Page 4 – Player Reviews for Pocketwin Casino
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Share your thoughts with other playersTop Reviews From Our Players
Hi there, Thanks so much for your review! It's great to hear that you've enjoyed our games and bonuses, and that you've found it easy to deposit and play. We'll keep working hard to bring you exciting new games that we hope you'll love even more! All the best, PocketWin
What I firstly like about Pocketwin is the communication between the Admin staff and the players. It helps to know that there is friendly, helpful and professional people just a phone call away.
I also love the variation of games that can be played either slots, Facebook comps and best of all the Bingo.
That is don't win everyday...only joking. Truthfully there is nothing I can fault about this company.
Hi Wright2815, Thank you for your review! We're so pleased that you enjoy our games - we'll keep working hard to bring you even better ones. It's also great to hear that you've had a good experience with our customer support team - it's our aim to be here 24/7 to help our players, so we're glad that we were able to help when you had questions. Thanks again and all the best, PocketWin
Pocketwin is a really good site had some good wins no withdrawal problems and they have good competitions and quizzes for loyalty points also friendly admin :)
Hi Kirstys18, Thank you for taking the time to share your experiences! We're so pleased to hear that you enjoy our games and that you've had some nice wins along the way! It's great that you've had no issues with your withdrawals and that you've found our team to be friendly too. We'll keep working hard to bring you exciting new games and even more fun! All the best, PocketWin
Great game with a choice of bingo and slots. I've earned more than I have lost, which is very rare. They give away free loyalty shop points where you can earn prizes or bonus money and also enter you in to competitions to win prizes.
Hi Barbinator, Thank you for your review! We're really happy to hear that you enjoy our games and that you've been lucky on them too! We do our best to offer lots of nice surprises and rewards for our players and we're so pleased that you're having fun with them. All the best, PocketWin
Good all round fun, nice bonuses, never experienced a problem. My favourite game is the new X factor but also like many other.
I must admit I don't like the fact when my money gets low it auto retracts my withdrawal! But I can understand that's how you guys make a living!
Hi Stevemomac, Thank you for taking the time to share your thoughts! We're pleased to hear that you enjoy our games and bonuses and that you've had a good experience with us. We appreciate your comments about our withdrawal reverse feature. This feature is designed to allow players to use available funds when they run out of credit, avoiding the need make another deposit. We will of course pass on all of your comments to the relevant teams so they can take them into consideration for any future developments. Thanks again and all the best, PocketWin
I like the ease of the games and haven't been able to use full potential as a winning could mean losing?
The sneaky way it returns your winnings before the 3 days payout before any new bets have been placed to try entice you to spend or reset the payout. Also usually a text or email is sent when a payout isn't owed of course.. The text will state any bonuses and what's needed... however... when a payout is due.. a 'surprise bonus only redeemable by logging on within the hour'... naturally to try get me to log on so my winnings are reversed back into the game automatically forcing me to play both bonus and winnings or at least not pay out for 3 more days.. So yeah.. sneaky tactics.. its a good site that ones too scared to play in case ya get mugged with a smile!
Hi Leebones76 Thanks for your review! We're pleased to hear that you've enjoyed playing our games, however we're sorry that you've run into problems with your withdrawal. We often send our players free bonuses in SMS messages, but logging into your account shouldn't cause your withdrawal to reverse. This may happen if you continue to play when your available funds have run out, as your pending withdrawal will be made available so that you don't have to deposit again to keep playing. If you've found that your withdrawal is being reversed when you log in, our customer service team will be happy to look into this for you. You can call them on 01384 888100 or text SUPPORT to 88600 for a free call back. All the best, PocketWin
Customer services people are very nice and I should know as I had to contact them umpteen times to get answers to why my funds were and have not been paid....
Payout system is a joke. Late payments, inexplicable delays, part payment one day and then the rest supposed to be coming the next (although still no payment received despite the payment being made electronically) Having already had to wait a month to have my account verified because of phone bills etc... to not pay the full winnings on time and in one go sums up what can only be described as a less than reliable payment policy which does not put the customer first. Record all correspondence and contact Resolver / the Gaming Commission as I intend doing to make a full and formal complaint.
Hi Rickyinoz, We're sorry to hear that you're unhappy with your experience. For security reasons, we are sometimes required to request ID such as proof that your phone bill has been paid, which can mean that your withdrawal takes a little longer than usual. Larger payments are sometimes split into smaller instalments for security reasons, but you will still receive the same amount in total. We're pleased to hear that you found our customer support team friendly and helpful. If there's anything else they can help you with, please do get in touch on 01384 888100 or text SUPPORT to 88600 for a free call back. All the best, PocketWin
Love this site and the games fave game cheese chase by miles. Not been lucky enough to withdraw a win yet though lol but the Facebook page has amazing comps and I've won a fab prize today 😀
Nothing to dislike really other than the stress of bingo when I wait for 1 number haha xx
Hi Tinseltoes, Thank you for your review! We're really happy to hear that you enjoy our games - Cheese Chase is one of our favourites too. We hope you'll get lucky soon and have a nice win to withdraw. All the best, PocketWin
I like everything about this site. Easy to navigate, nothing hidden in t&cs but the best thing are the admins. Always chatty and ready to help if needed. I’ve had withdrawals and they’ve always gone smoothly and within allotted time.
There is nothing to dislike. Simples 🤗
I’m really racking my brains here but there is nothing.
Thanks for your review, Emma7875! We're so pleased that you enjoy our games and that you've had a great experience with our staff. We'll pass on your kind words to the team - we're sure they'll appreciate it! It's great to hear that you've also found the withdrawals process straightforward. Congratulations on your wins! All the best, PocketWin
I have never had any problems through game play or withdrawals. Always enjoy watching the chats and enjoy some banter ☺ always get some miserable people who complain when they are not winning but thats to be expected. Thoroughly enjoy playing overall x
Hi xLoopyLoux27x Thank you so much for taking the time to share your thoughts! We're so pleased to hear that you enjoy our games and that you've found our withdrawals process to be straightforward. We'll keep working hard to make our mobile casino experience even better! All the best, PocketWin
Not applicable, apart from prompt ring back when sent a text.
I joined and rang to cancel the automatic £5 bonus but was told there are no wagering requirements for pocketwin casino unlike other companies, and that when I made a deposit with a card this would automatically be doubled with no wagering requirements. Then I made a £15 deposit and this resulted in £30 in my bonus balance but nothing in my actual balance (not even the £15). At no stage was I able to withdraw, and had no choice but to play through to zero in an attempt to meet wagering requirements (having been told there were none). Also, wasnt able to play blackjack until I downloaded other games through links sent to my phone (iphone 7), which didnt work when I tried to download.
Hi MBALI1234, We're sorry to hear that you're unhappy with your experience. We don't have the extensive wagering requirements that many casinos have in place, however deposits and free bonus credit do need to be played through once before any winnings can be withdrawn. As we're sure you can appreciate, we can't allow players to have their deposit matched 100% and then immediately withdraw it without playing. This is stated in our terms and conditions as you'll see below: Section 12: Promotional Offers 80. Where we offer to match a Player's deposit in part or in full, as part of a promotion, this money is provided for Players to bet with, and it may never be withdrawn as cash. If you're experiencing technical difficulties, our customer service team will be happy to help! You can call them on 01384 888100 or text SUPPORT to 88600 for a free call back. All the best, PocketWin
Great site, easy to access and navigate. Admins are the best of any site, all the new slot games they bring out are great but cheese chase is still my favourite!
Never had a problem withdrawing either, free 5er bonus so why not give it a try!
Nothing hahaha like I said I've never had a problem and have only had to ring support once when I couldn't deposit and it was sorted swiftly by a very helpful guy.
Hi Hunni33, thank you for your review! We're so pleased that you enjoy our games and that you've found our withdrawals process to be hassle-free. It's great to hear that you've had a positive experience with our customer service team and we hope you'll continue to enjoy our games in future. All the best, PocketWin
Fun friendly good games, staff ace, process payments in good time, nice people play, quizzes, inform if new games, give points per money spent.
Not always consistent in giving bonuses for continued play.
Hi EmmaCrazy, Thanks so much for taking the time to share your thoughts. We're glad that you enjoy playing our games and that you've experienced no difficulties with our withdrawals process. We're continually reviewing our bonus structure in order to keep surprising regular players with unexpected bonuses. We will pass on your feedback to the relevant departments to inform future promotions. Thanks again for playing, PocketWin
Nothing cowboys avoid at all costs!!! Do not pay out winnings
Wining were due to be processed today , but low and behold I have to send an inordinate amount of proof of who I am. My phone bill isn't due until 4th and not due to be paid until the 19th!! So I have to wait to send all this proof should also note I get paperless bills so now I need to phone o2 to have a paper bill sent! Wish I'd read these reviews before spending a fortune playing!
Hi Diva1345, Thanks for your review. Unfortunately as stated in our terms and conditions, we will occasionally ask players to provide evidence that their network operator has been reimbursed for any deposits made by phone bill, before withdrawals can be processed. As soon as all of the evidence we require has been received, we will be happy to process your winnings. If you'd like to discuss this further, our customer service team will be happy to help. You can call them on 01384 888100, request a call back in-game or text SUPPORT to 88600 for a free call back. PocketWin
I really like playing bingo on Pocketwin and I also play the slots sometimes. I had some nice wins and there wasn't a problem getting them paid out so that was good. Also the Facebook pages are really fun and you can win bonuses and points.
I think they should give us more free bonuses and let us try the new games for free like before but I mostly play bingo anyway. Also I think there should be more bingo quizzes.
Hi MaggsB, Thanks for taking the time to share your thoughts on PocketWin Casino! We're pleased to hear that you enjoy our games and that your experience with us has been a positive one. We are continually reviewing our bonus structure and feedback like yours is an important part of that process. We'll pass on your comments to the relevant teams and ask them to take them into account. Thanks again, PocketWin.
Answered the phone pretty quickly for 3:30am but signing process a nightmare and then have to download a Apk to your phone which to be honest not really enamored about, so will not get to try site out. Reading all the other reviews I may have dodged a bullet.
Don't like the idea of being forced into downloading anything either to my phone or laptop just to play an on-line gaming site, so looks like will not be trying them out, judging by all the negative comments, I may not be missing much and saved myself grief.
Hi SMAB70, Thanks for taking the time to share your thoughts and sorry to hear that you've decided not to join us. If you wanted to get a feel for our games before going any further, many of them are available to play on desktop without downloading anything. You can play for free in 'demo' mode and then decide if you want to play for real money. Whatever you decide to do, we wish you all the best, PocketWin.
Absolutely in love with this site amazing wins through every game the bingo is my most favourite to play with you guys..
Those bonuses to wow ya just can't get it anywhere else. So just want to say thank you pocketwin for the hard work you guys do for yous customers well done guys and look forward to seeing more new bonuses and games❤️
Don't have any dislikes at all about this page I love it.
Thanks for your review, Weecharmer! We're so pleased to hear that you enjoy our games and we appreciate you taking the time to share your experience with other players. We wish you the best of luck with your next game, PocketWin
Why did I put my self into this big mistake! Wish I looked at the reviews before doing my self into this!
They where advertising about 50 free spins (didn't need to enter cars details) but now keep getting texts from them!!!!
Not only that but I have to call to stop the messages and from reviews they ignore you so I'm not going out of my way to call them!! Why can't I text 'STOP' but no I have to call. (Can't even block it either!!!!)
Hi Lucian, Sorry to hear that you're unhappy about the texts that you're receiving. We can assure you that we won't ignore you - we'll be happy to help you get the messages stopped. We will send you a private message to request your mobile number so that we can find your account and look into this further for you. PocketWin
Been playing this site for a long time. Great competitions and very helpful and friendly admins.
Thanks for your review, Michelle! We're so happy to hear that you enjoy our games and that our team has been helpful to you. Best of luck with your next game! PocketWin.
Honestly nothing! They ignore you if you have questions. They tell you they have everything they need to proceed with your winnings, then text you a few days later to say they need more id, send them more id and they ignore you. I have been owed £190 for over 3 weeks..
Pocketwin have still not paid me my winnings. It has been over 3weeks.. asked for lots of id. I have sent everything over but still not received a response. In fact pocketwin have now ignored 6 emails I have sent them chasing up my winnings.
They started ignoring me after I questioned them about needing my phone bill.. despite the fact that I didn't deposit money from my phone to win. Curious. They couldn't answer my question either, so they just ignored me! Complete con, don't believe these good reviews I'm almost certain there fake because pocketwin are renowned for not paying winners!
Hi LaurieCT, We're sorry to hear about your experience. If you haven't already, we'd suggest speaking to our friendly customer service team on the phone to get this issue sorted out as quickly as possible. You can call them on 01384 888100 or text SUPPORT to 88600 to get a free call back. We can assure you that we do pay out winnings to our players every day, but we do have to ensure that all ID checks have been completed first. We hope this helps and that your issue is resolved as soon as possible.
All the games are fab, they have competitions on there Facebook page for free bonuses and points
Only thing the bonus cash could be alittle extra a £1 now and then is good and I have won from these but alittle extra please
Hi SAMYD24892, Thank you so much for your lovely review! It's great to hear that you enjoy our games and competitions. We'll take your feedback on board and use it to improve our service. Thanks again!
Well in my experience pocket win have been really good. Fast withdrawals, great games. So definitely would recommend.
Nothing to add, just a great mobile casino. Have nothing negative to say
Thank you for your review, Odey31! We're so happy to hear that you enjoy our games and that you'd recommend playing with PocketWin.
Absolutely nothing to say good about this naff site.
Impossible to collect winnings.Not that I'd won a lot but £70+ was a reasonable win. Every time I made a withdrawal they added a bonus to my account and reversed my winnings. Phone customer support and they blanked my account. Heap of sugar, to be polite.
Hi GaytonJohn, We're really sorry to hear about your experience. We would be happy to investigate this matter further for you, can you please get in touch on 01384 888100, text SUPPORT to 88600, email [email protected], or use our 24/7 live chat service and one of our team will try to resolve your grievance.
Well the advisory team seem quite helpful. I had asked for a Change in my name to match my ID I sent in for my winnings on my account due to a mistake. They emailed me the next day saying my id had been accepted.
So I decided to play again with the extra bonus they sent me. And then when my credit had reached 0.00£ they had automatically reversed my recent withdrawal which made me feel uneasy. I am expecting payment on Friday/Monday. If I do not receive my payment I will be absolutely furious. As there is no reason why I shouldn't.
Hey INCOGNITO02, Thank you for your review, we are pleased to hear that you had a positive experience with our customer service team and we will make sure to pass on the feedback! In relation to your withdrawal please get in contact with our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, PocketWin
Nothing...
Trying to get your winnings is impossible. They have absolutely no problem taking your money for a deposit, then when it comes to withdraw.... You have to send about 6 different pieces of information, the information has to be so unbelievably accurate that you just can't get it right. Just been told they will hold onto my winnings for a month because my phone bill isn't generated yet....
Going to be patient, get my winnings and then get the f*** out. Also all the above issues other people have mentioned are so true... Auto withdrawal etc. Stick to sites like William hill and save your self the stress of these hillbillies.
Dear DandyMan I am sorry to hear that you are unhappy with the withdrawal process. At some point during the lifetime of an account we do request additional information from all players to verify the details registered. This ensures funds are protected and the monies are paid to the correct person. We do have a duty of care to the networks to make sure our players are covering the pay by phone deposits they make onto our site. Let me assure you documents remain confidential and are never passed to any 3rd party companies; this is covered by our privacy policy. We do endeavour to process your pending withdrawals as quickly as possible and we thank you for taking the time to provide the requested identification.
Do not play here! Auto reverses withdrawals without even telling you so end up spinning your withdrawal away without even realizing! I assumed I'd won again but nope I was spending my reversed withdrawal! Days to process withdrawals and will do absolutely everything to not pay anything out. Use cheap and underhanded tactics! I also had a game freeze on a bonus spins round and the free spins just vanished when I went back on it. Do not trust these con artists!
Hi Snoopdog , I am sorry to hear you were not happy with the service received. An Auto Reverse ensure that you can still play your favourite PocketWin games whilst having pending withdrawals, however, should your total playable credit fall below the amount for your previously staked bet, a pending withdrawal is automatically reversed to cover future bets. This feature is available so if you are feeling lucky, you will have the funds available to play with at your convenience. At some point during the lifetime of an account we do request additional information from all players to verify the details registered. This ensures funds are protected and the monies are paid to the correct person. Let me assure you documents remain confidential and are never passed to any 3rd party companies; this is covered by our privacy policy. We do endeavour to process your pending withdrawals as quickly as possible and we thank you for taking the time to provide the requested identification. If you could contact our support team on 01384 880842 or text HELP to 85777 we will contact you to give you all the information you need.
Nothing.....
I echo the comments above. The sneaky reverse withdrawal method is infuriating! And the little bonus credits to play.... maddening. I fell for it a couple of times to my shame...reversing the withdrawal of £30 I had pending and starting the whole sorry slow process of getting my money all over again...
Hey There, Thank you for your review, we are sorry to hear that you have not had a positive experience. Please contact our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, PocketWin
There is nothing about this company to like a bunch of cowboys
I had a win on this site pocket win on cheese chase game, all the wilds came in on the winning line then the game froze or crashed, I took a screen shot of the win but they didn't want to know made every excuse not to pay and I never got my winnings, so I deleted my account with them, also gave you a £2 bonus every now and again but would only let you cash up to £50 if you were lucky enough to win, don't bother with pocket win.
Hey There, Thank you for your review, we are sorry to hear that you have not had a positive experience. Please contact our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, PocketWin
Absolutely disgraceful verification process. I won £70 from this by depositing through phone bill. Asking me to provide 6 forms of ID which was no problem. Sent the documents as attachments through email about 8 times as they kept saying they have not received it even thogh I use my email daily in which noone has issues receiving documents. Was then told that they need to see a phone bill which covers up to the date of last deposit. I sent a bill covering a month up to the week before saying the bills were paid. My bill gets generated on the 22nd of each month. I said fine and said my direct debit for that bill gets taken on the 2nd of each month which I was then told I need to send a copy of my bank statement showing I have paid the bill even though I've not missed a payment on my contract in over a year!
Terrible verification process, payout terms and service for a gambling company! I am a member with the big company's such as William Hill and sky vegas, yet their verification process is instant and withdrawal is within a few days. Comes across as Pocketwin seems to think we are all criminals for winning money. Beware!! Wouldn't surprise me if they asked to provide a DNA sample to prove who you are!
Hey There, Thank you for your review, we are sorry to hear that you have not had a positive experience. Please contact our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, PocketWin
I downloaded the games and could not search for other casino websites as when I did it said webpage down or unavailable, I deleted the apps and then I had no problem going on other casino sites, beware, SCAM!!!!
Hey There, Thank you for your review, we are sorry to hear that you have not had a positive experience. Please contact our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, PocketWin
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Great games good bonuses with or without a deposit. Get £5 referral bonuses for getting friends & family to play. Id easy to send & easy ways to deposit would defiantly recommend. Favourite site.