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Richard Casino

Our Rating CasinoRank
8.2/10
CasinoRank
Player Rating 92 reviews
9/10
92 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints
What we like
  • Fast withdrawals
  • Good selection of payment methods
  • Uses Provably Fair technology
What we don’t like
  • Daily withdrawal limits apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Richard Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.richardcasino.com/
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Arabic
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile
VIP / Loyalty Program
VIP Program, Loyalty Program
Mobile Apps
IOS, Android

General Information about Richard Casino

Richard Casino is an online casino site owned and operated by Hollycorn N.V, and they are fully licensed and regulated by the Government of Curacao. 

You can log in or register directly through any device, including the latest smartphones and tablets. One account will work seamlessly with any device, and you’ll have access to thousands of games on the web and mobile. The casino supports crypto-friendly games and uses the Provably Fair technology. 

Before you get started at Rochard Casino, don’t forget to check the welcome bonuses we have listed on this page and keep up to date with their latest promotions and offers. The rest of the information you need is in our online casino review below. 

StallCation

Complaints

Read the complaints other players have left for Richard Casino. Learn more about complaints.

Show all complaints
Richard Casino - 12000 CAD being withheld
Thank you for investigating this ordeal I have endured courtesy of incompetence from Richard Casino. This is a particularly scathing report about the operations of this online casino. Note that I have attached only a few screenshots pertaining to this case There is much, much more concerning the absolutely appalling service I have received from Richard Casino's supposed Support.

It all started roughly 120 hours ago when I secured an amazing $11k hit through your casino. It would make complete sense to withdraw the $12000 that was accumulated, right? At that point, I began to assemble all the required documentation to secure this cash out. Driver's license, credit card faces with key information removed, and a bank statement from a favored financial institution. Little did I know that this would be the start of a cycle filled with a process worthy of a Retarded classification.

Being I reside on the family farm here in central Alberta, our standard means of receiving post is via a municipal post office. All mail comes to this box address, and not directly to the farm. Also, since I'm on this farm, there are no utilities bills to my name, and my mobile device doesn't require the civic address. Neither does our pay stubs or tax returns. The only documentation I possess bearing the civic address is a void cheque which was also provided.

According to the Support, the combination of the bank statement and void cheque was insufficient. Even though I also provided a video that showed me leave the house I live in, and show the government-approved civic address sign shown on the void cheque at the end of the farm's lane way. I dealt with about six different "Support" members, each more useless as the one previous. This batch of clowns tried to utilize their flowery political dialect, using words like "frustration" linked my feelings, and "fairness" when attempting to hide behind their Terms & Conditions. When really the emotion was more like rage, and this "fairness" (which by definition means giving somebody what they need) just seems like a convenient excuse to be fraudulent.

Moreover, just this morning (25 September), I got my bank to customize my bank statement with BOTH the mailing and civic address. Once again, the document was rejected by the casino because it still had the box address. When I confronted the Support monkeys they quickly scurried away saying the conversations were "cyclical" in nature.

This is why I am resorting to this now. Not only does resolution have to happen, but other gamers must be forewarned before sinking their first or future deposits into this casino. I want Hollycorn to overhaul the Support within this and other sketchy operations they may possess.
staus Unresolved
$12000

Complaint Statistics

Resolved 1
Avg. Amount $ 4,377
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

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Top reviews from our players

It’s fast withdrawal and they also have great no deposit bonuses, they also have good games to play. Never had a problem with the withdrawal and wagering of bonuses all around good site.

Dear Janinelee07, Thank you so much for your positive feedback! We're thrilled to hear that you've had a great experience with fast withdrawals, no deposit bonuses, and our game selection. It's wonderful to know that everything is running smoothly for you, from bonus wagering to withdrawals. We appreciate your support and look forward to continuing to provide you with an excellent gaming experience! Kind Regards, Richard Casino Team

user avatar

I like the choice of games and the set up of the site is convenient for all kind of users whether its age/race the colors of the games are pretty inviting as well.

Having to contact support most times because of not receiving my bonuses, and getting hustled into depositing again.

Dear Sybilk, Thank you for your feedback. It holds significant value for us. We are thrilled that you like our site interface and found it easy to use. Moreover, it is great that you enjoyed the variety of our games. We kindly ask you to contact our support team in case you have some issues with bonus activation before placing any bets. We are always available to assist you in any way we can. If you have any questions, please do not hesitate to reach out to our team at any time. Kind Regards, Richard Casino Team

user avatar

Very easy to navigate, a nice layout good games and support is quick to respond and fix your requests. Depositing is a breeze fast on payouts as well!!

Dear Ran2deep, We are sincerely delighted to hear such positive reviews about our work! All the aspects that you have described in your review are our top priority, because easy site navigation, friendly support, good games and fast deposits and withdrawals are exactly what our customers require. Thank you very much for being with us! We will become even better for you! We work around the clock and are always waiting for you! Best regards, RichardCasino

user avatar

I like the variety of game's they have. The games have good free spins and bonuses. Most games are fun and have exciting music. I love that they come out with new games to mix things up a bit.

I don't like how little you can withdrawal. Most casinos should be fast withdrawal and high payouts. You should make challenges so everyone would want to come back.

Dear Jolynnstdenis14, Thank you for your feedback about our work. We always focus on our customers' reviews in order to improve ourselves. Great bonuses and new games are the things that we pay special attention to in order to ensure that each of our customers can find something they like. We would also like to add that we are always trying to improve our service. Our goal is to make the withdrawal process as convenient as possible for our clients. We have increased the number of withdrawal methods, and we are working hard to ensure that the withdrawal speed is the highest, so we accept this challenge. Thank you for your time. We work around the clock and are always waiting for you. Best regards, RichardCasino

user avatar

I love this casino, Im fairly new but i love the layout and choice of color (Emerald green) AMAZING CASINO!!!!
Definitely will be playing in this casino more often.. Also, I voted this casino as the best casino too!
Here's to Richard Casino. THANK YOU!

Im yet to fault this casino, But will update if there should be any problems.. Doubt it!

Haven't come across anything as of yet to fault this casino, IF that should change i will update this review! Im all for honesty and if my review helps another person, I'm so for that!

Dear Honey123123, We sincerely thank you for your honest feedback about our casino! It is worth noting that we are always striving to improve. For example, we try to provide our services so that everyone, both experienced users and newcomers, feels comfortable. Also, we would like to express our sincere gratitude for your feedback on our work! Thank you for being with us! We are always available and waiting for you! Best regards, RichardCasino

user avatar

lots of games, and good service. I love gambling there and I will continue to do so for the foreseeable future. i can't wait to get back to it tbh. today sometime

Dear luke777007, Thank you for your positive feedback! We strive to be the best and never stop there to provide our customers with the greatest service! We are always waiting for you. We work around the clock and are always happy to hear from you! Best regards, RichardCasino

user avatar

Friendly customer service. Great games and good bonuses are the things you look for in a casino. It's making me put. This is 150 words. So there you go LOL.

No daily rewards. Those sorts of things have, it is nice to just get a login reward every time you log in.

Dear TheKuzz, Thank you for sharing your experiences! We are very pleased that you have appreciated our friendly support team as well as our bonuses. We have many activities, such as the loyalty programme, however, we will take into account your desire to receive daily rewards as well. Thank you for being with us! We are available 24/7 and look forward to hearing from you to help with any of your questions. Best regards, RichardCasino

user avatar

Simple and good casino, I like lots of games for all tastes. lots of offers and bonuses with good customer service and quick response. I highly recommend

Dear Besmellah79, Thank you for your positive feedback about our casino! Simple website navigation combined with professional support services are the aspects to which we pay special attention. We are very pleased to receive positive feedback from our valued customers. Many thanks for your time to share your feedback. We are working around the clock to get better, and we guarantee the quality of our services! Best regards, RichardCasino

user avatar

Good games to choose from, helpful staff who go above and beyond to help, great bonuses including no deposit bonus and deposit bonus, range of payment options f

Dear Zheepip, Sincerely, thank you for your feedback! We are very pleased that you like our work. Our services always focus on providing our clients with a positive experience. Thank you so much for being with us! If you have any questions or just want to talk, please contact us, and our support agents will help you with any of your questions. Best regards, RichardCasino

user avatar

Be away from this casino and do not try to go further more and be loyal to them. Because the more you play and start to win and get loyal to them the more they neglect you and try to find any reason or excuse to prevent you from withdrawal of your money. even I reach the level 137 out of 176 levels as loyal member and VIP member they seemed to decide to get rid of me by indirect way. They have refused to verify my recent bank card finding any excuse. They even do not review my new uploaded documents to verify the card. Documents are stuck there with pending status and under review for long time now and when I request withdrawal they reject it immediately while their majesty refuse to review my verification documents. their majesty even believe that they are above any kind of criticization and sitting in their tower and do not care neither about whatever I have complained nor about how many times i have complained. All I have asked them about is to review my verification documents. you can imagine. This sounds out as if they have used me up and robbed my money and now it is time to get rid of me. You can imagine this is the way they treat a VIP member with. Now after I have complained against them I expect that they will reject my documents even I have uploaded pdf file about Card confirmation received from Revolut company which issued my virtual card. This document confirms my name the card number, expiry date and adress. so there is no excuse to reject the verification of the card.

Dear leobraveheart1, First of all, we would like to say sorry that we have received your feedback only now. Our customers' feedback is very important to us, as it helps us to improve. Secondly, we always treat all our clients with great respect and try to meet them halfway in resolving any issues. Our team always tries to choose the option that suits the needs of our users. Thirdly, we always process withdrawals to all our clients as soon as possible, however, in accordance with the rules, sometimes it is necessary to upload certain documents in order for us to process your request. It should be noted that this is only due to the rules. It is not related to any unwillingness to pay out funds to valued customers. Fourthly, regarding your documents, in order for us to accept them, they should meet certain requirements. You can always contact us via chat or email to get detailed instructions (with examples) on what documents you should provide and in which format. Also, some documents cannot be accepted until other required documents are uploaded, so they remain in the "reviewed" status while waiting for the missing documents. In conclusion, we would like to add that we are an honest organization that operates within the rules and license. We value our reputation and always provide our services at the highest level. We sincerely apologise for any difficulties or misunderstandings! We are available 24/7 and look forward to hearing from you to help with any of your questions. Best regards, RichardCasino

user avatar

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