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Playamo Casino

Our Rating CasinoRank
6.4/10
CasinoRank
Player Rating 327 reviews
8.1/10
327 reviews
Complaint Response 109 complaints
2 days avg. 109 complaints
What we like
  • Totally instant-play
  • Available on both desktop and mobile
  • Very fast withdrawal processing times
  • Available in both fiat currency and bitcoin
  • Includes live dealer games from multiple platforms
  • 24/7 live chat and email support included
  • Proven fair by independent audits
What we don’t like
  • Somewhat limited range of table and virtual casino games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playamo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.playamo.com
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian, German, Finnish, French, Italian, Spanish, Japanese, Chinese, Hindi
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Playamo Casino is a desktop and mobile casino that aims to deliver high-quality games to players around the world. It supports bitcoin as well as US dollars and euros and boasts withdrawal times of less than 2 hours. Players here will find a variety of top-name games from NetEnt, MicrogamingBooming GamesAmatic Industries, Endophina, SoftSwiss, NextGen Gaming, Betsoft, and many more. The casino is also home to live dealer games from Evolution Gaming and Ezugi. Playamo Casino is available in English and an array of other world languages. The casino is licensed in Curacao.

Restricted Countries and Territories

The casino does not currently accept players from the UK, US, Israel, France, and Spain.

Mobile Gaming

Playamo Casino is available to players both at home and on the go. Those who want to have some fun on their mobile device can simply open up the website on their smartphone or tablet’s browser to get started. No app download is needed, and the mobile casino is integrated seamlessly with the original version.

Security and Fairness

Playamo Casino ensures that players are safe at all times with the implementation of SSL encryption. This technology is active on all pages across the website, ensuring that no one is able to read or decipher sensitive information sent to the casino for any purpose.

Playamo Casino uses games only from trusted vendors who have been audited multiple times. These audits show that the games are all powered by a genuine fair random number generator (RNG). As such, we are confident players will find a fair gaming experience here.

StallCation

Complaints

Read the complaints other players have left for Playamo Casino. Learn more about complaints.

Show all complaints
Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

staus Resolved
$3000
Playamo Casino - Assistance required: Withdrawal is being cancelled
Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie
staus Resolved
$3102.31
Playamo Casino - Casino took 10 days and 4 requests to apply my requested self exclusion

On April 13/21 I sent an email to Playamo Customer Support requesting that they close my account permanently as I was choosing to Self-Exclude myself from their website indefinitely.


According to their website, when you set a Self-Exclusion Limit your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

Under the terms and conditions it says that setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence.


However this is not what happened to me. Instead of closing my account, Playamo Customer Support sent me back an email saying they were passing my message onto the dedicated team who would contact me.


On Apr 14/21, I received an email from Dana, my Playamo VIP Manager stating she received a message from player support, asking what can I do to help?


I replied to her on Apr 14/21, by forwarding my initial request to Player Support in regards to closing the account and self-excluding indefinitely to her email.


On Apr 16/21, Dana contacted me again to state that she had not heard back from me and she proceeded to offer me promotions and loyalty credits to continue playing on Playamo.com.


I emailed her back Apr 16/21 telling her everything I disliked about gambling on their site. Since I had already asked twice to be self excluded, I figured maybe telling her all my dislikes would get the job done. I was wrong. She just emailed me back on Apr 16/21 trying to convince me to play and even provided a cash bonus to my account to get me back playing.


I sent another email back a couple hours later on Apr 16/21 asking her to do as I requested and close my account and to honour my wishes to self-exclude from their site indefinitely.


I received the next email from Dana on Apr 19/21 stating that she respected my decision but asking me to ‘think one more time’. Then she went on to say what a smart player I am, how I am going to win big and offering me more no deposit cash bonuses, and bonus unofficial weekly cashback. Preying on all my weaknesses as a gambler. I finally said fine I would think about it to put the bonuses in my account.


Then Apr 22/21 I emailed Dana again. Only this time it was to request a refund for the $875 that I had been allowed to deposit into my account since making my first request to be self-excluded on Apr 13/21.


I told her that if my request for self-exclusion had been applied to my account as their policy states it should have immediately been, I would never have been able to deposit and lose another $875.


I received a message back from Dana Apr 22/21 stating she was sorry for my gambling problems, my account was now closed and she would pass my request for a refund on to administration. I would hear from them within 24hrs.


I received an email on Apr 23/21 stating that my account was closed and there would be no refund as it was closed as soon as I said I had a gambling addiction and they said nothing could be done as I did not contact them earlier.


I emailed back and forth with Player Support a few times stating I made earlier attempts and requests to have my account self-excluded... But for some reason they don’t seem to consider those as reason enough to immediately close the account even though that is exactly what their policy states.


I am not sure where to go from here. I can not provide a screen shot of the deposits to my Playamo account (but the casino should be able to provide that) as my account was closed while I was trying to do that.


I have included screen shots of the emails to verify what I am stating. I just want them to reimburse the $875 I was able to spend after they did not immediately disable my account after requesting self-exclusion.

staus Resolved
$875

Complaint Statistics

Resolved 98
Avg. Amount $ 2,246
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.1/10 327 reviews

Top reviews from our players

Lots of providers and games to choose from, and withdrawal deposit and verification a breeze. Tried a lot of other casinos this one top-notch casino thx..

There is absolutely nothing to dislike, all the games runs smoothly lots of promotions and the support is great. I can recommend this casino to all ..

Hi Cdf279, Thank you for your fantastic review! We’re thrilled to hear that you’ve had such a smooth experience with our games, withdrawals, and support. We’re committed to providing top-notch service and exciting promotions, and it’s great to know that it’s making a positive impact for you. We truly appreciate your recommendation, and we look forward to continuing to provide you with a fun and seamless gaming experience. Best regards, PlayAmo Team

user avatar

Fantastic and prompt customer service with fast hassle-free withdrawals. Great selection of games and casino host is super accommodating and checks in regularly.

Hi Bmtt88, Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our customer service, game selection, and quick withdrawals. Our team works hard to ensure everything runs smoothly, and we’re so glad to know you’re enjoying the experience. We appreciate your feedback and look forward to keeping you entertained with our exciting offerings! Best regards, PlayAmo Team

user avatar

I don’t play a ton, but when I do, I want the best experience possible. This casino always delivers. From the slick design to the fast withdrawals, everything feels VIP. Can’t recommend it enough!

Dear Dominices, Thank you for the wonderful review! We're so happy to hear that you’ve had a VIP experience with us. It’s great to know you enjoy our sleek design and fast withdrawals. We appreciate your recommendation and look forward to continuing to provide you with the best experience every time you play! Best regards, Playamo Casino Team

user avatar

I’m more of a casual player, but every time I jump in, I discover a new slot or game to love. The site is smooth, no glitches, and the game providers are top-tier. Always a fun time! Highly recommend!

Dear Demise, Thank you for the fantastic review! We're thrilled to hear that you’re enjoying discovering new games and slots each time you play. It’s great to know that the smooth experience and top-tier game providers have made your time with us enjoyable. Thanks for the recommendation, and we look forward to many more fun sessions ahead! Best regards, Playamo Casino Team

user avatar

This casino reminds me of a Christmas tree, you never know what you'll find there, but it's always nice! I rarely play in casinos, but once a month I definitely visit this site to try new things in the world of gambling, especially slots.

This casino cooperates only with trusted game providers, which you probably all know. So the experience of playing new games is not only interesting but always smooth!

Dear Alkan, Thank you for the wonderful review! We're so happy to hear that you enjoy discovering new games with us, just like unwrapping gifts on a Christmas tree! It’s great to know that our trusted game providers and smooth gameplay have made your visits enjoyable. We’re excited to continue providing you with fresh and exciting experiences every time you play! Best regards, Playamo Casino Team

user avatar

I’ve been impressed with how fast I get my winnings from PlayAmo. Payouts are quick and reliable, which is something you don’t always find. My only complaint is that some of the games take longer to load than I’d like. But at least they don't lag.

Dear Monteron1s, Thank you for your great review! We’re so glad to hear that you’re impressed with our fast and reliable payouts. We appreciate your patience with the occasional loading times and are always working to improve the experience. Thanks for being with us, and we look forward to many more smooth and exciting sessions ahead! Best regards, PlayAmo Casino Team

user avatar

It's hands-down the best online casino I’ve played at. The slots are fun and varied, and I love the live dealer games. I do wish they had more progressive jackpot slots to give bigger payouts, but other than that, it’s fantastic.

Dear Ripris, Thank you for the fantastic review! We’re thrilled to hear that you’re enjoying the variety of slots and live dealer games. We appreciate your suggestion for more progressive jackpot slots and will definitely consider that for future updates. Thanks for choosing PlayAmo, and we look forward to bringing you even more exciting features! Best regards, PlayAmo Casino Team

user avatar

I just hit a decent jackpot on 300$! Most incredible feeling ever, if you know what i mean! Love it! Money still in process of withdrawal, but i already did it few times, so i think they will be just in time!

Dear Crensi, Congratulations on your jackpot win! 🎉 We’re thrilled to hear about your $300 win—it’s an amazing feeling, and we’re so glad you’re enjoying your time at PlayAmo. We’re confident your withdrawal will be processed smoothly and on time, just like your previous ones. Thanks for sharing your excitement with us, and we look forward to many more big wins in the future! Best regards, PlayAmo Casino Team

user avatar

The website is super easy to use and navigate, which I appreciate. I never have trouble finding games or figuring out how to deposit. The only downside is the limited payment methods—wish they offered more e-wallets. Overall, though, I had a good experience.

Dear Oliverio, Thank you for the great review! We’re glad to hear you find the website easy to use and navigate, and that you’re enjoying your experience with PlayAmo. We appreciate your feedback regarding the payment methods and will take it into consideration for future improvements. Thanks for being with us, and we look forward to providing you with even more exciting experiences! Best regards, PlayAmo Casino Team

user avatar

It's such a pity that few people know about this casino! But maybe it's for the best because I catch all the jackpots here. I came across this casino surfing the Internet by accident, but after trying it I stayed here.

I don't think I'll be playing at other casinos now. After all, this is really a private licensed casino, the site works smoothly, and the withdrawal of winnings can be done in a couple of clicks. Like!!!

Dear Shkirat, Thank you for the amazing review! We’re so happy you discovered PlayAmo and that you’re enjoying the smooth experience, jackpots, and easy withdrawals. It’s great to know that you’ve found a place you can trust, and we’re honored to be your go-to casino. We look forward to many more wins and enjoyable moments with you! Best regards, PlayAmo Casino Team

user avatar

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