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Blacklisted

Qassino Casino is blacklisted, please try these instead:

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Qassino Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 12 reviews
7.3/10
12 reviews
Complaint Response 2 complaints
3 days avg. 2 complaints

AskGamblers Quick Overview

Editor’s View

Qassino Casino offers a good selection of slots, table games and live casino games, all under one roof. You can enjoy games from well-known providers with easy-to-access menus and filtering options. There’s a good mix of support options and bonuses, making it a must-try casino for many. 

What we like
  • Good selection of payment methods
  • 24/7 live chat
What we don’t like
  • Low withdrawal limits
  • Maximum win caps apply per 24 hours
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Qassino Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.qassino.com/
Established
2023
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, Spanish, Portuguese, Italian, Swedish, Norwegian, Finnish, Arabic
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile

General Information about Qassino Casino

Qassino Casino is an online casino home to a mix of software providers so that you can enjoy the latest game collections. You can sign up using AskGamblers, and the casino is available on most devices, including the latest smartphones and tablets. 

The casino supports multiple languages, and you can select your preferred choice at any time. We’ve fully reviewed the casino, and you’ll see our casino review below for more information. 

StallCation

Complaints

Read the complaints other players have left for Qassino Casino. Learn more about complaints.

Show all complaints
Qassino Casino - Does not pay out my winnings

Hello, I need help with withdrawing my balance of €3000.

I made a deposit at the casino using a credit card.

After some time, I was finally verified and was able to request my withdrawal.

However, since it was not possible to withdraw to my credit card, as the credit card I used to deposit can only be used to pay, I requested a withdrawal via crypto.

I was confirmed in the live chat that I could also withdraw via crypto.Unfortunately, this withdrawal was rejected on the grounds that the withdrawal method must be the same as the method I used to deposit.

I then tried to contact the casino several times to explain that I cannot make deposits to my credit card and therefore cannot use my credit card as a withdrawal method.

I even offered the casino to make a small deposit via crypto so that I could also use crypto as a withdrawal method.

Unfortunately, I was only ever told that my deposit and withdrawal methods had to match.

I then called my bank, where I also have a credit card, and clarified with them that they would activate my credit card as an exception so that it can receive deposits.

So I made another withdrawal request, this time using my credit card as the withdrawal method.

As the withdrawal was for a different credit card, I even emailed the casino all the verification documents for this credit card to speed up the withdrawal process.

Again, I was confirmed in the live chat that the credit card I want to withdraw with only needs to be in my name, and it doesn't matter whether it's the same credit card or a different one.

Unfortunately, the casino is still refusing to pay out my money. The casino won't pay out to my credit card either.

I am only told over and over again that the credit card I deposited with must also be the credit card I have to pay out to.

Unfortunately, the casino does not understand that this is absolutely impossible, as the credit card I used to deposit is only authorized for payment. I have already contacted the bank where I have the credit card I deposited with and they also told me that no deposits can be made to this credit card.

I would ask for your support, as I have already contacted the casino several times and tried to explain the situation.

They have also not responded to my offer that I can also make a crypto deposit so that crypto is available as a withdrawal option.

Please help me, I want to withdraw a total of €3000 in three transactions of €1000 each.

I have tried for a long time to find an agreement with the casino and have done my best to make the withdrawal possible from my side.

Unfortunately, the casino is still refusing and I am really at a loss and urgently need support.

staus Unresolved
€3000

Complaint Statistics

Avg. Amount $ 1,628
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

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Player rating
7.3/10 12 reviews

Top reviews from our players

I guess they are new since they don't have too many reviews? New Casinos are mostly great because they do their best to keep their customers lol I've been playing here for almost a week now. Their customer support is quite fast, so many different games and I asked for a withdraw 2 times and they did them both very swiftly. So far so good!

There is no sportsbook. Also, when you click a few games it says 'this game is not available' and the most important thing is I need wider deposit options.

Dear lampgenie, Thank you for your feedback! We're glad to hear you've had a positive experience overall. We're working on adding a sportsbook soon and expanding our deposit options. If you encounter any issues with game availability, please contact our support or live chat for assistance. Thank you for choosing us! Best regards, Qassino

user avatar

It's the first time I used them and overall, it was better than I expected. Fast customer support, easy and understandable interface, and fair games. Cash-in was also very quick too.

It'd be better if they could add more games. Let's see if they'll. I don't want to be stuck in one game only, I feel bored so fast. Also, I wanted to change the theme but maybe I couldn't find where is it?

Dear xhonobia, Thank you for your feedback! We're glad you found our platform better than expected, with fast support, an easy interface, and fair games. We actually have a wide range of games available. If you need help finding them or customizing themes, feel free to reach out to our live chat support. We're here to ensure you have a great experience. Thank you for choosing us! Best regards, Qassino

user avatar

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