Complaint #977 Slots of Vegas Casino

Approved Bitcoin withdrawal unpaid no TXID provided

By Audrey M.

5 months ago

Message on forum

On 2026-01-14 I requested a Bitcoin withdrawal of $701.61 from Slots of Vegas.

On 2026-01-23 the casino marked my withdrawal as approved and stated that funds are sent within 7–10 business days after approval. That window has now fully passed.

I have not received my Bitcoin and the casino has not provided a TXID (transaction hash). When I asked for it, support said they would share the “hash” once they get it, which confirms the payment has not actually been sent yet.

My account balance now shows $0.04, so the funds are neither in my wallet nor available to withdraw again.

I requested that the casino either:
1. Send the $701 immediately with a valid TXID, or
2. Return the funds to my balance so I can re-withdraw them.

The casino has not taken either action, leaving my payout in indefinite limbo.

Requested resolution:
• Immediate payment of $701 in Bitcoin to my wallet, or
• Immediate return of $701 to my casino balance.

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $701

Discussion

AskGamblers

• Support Team

4 months ago

Dear @Drey9525,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slots of Vegas Casino

• Representative

4 months ago

Hi Audrey--

I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that your payment was issued to your wallet, Saturday: 2/7 Paid $677 + $25.00 Service Fee Bitcoin for transaction #239175875 ($702.00).

I wish you all the best,

Tawni

AskGamblers

• Support Team

4 months ago

Dear Slots of Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604

Avg. Amount $3,112

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

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Amount 2004 - submitted april 17.

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