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Sky Vegas Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 30 Reviews
6.3/10
30 Reviews
Complaint Response 7 Complaints
3 days avg. 7 Complaints
What we like
  • Owned by a reputable corporation
  • Huge selection of top-notch slots
  • Great variety of table games
  • Live games
  • Easily accessible support through live chat and other methods
  • Tight security
  • Certified fair by TST
What we don’t like
  • Video poker selection is very limited.
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Sky Vegas Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.skyvegas.com
Established
2009
Licences
Alderney Gambling Control Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Sky Vegas Casino is the premier online casino from British broadcasting corporation BSkyB. As such, this casino is grounded in firm management and professional rules. It uses games from a plethora of different software companies, including Ash Gaming. Sky Vegas is licensed in Alderney.

Online Casino Games

Sky Vegas's selection of games is truly impressive. Just start off with any of their three-reel or video slots. Many of these games are actually seen in brick-and-mortar establishments, and use elements from pop culture icons, such as Dead or Alive or Dracula slot. No cheap imitations here: Players will find genuinely interesting and quality slots only.

If you want to play table games, Sky Vegas is more than willing to accommodate you. With several variants of blackjack and roulette, including Zodiac Roulette, as well as other favourites like baccarat, craps, and red dog, there's plenty to do. In addition to these common games, players will also find many off-the-wall games like Casino Dice, 3 Card Brag, and Golden Clover. This is quite possibly the largest library of online table games that we've ever seen.

As far as video poker goes, the selection is quite limited. Players are stuck with 10-Hand Jacks or Better, 50-hand Joker Poker, and a generic multi-hand Jacks or Better. If you're looking for much variety in your video poker play, you'll simply need to look elsewhere.

Live Games

If you like the atmosphere of a real-life casino, you can enjoy it from your own computer with Sky Vegas's live casino. Since they are a broadcasting company, they are easily able to stream live video of three casino favourites: blackjack, roulette, and baccarat. Talk with the beautiful dealers and the other players, enjoy higher bet limits, and get a real casino feel. Anyone who registers for a Sky Vegas account is always welcome to bet on these revolutionary live games.

Support

It should come as no surprise that Sky Vegas, being a part of a major corporation, understands the need for customer satisfaction. Sky Vegas help can be accessed 24/7 through live chat, the best way for casinos to communicate with their customers. Inquiries can also be transmitted through e-mail and even postal mail. Players are also always welcome to call Sky Vegas at any time and deal with any problems over the phone. We are truly impressed with the quality of service that Sky Vegas offers.

Security and Fairness

Sky Vegas understands the seriousness of cyber theft, and has taken measures to ensure that none of its players fall victim to it. Data sent to and from their servers is protected with industry-standard SSL encryption. Once it's on the server, players can rest assured that their personal and financial information is protected with a top-of-the-line firewall.

In order to comply with the strict Alderney fairness requirements, Sky Vegas undergoes regular auditing of their games by certified testing company TST. These reports are visible from their help section if you are interested in looking at them. Of course, their live games are guaranteed to be fair.

StallCation

Complaints

Read the complaints other players have left for Sky Vegas Casino. Learn more about complaints.

Show all complaints
Sky Vegas Casino - Stalling payment of 60K win with unjustified verification requirements
Briefly this is my complaint I joined sky Vegas last year around November I only recently started depositing and playing around 4 weeks ago I had deposited around £3300 then won £6500 and withdrew no problem , then over the next couple of weeks deposited that back Then I deposited £1500 in one night and was so lucky and won £60k on rainbow riches slot I withdrew it all The next day my account was closed and they asked me to send in a picture of me holiday my driving licence and a recent letter - I chose one dated recently from HMRC then a few days later they asked for a pic of my debit card- again I sent that straight away I have spoken to the security team Over the phone to confirm my email adress and phone number also I also sent them a DBS/CRB in my name dated recently A week later they are now asking for 3 months worth of bank statements - I am now refusing to send them and considering going through IBAS , I have sent them above and beyond identification they have asked for and a copy of my debit card , there is no reason for them to see my bank statements only to be nosey To ask for 3 months worth when I have only been depositing and playing for 4 weeks is ridiculous I have offered to send the 3 months with everything blanked out apart from transactions relating to Skybet or a statement from the day I made my first deposit with Skybet Both were refused Please help as the customer service is so poor and you get told a different thing every time you contact them
staus Unresolved
£60000
Sky Vegas Casino - Unjustified confiscation of 26,008 GBP
I am looking for help regarding Sky Vegas who have withheld my winnings. I signed up on 30th April and Deposited 500gbp, then received 1000gbp Bonus. I started playing a video slot & on my first spin I won about 7000gbp... therefore never even going into any bonus funds.. However I continued to play the same video slot and at the same size spins in order to complete any bonus requirements I was now tied into. Whilst doing so, my balance just kept increasing and I ended up finishing any requirements whilst having a balance of 26,008 gbp. I have had to send in numurous documents in order to get my payout processed. I deposited via a new Bank account I have. When I provided a copy of this statement as a proof of address. They said they then wanted to see where the money was sourced from in order to make my deposit. I find this irrelevent to the casino, however. The Money was paid to me from a job I carried out. I provided evidence of this via my online bank statement for the account. The casino then said they want a copy of the persons statement that sent me this money to see if it matches what I provided. I had to contact someone I had carried out work for and explain my situation and ask them if they could provide me a copy of their bank statement which shows the transfer to me. This was highly embarassing to me and the only way I could bring myself to do this was to refund the original amount for the work carried out as a gesture of good will, this was significantly less than my win with Sky Vegas so it made sense considering they told me once they had this then they would release my funds. After having to wait a few weeks to get the documents they required from my customer and sending them to sky Vegas, they then tell me my winnings are witheld for providing insufficiant documentation. Firstly I have provided everything that they have asked for, secondly, this is all my own money, I never even went into there bonus funds whilst playing. I feel very hard done by and really don't know where to turn with this situation and I am now considering court action. What do you suggest I do? Thank you in advance.
staus Unresolved
£26008
Sky Vegas Casino - Fraudulent cash give away promotion?

Ref: 141125-000685‏

RE: Your query - Ref: 141125-000685

< removed >

11:56

To: Sky Bet Customer Care

Hello,i have read your reply which you have sent to me three times. It also appears to be a standard pre-written response which I find rather offending given the nature of my compliant.

I wish to have my complaint escalated because you have not answered any of my questions. The notification of players names does reveal their identities and you have been reluctant to confirm that these players are genuine.

You have failed to address my other concern that the amount of tickets each player accumulates should be visible.

You have failed to confirm the amount of tickets that I won in the last draw.

I am near the point of reporting this to all auditing bodes including the gambling commission since you do not appear to be able to address these worrying concerns.

I await your response.

From: [email protected]

To: < removed >@hotmail.co.uk

Date: Tue, 25 Nov 2014 23:10:27 +0000

Subject: Your query - Ref: 141125-000685

[Sky Bet logo]

Your query history

Aimee M Response via email on 25/11/2014 11.10 PM

Hi

Thanks for your E-mail.

I'm sorry to hear that you are unhappy with the way in which display the results of our weekly prize draw.

Please accept my assurances that we are in no way in breech of our terms and conditions, or current UK legislation.

We adhere to all guidelines set by our regulators, the AGCC: http://www.gamblingcontrol.org/ - We are also regularly audited by this independent body to ensure the fairness of all games and promotions available on our site.

Under Data Protection laws, we have a responsibility to protect the identities of our customers, which is why we do not display the full details of all of our winners.

In the unlikely event that any errors do occur on the list, we work hard to amend these as soon as they come to our attention.

If you have any further queries please do not hesitate to contact us.

Kind Regards,

Aimee M

Customer Care Team

Aimee M Response via email on 25/11/2014 11.10 PM

Hi

Thanks for your E-mail.

I'm sorry to hear that you are unhappy with the way in which display the results of our weekly prize draw.

Please accept my assurances that we are in no way in breech of our terms and conditions, or current UK legislation.

We adhere to all guidelines set by our regulators, the AGCC: http://www.gamblingcontrol.org/ - We are also regularly audited by this independent body to ensure the fairness of all games and promotions available on our site.

Under Data Protection laws, we have a responsibility to protect the identities of our customers, which is why we do not display the full details of all of our winners.

In the unlikely event that any errors do occur on the list, we work hard to amend these as soon as they come to our attention.

If you have any further queries please do not hesitate to contact us.

Kind Regards,

Aimee M

Customer Care Team

Auto-response on 25/11/2014 02.32 PM

Answer link: Sky Bet Club

Answer link: Giveaway Winner FAQs

Answer link: Am I allowed to register? - Which countries are allowed?

Answer link: About Us

Answer link: Why am I not eligible for the Sky Bet Club or Best Odds Guaranteed?

< name removed > via Help and Support on 25/11/2014 02.32 PM

Considering your commitment to new legislation and greater accountability I am concerned and disappointed to see some grave errors in your list of Monday’s weekly cash give away winners.

Not only were some of them blank there were numerous duplicate names and one winner had appeared to have won eight times, seemly at one point to have scooped 4 lots of £20.00 in one draw.

In my opinion the number of tickets that any player has should be made visible in our accounts and available to see alongside the winning names.

In gambling terms the chances of a number of players winning over and over again in one draw would be highly unlikely. This makes the whole promotion appear to be fraudulent and a breach of your terms and condition as well as your legislative responsibility.

Please explain where why you have not accounted or allocated names to the blank spaces and could you verify that catsmakemehappy is a genuine player and how many tickets did they win.

Also why have the list of player names now disappeared and been replaced with a pdf with a list of locations. This looks very underhand.


.

staus Resolved
Sky Vegas Casino - Software problem?
I have a situation whereby I have been playing roulette on line for around a year or so. A problem arose very occasionally , just about 4 or 5 times over the period, and I almost ignored it over the first couple of times apart from being annoyed that I had lost the chance of recovering my " investment" . One obviously has to log in to bet, and my preference has been to start with a balance of several hundred pounds and follow a sequence of 2/1 odds I.e. bet on red or bet on even and doubling up in the hope that the sequence will change to in my favour. This has worked very well most of the time ,and has been an enjoyable pastime, although I have at times have to replenish my cash balance from my Visa account when on a long running losing sequence, and I don't really expect to come out on top. However I do expect. to have a fair chance. On at. least 4 occasions when trying to deposit more funds (WHILST ACTUALLY PLAYING) . I have been prevented from transferring more cash in order to continue betting, having pressed the Deposit button in the usual way and been informed ..... " "sorry you must be logged in to make a deposit" n which was not only annoying but gave me no chance of recovering my. losses. There is no question that I was Logged in as I was actually playing and had taken no break in between . In fact , on more than one occasion , I have continued without logging in using my dwindling balance using 'pennies' instead of pounds and watched the sequence change in my favour , returning just a small win in cash terms but quite a heavy overall loss How could I NOT be logged in ?
staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 18,213
Avg. Complaint Duration 11 days
Avg. Response Time 3 days

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Player rating
6.3/10 30 reviews

Top reviews from our players

I am shocked to see the rating this low for this website. I personally think they are up there with the best. Next day payout and great offers and promotions. Even when you lose you get something back. Great site!

I agree that the chat can be a bit slow. And sometimes games just disconnect without warning. This has been better recently

One of the easiest out there with a massive range of games and frequent promotions. Love Blueprint slots and they tend to get them before other sites.

RTP on some exclusive games is particularly low. Their chat teams are really slow to respond too. Prize draw promotions are the main ones they offer here and you'll pretty much never win more than a quid - the current Millions promo is shockingly poor at payout (won lowest prize once) and they seem to put their site into maintenance most mornings. Still even with that they're one of the better ones.

Ok selection of games, including novomatic which I like.

Support is always slow. No matter what time of the day I contact them I never get anyone for ages. The worst thing people need to be aware of is these guys will throw bonuses at you left right and centre, taking a lot of money in and as soon as you win they will ban you from all promotions due to 'account liability' !! Why send emails to customers for these offers if you know they'll get their account limited for using them???? Or was it because I got that rare win? Hmm makes you wonder. I will let everyone I know including forums of these dirty tactics.

My experience in sky vegas. Start from 20+20 bonus and finish 800 pounds. Withdraw and everything ok.

Inactive user
10/10

Awesome casino won thousands in the past been using it for about 2 years payouts to direct debit are next day guaranteed loads of bonus and promotions would recommend to all gamblers 100s of games to choose from many with jackpots.

Nothing...
Fastest casino I have ever used for withdrawal to bank.

Huge Variety of Games, Fast responsive customer care, fair sign up bonus of 200%

RTP pay is extremely low on some games at Return to Player of 91.12% or some I've seen less at 89.87% you can get better in arcades lol. Games don't payout on bonuses very much.

Did a 500£ Dep and did £4 spins didn't hit bonus once I went down to 10£ did a 40p spin 1st spin bonus what a surprise. Paid £2 lol, ridiculously terrible payout here also bonuses are quiet bad, and support can be rude at times I am surprised they have a 6 star rating.

Been here 6 years and no more now.

Ratings,
Bonuses 5/10
Support 3/10
Games 9/10
Withdrawals 9/10
Payment methods 6/10

The layout and the style of the casino. The games and the fairness of all the games.

I have been a loyal member of this site for over 5 years. I have probably deposited thousands and I mean thousands over that period. I have never been offered any free spins or cash bonus. I get told that they can't do that and that I have to use there promotions that go on. But they are ridiculous and sometimes I don't want to play the games they have the bonuses for. The customer service turns me down every time I request a bonus and say look out for our promotions. It's the same answer every time I feel like a statistic to them and after 5 years I think I'm closing my account soon.

Games has worked for good.

Back to 1900 century, no Skrill or Neteller anymore.

Sky Vegas are something of an anomaly in the online casino world I think, they have a seemingly bespoke platform that integrates a mixture of softwares, and their poker software is entirely unique and bespoke as well. The games on offer are from a variety of providers including NetEnt, IGT, WMS, GTECH and Barcrest.

There bonus system is also like nothing else I have seen before – the very first time I got a bonus from these it went into the “FREE BETS” part at the top of the screen on all of their games, and it came with no wagering requirements whatsoever. I am unsure if this is how all of their bonuses work, I can’t imagine it is because every other online casino has wagering requirements of 30 or more times the bonus amount whereas Sky Vegas just give you the money without any restrictions… it just doesn't seem to add up to me.

Recently they have discontinued supporting Neteller and Skrill as payment methods, although they do continue to offer Paypal as a payment method. I’m not sure what the score is with this decision, it really does not make much sense to me although some other casinos such as the 32red group have stopped paying out on a weekend recently which directly affects e-wallets customers.

Something I have to say is that I really do not trust the video poker on offer from this site, I think it is the Wagerworks video poker software but the double up feature uses an unusual system whereby suits count when determining who has the highest card and for some reason the highest card in the entire deck, the ace of spades, seems to appear much more than you would statistically expect. The reason given for things such as this in the past was that the game was just showing this card as a way of displaying a player loss however I just think that they could put far more effort into the whole thing personally… it just doesn't seem good enough baring in my gamblers are a superstitious bunch and doing things this way is bound to set tongues wagging!

Sky Vegas was one of the very first online casinos I ever frequented - it actually gave me a false impression about bonuses too, because pretty much unlike anywhere else, you will receive £10 free with just 1x wagering when signing up here. Choose your favourite area of the site well however, because if you prefer you can have free sports bets, or £20 of free Poker Tokens, depending which area of the site you choose to sign up from.

Another nice thing about Sky Vegas is that they will insist on verifying your account before allowing you to play, ensuring there are no problems when it comes to withdrawal time. UK players can expect to be verified automatically immediately upon signing up, so you might find this process invisible if you are lucky!

Their games come from a wide range of providers, including NetEnt, Novomatic, NextGen, WMS, IGT, Barcrest, and more, though for some reason there are a few strange omissions, such as NetEnts "Dead Or Alive". All run very smoothly and I have been particularly lucky here on some games such as Barcrests "Rainbow Riches".

Regarding their poker software, it is a custom designed application, and I love the look of the cards and client as a whole - the design is excellent, though I have found it to be strangely quiet during the daytime. Seems this site is frequented by mostly recreational players as opposed to professional grinders.

The customer service is top notch and any problem I have had has been dealt with swiftly and with great service, and withdrawal speeds are some of the best around, often taking just a few moments to hit my e-wallets - BUT....

... Today I received an e-mail from Sky telling me that "following positive feedback" they are to remove the ability to deposit and withdraw using Neteller and Skrill?!? Paypal will continue to be allowed, as will, of course, all credit and debit cards, but to me this is a huge step back and I cannot possibly see any justification for it?!

The table games are the IGT/WagerWorks variety, which I have found to be particularly brutal in terms of emptying your wallet - no matter how many times I decide to give their blackjack "just one more try", I still end up giggling at the horrendous beating the dealer gives me, and vowing never to give it another penny. Yet somehow I convince myself I must have just been unlucky and do end up having another go... I must be a sucker for punishment?!

Sky Vegas Casino News

Read all news about Sky Vegas Casino, check for updates and stay tuned for exclusive bonuses.

Sky Betting and Gaming Expands Push Gaming’s UK Presence via Latest Collab
Industry Sky Betting and Gaming Expands Push Gaming’s UK Presence via Latest Collab

In an important new agreement with top operator Sky Betting and Gaming, B2B gaming provider Push Gaming has strengthened its position in the regulated UK market.Industry Quality StandardPush Gaming's popular slots Razor Shark slot, Jammin' Jars slot, and Wild Swarm slot, together with other brilliant provider's releases got into the process of integration on 26 May. The slots have become industry standards since their release. Push Gaming will now have access to the entire Sky portfolio of brands, including Sky Vegas, Sky Bingo, and Sky Casino, which make up the UK's largest sports betting content website by website traffic alone.Commercially, the studio's player-focused game portfolio now has the opportunity to expand in Europe's most populous iGaming market.Push Gaming maintains its growing pace in new and established regions with the latest in a string of similar arrangements in an expanding number of regulated jurisdictions.This relationship with Sky will allow more gamers to access our award-winning slot titles, says Fiona Hickey, Push Gaming's Head of Sales.We are pleased to be partnering with Sky, she adds. As we pursue our worldwide expansion strategy, our partnership with Sky Betting and Gaming will help us expand both locally and across Europe.Philippa Ayres, Head of Content at Sky Betting and Gaming, added that when it comes to delivering on the high expectations of the brand’s players in one of the most competitive iGaming marketplaces, we know that adding Push Gaming's cutting-edge and player-centric games to our lineup is a smart move. In collaborating with Push Gaming, we're excited to see how our players respond to the content they'll be exposed to.Push Gaming, one of the most engaging providers in the industry, is available in the majority of Europe's top regulated markets, such as LeoVegas, Entain, 32red, 888, Casumo Casino, Betsson, Svenska Spel, and PaddyPowerBetfair, for players to enjoy.

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