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Punt Casino - Casino will not pay out my winnings

UNRESOLVED

Complaint Info

Disputed casino

Punt Casino

Amount

$ 1300

Posted on November 28, 2023

In November 3, 2023 I deposited $48 without any bonus attached. I won $1,300.

I attempted to make a withdrawal and it was denied because I needed to re verify my identity. I did exactly what was asked of me and resubmitted my withdrawal for $1,200.

My withdrawal was approved on November 9. Since then I have been given the run around and told different stories from multiples cs reps. It still says in my transactions that my withdrawal is approved but there is no sign of my winnings in my wallet. I just keep being told to wait longer.

I have never had this issue with this casino before.

AskGamblers
Posted on November 30, 2023

Dear Punt Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.