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Playamo Casino

Our Rating CasinoRank
6.4/10
CasinoRank
Player Rating 327 reviews
8.1/10
327 reviews
Complaint Response 109 complaints
2 days avg. 109 complaints
What we like
  • Totally instant-play
  • Available on both desktop and mobile
  • Very fast withdrawal processing times
  • Available in both fiat currency and bitcoin
  • Includes live dealer games from multiple platforms
  • 24/7 live chat and email support included
  • Proven fair by independent audits
What we don’t like
  • Somewhat limited range of table and virtual casino games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Playamo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.playamo.com
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian, German, Finnish, French, Italian, Spanish, Japanese, Chinese, Hindi
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Playamo Casino is a desktop and mobile casino that aims to deliver high-quality games to players around the world. It supports bitcoin as well as US dollars and euros and boasts withdrawal times of less than 2 hours. Players here will find a variety of top-name games from NetEnt, MicrogamingBooming GamesAmatic Industries, Endophina, SoftSwiss, NextGen Gaming, Betsoft, and many more. The casino is also home to live dealer games from Evolution Gaming and Ezugi. Playamo Casino is available in English and an array of other world languages. The casino is licensed in Curacao.

Restricted Countries and Territories

The casino does not currently accept players from the UK, US, Israel, France, and Spain.

Mobile Gaming

Playamo Casino is available to players both at home and on the go. Those who want to have some fun on their mobile device can simply open up the website on their smartphone or tablet’s browser to get started. No app download is needed, and the mobile casino is integrated seamlessly with the original version.

Security and Fairness

Playamo Casino ensures that players are safe at all times with the implementation of SSL encryption. This technology is active on all pages across the website, ensuring that no one is able to read or decipher sensitive information sent to the casino for any purpose.

Playamo Casino uses games only from trusted vendors who have been audited multiple times. These audits show that the games are all powered by a genuine fair random number generator (RNG). As such, we are confident players will find a fair gaming experience here.

StallCation

Complaints

Read the complaints other players have left for Playamo Casino. Learn more about complaints.

Show all complaints
Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

staus Resolved
$3000
Playamo Casino - Assistance required: Withdrawal is being cancelled
Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie
staus Resolved
$3102.31
Playamo Casino - Casino took 10 days and 4 requests to apply my requested self exclusion

On April 13/21 I sent an email to Playamo Customer Support requesting that they close my account permanently as I was choosing to Self-Exclude myself from their website indefinitely.


According to their website, when you set a Self-Exclusion Limit your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

Under the terms and conditions it says that setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence.


However this is not what happened to me. Instead of closing my account, Playamo Customer Support sent me back an email saying they were passing my message onto the dedicated team who would contact me.


On Apr 14/21, I received an email from Dana, my Playamo VIP Manager stating she received a message from player support, asking what can I do to help?


I replied to her on Apr 14/21, by forwarding my initial request to Player Support in regards to closing the account and self-excluding indefinitely to her email.


On Apr 16/21, Dana contacted me again to state that she had not heard back from me and she proceeded to offer me promotions and loyalty credits to continue playing on Playamo.com.


I emailed her back Apr 16/21 telling her everything I disliked about gambling on their site. Since I had already asked twice to be self excluded, I figured maybe telling her all my dislikes would get the job done. I was wrong. She just emailed me back on Apr 16/21 trying to convince me to play and even provided a cash bonus to my account to get me back playing.


I sent another email back a couple hours later on Apr 16/21 asking her to do as I requested and close my account and to honour my wishes to self-exclude from their site indefinitely.


I received the next email from Dana on Apr 19/21 stating that she respected my decision but asking me to ‘think one more time’. Then she went on to say what a smart player I am, how I am going to win big and offering me more no deposit cash bonuses, and bonus unofficial weekly cashback. Preying on all my weaknesses as a gambler. I finally said fine I would think about it to put the bonuses in my account.


Then Apr 22/21 I emailed Dana again. Only this time it was to request a refund for the $875 that I had been allowed to deposit into my account since making my first request to be self-excluded on Apr 13/21.


I told her that if my request for self-exclusion had been applied to my account as their policy states it should have immediately been, I would never have been able to deposit and lose another $875.


I received a message back from Dana Apr 22/21 stating she was sorry for my gambling problems, my account was now closed and she would pass my request for a refund on to administration. I would hear from them within 24hrs.


I received an email on Apr 23/21 stating that my account was closed and there would be no refund as it was closed as soon as I said I had a gambling addiction and they said nothing could be done as I did not contact them earlier.


I emailed back and forth with Player Support a few times stating I made earlier attempts and requests to have my account self-excluded... But for some reason they don’t seem to consider those as reason enough to immediately close the account even though that is exactly what their policy states.


I am not sure where to go from here. I can not provide a screen shot of the deposits to my Playamo account (but the casino should be able to provide that) as my account was closed while I was trying to do that.


I have included screen shots of the emails to verify what I am stating. I just want them to reimburse the $875 I was able to spend after they did not immediately disable my account after requesting self-exclusion.

staus Resolved
$875

Complaint Statistics

Resolved 98
Avg. Amount $ 2,246
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.1/10 327 reviews

Top reviews from our players

Playamo is highly intuitive with a wide range of engaging games. I found the payment systems for deposits and withdrawals to be comprehensive and reliable.

Withdrawals were processed in no time, and the support team was very responsive. Although the account verification took longer than expected, it didn’t lessen my overall satisfaction.

Dear Huan, Thank you for your wonderful review! We’re thrilled to hear you found Playamo intuitive and enjoyed the wide range of engaging games. It’s great to know our payment systems were comprehensive and reliable, and that your withdrawals were processed quickly. 🎉 We appreciate your patience with the account verification process and are delighted that it didn’t impact your overall satisfaction. Thank you for choosing Playamo, and we look forward to continuing to provide you with an exceptional gaming experience! Best regards, The Playamo Team

user avatar

How smooth the games run and there amazing staff always happy to assist when contacted! Especially the Queen of all VIP Managers Ilona! Has to be the best vip manager I’ve come across in my whole 10+ years playing at online casinos. I’ve played at almost every site there is online and none of them come close to the quality Playamo delivers.

Nothing! Great casino! Even when there are errors or glitches the team at playamo have it resolved in lighting speed!!!!!!!!!!!!!! Whenever I do come across any issues I notify Ilona my manager who always responds super quick. :)

Dear Seancameron, Thank you for your incredible feedback! We’re thrilled to hear how much you’re enjoying the smooth gameplay and the exceptional support from our team, especially Ilona. She truly goes above and beyond to ensure our VIP players have an outstanding experience, and your kind words will mean the world to her! 🎉 We’re delighted that Playamo has exceeded your expectations, even when challenges arise. Resolving issues quickly and ensuring you have the best gaming experience is always our priority. Thank you for choosing Playamo, and here’s to many more exciting moments together! Best regards, The Playamo Team

user avatar

I enjoyed a fantastic experience at Playamo, highlighted by its extensive game library and intuitive design. Depositing and withdrawing funds was hassle-free with a wide variety of payment systems. Withdrawals were executed swiftly, and the support team provided prompt assistance whenever needed. The account verification process took longer than expected, yet my overall impression remained excellent.

Dear Giklin37, Thank you for your glowing review! We’re delighted to hear you had a fantastic experience at Playamo, enjoying our extensive game library and intuitive design. 🎮 It’s great to know that depositing and withdrawing funds was hassle-free and that withdrawals were processed swiftly. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional gaming moments. Best regards, The Playamo Team

user avatar

With its modern design and extensive game library, Playamo provides a top-notch gaming environment. The availability of numerous payment systems for deposits and withdrawals makes managing funds easy.

Withdrawals are processed quickly, ensuring timely access to winnings. The account verification took longer than anticipated, but overall satisfaction was maintained.

Dear Sassil88, Thank you for your excellent review! We’re thrilled to hear you enjoyed Playamo’s modern design and extensive game library, as well as the ease of managing funds with our variety of payment options. 🎉 We’re glad your withdrawals were processed quickly and appreciate your patience with the account verification process. Your overall satisfaction means the world to us, and we look forward to continuing to provide you with an outstanding gaming experience! Best regards, The Playamo Team

user avatar

I enjoyed the easy-to-use platform and the wide selection of engaging games. Withdrawals were processed rapidly through multiple payment systems. While the account verification took some extra time, it didn’t negatively affect my overall positive experience at the Playamo.

Dear Vergarin, Thank you for your fantastic review! We’re delighted to hear you enjoyed Playamo’s easy-to-use platform and wide selection of engaging games. 🎮 It’s great to know withdrawals were processed quickly through our multiple payment systems. We appreciate your patience with the account verification process and are thrilled that it didn’t affect your overall experience. Thank you for choosing Playamo, and we look forward to more exciting moments with you! Best regards, The Playamo Team

user avatar

After browsing through different gaming platforms, I decided to create an account with Playamo casino due to its impressive catalog. The slot games were colorful, engaging, and ran smoothly on my computer.

Beyond that, the live dealer options for blackjack and baccarat truly elevated the entire experience, making me feel as if I had walked into a brick-and-mortar casino. I was also thrilled by the weekly tournaments, which introduced friendly competition and made each session feel fresh. My only letdown was some confusion about how to apply a bonus code, but once I figured it out, everything proceeded smoothly.

Dear Carleno, Thank you for your amazing review! We’re thrilled that you chose Playamo and enjoyed our colorful and engaging slot games. It’s fantastic to hear that our live dealer options for blackjack and baccarat made your experience feel like stepping into a real casino. 🎉 We’re also delighted that you enjoyed the excitement of our weekly tournaments. Your feedback motivates us to continue delivering a top-notch gaming experience. Thank you for being a part of the Playamo community, and we look forward to many more thrilling moments with you! Best regards, The Playamo Team

user avatar

Betting on niche sports like badminton has been surprisingly fun on this platform. The odds are competitive, and the games are quick. It’s a refreshing change from mainstream sports.

Hi Kinaz, Thank you so much for your review! We're thrilled to hear that you're enjoying betting on niche sports like badminton and that you're finding our odds competitive. We're always excited to offer a variety of sports to cater to different interests, and it's great to know you're having a good time with them. We appreciate your feedback and look forward to providing even more exciting options for your future gaming experiences! Best regards, Playamo Team

user avatar

I'm really impressed with how quickly I receive my winnings from PlayAmo Casino. Payouts are fast and reliable, which is something you don’t always find. My only complaint is that some of the games take a bit longer to load than I’d like, but they don’t lag. I came across this review, decided to give it a try, and it’s definitely been worth it. The verification process is straightforward and quick, making everything hassle-free.

Вы сказали: Simon49 4 reviews December 20, 2024 7 I'm really impressed with how quickly I receive my winnings from PlayAmo Casino. Payouts are fast and reliable, which is something you don’t always find. My only complaint is that some of the games take a bit longer to ChatGPT сказал: ChatGPT Hi Simon49, Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear you're happy with the speed and reliability of our payouts. We understand that some games can take longer to load, and we're always looking for ways to improve the overall experience. Your feedback is valuable to us as we work on making PlayAmo even better. We appreciate you being a part of our community, and we look forward to your next visit! Best regards, PlayAmo Team

user avatar

I feel safe playing here, thanks to its strong security measures. The only downside is the high wagering requirements on some bonuses. Nonetheless, the overall gaming experience is thrilling. Definitely thumbs up from me!

Hi Jeb8, Thank you so much for your review! We're delighted to hear that you feel safe playing with us and that the overall experience has been thrilling for you. We completely understand your point about the high wagering requirements, and we’ll make sure to take your feedback into account as we continue to improve our bonus system. We appreciate your support and look forward to providing you with more exciting experiences at PlayAmo! Best regards, PlayAmo Team

user avatar

Playamo Casino has really been a solid choice for me. Honestly, every experience I've had with them has been nothing short of positive. The community is really active and engaging, and I love that they often reward loyal users, which is always a nice bonus. The odds they offer on the site are quite competitive, making it a great option whether you’re into casino games or sports betting. I’ve never had a problem with customer service either; they're always quick to respond and genuinely helpful whenever I’ve needed them. All in all, if you're looking for a trustworthy and enjoyable place to play, I’d definitely recommend Playamo.

Hi Curt878, Thank you for sharing your positive experience with us! We’re thrilled to hear that you’ve enjoyed being part of the PlayAmo community. We always strive to create a fun and rewarding environment for our players, and your feedback is truly appreciated. We look forward to continuing to provide you with great experiences and rewards. Thanks for being a loyal player! Best regards, PlayAmo Team

user avatar

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