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Richard Casino

Our Rating CasinoRank
8.2/10
CasinoRank
Player Rating 92 reviews
9/10
92 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints
What we like
  • Fast withdrawals
  • Good selection of payment methods
  • Uses Provably Fair technology
What we don’t like
  • Daily withdrawal limits apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Richard Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.richardcasino.com/
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Arabic
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Mobile Apps
IOS, Android

General Information about Richard Casino

Richard Casino is an online casino site owned and operated by Hollycorn N.V, and they are fully licensed and regulated by the Government of Curacao. 

You can log in or register directly through any device, including the latest smartphones and tablets. One account will work seamlessly with any device, and you’ll have access to thousands of games on the web and mobile. The casino supports crypto-friendly games and uses the Provably Fair technology. 

Before you get started at Rochard Casino, don’t forget to check the welcome bonuses we have listed on this page and keep up to date with their latest promotions and offers. The rest of the information you need is in our online casino review below. 

StallCation

Complaints

Read the complaints other players have left for Richard Casino. Learn more about complaints.

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Richard Casino - 12000 CAD being withheld
Thank you for investigating this ordeal I have endured courtesy of incompetence from Richard Casino. This is a particularly scathing report about the operations of this online casino. Note that I have attached only a few screenshots pertaining to this case There is much, much more concerning the absolutely appalling service I have received from Richard Casino's supposed Support.

It all started roughly 120 hours ago when I secured an amazing $11k hit through your casino. It would make complete sense to withdraw the $12000 that was accumulated, right? At that point, I began to assemble all the required documentation to secure this cash out. Driver's license, credit card faces with key information removed, and a bank statement from a favored financial institution. Little did I know that this would be the start of a cycle filled with a process worthy of a Retarded classification.

Being I reside on the family farm here in central Alberta, our standard means of receiving post is via a municipal post office. All mail comes to this box address, and not directly to the farm. Also, since I'm on this farm, there are no utilities bills to my name, and my mobile device doesn't require the civic address. Neither does our pay stubs or tax returns. The only documentation I possess bearing the civic address is a void cheque which was also provided.

According to the Support, the combination of the bank statement and void cheque was insufficient. Even though I also provided a video that showed me leave the house I live in, and show the government-approved civic address sign shown on the void cheque at the end of the farm's lane way. I dealt with about six different "Support" members, each more useless as the one previous. This batch of clowns tried to utilize their flowery political dialect, using words like "frustration" linked my feelings, and "fairness" when attempting to hide behind their Terms & Conditions. When really the emotion was more like rage, and this "fairness" (which by definition means giving somebody what they need) just seems like a convenient excuse to be fraudulent.

Moreover, just this morning (25 September), I got my bank to customize my bank statement with BOTH the mailing and civic address. Once again, the document was rejected by the casino because it still had the box address. When I confronted the Support monkeys they quickly scurried away saying the conversations were "cyclical" in nature.

This is why I am resorting to this now. Not only does resolution have to happen, but other gamers must be forewarned before sinking their first or future deposits into this casino. I want Hollycorn to overhaul the Support within this and other sketchy operations they may possess.
staus Unresolved
$12000

Complaint Statistics

Resolved 1
Avg. Amount $ 4,377
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

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Top reviews from our players

Richard casino is awesome game selection with fast and easy payouts , I recommend this casino to everyone , the customer service is also very good. And helpful everytime, I’ve also had a few big wins on this site

Dear Curtiscash88, We are sincerely grateful for your positive feedback about our casino! We always do our best to ensure that our customers have a pleasant time with us. Moreover, we congratulate you on your winnings and wish you to have luck always on your side! We are very pleased that you appreciate our work! Thank you for being with us! Best regards, RichardCasino

user avatar

Helpful agents on chat. Great welcome bonuses. I play many Casinos and I find Richard Casino one of the best. I feel I can trust this site and very helpful when I have questions. They answer me promptly. I'd recommend this Casino to others.

Dear krad2473, We appreciate your feedback! We’re thrilled to hear that you find our chat agents helpful and our welcome bonuses appealing. Your trust and satisfaction are incredibly important to us, and we’re glad to know that our team has been prompt and helpful in addressing your questions. We strive to provide a reliable and enjoyable gaming experience for all our players, and your recommendation means a lot. Thanks for choosing us! Best regards, RichardCasino

user avatar

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Dear Elissa13mm, Firstly, we would like to apologise for receiving your feedback only now. It is precious to us to receive feedback from our customers to help us improve our services. Secondly, please let us point out that we had a lot of activities at the time on our website, one of which was a deposit bonus for 77 free spins. We apologise for any misunderstandings you may have had regarding the terms of this offer. However, we would like to clarify that this bonus was originally a deposit bonus, as indicated in the conditions of the promotion. It is also worth adding that this was a great offer for our valued customers as an additional bonus other than those available on our bonus page. We are always trying to improve and wanted to give you more opportunities to enjoy the games. We would also like to add that we will do our best to avoid any misunderstandings next time. We are open 24 hours a day, 7 days a week and are always ready to provide you with unforgettable moments of happiness. Best regards, RichardCasino

user avatar

My deposit bonus expired in not a timely manner. I contacted right away the casino support when I opened my bonus page and I saw my free spins had expired. I asked the guy "why my free spins expired even up to now it should not be" he replied to me there's nothing he could do about and he mentioned about a portion of the terms and conditions to support his explanation. I told the guy it should not be like that. It's just like the casino took away my deposit free spins without a valid reason. It should not expired even until now. But again he told me there's nothing he could do and for same reason. I was expecting that he would refer my issue to another department or to his supervisor. And the worst is, I could feel already that he wanted to end our conversation then he asked me if I needed help with gambling problem and he could provide a list of help. I hope you can see the twist. I have a valid issue that I contacted him but then I end up like I have a gambling problem. I have a feeling this site has a hidden something. I will not recommend even just visiting this site.

Dear belleysa, We apologise for the delay in receiving your feedback, as our team always tries to deal with all requests as quickly and efficiently as possible. However, considering the time that has passed since your request, we are unfortunately not technically able to change the situation. However, we can assure you that we always strive to provide the highest level of service and care for our customers and their comfort. Furthermore, we are always ready to find a solution to any problem in order to satisfy our valued customers. We can assure you that your feedback has been taken into consideration, and we will do our best to minimise such situations in the future. Every review is really important to us. We are working around the clock to get better, and we guarantee the quality of our services! Best regards, RichardCasino

user avatar

I have a lot of experience in the field of gambling because I have been playing for many years and played in many different casinos. I have something to compare with. Only in this casino I noticed so many advantages that I wanted to stay longer. The loyalty program at this casino is exciting. After every deposit I get bonuses. These are usually free spins and they are good. I often get winnings from them. Also, this is the only casino where my withdrawals have never been delayed. They are fast. This is a good site for daily play.

I don't know what to complain about in this casino, because everything is done at the highest level. I hope this casino will not lose its position and will continue to remain as problem-free.

Dear Meggy99, Thank you for your feedback. We are thrilled to hear that you have been enjoying your time with us and that you have noticed several advantages compared to other casinos you have played in. We are proud of our loyalty program and are delighted that you find it exciting. Providing our players with bonuses after every deposit is one of the ways we show our appreciation for their continued support. We are pleased to hear that these bonuses have led to winnings for you. Maintaining a high level of quality service is our priority, and we are committed to continually providing you with a seamless and enjoyable gaming experience. Your satisfaction means a lot to us, and we appreciate your endorsement. Thank you for your continued support, and we look forward to serving you in the future. Sincerely, RichardCasino

user avatar

I am delighted with how this casino develops rapidly. I have been playing for several months here and I did not regret it for a single day. Almost every day there are some new bonuses that I can get without problems and do gambling even when I have no money. VIP Managers increased my cashout limits as a sign of loyalty, I just withdraw the entire amount of my recent winning, which is a few thousand of $$. This casino leaves only positive impressions due to fast payments and honest games as well, I am satisfied.

Earlier, I did not like the fact that this casino has cashout limits, but as I said earlier they have increased these limits and I withdraw money without any problems. It's cool and I'm satisfied, I didn't notice serious problems with this casino.

Dear Christofer888, Thank you for taking the time to share your positive experience with our casino. We are delighted to hear that you have been enjoying your time with us and that you have found our casino to be developing rapidly. We appreciate your loyalty and are thrilled to know that you have been satisfied with our services. We strive to provide the best possible gambling experience for our players, and it is always rewarding to receive feedback like yours. We understand the importance of offering various bonuses to enhance your gaming experience, and we are glad to hear that you have been taking advantage of them. Rest assured that we will continue to provide regular bonuses and promotions to ensure your continued enjoyment. We sincerely appreciate your kind words and trust in our casino. We will continue to work hard to maintain your satisfaction and provide you with top-notch gaming experiences. If you have any further comments or suggestions, please do not hesitate to reach out to us. Best regards, RichardCasino

user avatar

I want to share my impressions about this casino. I've been playing here for a month now and I have a lot to say. First of all, this casino has very good bonuses. I get free spins for every deposit I make. Sometimes I get cashback, it's about once a week. The casino is very generous. Especially now. They made a new bonus called Wheel of Fortune. I've already won $100 on it twice. It's very cool. It is clear that the casino is interested in treating its players well and appreciates them. I recommend.

During the entire time of using this casino, I did not notice any serious problems. What I would suggest to improve is more deposit methods so I can make deposits from whatever system I use. However, the casino supports deposits through credit cards and that is the main thing.

Dear RofoosKing, We hope this message finds you in great spirits. On behalf of the entire team, we want to extend our heartfelt thanks for taking the time to share your thoughts about our casino. Your feedback is invaluable to us, and we are delighted to hear about the positive experiences you've had during your month-long journey with us. It brings us immense joy to learn that you have been enjoying the various bonuses we offer, including the free spins with every deposit and the newly introduced Wheel of Fortune bonus. Congratulations on your winnings – it's fantastic to know that these bonuses have added an extra layer of excitement to your gaming sessions. We also appreciate your constructive suggestion about expanding our deposit methods. Your feedback is crucial in helping us enhance our services. While we currently support deposits through credit cards, we will certainly consider your suggestion as we explore additional options to improve convenience for our players. Once again, thank you for choosing Richard Casino and for recommending us. If you ever have more feedback or specific requests, please feel free to reach out. We are here to ensure your continued satisfaction and to provide you with an exceptional gaming experience. Wishing you continued success and excitement in all your gaming endeavors! Best regards, RichardCasino

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I have long wanted to write a positive review about this casino. I just found out that this site has made a massive update, because a new Wheel of Fortune bonus has appeared and a new bonus will be released every week. After that I realized that the time had come. This is the most promising and profitable casino of mine from all the sites on which I played games. It makes me so happy to see how they improve over time. I love spending time on this site every day. Verification and withdrawal of funds are also on top, I can't complain. It is definitely worth trying for yourself.

The only minor bug I noticed is that from time to time I can't get my bonus automatically and I have to contact support to have them issue me the bonus manually. As a result, I still get my promised bonus, but I spend a little time communicating with the support service and waiting for the bonus. It would be nice if this was fixed and all bonuses were automatically calculated without problems. Although I'm sure they will fix this problem soon.

Dear WandaFolk, Thank you so much for taking the time to share your positive experience with our casino! We're thrilled to hear that you've noticed and appreciate the recent updates, especially the addition of the Wheel of Fortune bonus and the promise of new bonuses weekly. It's fantastic that you find our casino promising and profitable. Your understanding and support as we work through occasional issues, like the bonus not being automatically credited, mean a lot to us. We apologize for any inconvenience this may have caused. Rest assured, we're actively working on addressing and improving this issue to ensure a smoother experience for our players. We truly appreciate your feedback and your loyalty to our casino. If you have more thoughts to share or if there's anything else you'd like to see improved, please don't hesitate to reach out. We're here to make your daily experience with us enjoyable, and your input helps us strive for excellence. Thanks again for being a valued member of our casino community, and here's to many more positive experiences ahead! Best regards, RichardCasino

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I've been playing at this casino for a while now, about a few weeks. I was surprised by the fact that this is a fairly new site, but it ranks quite high in the list of the best casinos on AskGamblers. I personally verified that this casino is really very good and deserves the highest places. The rules are written very clearly. Withdrawals are very fast and do not take longer than the promised time. There are many bonuses, I get both free spins and cashback every day. This is definitely a good casino, maybe even one of the best.

Among the minuses, I noticed only that one day the games closed several times during the game. I don't know if this is related to problems on the site or my device, but it would be good if there were no such problems. Fortunately, it was only once. I did not notice any serious problems.

Dear Anthony7878, Thank you for taking the time to share your experience with us. We're incredibly pleased to hear that you've been enjoying your time at Richard Casino. Your positive feedback is a testament to our dedication to providing a top-notch gaming experience for our valued players. We're particularly delighted that you've found our rules to be clear and transparent, our withdrawals to be prompt and efficient, and our bonus offerings to be generous and rewarding. Your satisfaction with these aspects of our casino is truly gratifying. Regarding the occasional game closures you experienced, we sincerely apologize for any inconvenience this may have caused. We're committed to providing a seamless gaming experience, and we're actively investigating the root cause of these disruptions to ensure they don't occur again. Thank you again for your valuable feedback. We cherish your patronage and are continuously striving to enhance your Richard Casino experience. Best regards, RichardCasino

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Hello everybody. I played at this casino a while back, about two months ago, after which I took a break from gambling. But I decided to play again on this site and made my deposit today. I am very impressed with how much better this casino has become. It can be seen that the team works diligently and improves services every day. I especially liked the new loyalty program that has now been created instead of the old VIP program. I get bonus free spins for almost every deposit I make. This is very cool and I love this site. Recommended.

It's hard to find any serious problems on this site. Except that sometimes you have to wait a long time for a response from VIP managers in messengers, I hope this will be fixed quickly.

Dear ScarlettSuper, Thank you for your feedback. We're always working to improve our product and services, and it's great to hear that you're finding Richard Casino to be a positive experience. We're glad you're impressed with the new loyalty program. We've worked hard to create a program that rewards our players for their loyalty. We're also glad you're enjoying the bonus free spins. We offer a variety of bonuses and promotions to keep our players entertained. We understand that the wait time for VIP manager responses can be a frustration. We're working to improve our customer service and we'll be sure to address this issue. We appreciate your continued patronage. We'll continue to work hard to make Richard Casino the best it can be. Sincerely, RichardCasino

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