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Pocketwin Casino

Item: Pocketwin Casino
Rating: 1
Author: Irena D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 113 reviews

7.1/10

113 reviews

Complaint Response 22 complaints

3 days avg. 22 complaints

What we like

Games available on the go
Call Back service offered via Text
Pay through your mobile phone bill
Live chat support available

What we don’t like

Small selection of games
No Live Games

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Pocketwin Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.pocketwin.co.uk

Established

2010

Licences

UK Gambling Commission

Company

InTouch Games LTD Casinos

Affiliate Program

InTouch Affiliates

Languages

English

Casino Type

Mobile, Instant Play

Deposit Methods

MasterCard, PayPal, Paysafecard, Visa, Pay by Phone, Apple Pay

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, PayPal, Visa, MasterCard

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

British pounds sterling

Pending Time

24-72 hours

Withdrawal Times

E-Wallets 0-5 days
Bank Transfers 0-5 days
Card Payments 0-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Intouch Games

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

Phone Support

01384 884469

FAQ Section

Suggest an edit

Pocketwin Casino is simply an online casino in your pocket, at it is purely a mobile casino powered by Intouch Games. The casino is a home to a variety of mobile slots, online bingo and classic casino games, all available to download and play on 99% of Android and iOS devices. Selected games can also be played on desktop, however all accounts must be linked to a mobile phone number. The Pocketwin Mobile Casino System Software and Website is licensed to Dellfern UK Ltd and operated, supplied and maintained by Intouch Games Ltd based in Stourbridge, UK and is regulated by the UK Gambling Commission.

Restricted Countries and Territories

Pocketwin Casino do not specify any specific country restrictions, however a player must not reside in a jurisdiction where participation in Pocketwin Mobile Casino games is prohibited by law.

Virtual Games

The casino offers a variety of exclusive mobile slots and online bingo games, available to play on 99% of mobile devices. Players can opt to play the games instantly through their mobile device, or send the games to their mobile. Before playing any games, the player must select the country in which they reside and input a mobile phone number, including the relevant international code. If a player opts to send the game to their mobile, they must open the text message and click on the link, then follow on-screen instructions in order to play.

All games can be played either in demo mode, or for real money. The available games include Alice in Wongaland, Cheese Chase and Wintastic Beasts.

Live Dealer

No live games are currently being offered, however players can enjoy classic casino games on their mobiles, including Roulette, Blackjack and Hi-Lo Poker.

Support

Customer support is available 24 hours a day, 7 days a week. Players can reach the customer service team by phone for an immediate response or through live chat. Alternatively, they may send an email or text the support for a free call back.

Security and Fairness

PocketWin Casino uses industry-standard encryption to ensure the safety of customers’ details.

All games are rigorously audited to ensure that they are proven fair, comply with latest gambling laws and meet the required industry standards.

Complaints

Read the complaints other players have left for Pocketwin Casino. Learn more about complaints.

Show all complaints

Submit complaint

Pocketwin Casino - 2400 not paid on Pocketwin

I won £2400 on Pocketwin on Friday 25 August 23

Usually, it takes one working day to go through, and has been done before when I withdrew but hasn’t this time.

Tried emails live chat, and calling them but nothing. I don’t understand the problem if I have already made a withdrawal in the past I just want my money.

I spend enough on there and should be paid when I win.

Unresolved

£2400

Pocketwin Casino - Withdrawal still pending and still no communication from anyone

I won winnings on the 7th July I went to Withdrawl the amount I won and they needed additional documentation, bank statement and pay slip and photo of my card. Documentation sent through on the 8th July 2023, I never received any communication and had to chase! See screen shots! They accepted my bank statement and pay slip but the photo of my card was still pending! Chased numerous times and still not reply, eventually it was accepted on Sunday 9th July 2023 so I withdrew my money! I’ve always received my winnings the next working day but Monday came and no money in my bank! Left it a couple days and realised it was pending and is still pending to this day! And still had no communication from anyone at pocket win.

Unresolved

£995.7

Pocketwin Casino - Cant contact them and no reply

I made a deposit on 4th April 23 on pocket win.
I won £1500 but soon realised I couldnt withdraw.
I had to verify my account with ID which I did and all got accepted, I made my withdrawal on 5th April and a couple of days later I logged in and it was back in my account.
So I made another withdrawal on 7th April 23.
Which is still pending in my account.

I am now no longer able to contact them via live chat for some strange reason. And every phone I ring I just get cut of straight away.
I have sent several emails since the 7th which I have had no reply to any.

So I am now lost as to what I can do as I can't contact anyone.

Unresolved

£1500

Pocketwin Casino - Why cannot I withdraw my winnings?

It as been nearly 2 weeks and still no closer to getting my money.

Pocket win have received my ID verification in the form of my passport and my most recent phone bill. I’ve already withdrawn £20. But they won’t release the £180 owed to me. Also they have frozen my account and say they have concerns that I have a gambling problem because I keep chasing up my withdrawal and have said I could use it towards my utility bills.

Resolved

£97.4

Pocketwin Casino - Allowed to deposit money after self exclusion

Hi. I requested a self exclusion from this casino they told me on January 11th that my exclusion had been enacted. They then preceeded to send me promotional texts with bonus offer that enticed me back to the sight and allowed me to deposit more funds which I lost. I will attach emails to provide evidence for this claim. The casino are now ignoring every attempt I am making to contact them for a solution.

Resolved

£86.73

Pocketwin Casino - Withdrawal taking over sixteen days

Deposit made on the 2nd of jan. withdrawal pending on the same day. Identification sent on the 3rd and 4th . I’ve spoke to agents on the live chat about 7 times on 6 different days . Also had a call back from the manager, each time saying that the payment teams are processing it and reviewing it, should take 1 working day, but allow up to 5 working days . It has been over 15 days, I’ve just spoken to them again and they are telling me the exact same thing, wait up to 5 working days. I am not being told why it is taking so long , and I’m not being put into contact with someone that can help me and help resolve the issue. Same scripted message every time I contact them .

Resolved

£1030

Pocketwin Casino - Delaying of payment and verification

Dear Sir/Maddam
I won £13,000 from pocketwin on Monday night and withdrew early hours Tuesday 14th. I instantly rang Pocketwins and was asked to upload Identification which I complied with. I have rang everyday to check and am asked to upload more forms of ID. Although this process has taken a little longer than exspected it is not my main concern.
Pocketwins have stated that I will be paid in Batches of either £500 or £1000 per working day. Meaning this could take from 13 to 26 working days to be paid. There is nothing in the terms and conditions stating any maximum daily withdrawal. I have asked many times for the reason for this and have been told many different things, all which are not true
I have emailed support to request 2 payments £3000 and £10000 as any payment up to and including 10k can be paid into my bank account without issue. I feel their is no good reason to delay payment by paying in smaller amounts
I look forward to hearing from a representative of Pocketwins

Resolved

£13000

Pocketwin Casino - Withdrawal takes forever

I won 400 a couple weeks ago after been told 3 working days then sent Id off Monday and got told 1-2 working days and they sent the id off to the processing team I'd receive a message to confirm they have it to process through to the method I paid on I rang today and they said give it a couple more days I don't even know if the processing team have the payment details yet and it's been 3 days not 1-2 shouldn't take nearly 3 weeks then bet I'm waiting longer for them to put it in my bank then . I wanted to use the money for some thing really important and needed it be Friday and it's just dragging on and on and on now

Resolved

$400

Pocketwin Casino - Self exclusion request totally ignored

I had been spending a lot of money using phone bill and decided to self exclude, I first emailed pocketwin on 7/5/17 and didn't hear anything back. I have since emailed 4 more times, one of them to the pocketwin complaints and have not had a reply and it has allowed me to spend a lot more money since. Since they are committed to responsible gambling I feel this is unfair and should be entitled to a full or partial refund since I first sent the self exclusion email. Below is the emails sent

Resolved

Pocketwin Casino - Delayed payment of winnings

I played via paypal. Withdrew some winnings which took about 2 days. I played again and withdrew on the 22nd november and I still have not had the funds back in my paypal. Its been 1-4 days. I would like my money back please. I asked to close the account down as I have gambleing problems. They made me just through hoops so I spent more money. I just want this back and they have said I need to contact paypal! This was thier reply In regards to your withdrawal's, we are pleased to confirm that a total amount of £84.10 was processed on 22/11/2016. Please allow between 1 and 4 working days for the funds to clear into your PayPal account. If the funds haven't cleared into your PayPal account by 28/11/2016, we would advise to contact PayPal to discuss this further. The 28th is more than 1-4 days, im not waitiing any longer

Resolved

£84

Complaint Statistics

Resolved 18

Avg. Amount $ 1,796

Avg. Complaint Duration 7 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player rating

7.1/10 ● 113 reviews

Top reviews from our players

lilliamwilliams62

5 years ago

10/10

If you want to play online casino, this is the best casino site for it. The interface is very intuitive and the web support has been great whenever I have some doubts. I've deposited about £100 and so far I've tripled my money 😍 This is the best casino I have ever played. It's really amazing. Thanks Pocketwin!

Hi LILLIAMWILLIAMS62, Thank you so much for your fantastic feedback! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/pocketwin/ Best wishes, Pocketwin

Pocketwin Casino 5 years ago

ChongDavey44

5 years ago

10/10

So I was a little concerned about the withdrawal process after seeing some bad reviews here but I would like to share my experience with Pocketwin casino. I won some money and requested a withdrawal, I then checked my bank on the next day and it had instantly gone in. I have nothing but good things to say. They do process transactions within the time frames they give, received my winnings no issues.

Hi CHONGDAVEY44, Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Pocketwin

Pocketwin Casino 5 years ago

ellajackson92

5 years ago

10/10

All I can say so far I had good experience with Pocketwin Casino. I deposited £100 and withdraw £500 and the withdrawal transfer to my bank account within 48 hours if I'm not mistaken. Customer support is brilliant. They sorted out my problems very quickly.

Hi ELLAJACKSON92, Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Pocketwin

Pocketwin Casino 5 years ago

bellbell70

5 years ago

10/10

Pocketwin Slot games are great fun. All customer service inquiries have been answered very fast and in courtesy manner 👍 I had some decent win and the cash out process is very simple. I've always had good time playing.

Hi BELLBELL70, Thanks for the great review, we are really pleased to hear you are enjoying our services. Congratulations on your winnings! Thanks again for sharing your feedback. All the best and happy gaming, Pocketwin

Pocketwin Casino 5 years ago

Timothymogush62

5 years ago

10/10

My experience with Pocketwin is very good. I encountered some problem regarding my payout so I spoke to their customer support, they sorted it out very quickly which was pretty impressive. I then received my winning the next day, kudos to the Pocketwin team!

Hi TIMOTHYMOGUSH62, Thank you so much for your fantastic feedback and the 5* review! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/pocketwin/ Best wishes, Pocketwin

Pocketwin Casino 5 years ago

milissajackson72

5 years ago

10/10

Pocketwin casino is the real deal! Decided to write a review because I personally think Pocketwin deserves it. I had some win last few weeks, surprisingly the payout was in my bank few days later. Well, I’m feeling lucky 😇😇😇 Support team responded to me quickly too. Just can’t go wrong here!

Hi MILISSAJACKSON72, Thank you for your kind words, we really appreciate your fantastic review. Congratulations on your winnings! We are very happy to hear that you found our support team helpful. We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Pocketwin

Pocketwin Casino 5 years ago

stephyfalso

5 years ago

10/10

The absolute leader. Everything in the casino is made for a great game. And the maximum set of games, and excellent bonuses, and quick withdrawal, clear and polite support in the chat.

Hi STEPHYFALSO, Thank you for your awesome feedback! We are glad you are enjoying our games! Good luck for the future! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/pocketwin/ Best wishes, Pocketwin

Pocketwin Casino 5 years ago

Tamie50vpz

5 years ago

10/10

In my opinion, Pocketwin is the only online casino site I will play on and have been playing for a really long time. The process of verifying my account is quick and easy.

Hi TAMIE50VPZ, Thanks for the great review, we are really pleased to hear you are enjoying our services. Thanks again for sharing your feedback. All the best and happy gaming, Pocketwin

Pocketwin Casino 5 years ago

JohnRudolph

5 years ago

10/10

Payment of any winnings is very reasonable and once approved will be in your bank one day max 2 days. Customer support was great too because when I have a problem its sorted right away. I would recommend Pocketwin to anyone who wanting to play online.

Hi JOHNRUDOLPH, Thank you so much for your fantastic feedback and review! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/pocketwin/ Best wishes, Pocketwin

Pocketwin Casino 5 years ago

Glennay91

5 years ago

10/10

Great customer service! They are efficient, effective, and friendly! Won £698 a few weeks ago and processed my winning within 24 hours. Super impressed! The fastest I’ve seen of any site and I’ve used many over the years. Especially as a first withdrawal. Thank you Pocketwin. You definitely deserve my honest review here.

Hi GLENNAY91, Thank you for leaving an awesome review, we certainly appreciate your feedback and kind words. Congratulations on your winnings, we do hope your luck continues! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/PocketWin/ All the best and happy gaming. Pocketwin.

Pocketwin Casino 5 years ago