AskGamblers Quick Overview
Editor’s View
Puzzlecasino is player-friendly, with plenty of useful menus you can use to help you navigate the site seamlessly. There is a good mix of games and bonuses, and we were able to get support when we needed it.
- Home to industry-known providers
- Live chat
- Winnings capped at €100,000
- Low withdrawal limits
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PuzzleCasino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Puzzlecasino
Puzzlecasino is an online casino home to the latest gaming providers. The casino supports a large selection of languages, which you can choose to match your preferences.
You can use AskGamblers to register from any device, including the latest smartphones and tablets.
If you’re from an eligible country, you may be able to skip the registration process and use the Pay’n Play feature. You can deposit and play instantly or register in the usual way.
Below is our online casino review so you can get the truth before you play.
- E-Wallets 0-24 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Puzzlecasino
The casino supports a range of payment methods, and the ones available in your country will be visible when you open the cashier. You will be required to verify your account, and the fastest way to do this is online, but you can also send your documents by email.
The casino aims to process withdrawal requests within 5 banking days, and you can make one withdrawal request per 24 hours.
You can withdraw up to €1,000 per day, €3,000 per week or €6,000 per 30 days. If you are a VIP member, exceptions may apply. The minimum withdrawal is currently €50.
The maximum winnings per casino bet placed are also capped at €100,000, which means if you win over this amount from a single stake, the rest becomes void, which is disappointing.
Games at Puzzlecasino
The casino is home to thousands of casino games, and there are plenty of gaming providers to choose from. If you like slots, you can try titles from the likes of Pragmatic Play, Play’n GO, NetEnt and other top names. You can list the gaming providers in the gaming lobby to select and view your favourites.
When you enter the games lobby, you can also sort games into alphabetical order and reverse order. If you want to find your favourite games, you can use the search engine. Games are also labelled by the provider from the main lobby. The casino adds new online slots, and if you’re from an eligible country, you can try the feature buy-in titles.
If you prefer table games, there are versions of blackjack and roulette. You can also join the live casino with a selection of live dealers and join other real players. Providers include the likes of Pragmatic Play Live and Evolution Gaming.
Puzzlecasino’s Commitment to Responsible Gambling
The casino is a responsible gambling operator, and you can self-exclude if you need to take a break. You can take voluntary self-exclusion when you email the casino, as requests via live chat will not be actioned.
Customer Support at Puzzlecasino
If you need help, you can contact the casino, and the fastest option is live chat, although this is not currently available 24/7. You will be able to launch the feature, but there will not always be an agent available to chat.
During times when help is not available immediately, you can leave a message, and the casino will reply as soon as they can. Alternatively, you can email the casino at any time.
There’s also a help section which you may find useful. The casino has covered topics including payments, casino bonuses and responsible gambling.
Complaints
Read the complaints other players have left for PuzzleCasino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear Bastiann, Thank you for sharing your positive experience with Puzzle Casino. We're delighted to hear that our services have met your expectations and provided you with an enjoyable gaming experience! At Puzzle Casino, ensuring seamless services and a satisfying gaming experience for all our players is our utmost priority. Should you require any assistance or have any inquiries, please feel free to contact our 24/7 Live Chat support or email us at [email protected]. Your satisfaction motivates us to continuously improve. Warm regards, Puzzle Casino
The casino has a very beautiful and user-friendly website design. I wasn't bothered by either the interface or the navigation on the main site. There are many different games in the casino and I see this as a big plus. The website has many languages. This is an example of how they provide services globally.
Dear Robert_Meyer, Thank you for sharing your positive experience with Puzzle Casino. We're delighted to hear that our services have met your expectations and provided you with an enjoyable gaming experience! At Puzzle Casino, ensuring seamless services and a satisfying gaming experience for all our players is our utmost priority. Should you require any assistance or have any inquiries, please feel free to contact our 24/7 Live Chat support or email us at [email protected]. Your satisfaction motivates us to continuously improve. Warm regards, Puzzle Casino
I was looking for a casino where I could play without worrying about my winnings. And I found Puzzle to be the perfect casino for me. The support team is outstanding, always available and responsive. I did not experience any problems or delays in withdrawing or depositing money.
Dear BearLove, Thank you for sharing your positive experience with Puzzle Casino. We're delighted to hear that our services have met your expectations and provided you with an enjoyable gaming experience! At Puzzle Casino, ensuring seamless services and a satisfying gaming experience for all our players is our utmost priority. Should you require any assistance or have any inquiries, please feel free to contact our 24/7 Live Chat support or email us at [email protected]. Your satisfaction motivates us to continuously improve. Warm regards, Puzzle Casino
I have not encountered any serious problems so far, I had a few minor problems with depositing money, but they resolved it immediately. I really like their themes and above all they are honest and reliable.
Dear Schmidtt, Thank you for sharing your positive experience with Puzzle Casino. We're delighted to hear that our services have met your expectations and provided you with an enjoyable gaming experience! At Puzzle Casino, ensuring seamless services and a satisfying gaming experience for all our players is our utmost priority. Should you require any assistance or have any inquiries, please feel free to contact our 24/7 Live Chat support or email us at [email protected]. Your satisfaction motivates us to continuously improve. Warm regards, Puzzle Casino
So, it's a new casino, I had doubts before joining as always. I made small deposit just to try it because I thought withdrawal will be problematic but, my it was approved in one hour so I can say it is quick enough. I had many issues withdrawing my money on new casinos, that's why it is important for me. Bonus with free spins, it is nice, the game choice for free spins wasn't my favorite one.
There is no sportbook, only casino is available, I noticed that withdrawal methods were few than others. You can deposit bitcoin but games are only in fiat.
Dear Lucasgonsalaesss, Thank you for sharing your positive experience with Puzzle Casino. We're delighted to hear that our services have met your expectations and provided you with an enjoyable gaming experience! We will try to improve our services and fix our shortcomings. At Puzzle Casino, ensuring seamless services and a satisfying gaming experience for all our players is our utmost priority. Should you require any assistance or have any inquiries, please feel free to contact our 24/7 Live Chat support or email us at [email protected]. Your satisfaction motivates us to continuously improve. Warm regards, Puzzle Casino
It's a new casino, it's hard to say anything, as I just tried to give it a try. Deposit is ok, live chat was helpful. Bonuses are good, I used free spins from the bonus, but it was only for one game. That's it for a new casino, withdrawal is important to trust, but I didn't have chance to try.
There should be more payment methods, some are missing. no tournaments. some games are not available. And I haven't received any loyalty points but overall is ok.
Dear camilamedina188, Thank you for sharing your positive experience with Puzzle Casino. We're delighted to hear that our services have met your expectations and provided you with an enjoyable gaming experience! We will try to improve our services and fix our shortcomings. At Puzzle Casino, ensuring seamless services and a satisfying gaming experience for all our players is our utmost priority. Should you require any assistance or have any inquiries, please feel free to contact our 24/7 Live Chat support or email us at [email protected]. Your satisfaction motivates us to continuously improve. Warm regards, Puzzle Casino
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I love the site's attractive and user-friendly interface, as well as the promotions it offers. Two of the best benefits for me are the daily reward bonuses and the Weekend cashback bonus. These bonuses allow me to maximize my gaming experience and increase my chances of winning every week.