Complaint #972 Slots of Vegas Casino

Payment assistance

By JSmith25

1 year ago

So I have a couple of issues with the site, and I will try to explain them as meticulously as I can, and hopefully, you all will be able to assist me in recovering my money.

So my initial complaint is this: I made what I thought would be only a $30 deposit to open my account, and after my card was charged, I received a receipt stating that there were additional fees, so instead of the $30, the total ended up being $38.29. Along with that email or receipt per se it showed that I successfully deposited $30, and there would be somewhere between $3 and something in fees, and my total will be $33 and something.

I do have screenshots of the receipt stating that, yet like I said, I was charged $38.29. So upon reviewing my account I see what actually they did because once I made the deposit and went into the game they made it seem as if they were offering me free spins but like I said when I looked at my account transactions it showed and $8 deposit for free spins which I never did or knew anything about because and it is stated they are free spins.

So, them being deceptive and actually not giving me free spins but charging me the additional $8 on top of the $30 I made for the deposit, and saying that I had free spins, is where we got the $38.29 from. So that's the first deceptive practice that they made.

Next, I won over $2,50,0, and I completed all of the requirements to withdraw the money, so I went into my profile and went through the withdrawal process. They offer you a few options on how to withdraw your money, which include Bitcoin, wire transfer, check, Etc. So my first attempt to withdraw the money was to my Bitcoin wallet, and this is when the runner left and started, and I had to send them emails of my driver's license and debit card, and I understand that's part of the verification process, so that was done.

Then they come back and tell me that since I made the deposit with a Visa debit card that I couldn't withdraw my funds in Bitcoin, even though it's the option that they provide, not something I came up with. So I canceled that withdrawal attempt and followed what they told me about doing the wire transfer from my bank, since I used the debit card for my bank to make the deposit.

So I get all that information, get it input get up, get everything that they need, and after about 10 days, nothing, so I emailed their chat and asked them what's going on with my withdrawal. And I have heard every story that there is and got every type of run around that they possibly could be.

Also, let me state the fact that I did dispute the $38 charge, and I also have talked to their customer support who requested that I sent them a screenshot of my bank statement and of the receipt that they sent me showing that they charged me more than what the receipt said I should be charged which came from them. I haven't heard anything back.

Next thing, let me go back a couple of steps. When I made the initial request for withdrawal, they took $75 from me, and that was $75 that I received for being a new player and making a deposit. And nowhere in their terms or conditions do they have the right Authority or is there anything that says they can do that so they literally just pretended as if they gave me the coupon for the $75 just like they did with the free spins which they charge me $8 for and when I put in my request for they withdrawal the first thing that came out was was those amounts and I have screenshots and everything to show that.

Okay so where we are now is they had a customer support person to reach out to me and we had a conversation and I like I previously mentioned I got an understanding with them that the deposit amount was disputed because it was the wrong amount and once again I emailed them proof showing them that and they have not responded at all.

Okay, so once again, the other day I contacted online chat and asked where my withdrawal was because after I went to my account, I noticed there was a request by a manager to withdraw $2,429 for my account and the request was approved in $ and 2,429 was taken out of my account. So, of course, that was my question: where is my money at?

They initially tried to say oh well because you disputed the deposit we took your winnings and I have screenshots of our conversation and there was a clear understanding from both sides is that they were in the wrong because they overcharged me for the deposit and I disputed what they overcharged me which I have every legal right to do and it does not deny me of my winnings because they were in the wrong for overcharging me.

So once again the runaround game and they asked me to provide a copy of my bank statement showing that I have been charged that amount yet they know exactly what the amount is because that was the excuse they tried to use to say that wasn't eligible to receive my winnings because I disputed it and I have screenshot showing that they know the exact amount and everything.

So to sum it up, everything is just a big excuse and a big game to try to steal my money, that's simple. And like I said I provided them with the documents for my bank showing that they overcharged me I also with the document that they showed that was my my receipt showing the difference and what they charge me my receipt which proves that I had a valid dispute because they charged me more than what they were supposed to then I also have showing where they took $75 from me that they never should have taken because it was a coupon that was afford it to me for being a new player and depositing as well as them charging me money for free spins.

Oh yes and let me not forget amongst all of the other jargon and nonsense that they've been trying to do to keep from paying me they tried to say that they don't do business with my financial institution that's the reason why I hadn't received the wire transfer which is just like I said another lie because that's exactly where the deposit came from, so this is another ridiculous way for them to try to steal my winnings.***(Please provide email to send further documentation)***

Disputed Casino Slots of Vegas Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Slots of Vegas Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Inactive user

1 year ago

So I have attached here an email and the live chat that I just had directly with my bank about the dispute. And exactly as I stated in my previous message you are flat out lying saying that the chargeback has been completed, it hasn't even been initiated. They are still investigating the situation & they even asked me would I like to cancel the dispute. So now I guess my Bank is lying about you still having the deposit? No they only entity involved in this situation that has been dishonest, unethical & completely erroneous is you guys Slotsofvegas.com Like I have made very clear I talk loud because I can back myself up with the facts. You just like to talk & lie to make noise and create confusion. Now as u LIED again like u have about everything else provide evidence of the completed chargeback u claim that happened that DID NOT!! This is so ridiculous. You just keep on making up crap and thinking its going to fly. You can't run your games on me so stop wasting my time & pay me my money!!

Inactive user

1 year ago

Once again you are talking about something that has no relevance to this situation at all. You act like sending them something that I clearly have stated & they are already fully aware because I told them what the situation was with proof from the get go. Why dont u like any reputable company that does financial transactions send something that shows the charges that equal to what you all charged me? U can't because u dont have anything. And I dont know where u get off thinking any form of legit business is done with an open ended allowance for undisclosed charges. If that dumb excuse was the case then you all could just say well there were fees which came to $6,000 & thats why we charged your account that. Thats the most asinine crap I've ever heard. Your platform boasts on being around for 20 years & you all dont know what foreign transaction fees amounts are or have a system setup for that. The only reason anybody would try to use that ignorant of a statement is to steal from people and try to create what looks like a legitimate reason for doing so. Would u go to the store & purchase anything & allow the cashier to give u a "receipt" showing what you were charged but then u find out the amount they actually charged you was more than what your receipt said? Absolutely Not!! Nobody in there right mind would. That is the point of having a receipt, so u know exactly what u spent & what it cost. U dont get a receipt for something & the amount u pay is more than what your receipt states it costs. That is actually a crime to intentionally charge someone a higher price for a good or service when u stated, advertised & portrayed it to cost or be a different lower price. Its called theft by deception amongst other things. And that's the purpose of a billing statement , invoice & receipt. Your ridiculous statement, "OH it just cost more than what u expected." is literally laughable because where did my expectations come from? It came from the receipt that u provided me!!! This is completely insane & there is absolutely nothing u can say other than the truth. You overcharged me. You charged me for what was supposed to be free spins & everything shows that's exactly what u did, u just didn't think i would have the proof. And u have nothing that can dispute the facts of what happened. I have everything that has proven you have lied over & over, I had/have a valid reason for dispute & u can't steal my winnings because you got caught stealing extra money out of my account & I did what anybody would do when that happens. Literally u have not made a single valid point at all thru this entire situation because to end this whole thing all u had to do is show proof that the charges you all placed on my card were valid & that is as simple as a receipt. Just like the receipt i provided them showing that you charged me more than what my receipt recorded the charges were & furthermore I provided them with the transaction history that shows you all requested the $30 deposit & it was approved then 2 minutes later there was another request for $8 & that was approved. I mean i didn't have any winnings or other in my account on your platform at that time, so where else could the money come from? It came from my bank account!!! How much simpler could this be? U see those figures match up together but absolutely NOTHING u can say, show or prove adds up. Yall just tried your shenanigans on the wrong person & all of your little under handed tactics won't work on me because I knew exactly what u were doing or would try to do, that's why I have proof of everything. Sorry to tell u that yall aren't that smart or that slick and one thing I know is lies always involve a bunch of confusion just like you have tried to create since I attempted to cash my winnings out but the truth is solid as a rock. And that's why I have screenshots that have supported EVERYTHING that I have stated 100% and all u have done is just talk about irrelevant, invaluable "information" that is first a bunch of lies & second just being used in a weak attempt to distract the focus away from the matter at hand. You created this situation by charging me more than what I was supposed to be charged and for something that was supposed to be free. Free spins dont require an $8 deposit request followed by an $8 approved deposit right after what was supposed to be just my initial $30 deposit request & $30 deposit approval. And wow my bank had $38 removed from it. Hmmm i wonder how I came up with that figure & it was higher than my receipt shows it should have been. Hey maybe my debit card can tell me who did it or we can ask my puppy if he knows how those charges all match up but my receipt doesn't. Hmmm... I dont know what world u live in but when u make a charge or take more money out of someone's account than the records show should have been taken then they have every legal reason and right to dispute that transaction. And your incorrect actions being straightened out by dispute or chargeback has absolutely no bearing on the fact that you are still obligated legally, ethically & morally to pay me the money that is rightfully mine & that u owe me. It could have simply been solved if u were trying to fix the situation by u taking $30 from the $2,500 that u owe me & this is over & done with. But u are trying to steal MY MONEY like I have realized from the moment I made the initial withdrawal request and all of this ridiculous stuff started happening & I got 15 different stories. Oh it will take 7-10 business days, then it will be 20 days, then oh yeah u can't withdraw in Bitcoin yet that is the option u provided for withdrawal. Then do wire transfer, then we can't do wire transfer because we dont do business with your bank & blah blah blah. I have proof of all those conversations as well. Go head call my bluff & make my day. There is NOTHING that u can say because I have you all anyway u wanna go because I knew it would come to something like this so im wise enough to document everything. A picture is worth 1,000 words. And that's why I've popped u with one everytime u have sat up here and lied. To prove your a liar, u have been lying & obviously will continue to lie. But documentation dont lie! You tired of this yet? Im not! I can expose you everyday if u would like but one thing u won't do is think your going to sit up, literally create a bunch of nonsense and try to present it as factual information in order to steal MY MONEY! Yall aren't that smart & im not that dumb. So let's get to how we are going to resolve this by you paying me my money!

Slots of Vegas Casino

• Representative

1 year ago

Hi James--

No matter how you continue to spin this, the bottom line is that you initiated a chargeback. I've explained everything clearly, ad nauseum, and you are still refusing to understand and take responsibility for your own actions.

You cannot have winnings if there was no deposit, which is exactly what happened, once you elected to dispute the charge.

I have sent the evidence of the chargeback to Ask Gamblers management as proof that what I've stated is accurate. Further, I have no intention of responding to any more of your ridiculous assertions and attacks.

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 594 / 614

Avg. Amount $3,126

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 567 out of 585 complaints in this category have been resolved.

This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.

Slots of Vegas Casino Complaints

See all complaints for this casino

Bitcoin withdrawal approved on October 1st - still unpaid

I am filing this complaint against Slots of Vegas Casino regarding my $1,016 Bitcoin withdrawal, which was submitted on September 23, 2026, and approved on October 1, 2026, at 6:09 AM (Master ID #140222990).

My difficulties began on September 19, when I experienced repeated verification issues involving my identification and payment information. I complied with the casino's requests and have contacted customer support numerous times since then.

Despite my withdrawal being approved, I have received no payment, no blockchain transaction ID (TXID), and no confirmed release date. I have accumulated at least six support cases and have repeatedly been told to wait another 24–72 hours.

On October 15, a casino representative, Fredrick Jameson, confirmed my withdrawal was approved October 1 and stated that payments generally take approximately 7–10 business days after approval, with possible additional delays.

On October 16, live chat representative Adam Volnov explicitly confirmed that my Bitcoin had not been sent and that the payment timeframe had already been exceeded. He stated that he escalated my withdrawal to the relevant department but would not provide an escalation reference number or a specific payment date. He instructed me to return in another 24–48 hours for an update and subsequently closed the chat.

I have been patient, complied with the verification process, and repeatedly attempted to resolve this directly with the casino. Unfortunately, I continue to receive vague assurances instead of payment.

I am requesting AskGamblers' assistance in obtaining the immediate release of my approved $1,016 Bitcoin withdrawal. I would also like the casino to provide written confirmation of the payment and a valid blockchain transaction ID once the funds have been sent.

I have screenshots of my withdrawal approval, correspondence, support conversations, and the representative's acknowledgment that the payment is overdue and remains unsent. I can provide these as supporting evidence.

10h left

$1,016

150 USD Withdrawal Verification Issue

I am filing this complaint regarding an unresolved $150 withdrawal from Slots of Vegas and the lack of a clear explanation regarding the documentation required to process my payment.

I requested the $150 withdrawal on September 24, 2026. As part of the verification process, I was instructed to provide a bank statement. I submitted my complete August 2026 < bank name removed > bank statement, which showed an ending balance of $78. This was above the $20 minimum balance that had previously been communicated to me.

After submitting the requested document, I was informed that my bank statement did not meet the payment provider’s compliance verification requirements. However, I was not told what specific requirement the statement failed to satisfy. I have repeatedly asked Slots of Vegas to identify the exact issue so that I can correct it, but I have not received a substantive explanation or resolution.

My communications regarding this withdrawal have generated the following case numbers:

#155911005
#155924748
#155927101
#155927112

Despite these multiple cases and follow-ups, I still have not received confirmation that the withdrawal has been approved, a payment date, or a specific explanation of what additional action is required from me.

There is now an additional concern regarding account access. When attempting to access Slots of Vegas through its Inclave authentication system, I am receiving an error stating, “Oops… Something bad happened.” I have not received any email or written notice stating that my account has been suspended, closed, or restricted.

I am not alleging that the login issue is intentionally connected to my withdrawal. However, because the access problem began while the withdrawal remains unresolved, I believe it is important that both issues be reviewed together.

I am requesting that Slots of Vegas:

Confirm the current status of my $150 withdrawal.
Identify the exact compliance requirement that my submitted < bank name removed > statement failed to meet.
Confirm whether the issue concerns the bank statement itself or < bank name removed > as the receiving financial institution.
Provide clear written instructions for any remaining requirement necessary to release my payment.
Confirm whether my Slots of Vegas account or associated Inclave authentication profile has been restricted, disabled, or otherwise prevented from authenticating.
Preserve my existing withdrawal request and release the $150 once the stated verification requirements have been satisfied.

I have cooperated with the verification requests and repeatedly attempted to resolve this directly with the casino. I am seeking a clear, documented resolution and payment of the outstanding $150 withdrawal.

Thank you for reviewing this matter.

< Full name removed >

Slots of Vegas Username: h08uekos1w

Original Withdrawal Date: September 24, 2026

Amount in Dispute: $150

89h left

$150

Marketing mistake

I am filing a complaint regarding the removal of 716.35 from my Slots of Vegas account after receiving a weekly cashback promotion for 5415. The promotion I received clearly stated that cashback had a 40x playthrough requirement on Slots and Keno and a 60x playthrough requirement on Table Games and a maximum cashout limit of 1000.

I completed the required playthrough and my balance reached approximately 824.69. After I completed the playthrough the casino removed 716.35 from my balance and left approximately 10834 as my withdrawable balance.

Slots of Vegas later told me that the weekly cashback actually has a 2x maximum cashout and that 54.15 multiplied by 2 equals approximately 108.30. They called the removal a coupon reversal or bonus balance conversion.

I dispute this because the specific promotion that was sent directly to me clearly stated a maximum cashout of 1000. I did not receive a promotion stating that my maximum cashout would be limited to 2 times my cashback.

Several Slots of Vegas representatives acknowledged that the 1000 wording was actually included in the promotion I received. They told me that it was a mistake or typo made by their marketing department.

I was then told that management would review my complaint. After waiting patiently I was informed that the marketing team decided that they would not honor the 1000 amount because it was a mistake.

I believe this issue should be independently reviewed because I relied on the actual promotion that Slots of Vegas sent to me. The promotion specifically stated a 1000 maximum cashout and my balance was below 1000 when the money was removed.

I also want to point out that after I complained about the promotion the wording displayed on my account was changed to show the 2x maximum cashout language. I have retained the original promotion showing the 1000 maximum cashout.

I also did not knowingly gamble away the 716.35 after it was removed. I did not realize that the money had been removed from my balance while I was playing. I continued playing the balance that was displayed to me and only realized what had happened after the money was gone.

I am asking for an independent review of the original promotion that was sent to me the terms that applied when the cashback was issued the 716.35 balance adjustment and the statements made by Slots of Vegas representatives acknowledging that the 1000 maximum cashout appeared in my promotion.

I am requesting that the 716.35 removed from my account be restored because I played under a promotion that specifically advertised a 1000 maximum cashout and I relied on the terms that were actually presented to me.

I can provide the original promotional email screenshots account information and the complete live chat conversations with Slots of Vegas.

Resolved

Drivers license sent too many times and nothing happened

I have money to withdraw. I have passed their ID verification process, idk how many times, and it just takes me back to the verification process all over again

I have emailed the documents, idk how many times over 50 times. I’ve sent my personal driver's license and selfie, and that’s when and where their support “tech” help stops. They stopped all communication with me.

Then last night, when I went to sign in, I couldn’t even sign in to my account anymore, so they completely took me off their site without giving me my money!

I’m so angry with them. Not worth it.

Don’t waste your time and money with these robots.

Rejected

$883

Payment delayed twice

Hello, my bitcoin withdrawal from slots of Vegas isn’t the first I’ve requested. I used to be able to use coindraw but the day before I was set to recieve the still pending 1049$ via coindraw; coindraw option was removed from my account completely.
Had to re - request this payment on 9/9 and was assured by live support it would be approved in 7-10 business days forsure. It’s been 10 business days and still nothing. Please help me receive my funds as I’ve spent thousands here and everything was great up until this. :/

Resolved

$1,049

Payout problems

On August 10th, I requested a $ 2,500 Bitcoin payout.

It was approved on August 20th to my Coinbase wallet, which I’ve used for all my payouts through them.

I reached out Monday and was told it was only the 7th day; give them 10. I said ok.

I reached out today, and they told me that I needed to provide an alternate address because they don’t use this one. Which makes no sense because I had a coin draw sent from them to that wallet on the 13th. Not to mention, nobody ever reached out to tell me there was an issue.

This is ridiculous to have to fight for a month to get my money when they get theirs right away!

Hope you can help!

Thanks so much!

Resolved

$2,500

Approved Bitcoin withdrawal remains unpaid