Complaint #973 Slots of Vegas Casino

Only Crypto Withdrawal Permitted

By Happiwn08er

8 months ago

Message on forum

I have been trying to make a withdrawal on my wins for 4 months at this Casino. I started out with an approximately $300 US win and then my withdrawal was rejected because I did not use a crypto account to withdraw. Then I attempted to withdraw again, about three weeks later and l was denied because I did not withdraw through crypto. The I won more and now had $800 US in my account which I tried to withdraw on September 9th and 2 days later, and I was denied again because I have not made a withdrawal through a crypto account.. I have made at least two withdrawals above $500 in the past and never had a problem with withdrawing through a bank transfer. I am still using the same bank account that I have had for many years. Yet I was told that I was denied the withdrawal because the finance department says so and that I must use a crypto account. I do not have a crypto account and do not have clue how to use one. Additionally ,nowhere on the Slots of Vegas website does it state that I must use crypto for deposits or withdrawals. I dont understand how the casino can force me to use a mode of payment I am not familiar with? Slots of Vegas advertises plenty online . Why do they not indicate that they are an exclusively crypto casino? AskGamblers has been awesome in the past helping me obtain tardy wins from Casinos. I hope that you can assist me in obtaining my wins in the way I was previously paid out , by bank transfer. Thanking you in advance for your help.

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $200

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Slots of Vegas Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Happiwn08er

8 months ago

Hello Tawni,

Firstly, I will not dispute that this is a convoluted issue. Some of your statements are accurate, about me having received a coupon several times. However, the reason the funds became mixed, is that your Casino was not allowing me to withdraw my winnings and refused me on a number of occasions. I am sure you have evidence of all the times my withdrawals were refused this past year, but on the Casino's website the transactions only go back 30 days so obviously I have no evidence. The funds would not be sitting in my account all this time getting mixed up and accumulating if your Casino had allowed me to withdraw them as orignally intended.
I did not keep an exact record of my winnings, but I know there was at least a $300 win I attempted to withdraw and then was refused, then a $400 win which was refused for another random reason. Every time I attempted to withdraw the funds they were returned to my account; and then I was eventially told, I could only withdraw through Crypto which came as a shock as I knew nothing about Crypto. So of course the funds got mixed up. My winnings were at $400 when I made that extra deposit and won the additional $400 on September 9th. If your casino had permitted the orignal withdrawal then the wins would not have accumulated. I appreciate your efforts , even though they have been reduced 4 times. However, say what you will, I have been in this situation of dispute with Slots of Vegas for winnings at least another 2 times as evidence from the Askgamblers history, as they assisted me those other times. And I am grateful that they stepped up again or I would have likely lost all these winnings entirely. So lets agree to disagree.Good luck to you. I will check my wallet for evidence that the funds are there after I sign off and reply to AskGamblers if they are there.
Thank you.

Slots of Vegas Casino

• Representative

8 months ago

Hi Eva--

Before I speak about your payment, I'd like to refute some of what you have stated, as it's both untrue and unfair...

You've continued to question the amount you would be eligible for. Even though this has already been explained to you by our support staff, I'll explain this in detail:

On 1/5, you had a $10 Rewards Club deposit—this brought your playable balance to $10.31. You had not played the funds until 1/16, when you redeemed a $100 free chip, bringing your balance to $110.31. The $100 free chip carried a maximum cashout amount of $200.

Once you played the funds to the point of reaching the wagering requirement, you had only $12.35 in your playable balance (1/17). Our minimum withdrawal amount is $100, so the $12.35 was not enough for a withdrawal.

On 1/27, you made a $35 deposit, while the $12.35 was still in your balance. What you should have done in this instance would have been to play the $12.35 and try to build that up to a withdrawable amount. Instead, by making the $35 deposit, you mixed funds, which ordinarily would have precluded you from any winnings.

You played the balance down to $1.57 and then redeemed another $100 free chip. Remember—the $1.57 that remained in your account was still attached to the original free chip. Once again, you have mixed funds.

With the second free chip, you managed to build your balance up to $794.05.

So, while we could have easily denied any withdrawal as a result of mixing funds, our Payments Manager allowed the $200 withdrawal as a courtesy.

For you to assert that you won the money based upon your deposit is patently untrue. Further, there is zero truth that the coupon carried a no-max withdrawal amount. None of our free chips carry a no-max withdrawal amount.

Also, I’d like to address your comments about being paid in Bitcoin. There are times when either our processor or our Finance Manager feel uncomfortable with a player and do not want to risk sending international wires to the player. Instead, they will decide to move the player to Bitcoin only. It doesn’t happen often, but it does happen and it did in your case.

Moving on to your payment…

You sent your crypto address to me yesterday and the payment was issued to your wallet, earlier today: 10/6 Paid $185 + $15 Service Fee Bitcoin transaction #230946462 ($200.00).

I believe this should resolve your complaint at this point. I have sent the necessary evidence to AskGamblers management, as proof that what I’ve stated is indeed accurate.

Tawni

Happiwn08er

8 months ago

Hello Tawni,

Yesterday I made a withdrawal through a cold Bitcoin account as Slots of Vegas requested. I hope your Casino will honour the payout without a fight. I was very dissappointed to hear that my winnings have been reduced from $700 US to $200. I understood the original coupon had a no max payout term .Also the winnings in September were achieved through a deposit and not through the money sitting in my account. It was your Casino who put the original winnings back in my account three times. But I made a credit card deposit and it was new money. If I had that second win with the money sitting in the account I understand that you would exercise this $200 max term but that was not the case. This is the third time I have had to fight to be paid at your Casino and involve AskGamblers for assistance. In all honesty, its exhausting. How Slots of Vegas gets away with this type of treatment to its players is a real puzzle and its obviously a common problem judging from all the complaints. You gladly took my credit card yet you want to pay out with Crypto. What is up with that? If you are a Crypto Casino this should be advertised. I hope this time around your Casino will not find a way to avoid paying me as I can't spend forever fighting over what is now $200 US.

A very dissapointed player

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

Unresolved

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473

Won't pay winnings

So I won $2500 playing slots.

Both the ID and the debit card that I used were verified.

They keep telling me that they can’t send funds to the account I provided when I personally called the bank and asked if money could be internationally wired to that account, and I was told YES.

I keep asking the reason why they can’t send the money to that account, and they will not answer the question.

Resolved

$2,500

Slots of Vegas keeps rejecting the same PDF bank statement and delaying my withdrawal

I requested a withdrawal on March 17, 2026. Since then, Slots of Vegas has repeatedly delayed my withdrawal by making changing and repetitive document demands, even though I have already provided the exact documents they requested multiple times.

I submitted:

• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

• my passport as proof of legal residence,

• and my current driver’s license.

The statement I submitted is the original PDF downloaded directly from the bank's website. It is not a screenshot. It is the most recent statement, it is for account ending in <removed>, it shows transaction activity, and it shows a positive ending balance.

Despite this, their support team keeps sending repetitive emails saying the bank statement is not acceptable and asking me to resend the same PDF again and again. Different representatives have told me different things, including requests for a passport, driver’s license, utility bill, proof of legal residence, and repeated requests for the same PDF. I have complied over and over, but they still have not processed my withdrawal or identified any specific defect in the document.

They have also repeatedly told me the matter is being “escalated,” but nothing has been resolved. I have asked them multiple times to identify the exact defect in the statement if they are rejecting it, and they have failed to do so.

At this point, I believe they are improperly delaying my withdrawal by repeatedly demanding the same documents without a valid explanation.

I am requesting that Slots of Vegas:

1. confirm receipt and acceptance of the documents I already submitted,

2. stop sending generic requests for the same PDF statement,

3. identify any actual specific deficiency if one truly exists, and

4. process my withdrawal immediately.

I have preserved the emails and records of my repeated submissions.

Resolved

$1,572