Page 2 – Player Reviews for Red Queen Casino
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It's unfortunate that you had a bad experience antmusic. I was lucky enough to win a decent amount of money from one of the deposit match bonuses. I've always found Live Chat available at 09:00 as soon as they open and they always answer quickly and do their very best to help. On the rare occasion it's been unavailable, I've just waited a short while and then they've been back. You can also contact the casino by phone and email.
Nothing; still love playing at Red Queen - actually; awesome free spin promotions lately so another plus!
A few decent games nothing more. Cant comment on live support because it was closed...at 9.15pm.
Where do I start: gave me a deposit which I didn't want one...why do they do that. I hate bonuses with their ridiculous wagering requirements. They know the odds are in their favor. I deposited £50 and they gave me £75 which I didnt want, so id have to wager £1500 before I could withdraw. Hence I hate bonuses. Tried live support, it was closed...at 9.15pm. Said opening times 5-9, but does not specify am or pm so can only presume am. Sent email asking bonus to be removed...nothing. So wasted my £50 plus bonus on slots because I tried live casino but kept saying my balance was £0. Even on the slots, at £4 a spin I got in a feature...and won £11. Do I recommend this site, absolutely not and trust me, I've been a member of all the top popular online casinos.
Been playing at Red Queen Casino for close to 2 years now; it just keeps getting better and better. Still regularly adding new games, still awesome promotions/bonuses (I've noticed even more regularly now) and the slot games all run super smoothly. Player experience is greatly enhanced; just so enjoyable to play and as always, very fast withdrawals. There's nothing I can think of that they could do better, definite 10/10! :)
Nothing! I honestly can't think of any negatives :)
Not my first time in an online casino, but have not settled here as my go to. Variety of games and quality of service separate ie for me.
The online chat function is unreal, got to speak to a bloke who completely understood what I was after and sorted it straight away.
Variety and quality of spinners and I like he format of the table games. Don't know what else you'd want from an online casino.
I have spent a lot of time using online casinos and RedQueen is by far the best.
There is a great variety of games, both slots and table games, all of which are user friendly, fun and reliable.
The customer service is superb. I have spoken with staff from RedQueen, who have always been fast and efficient in dealing with any issues that I have.
Bonuses are frequent and I am treated like a VIP every time I visit.
Deposits and withdrawals are fast and secure, the banking aspect of RedQueen is first class.
This is a fluid, well built website, capable of catering for small and big fish. A joy to use, I would recommend it to anyone.
From all of us here at Red Queen Casino we would like to thank you for taking the time to give feedback on the site and for the great review. We are glad you have enjoyed your experience with us and we will continue to keep all our services to a high a standard and treat our players with this high standard also.
Everything about this casino is perfect almost, customer service are lovely. There are a huge amount of slots and they can handle the big spenders. I play £1.50 -£2.00 slots and got generous returns, I have made many deposits and overall I would say this is my favourite casino online. No long ID process. I made my 1st withdrawal on Visa card Friday and was on my card by Monday. Most withdrawals were 48hours or two working days.
Withdrawals maybe could be little faster but it's a small criticism.
Good selection of slots from various brands, however there was no netent slots which I like.
Slots seem to pay well there is also a free £10 when you join on top of welcome bonus.
Withdrawing was a smooth process in my bank within 2 days. I would recomend this casino.
Very suprised this casino only has a 7.2 rating I've seen poor casinos on here with a better rating
Thank you for taking the time to review our site on behalf of us here at Red Queen Casino. We are very glad to see you enjoyed playing on our site and that the process for you was as smooth as can be. We hope to further our range of slots in the future and can incorporate more brands into our site. Again, thank you for your feedback.
Red Queen Casino is an online casino with modern design. Withdrawal is fast and easy.
It provides Table games as Baccarat, Blackjack, European Roulette, Double Zero Roulette, Roulette Master, SideBet Blackjack.
It also provides Virtual sport like racing, cycling, horses and etc.
There are many funny slots over here – I have played Foxin Wins Games and won.
Live dealer is represented over here - Live Baccarat, Live Blackjack, Live Roulette
There is Arcade -Darts 180.
Some kind of lotto is represented here
Bingo Loto is not here. Also there is no dice. Keno is not here
We would just like to thank you on behalf of our team for your review. We pride ourselves on providing a wide range of games to vary to every player’s taste as much as we can. Since your review we have added Keno games and hope to continuously expand our variety of games in the future.
They have all virtual soccer game
Lovely website design
All games are workin on smartphones
After I won 100 euros they blocked my account and then they closed it the reason was they dont accept customer from Ireland!!!! Then why u let us to open account from Ireland and put Irish addressees in ur system which u allowed.
They did not even send me an email to explain why they have closed my account I got mad they don't even send email what a rubbish ( I got the info via their live chat).
I had two withdraw they r saying they have processed them but after 3 days did not get it.
Great casino and lots of enjoyable games, turned £30 deposit into £800 with the first deposit bonus and was paid to my debit card within 48hours.
No games froze and lots to choose from, also asked for no verification like most casinos asking for passports and utility bills, also no reversing withdrawals which is good as we all know this is just an easy way of the casinos getting your winnings back, great site and thanks Mrs p cheetham.
Nothing to dislike about the casino, I would reccomend to anybody of the most trustworthy site I've ever played
ROCHDALE50 - First of all, from everyone in the Red Queen Kingdom we wish you a very Happy New Year! Congratulations on your immediate success & big win! We hope you continue to enjoy your involvement with the site long into 2017 & beyond! If you ever require anything please do not hesitate to get in contact :) Warmest Regards, RQ
Great slots and many to choose from. Fun all around experience. I would recommend to friends. - Elaine.
My connection was fine. However any game I choose to play would crash. Which was far to often. hopefully you will look into the issues and address them.
Merry Christmas TEAHUGGER! It's extremely pleasing to know that you would advocate us to friends, your praise is warmly received by everyone at the casino. Red Queen offers slots with some of the most open-handed RTP's in the online sphere! In regards to your connection, occasionally at times of high activity on the site at peak times during the day, the casino can sometimes experience some drop out. We always advise players to re-load the game & it should clear any error. We do our best to constantly monitor this & expand the casinos power behind the scenes to prevent this from happening. Over the festive period, The Red Queen is notoriously generous with goodwill bonuses & REAL spins (wager free) giveaways - so don't be a stranger, feel free to say Hi to a member of the team on Live Chat & receive a random Christmas Stocking prize! RQ - X
Very good deposit and free bonuses, very generous, lots of slot to choose.
Hi BILL1978 - It's great to hear you made full use of our Welcome Package that we offer all new players to the site! Our generosity is something we often like to refer back to, any free bonus is a sign of the pool of goodwill that we have on offer to our loyal players within the Red Queen Kingdom! The Slots offering has seen an increase of 290% since last year, which we will be looking to continue to grow well into 2017! Have a great week :) RQ - X
Great selection of slots (they have all ELK slots that I like). I like the navigation simplicity too. Bonus is manageable, but takes time.
Games crashing time to time and have to restart. Wish they had NetEnt live roulette, not the one they currently running.
DONNY_KERRABATSOS - Hello, thank you for your constructive feedback, I have passed on a note about the game lag you encountered to the technical team. If you enjoy ELK content, the good news then is that we have just launched another ELK slot release on the site yesterday, "Taco Brothers Saving Christmas" ideal for the Christmas festivities! If you were a fan of the original I would definitely check out this latest twist on the slot favourite perfect for this time of year :) In regards to bonuses at Red Queen, we are always happy to direct our regular active players to come on over to pay our Live Chat team a visit, who are always happy to discuss goodwill discretionary bonus allowances for those active! Our Live Roulette choice is based on the premise of trying to offer our players something not as easily found elsewhere at other casinos, in order to help grow our online USP! Have a great week, hopefully we will cross paths later on during your stay in our Kingdom! RQ - X
Great site loads of really interesting slots, seem to get a good run for my money on both deposits I made, I did take the bonus as was not to high wagering.
Deposited 10 got up to 240 and made a withdrawal of 200. Spoke to live help today and they said my withdrawal has been sent did not have to send id, so really happy with this site will deposit and play here again.
Only negative was a couple of slots I was playing closed down had to reopen.
Good Morning SLOTTIME111 - Thanks for the feedback, which is vital for us here at Red Queen Casino, as feedback drives continuous improvement, so this is really good you have taken the time to review the site :) Look out for more interesting slots being released every single week well into 2017. We are glad your initial experience of the site has been a positive one & we look forward to the challenge of sustaining that first impression! Congratulations on your win, have a great week! RQ - X
Red Queen Casino is truly and simply the best online casino I have ever played. Customer support instant, active casino manager making you feel welcome and valued. Choice of games excellent, live casino excellent buffering and fun virtual sports especially the tennis. Looking forward to being a Red Queen Casino regular.
There is absolutely nothing negative that I can say about this casino.
Good Morning CHILLTAM, It's terrific to see a player make use of our full compliment of games within the offering that we deliver online! Many thanks for your positive feedback & if you ever do discover a negative about the site, please feel free to let us know right away, as we will be only too readily available to discuss anything with you. Hope you continue to enjoy your stay at our Kingdom, Speak soon - RQ - X
Casino is really simple to use, good variety of games, live chat are really helpful, not waiting long, brilliant bonus's
They is nothing about the casino I dislike 👍👍👍👍👍👍
Morning ASHLIEP - The casino hopes that we will be able to keep you satisfied throughout your journey with us in our royal kingdom! By the end of the year we shall have 250 slot titles for you to enjoy! So keep a look out & we will notify players of any exciting developments. If there is anything the casino can do for you, please do not hesitate to contact the Live Chat team who are always on the look out for a friendly chat :) Enjoy your weekend! RQ - X
I signed up here after I saw they had Thunder kick games, and I've always wanted to try them. The website has a very nice layout, easy to navigate and move about.
I decided to make a small deposit right away from my Skrill account. Got a 150 ℅ bonus instantly, and started to play. I did initially make it to over £200, but by the time wagering was near, I was wiped out :) was a shame but such is gambling.
I will certainly play here again in the future.
Slight downside was not being able to claim the £10 no deposit bonus I skipped - but the live support credited it when I asked with no problem, which was very much appreciated.
No other downside so far, seems a very decent casino.
Good Morning Deadaim, We are pleased to see that thus far you have enjoyed your stay in our Royal Kingdom! During the Winter months, we have new slots going Live every Wednesday until 2017 - so there will be lots of exciting new content to explore :) It's always great to hear a true casino fans opinion! Enjoy the rest of your week. RQ - x
Excellent range of games to play. Superb and frequent loyalty bonus's.
Customer service is second to none.
New games regularly added.
Morning DS1802 - More games going live today! Be sure to check them out :) Don't forget new content every Wednesday on Red Queen Casino until the New Year! The Red Queen thanks you for your vote of confidence! x
Ilove Red Queen! Best online casino out there. Withdraw - no problem
Fantastic customer service, really great guys, fabulous bonus's!
I won't play anywhere else now
CASINOGIRL - The Red Queen thanks you for your support! We will do our very best to continue to grow your impression of us going into the future! Your loyalty to our brand is greatly received, we will do everything in our power to continue to service your loyalty with the respect it deserves! Speak soon, RQ - X
Having read all comments above, Red Queen Casino has been absolutely fabulous for me. Great slots, super play time and brilliant bonuses! My favorite online slot site by far.
Absolutely love playing there :)
Still can't fault them :) They highly regard player loyalty and withdrawals are mega fast.
Massive thumbs up!!
Morning DOBBUL, Wow, thanks for your generous comments - it is so nice to hear so many positives being said about our site! It has been an organic journey to where we currently sit now, we hope you enjoy the advancements we have planned for the coming months. Hope you enjoyed the Day Of The Dead promotion yesterday! RQ - X
Nothing really really nothing. Everything is bad here. All the time connection slow and every 10 minutes game is frozen and I must log in again.
I can write a book over this terrible casino. Like I told terrible connection and this is not my fault because my internet has the highest speed.
This casino is the only casino were I play that in his bonus terms an conditionsa game like esquilito explosivo counts for 50% of the wagering. Not in one casino this stupid roule only by this terrible casino. When I look I am sure that I wager much more than what I see. Even when it counts 50% its not correct.
Chat is not available in the evening. wagering to get 150% up to 150 euro is one of the highest I have ever seen. Be aware to play here
Hello NICOLE1983, We are very sorry to see that you have not had a pleasurable experience at our casino in the past. Feedback drives continuous improvement & we feel that the issues you faced maybe in the past are no longer present. However - in recent months we have seen some huge developments on the site. This has included a whole bunch of new, fresh, exciting game providers - as well as huge development behind the scenes to the casinos connectivity. If you would like to come back, trial the site that we are today, but not in the past - The Red Queen would be more than happy to give you a goodwill bonus to sample what changes have taken place during your absence. Enjoy your day, RQ - X
I can honestly say without a doubt that Red Queen Casino has become my favourite place to play online slots.
I signed up around a year ago, after becoming fed up with most of the big brands. I received the £10 NDB bonus and have since become a regular depositor. Not long after joining I had a big win of £1000 on one of their slots. I've also had other big wins (£700, £200+) and have stuck with them ever since.
They have multi software games which I love, extremely fast withdrawals and they're also very good at rewarding player loyalty. Their Customer Service is also exemplary.
In my opinion as a UK player especially, Red Queen Casino is simply becoming one of the best and I can't fault them at all, so it's a massive thumbs up from me :)
Nothing; I'm completely satisfied with all aspects of the casino and I'm more than happy to play there. Lots of fun :)
Red Queen Casino for me is a good experience in variety of games and credibility. His team is always ready to solve any problem so friendly.
Si is true that should have a somewhat higher percentage of profits.
It was the £10 free sign up bonus that tempted me to sign up. A good selection of slots and outstanding customer service (Rodrigo) they make you feel really valued and are happy to help you out if your having any issues. Lots of very generous bonus available!!! Very fast withdrawal time 2-3 days. My personal favorite casino on the net, and I'v played at allot! I play here often.
In my opinion there Could be a wider choice of games. Not that there's not enough to go at but there's always room for improvement. :)
I will update the rating and my opinion for now based on my playing experience. Although I can not continue playing with the winnings I made from the no deposit bonus on my previous first account I created, I do appreciate the second chance you gave me.
We have dealt with this issue - please see this recent comment & the previous relating one below. Player ASKG came to an understanding with our support staff that this was an issue based around the original sign up. Red Queen has more than happily allowed ASKG a second opportunity with a fresh account to the player. All player inquiries are responded to & we will always strive to come to a swift, fair & honest conclusion for both the player & casino. Good luck ASKG with your new account & look forward to our positive dealings in the future! RQ
I created a new account and got 10 free bonus. I won up to 80 euro and wagered a part of the requirements. Then guess what, when I logged out I could not log in anymore and I also could not get a reset link with the recovery option. I contacted live support and even they could not send me the link. MOREOVER, they blamed ME for entering to many times false log in details that it was MY fault for failing they're system. He offered me to create a new account LOL.
So if someone is winning with the no deposit free money, they just close your account and you may create a new one. I have never experienced a casino that could not manually change my address or send a reset link and also blaming the players for the behavior of they're logging system and account recovery system. Scandalous and fraudulent and STAY AWAY.
Hi There Laris, Firstly, Red Queen would like to offer our full understanding surrounding your frustrations, however, state that we did everything in our power to get your account fully functional again. It is currently open in fact & there is no blockage or restrictions on the account our end. Your winnings are still in your balance & have not been taken away from your player balance. You was also advised for 46 minutes in total, provided with various ways in which we could try to help you with this matter & solve this for you. Our customer service agent explained that your account was still open, you was also sent a PW reset link & then finally the account was manually flushed again ensuring there was no closure or restrictions on it - a ticket was then raised with the technical support. Red Queen has in no way acted fraudulent & there are multiple new accounts who win & withdraw from our no deposit bonus each and every single day. No Red Queen Casino employee is permitted to alter any player details as per our UK compliance, therefore we cannot change any players password manually as our systems do not allow this - please note also we have never locked your account. You can still access your account if you can remember your password & correct Username. The Red Queen team feels we have tried to help you as best we can, as we would with any player & wants to remind you that you are still more than welcome to contact Live Support today at any point where we can continue to strive to assist you in accessing your players account. Many Thanks, RQ.
Red Queen Casino is one of the casinos where i played with a no deposit bonus. When i was searching the net i came across this casino offering all new players 10 euros free chip. While i was searching to find something about this casino, they haven't any negative complaints and when i saw they have UK gambling licence i kind of liked this casino.
Must admit from all their software i like Cryptologic games, since when i played in that time they didn't had any of this games such as Thunderkick games. The looks of their site is simple, but i must say as for me, i like simple things, nothing to fancy, very easy to navigate, as for their customer support very nice and professional, just because i had occasion to contact them, just to ask if i am eligible for their promo of the 10 euros free.
From all those games i choose to play Medusa game, just because from this software this could be my favorite slot. As i can see they have some improvements of their games palette, just because they have added few casino games software, which they are more attractive for all us players.
With Those 10 euros i played as i mentioned above Medusa game, so had a fun for a while but as for the wagering the bonus I was really far away and that would be of their wagering requirements of X 75, which is pretty high, but considering its a free chip and has nice maximum cash out of 200 euros, my opinion, its worth of trying their no deposit offer.
I triggered the bonus round and the free spins feature, but the maximum i got was 19 euros, so i continue to play the same game, so after a while i lost my free bonus. So far I have never deposited here, but seeing they have added few more software and i kind of like their welcome deposit offer of 150% match with a X 25 wagering i might try my luck there. Decent casino, with good licence i think they could be trusted!
Personally I managed to wager bonus successfully, great site, and great games with really stunning and amazing payouts, I must admit payouts here are bigger than at most popular sites, especially on games like Geisha and all with these family. Support is very friendly and helpful with all question within just a minutes, payouts and deposits are secured and processed fast with a good manner, I can only recommend this site to anyone who loves playing, my number 1 since long time !
Really enjoy playing at this casino, great customer service lots of fun slots and best of all when I have won in my bank account next day no messing around sticking with this casino. Loads of good slot games really like this site and sticking with it.
Some of the games froze on me but not sure if it was my internet lol.
Compare Red Queen Casino to Other Casinos
Firstly, there is a great variety of games that will please all gamers. The customer service received (from Chantel and Christopher) are first class. I have not come across another casino yet with staff as friendly as at Red Queen casino. The withdrawal times say 3-5 days but the maximum time it has taken for my withdrawals was just 2 working days! No lengthy verification process either and generally speaking a very good RTP payout. An honest casino that is there to entertain and even thought their chat hours are only 9-5 Monday to Friday it is all about the quality of service you get and here it is 100%. Yes, other casinos are there until 11pm but I have spoken to some who have not got a clue what is going on. These guys here are switched on! Well done to Red Queen!!!!!
I would write something in here if there was something that I dislike but there is not anything!! Ok, a couple of times, games have crashed, but doesn't everyones computer or phone crash or freeze from time to time? If it does, then get on with it and get over it, it's life. Just enjoy yourself!! People who moan about little things like that need to live in the real world and be realistic!