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Punt Casino

Player Rating 9 reviews
5.4/10
9 reviews
Complaint Response 3 complaints
2 days avg. 3 complaints
What we like
  • Accepts crypto-currencies
  • Mobile friendly games
  • Safe & Secure
  • Live chat for registered users
What we don’t like
  • Limited game selection
  • There is no live chat for unregistered users
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Punt Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://punt.casino/
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Japanese
Casino Type
Crypto Casino, Instant Play, Mobile, Live Casino

Punt Casino is an online casino that makes playing in cryptocurrencies fun and easy. They offer a variety of fast, and reliable crypto methods for both deposits and withdrawals for a streamlined process. Players can enjoy some of their favourite games which include slots, progressive slots, video poker, table games, and more. 

The site offers these games from just one provider at the time of writing, Real Time Gaming. The site sports multiple languages and is available on most devices. They are also fully licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, the casino cannot accept everyone due to online gambling laws. This means that some players will be restricted from opening an account. We will list the full set of terms and conditions under more casino details. 

Mobile Gaming

Punt Casino is also available for gamers on the go. Players can take their favourite games with them wherever they are and all they have to do is log in through a mobile browser, no app needed. 

One set of account details can be used across web and mobile platforms so everything stays in one place. Features and quality of games remain the same across all platforms too.

Security and Fairness

When it comes to security players can feel 100% safe and secure as the casino uses the latest firewall and SSL encryption. This means personal and financial information will always be transmitted and stored securely. 

They also use a random number generator for the game results. Again, this means that will always be fair and cannot be tampered with. 

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Punt Casino. Learn more about complaints.

Show all complaints
Punt Casino - Staff giving multiple withdrawal time frames and exact payment dates going unpaid

After completing all verification requirements and successfully becoming verified, I submitted a withdrawal request on Sunday July 16, 2023 for the amount of $293 and some change. I believe they were funds in the account after successful playthrough from a bonus(live chat confirmed i had successfully completed the playthrough of the bonus) so the maximum withdrawal amount was $100. A live support chat agent told me the funds should be completed in 5 business days.

On July 21st i attempted emailing [email protected] and after never receiving a response i connected live chat support to ask where the withdrawal was. His response: “Edward Perluti: The time frame you were given was for Coindraw. You requested regular Bitcoin.

The general time frame for withdrawals is 7 business days to be approved and then another 7 to 10 business days to be sent, plus the delivery time, which may vary according to payment service providers limitations.” So after realizing that the time frame totaled 21 total days, I told him I was going to cancel the regular withdrawal request and re-request with Coindraw for the shorter time frame. His response: “Edward Perluti: Don't worry you can leave it there, it will be paid in the next 72 hours, I just sent a request to expedite it.”

About 70 hours later on the 24th, I contacted live support again to see why my withdrawal was still pending. After a short chat with a live support agent she transferred me to A customer support supervisor. His response: “[2023-07-24 12:21:24] [Isaac Pickman] And the withdrawal seems to be delayed. I can definitely try sending in an escalation to make sure they're aware and to process it as soon as possible.” So I explained that this is not right and that the account manager had told me it would be paid in 72 hours and even convinced me not to re-request the withdrawal using the shorter time frame. He told me 72 hours, not as a suggestion or as a time frame but as a “ matter of fact” 72 hours.

After a long conversation with him, and explaining how i had now been lied to twice about receiving my withdraw and that they need to stick to what the account manager had told me, and refusing to give me any contact information for higher management, this is what he told me: “ [2023-07-24 13:01:31] [Isaac Pickman] I already send the request to the respective team and they're going to get back to me as soon as there's more information. I understand the agent mentioned something but I can tell you these things sometimes happen. You should be getting your money soon.” That response basically translates to: “Yeah, I know you got lied to about getting paid, but that's just something that happens here. You should be getting your money soon, but I don't really care when or even if you do." This is the most unprofessional online casino I have ever dealt with and I am appalled at how they treat the people who spend their money there. The withdrawal should have been paid by the end of the 72 hours when promised from the account manager. It should have been In my account Yesterday. But from their attitude they clearly just don't care. They don't care if you get your money at all or if their customers are being treated fairly. Clearly they just don't care.

I am attaching the chats with The account manager and the CS supervisor. I have attempted twice to contact management via provided email address and have received no response.

staus Unresolved
$293

Complaint Statistics

Avg. Amount $ 2,007
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
5.4/10 9 reviews

Top reviews from our players

I just made my first deposit since their new launch.. I am loving the new set of games provided. Aviator, Coins of Luck are amongst my favorites so far.. Friendly and helpful customer support as well and also: You need to check out the Road to Qatar promo. its hard to win gifts but it's definitely fun..

Hopefully they will expand their promotional offers soon. and it would be cool if they reduce their wagering requirements from 40x. :(( and why am I still not a VIP!!!

Hi Psypriot, Thanks for the positive review. We are thrilled to hear that you are loving the new games that we have added. More and more will be coming your way soon, keep an eye out for that. We are always looking at new promotions, so thank you for your feedback, we will continue working on this. Thanks, Punt Casino

user avatar

Really been enjoying playing here.
Nice design, see that there have been new changes, really cool.
Had my whole weekend trying out the large selection of games, really been fun- also had some wins and fast payment of my wins.
Support was also very helpful, as I incorrectly put in a promo code and they fixed that up super quick with my account reflecting correctly.

Would be great to see Playson and Pragmatic Play, holding thumbs that they get these cool games listed at some stage.
No other complaints, all good :)

Hi Megan18P, Thanks for the review. We are thrilled to hear that you are enjoying the changes. Keep a look out for more games and game providers, more is still coming your way. Thanks, Punt Caisno

user avatar

Won a massive amount of money from these guys, and I was surprised by how fast it was paid out. For such a large amount of money usually, most casinos would take a lot longer and make you wait. The deposit bonuses at punt are also really good + with very few restrictions and lots of games to play them on. verification was also pretty easy enough and they don't ask for proof of bitcoin deposit just as some sites do lol. Overall I would recommend this site for crypto players.

I would like to see more game providers and more crypto payment options available. I know the site is only kinda new, so think it's just a matter of time

Hi Crazyirishman, Great news on your wins recently. No better way to celebrate a win, by having that cash in hand, and Fast! Keep a look out on your account for new game providers and crypto payment options. Its all coming your way soon - we are working out magic! Thanks, Punt Casino

user avatar

I like the game selection and the bonuses. I signed up a few months ago and have really enjoyed the variety of bonus offers they send to me. No spam atleast! But yeah really valuable experience overall.

They need to add more games - some live casino game would be great. To be honest there isnt much else I would change, I really like the casino and its better than most crypto casinos I have played at.

Hi HelenB, We are so chuffed to hear that you have had a great time at Punt Casino and consider us as one of the best Crypto Casinos out there. We are looking at adding more games, so please watch this space. Thanks, Punt Casino

user avatar

Not sure what these other players have seen, but I like Punt Casino. Good bonuses, good games (not enough though!), good bonus, good support.
It's a small casino that's improving, worth a try for anyone wanting some fun, nothing too heavy or too serious.

Not enough games, no big promotions (Owen deal was sweet though!), need to do more.
They have told me that they have loads of new games and providers coming and a big promotion as well, will see what happens.

Hi Miscman, Thank you for your review. We have good news - watch this space as we will be adding more games and promotions to keep you happy! Thanks, Punt Casino

user avatar

Nothing at all. There’s not even one thing I can think of as they won’t honor their own campaign with askgamblers. When they don’t even honor campaigns on their own landing page how are they gonna pay player winning?

Watch hour for these guys!

Won’t honor their agreement with Askgamblers and said they need to investigate this offer which clearly is up on their own website.

The only thing I question and needs to be investigated is their integrity. Lol

Me:
May I know why is it different than what I signed up for so I can inform askgamblers of this misleading promo they put up?

Punt:
My supervisor will check on this for you but in the meantime you can use the one offered

Me:
ill wait for his/her confirmation before I use any offer. Thank you. Please check and I’ll inform askgamblers of this issue as well. So maybe they can work it out.

Punt:
Okay you may check back in 24 hours while they investigate this
Thank you for you understanding

Hi Tchen, Thank you for your review. The confusion arose when you tried to obtain the Punt Casino AG Coin offer. Unfortunately, as per the terms and conditions of this offer, “No multiple accounts or consecutive free offers allowed. If your last transaction was a free offer (chip or spins), please make a deposit before redeeming.” On your account, you had already used another Free Spin offer. We encourage you to please ensure that you have read the bonus terms and conditions of not just our casino promotional offers, but any casino offer that you wish to take part in, as this can lessen the confusion and frustration as well as getting to the forums for bad publicity. Thanks, Punt Casino

user avatar

I got the bonus and reached the target they assigned to cash out. When I went to request the withdrawal, in addition to having to wait 7 to 9 days for the withdrawal to be released, I have the information that I have to inform all the bank details to request any withdrawal. The problem is that there is no option to withdraw by bank, but by cryptocurrencies, in addition to the fact that when requesting there are no fields to be filled in with such information. I already contacted support and they told me to try it on another device (computer) and even then the option to withdraw by bank or options for filling in additional information does not appear.

Hi FranklinS31, We have taken a look at your account and are a bit confused..... we are a crypto casino, accepting crypto currency as a deposit and paying out withdrawals in cryptocurrency to. Your winnings were from free spins, and unfortunately, if you refer to our terms and conditions, winnings over $100 are not able to be withdrawn. This is not in fact just us, but there are a lot more casinos that have this term also. We are sorry that you did not view the casino's homepage where it clearly states acceptance of crypto currency, not having read the terms and conditions and were only after the free spins in the end of it all. Thanks, Punt Casino

user avatar

The best scamming casino ever! In the first place you are good to go your country is allowed. Then verify all the things they ask and until here all good. Then you withdraw and for some reasons your country is restricted. And you can even see the details of the withdrawal.

Hi Kristilaska95, I have taken a look at your account and seen that you played with free spins, no deposit was made and that you tried to make a withdrawal. Within our terms and conditions, we do state "Players from certain countries may not cash out from free chip offers if they have not previously deposited. These players may partake of said free chips for amusement purposes only. Please contact a customer support representative before using any free chip offer to understand your eligibility for withdrawals." Unfortunately players from Albania are included in this restriction. We encourage players to chat with support for a better understanding with regards to their play and withdrawals, They will be able to advise you further with regards this. Thanks, Punt Casino

user avatar

Punt casino is another RTG casino that was long time established and I registered here a very long time ago as one of my first casinos. I was still in the learning process before I tried the international casinos.

I know they offer ZAR currency and I think they have a huge catering specifically for the South African market. You will find any deposit method including bank transfers for South Africa here, to make it easy to deposit.

They only have RTG slots, so that is the only variety of slots. You need to really play the older slots if you want to it big. Count Spectacular, Bubble Bubble, Pay Dirt. I have noticed the recent new releases from RTG are very bad. They do not play well and bonus features do not pay as well.

I have not gone through the verification stage of these casinos, but I would assume 48 hours. As that is the standard for 90% of RTG casinos that caters to South Africans. So hopefully one day when I win enough I will test this feature.

Withdrawals are more or less standard 48 hours according to terms, but I cannot say as I have not tested this feature.

Bonus offers are the best when it comes to these casinos. You will not only be welcomed with a 250% bonus but weekly there are 100%, 150%, 50%, and lots of free spins with wagering x30 the D+B amounts.

Bonus wagering sounds a bit high, however, if you take into account the fact that RTG casino does not have max cashout limits is a big plus. Most international casinos with great game collections and bonus terms are now restricted to x10 or 20x max cash-out withdrawals. Even on straight deposits, some casinos limit you.

I will give them another try one day, I am just not sure which games to try, as the newer ones are not as good as the old ones with the bad graphics.

Punt Casino News

Read all news about Punt Casino, check for updates and stay tuned for exclusive bonuses.

Punt Casino Has Five All-Expenses Paid Trips to the FIFA World Cup to Give Away
Promotion Punt Casino Has Five All-Expenses Paid Trips to the FIFA World Cup to Give Away

The FIFA World Cup 2022 is set to be an unforgettable event, and you could be part of it when you take part in Road to Qatar at Punt Casino.You could be one of five lucky winners to experience the World Cup and be there in action when the full-time whistle blows! The online casino also has $30,000 in exclusive prizes to give away, and all you have to do is enjoy your favourite online slots and games.An Experience You’ll Never ForgetPunt Casino has launched its first-ever adventure-style tournament, and scoring big has just gotten easier. Prizes include the latest Apple Tech, cash prizes in crypto and football merchandise signed by the one and only Micheal Owen. Not forgetting the main prizes, watching England take on the USA, VIP-style!Play your favourite games at Punt Casino, and you could be jetting off on an all-expenses paid trip to watch the FIFA world cup 2022.Michael Owen has recently become a brand ambassador for the casino, and if you are among the five lucky players to reach level 29 first, you will also win an exclusive Q&A with the man himself!How to Take PartFor a chance to win, you can play any Punt Casino games and work through the 32-level map before 31 October 2022. You could grab a bunch of prizes along the way, including the brand-new iPhone 14.There are also stacks of spins, goal-scoring bonuses, Amazon vouchers, and merchandise to kit you out for the rest of the season.You will reach a new level every time you achieve a wager milestone. When you fill the bar, you will move to the next level on the Road to Qatar Map.Be among the first five players to reach the top level, and you will experience the FIFA World Cup live in action as it happens!All we ask is that you read the terms and conditions first, and then you can start packing your bags to Qatar!

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