Page 3 – Player Reviews for Pocketwin Casino
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Share your thoughts with other playersTop Reviews From Our Players
Hi DEETTUAU77, Thanks for leaving a review!! We certainly appreciate your kind words, its great to you are enjoying our Wheel of Fortune feature! We hope it proves lucky for you again in the future- Best wishes, Pocketwin
Pocketwin is awesome and if there is a problem the customer service is top notch. Hands down the best casino to play. Once verified pay out is simple using your bank account, payouts are pretty quick as well legit site. I've redeemed quite some money easily playing a little over a month 🤑
Hi FERNEANFINSON36, Thank you for your feedback and your 5*review! We love to see you are enjoying our games! Don’t forget to check out ourFacebook page for new game updates & promotions. https://www.facebook.com/pocketwin/ Best wishes, Pocketwin
I think Pocketwin is a fine casino. Have been playing to lots of casinos and they don’t differ much. I made a deposit £40 and £450. So I requested a withdrawal and was expecting real pain to get my money. But it went surprisingly smoothly! It’s a real rare thing nowadays which makes them a great place to play and have fun. I will continue playing.
Hi BROWNWADE, Thank you so much for your fantastic feedback! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/pocketwin/ Best wishes, Pocketwin
Love the games, bonus when you win. You need to know when to stop too.
Don’t play if you can’t pay.
Had a great £4500 win on masks tonight.
Can’t fault this company on anything.
No dislikes for this company. The company come up with new games and bonus.
Keep up the good work PocketWin.
Your doing great and always adding new games.
Hi MANSBRIDGE82, Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Pocketwin
Love this casino a lot. Been playing for quite some time, the site is easy to navigate and easy to understand. They often come up with new games which keep me playing here.
Hi Ed, Thank you for your great review! We are really pleased to hear you are enjoying our games! All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else! All the best, Pocketwin
Mix of slots and bingo which keeps it fun! Seem to have a lot of luck on Bingo and I like being able to chat to other players. Hoping for the jackpot soon!!!
Jackpots aren't as big as some other sites I play which makes me think twice about staying. Would like more casino games as it only has two (roulette and blackjack).
Hi JCHURCH577, Thank you for your kind words, we certainly appreciate your review. We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Pocketwin
This casino is my favorite. There is so many different games, slots etc. that it never gets boring. Everything is easy to use and with a good support system in place. Live chat available 24/7 which is really good.
Hi AARON69, Thank you for your awesome feedback! We are glad you are enjoying our games! Good luck for the future! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/pocketwin/ Best wishes, Pocketwin
I joined this casino a while ago, love the games selection they have 😀Support always great! Games are good. Withdrawals are always safe. Everything is easy to understand in terms of terms and conditions
Hi KENNETHCOLE, Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings - we hope there are many more to come! We are really pleased to hear you are enjoying our services, we will pass your kind words onto our support team- they will certainly appreciate it. Thanks again for sharing your feedback. All the best and happy gaming, Pocketwin
If you follow the rules cashing out is not an issue at all. I made several withdrawals and I receive the money less than a week. No issues afterall.
Hi ROLANDO, Thank you so much for your fantastic feedback! It's great to hear that you have had success on our games and withdrawing your winnings was hassle free- Good luck for the future! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/pocketwin/ We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Pocketwin
Happy with the support team. Responded quickly and helpful. Verification took me less than a day which is very impressive! Keep up the good work! 👍👍👍 Recommended
Hi PATRICIA786, Thank you for your kind words, we certainly appreciate your review. We're happy to hear that you've found our verification process simple and easy. We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Pocketwin
I won £380 last week and I am so happy! 🤩🤩🤩 Payout was fast! Support team responded quickly, I am very satisfied overall. Thank you Pocketwin! Good job!
Hi KARENLADY, Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, Pocketwin
Interesting and fun selection of games. Pretty good user interface as website/mobile is very easy to get around too. Free spins and bonuses which attracted me.
Hi MILANANDERSON, Thank you so much for your fantastic feedback and the 5* review! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/pocketwin/ Best wishes, Pocketwin
Lovely website, fun, put you in good mood. Great selection of the games. The point system is good. Good customer service don’t need to wait. Really enjoyable experience
Hi HATTIE, Thank you for the excellent feedback provided. It's great to hear you have found our selection of games fun and relaxing. We will certainly pass your feedback over to the relevant team regarding your wonderful feedback about our customer service team, thanks for providing this! All the best and happy gaming, Pocketwin!
Fast withdrawal and fast verification! Games are fun and unique too 😁😁😁 Won myself some money ! Fast payout and reliable. Great support team too, highly recommend it !
Hi GENO, Thank you for your wonderful feedback. We love to see you are enjoying our games and that our support team have been helpful. Congratulations on your withdrawal! All the best, Pocketwin
There are lots of slot games that I played here. It is a very decent site, no nonsensical pop-ups or adds or any of some sort. They give the best service for me. I didn’t have problems with the deposits because they offer a wide range of options that I can use wherever I am. The live chat support is very reliable too.
Hi DIALDOT, Thank you for your kind words, we certainly appreciate your review. We are really pleased to hear you are enjoying our services. We are always developing and adding new games, so make sure you check in regularly for updates. Thanks again for sharing your feedback- Stay Lucky! All the best, Pocketwin
One of my best casino in my list. I love their games as their features are nice. High RTP, I can easily get some money here. Besides, their bonuses and contest add values. Love them as their payout is fast and the support is helpful and friendly. <3
Hi BASTMARI, Thanks for leaving a fantastic review, we are delighted to hear about your great Customer Service experience! We will certainly pass on your kind words to the teams, they will appreciate it. Congratulations on your winnings. We do hope our great bonus scheme continues to bring you luck! Best wishes, Pocketwin.
Love this site when I first registered they gave me free spins which turned into cash later on and you could play live casino or everything you want not like other sites that force you to play specific slots and thing, Pockwin is the real and good deal.
Verification took me sometimes. The customer service tried their best to help me but still took few days. But it is accepted as the entire process is to protect every party.
Hi SUSANCUSHMAN, Thank you for leaving your 5* review, we certainly appreciate your feedback and we use all feedback to improve our services We are so pleased that you have found our free spins enjoyable and that you are having fun playing with us at Pocketwin. We will certainly pass your experiences with Pocketwin to our relevant teams. In regards to our verification process, we are sorry to hear you found it challenging, however, we do need to verify your registered details. This is to ensure you are who you say you are, and are of legal age to gamble. All the best and happy gaming. Pocketwin.
Wide variety of live dealer games, enjoy the high selection of progressive slots, good support. Nice design. Best casino I've ever played, fast site, friendly staff, lots of payment options, lots of withdrawal option, high RTP, all slots you can think of and even a 4 figure cashout was done in a few hours
Not the best bonuses, and quite strict as well. Find it a bit complicated to play my bonus free, but maybe is just me. I dont like that they are a small number of bonuses that i get. I receive only one or two email from casino with deposit bonuses
Hi GENO, Thanks for leaving a review, we certainly appreciate your feedback to improve our services. It's great to hear you are enjoying the variety of slot games we provide here at Pocketwin, we are so pleased you have enjoyed your experiences. Like many casino we do have wagering requirements, at Pocketwin, this is 40x on bonus. There is a 1x wagering requirement on players own deposits. You can find more information on wagering requirements on our website https://www.pocketwin.co.uk/my-account/banking/withdraw/wagering-requirements/ Should you require further assistance please do not hesitate to contact us.Our Contact Centre team are available 24 hours a day by calling 01384 888100, or you can request help from within your game menu. All the best, Pocketwin
Easy games to play. Easy site to use. A small easy selection of games to play, but good payouts. Bonus given with wagering requirements with no deposit required that is the only good thing
BE AWARE Won on my bonus and met all wagering requirements. Won 69 without making a deposit when withdrawing had a text, contacted back to get told I needed to send id to prove who I was and was told a maximum of 50 pounds would be transferred. I am a member of other online gaming sites and have never had to prove and send ID to receive my winnings. Quite happy to accept payment for games very unhappy to pay genuine wins. From some of the sites I have used this is the most backward site I have played, surely verification of ID should be validated from the card used to deposit and asking for bank account numbers instead of just transferring to card is very dodgy. Not happy with the site and the general rules. Seems like they don’t like paying out. NOT IMPRESSED will stick with more up to date gaming that I play who are more reputable and like to keep customers happy with offers and fantastic promotions not a site who won’t pay out winnings and make you go through a whole of verification processes. Why take customers money without doing the checks first unbelievable !!!!!
Hi LOUBLOO77, Thank you for a leaving a review, its great to hear you are enjoying our games and bonus. We are sorry to hear you are unhappy with the ID process and maximum withdrawal from a bonus, we do state in our terms and conditions that the maximum that can be withdrawn from a free bonus is £50. This of course doesn't apply to winnings from your own deposits. When you do sign up to Pocketwin Casino we do verify your details to allow you to deposit, if we are unable to do this, we would ask for identification to verify your details: at some point during the lifetime of an account we do request additional information from all players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential. If you would like to discuss this further please contact our friendly support team who will answer any queries you may have. Our Contact Centre team are available 24 hours a day by calling 01384 888100, or you can request help from within your game menu. All the best, Pocketwin
Another good casino. Trustworthy, great selection of games. Well designed layout easy to navigate. Friendly support, Great promos
Hey HULSTORES1992! Thanks so much for your review. We're happy to hear that you enjoy our games! We're always working on exciting new games to add to our collection so our selection of games is always growing. Thank you for your positive review of our customer support team, i will make sure to pass your feedback on to them! All the best, PocketWin
- A lot of great bonuses
- Fast and easy navigation
- Support is very friendly and helpful
- Great selection of games
- Decent withdrawal time
Hey CROWECHRIS! Thanks so much for your review. We're happy to hear that you enjoy our games! We're always working on exciting new games to add to our collection so our selection of games is always growing. Thank you for your positive review of our customer support team, i will make sure to pass your feedback on to them! Thanks again for your feedback and all the best, PocketWin
Really bad casino, they ask for phone bill evidence if you pay by there phone option, in which your phone provider hasn't drafted up the bill yet so its technically impossible to get your winnings and give them proof that you have paid the phone bill so you can't receive your winnings, so it isn't fair or transparent, and even if you give them what is regulatory required by law (ID proof of address etc) they still refuse to pay out. They aren't friendly when calling up and openly lie too, they simply don't like paying winnings without a fight in most cases, stay well away.
Hey MERLINZ, Thank you for your review, we are sorry to hear that you have experienced problems providing identification. We have a responsibility to our players to ensure as far as possible that payments are made to the correct people in a reasonable timescale. Because of our licence we also have a responsibility to our regulators to ensure that players are genuine and that they are using legitimate payment methods. Sending identification is fast and secure, the easiest way to send identification is by going to 'My Account' and then 'Send ID' where the images will be received almost immediately. Through the mobile app you can take pictures with your device, or through the website you can attach images or PDF documents. Alternatively, you can still attach identification as a reply via email. We are happy for our players to be successful and, once our security procedures have been satisfied, we are pleased to be able to make payments. Please contact our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, PocketWin
Good quality games
Easy to navigate and place bets
Decent withdrawal time ( 3 - 4 days average )
Lots of facebook competitions
Good deposit bonuses for new account
More bonuses would be great but overall it is a good casino.
Hi there MIKIM! Thanks so much for your review. We're happy to hear that you enjoy our games! We're always working on exciting new games to add to our collection so our selection of games is always growing. Thank you for your positive review of our Facebook competitions, i will pass your feedback on to the content team! Thanks again for your feedback and all the best, PocketWin
Been with pocketwin for about 2 years. Really like their bonuses and the great selection of games. When I win and make a withdrawal, it takes about 4 - 5 days to reach my bank account on average. Game is fun and fair with different types of jackpots and bonuses. Customer support is always helpful. I like everything about pocketwin.
Nothing really apart from when I lose lol but apart from that, it's all good.
Hi there RIWHI071! Thanks so much for your review. We're happy to hear that you enjoy our games! We're always working on exciting new games to add to our collection so our selection of games is always growing. Thank you for your kind words, we will pass your feedback onto the customer service team! Thanks again for your feedback and all the best, PocketWin
Small amount of games rather than 100's to choose from, my favourite is temple 10000, regular bonus offers and no hassle when you request a withdrawal.
Quite lengthy wait for winnings but apart from that I love this app.
Hi there LisaLash! Thanks so much for your review. We're happy to hear that you enjoy our games - we love Temple 10,000 too! We're always working on exciting new games to add to our collection, so hopefully it won't be too long before you find a new favourite. Sorry to hear that your withdrawal took a little time to go through. We have to carry out various security checks which can delay things slightly, but we do our best to get your winnings to you as quickly as possible. We hope you enjoyed spending them! Thanks again for your feedback and all the best, PocketWin
Great games loads of chances to win, the family loves playing (to easy to win)
The withdrawal system is shambles !! DONT USE THESE !!Don’t say the money will be with you in 3 days and then turn around and say you need information! For us to send the information you need to then receive a text message saying you card has been blocked on this account !! And trying to ring is impossible you wait 7-10 mins before someone even picks up then they put the phone down on you! ITS A JOKE !!
Hi there, Thanks for your review! It's great to hear that you've enjoyed playing the games, and we're sorry that you've had some issues with your withdrawal. We'd really like to help you get this resolved so you can enjoy your winnings! We usually advise that it takes 3 working days for your withdrawal to reach our banking team. They may then need to request ID in order to carry out various essential security checks. We have to take security really seriously, which is why it can sometimes take a little while for all of these checks to be completed. As soon as all the required information has been received, we'll be able to move forward with your withdrawal. We're sorry to hear that you've had trouble getting through to customer support. Sometimes there can be a wait to speak to someone if they are particularly busy, so it might be helpful to use our free call back facility? You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps and please do request a call back if you'd like an update on your withdrawal. All the best, PocketWin
Reel Raiders + Pocket Fruits
The Customer Service team is top notch, even though I was a demon!
Birmingham Based
Offer a bank transfer
Easy to play on mobile
Contacting is easy
Processing can take longer than advertised. (But does happen!)
ID requests happen 3 days after withdraw request, best to send your ID before any withdrawal.
Hi there, thanks for your review! It's great to hear that you enjoy our games and that you're happy with the service we offer! We hope your favourite games will be lucky for you. We appreciate your comments about areas that could be improved, and we'll be sure to pass these on to the relevant departments. All the best, PocketWin
I used to love using this website, been using them for a good 3 years. But now I just find it a complete waste of time and money.
They refused to let me withdrwal a small amount of just £30. They said this was because the winnings came from a free bonus and also because I had made a new account and hadn’t made a deposit on this account.
I contacted live chat last year when I got my new phone number, they were unable to change the numbers over for me, and THEY advised me to make another account. (All chats are recorded for training purposes so they can look back to find this chat). So I was just doing what I was advised to do.
If I wasn’t entitled to a bonus they I SHOULDN’T have been credited a bonus.
I had previously made deposits so to be quite honest they should have just done what I asked and swapped my phone numbers over.
It’s very very rare I come into a problem with gambling websites but I guess I should have just read other people’s reviews before wasting my time. Now I’ve got to write a lengthy email to ADR explaining everything.
Hey ANTANDREWS95, Please contact our support team who will be happy to help. You can request a call back through your PocketWin app, or text SUPPORT to 88600 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, PocketWin
Good site, fair at times, generally thrilling and fun.
Having the ability too reverse a withdrawal, should be removed. Easy too lose it as it seems to want it back.
Hi there, thanks for your review! We're happy to hear that you've had lots of fun playing with PocketWin! We hope you'll continue to enjoy our games and find them exciting. We appreciate your comments regarding our reverse withdrawal feature - the purpose of this is to allow players to release pending withdrawals if they wish to continue playing, rather than having to deposit more money from their bank account or other payment method if they wish to play on. We will of course pass on your comments to the relevant departments to help us continually improve our services. Thanks again for your review, PocketWin Casino
Good selection of slots, occasional random no deposit bonuses. Love the random deposit bonuses too, can be as low as 25% but sometimes as high as 200%!
Withdrawals can take a while. But in fairness its not the slowest I've encoutered.
Hi there, Thank you for your review! We appreciate you taking the time to share your experiences. It's great to hear that you've enjoyed our games and your feedback about our free bonuses is really helpful! We appreciate your comments about withdrawal timescales, and will ensure they are passed on to the relevant departments. Thanks again and we hope you'll continue to enjoy playing! PocketWin
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Very good site, had many big wins and many loses. Great features and the customer support are always very helpful. The bonus offers are regular and add extra enjoyment. Great experience overall.