QueenSpin Casino

Item: QueenSpin Casino
Rating: 1
Author: Irena D.

QueenSpin Casino

The casino is closed.

Player Rating 11 reviews

6.5/10

11 reviews

Complaint Response 6 complaints

2 days avg. 6 complaints

What we like

Extensive selection of online slots, table games, and other favorites
Available in both conventional currencies and bitcoin for most players
Live chat support available 24/7
Protected with SSL encryption
Provably Fair feature

What we don’t like

No phone support available

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Irena D.

QueenSpin Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.queenspin.com/

Established

2016

Licences

Curacao Gaming Control Board

Company

Direx N.V. Casinos

Affiliate Program

Queen Spin Affiliates

Languages

English

Casino Type

Instant Play, Crypto Casino

Deposit Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Visa, iDEAL, Trustly, Skrill, Bitcoin, Cubits, Perfect Money

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Visa, Skrill, Bitcoin, Trustly, Perfect Money, Cubits

Withdrawal Fees

Currencies

Euros, British pounds sterling, US dollars, Bitcoin

Pending Time

24 hours

Withdrawal Times

E-Wallets 0-8 hours
Bank Transfers 2-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Betsoft, BGaming, Ezugi, Endorphina, Quickfire

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

FAQ Section

Suggest an edit

QueenSpin Casino are a bitcoin casino that also support the most widespread conventional currencies. It features a modern look, allowing players to easily access their favourite casino games. They offer over a thousand leading online slots and other casino games from NetEnt, Quickfire, Betsoft, SoftSwiss, Endorphina, and Ezugi. QueenSpin Casino are licensed by the Curacao eGaming.

Restricted Countries and Territories

Players residing in certain jurisdictions such as but not limited to the United States and Spain are not allowed to play for real money nor bitcoins.

Security and Fairness

Players can rest assured that QueenSpin Casino use 128-bit SSL encryption on all of the pages of its website. This technology prevents anyone from being able to read or decipher any information sent to the casino, from passwords and personal information to banking details and other confidential data.

QueenSpin Casino’s games can be audited instantly by players through the Provably Fair feature, which ensures fair play at all times.

Support

Getting assistance is easy at QueenSpin Casino as they offer a live chat feature round the clock. Players can just need to click on the “Ask QueenSpin” tab to connect with a live chat agent. Alternatevily, players can fill out an online contact form and get an email reply to their inquiry on the following day. There is also an extensive FAQ section players can browse through for answers at any time.

Virtual Games

Players at QueenSpin Casino will find an extensive range of online slots, table games, and video pokers available directly through the website. Players can easily sort through the different game categories and choose games from specific software platforms.

The largest part of QueenSpin Casino games directory is reserved for online slots. Players will find a multitude of top video slots, including big progressives such as Mega Moolah slot. Hundreds of other popular titles are also available, from branded slots like Guns N’ Roses slot, Aliens slot, and Dracula slot, to long-standing favourites like Starburst slot, Geisha Wonders slot, and Immortal Romance slot.

There is also a great selection of table games at QueenSpin Casino. Players have access to several Roulette, Blackjack and Baccarat variants from multiple providers, as well as games such as Pontoon, Hi-Lo Switch, and Craps.

Video poker players at QueenSpin Casino can enjoy popular variants such as Jacks or Better, Deuces and Joker, Deuces Wild, Double Double Bonus, Joker Poker, Aces and Faces, and the exceptionally generous All Aces Poker.

Live Casino

To lovers of real time gambling, QueenSpins offer a chance to play against live dealers. Their live casino room provides seats at Blackjack, Roulette and Baccarat tables, and top-notch entertainment.

Complaints

Read the complaints other players have left for QueenSpin Casino. Learn more about complaints.

Show all complaints

Submit complaint

Delayed payment of small withdrawal

I won 50 euros in the casino . Iam awaiting my cashout of 50 euros . It is still pending . Live chat doest reply and.i emailed them and still dont have.a reply. I have also left them messeges but no one would answer me . Can someone help me please " [email protected] . Thank you. All I want is my winnings

Unresolved

€50

Delayed payment, no reply from support

Hi, 9th January I've made 20 euro deposit at Queenspin Casino and managed to win 500euro from that so I decided to cashout. I have requested a withdrawal and uploaded by documents same day. Now it's been over two weeks and my account is still not verified. I've tried to contact live chat everyday- they did response me once 10th January and told me to upload photo of myself holding ID card so I did. No contact since. I also tried to send emails but no response once again.

Resolved

€500

Delayed cashout and no response

Dear Askgamblers! I made my first deposit of 20 usd on January 22, 2017 21:23. I did not received a bonus which was a bit suprise for me. So instead of waiting for crediting bonus I used to play with my own money. I managed to reach small ammount which was 50usd, then decided to make a withdrawal( January 22, 2017 22:25) so today is gonna be 48h. I tried to contact support many times ( like 20 attempts to reach live chat and I sent about 5 emails to support also sent a message on Facebook ) there was not any replay at all. I don't know If I should be worry about this case. Please help me!

Resolved

$50

Delay in Payment Process

I had made a request to withdraw my winnings of 1.7BTC but it was still pending for manual approval. it worried me further as i tried to make small amount request and are still subjected to manual approval. During my first attempt of withdrawal, I am able to contact the customer support they would process my request as soon as possible, however, subsequent attempts was made to contact support through chat and email but there are no response.

Resolved

BTC2

Delayed cashout & Lack of support

Dear Askgamblers, on 18th of september i was very lucky with there free spins sign up offer after wagering for hours i managed to cashout 0.04 btc (nearly 23 euro) i play a lot of times with bitcoins everywhere so i know how it works, u enter btc address and cashout amount, and u will then receive an email to confirm you're cashout address i never have received this email and re-tried this process many times, i contact queenspin per email 6 times - No respond Facebook Chat 1 time they respond they get back to me quickly, now the read the messages but never respond, and livechat is completely broke when they are online u can wait for hours but nobody respond, it's a very poor thing since they post amazing text about themselves such as (- Super Fast & Quick Cashouts- 0-8 hours) Which is completely not true, nobody offers help! please help me.

Resolved

24 hours passed and no reply from support at all

I was sp lucky to win 8000€ yesterday and cashed out 2x €4000 as i can max do a 4000withdrawal at the time. Uploaded all relevant documents and waited some time and decided to check with Live support if all was okay or they needed further details since i deposited with both Neteller and Skrill. i waited more than 20 in in the livechat NO reply. I tried several times yesterday and today to get in contact with the casino on both email and live chat and still i have had NO luck in getting any feedback. So now im worried as they prommise ewallet cashouts to be done from 0-8 hours and here after 30 hours NOTHING HAPPEND. No Support reply on multiple emails, no docs are verified and no payments are done... =/ Hope to have this issue solved asap and hope that askgamblers will managed to contact queenspin in order for them to reply back to be.

Resolved

€8,000

QueenSpin Casino Complaint Stats

Resolved 5 / 6

Avg. Amount $1,806

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

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Player Rating

6.5/10 ● 11 reviews

Top reviews from our players

spinnwin

9 years ago

8/10

Friendly support and live chat :)
Decent promotions :)
Easy upload of verification documents, quick processing and withdrawals.

Good site layout and fairly decent number of slots/games :)

Would like to see more decent slot networks added apart from netent.
A little slow sometimes to answer live chat.

Hi Spinnwin On behalf of Queenspin, Thank you very much for play, and stay with Queenspin We will work to make Queenspin better by the day, so that we could make a very good, fun and comfortable environment for everyone to play at Quenspin. and, we are very sorry if sometimes our support is slow in answering each of questions or need of support We will fix this things, make it better, and assign more customer support staff to handle everyone that need assistance or help at Queenspin Cheers!!