it to me for being a new player and depositing as well as them charging me money for free spins.

Oh yes and let me not forget amongst all of the other jargon and nonsense that they've been trying to do to keep from paying me they tried to say that they don't do business with my financial institution that's the reason why I hadn't received the wire transfer which is just like I said another lie because that's exactly where the deposit came from, so this is another ridiculous way for them to try to steal my winnings.***(Please provide email to send further documentation)***

So going back and forth with Slot Of Vegas customer support i have reviewed a ton of different casinos and they are not releasing my funds i will fix this review. Not only that I won 100$ from freeplay whoch they had just reverted 13$ back into my btc wallet now they are prolonging a BTC withdrawal that should simply take 10-15 minutes into something that will take several days.

I tried escalation and they said they did loan be hood they never escalated the issue! I am now becoming very frustrated with this site!

I am fully verified.

So I went to withdrawal my winnings, I checked and the amount may 4th, I put in was the amount available for withdrawal, $1300. I waited for review , about 10 days. Then approval another 10 days. It was approved so I went to withdrawal, said it was on the way and then jun 5th my account was back at 1300. When I contacted they said I wasn't fully verified, even though my profile showed everything approved. They said i need proof of residence a bill of any kind would do. So I provided. Then they tried saying the address differed . But pointed out my driver's license, which they already verified, the address on my account and the bill we're all the same. Then they said I need to provide a birth certificate or passport I don't understand why I only found out about these "requirements " after trying to withdraw but they weren't need to deposit and play?

I have been trying to get my winning as of $500.30 for over 30 days now. They now keep saying my bank account does not match my address. Like I keep telling them I only have had one address for over 6 years then they will say it’s something else. Now they just say my address does not match my bank which it does it's right on the bank statement. I have sent this to them over 15 times then they said my ID was expired it was not but they had to clear it up on their end, I think they just don’t want to pay me. I am really frustrated as I can’t get anywhere with them. Then I asked what address they were comparing it to as I only have one address and they will not tell me…hmmmm. Any help would I would be very grateful thanks.

I been trying to get my withdrawals for a month now. All the information they ask me for I sent. I'm still waiting or need something please help me achieve the impossible. I been back and forward on the chat and can't get a clear answer. It is a complete run around job when all I want is the money I won. I'm asking for some help as I'm new to this. Made several deposits with no issue but it seem like they asking for more and more information. Staling so now I'm reaching out for help.

Been trying to withdraw for months, currently beginning 02/25/25

1st it was my bank account was no longer accepted (one I used for withdrawals for many years, thirteen times from 2021- 2023).

Opened a < sensitive information removed > account that they said would be fine.

Was told to use a bank on their withdraw page, I opened one a < sensitive information removed >, was told that bank was fine. When I got my 1st statement.

I sent it, they said they could not send payments because the account was too new, not enough transactions.

My withdrawals were canceled and put back in my balance.

Next statement I sent had plenty of transactions. They accepted that.

Got thanked, thought all was good, requested my withdraws again.

Never heard anything, went to chat and was told (weeks after submission of statement), that the statement was blurry - really?

April 2nd. Sent another statement directly from the bank.

April 8th they send me this message.

Hi < first name removed >

Unfortunately, < sensitive information removed > account) is not allow this type of account. I am sorry for the inconvenience.

We need alternative wire details along with last month's bank E-statement.

I figure they will cancel my withdrawals again.

I don't think they intend on paying my $10,000 in winnings.

I won a super jackpot of just over $19,000 on Fortunate Buddha in October of 2024. I requested my first wire transfer on 10/18/24 of $2,500. I finally received that withdrawal on 12/11/24 of $2,460 - $15 wire fee. On 12/12/24 I made five more withdrawal requests of $2,500 and one request of $1,500 for a grand total of $16,500. After many e-mails to their help desk I received $1,210 - $15 wire fee on 1/28/25, $1,460 - $15 wire fee on 2/10/25 and $1,210 - $15 wire fee on 3/13/25.

It has now been six months since I won the money and I have only received $6,400. I am still waiting for over $10,000 and with every e-mail I send them they just assign a new case number and I never hear anything back.