Page 13 – Player Reviews for Playamo Casino

I like everything in this casino. Every aspect, from the games, deposit bonuses, VIP programs, free bonuses and especially instant withdrawals are impressive and fantastic! My fastest withdrawal was 4 mins. in the amount of $100. Trust me, document verification is not a problem here I think my documents were verified in more or less than 30 mins. Could have been shorter If had uploaded the additional documents needed faster. Take note, my total deposits before the verification process then was only $40. They treat their players equally.

Their new promotion on top of all the great bonus offers is the RALLY OF CHAMPIONS where you can win a brand new BMW5 series! Playamo should have had 10 star rating, nothing less. Credits to my VIP manager Elly for being so accommodating!

Nothing. I just dislike that I have run of words to add how great this casino is.

I joined on Playamo casino with a small deposit to give it a try because I didn't know much about this online gaming provider.To my surprise they have over 12 Providers of game so finding your favorite game won't be a problem here ! An awesome 100% bonus to get you started and free spins on top of that. I didn't get very lucky on my first deposit but the games really have potential exscpecially the Amatic games.

Sometimes the game freezes and i have to reload it. But this is normal everywhere even though I don't like when this happens

My first casino, on the platform of softswiss. I registered more than a year ago and still play. For this time there was not a single controversial situation. Great bonuses, every week Monday and Friday! VIP program is the best! I'm pleased with everyone, I recommend.

A good choice of gaming providers. Instant payouts of winnings. For me, some pluses.

This is my regular casino when I want to play Amatic, Endorphina and Gameart slots, they also have a lot other providers.

Verry nice and fast verrification prosess. cashouts are verry fast usaly done in few hours.
24hours live support.
Smooth and safe casino I can recommend to anyone.

Only Friday bonus that is offered atm, wish there was offered some more bonuses.

All I can say is WOW.... Instant Withdrawals, and great service... I think this is the best casino on the net folks, cant ask for more

No dislikes so far, all the games and services and swift withdrawals are there, I faced a lot of issues in other casinos in terms of verification and tedious process but nothing like that in Playamo... Great Job Playamo team

I love playamo. they give so many bonus. I have been cashout so many times and just a bit long for it.

What I dislike is when Im withdrawing money they give so many excuses from live chat. I want withdrawal but they dont confirm it and it always long so pls have make this fixed.

Pretty good range of games. Pretty fast customer support reply.

Worst customer service, multiple customer service advisor's have either given me completely wrong information (several today alone) about my account or bonuses I'm waiting for that just never show up. Today I waited 24 hours then another 4 hours for my deposit bonus which an employee assured me would arrive at that time. Around 4 hours later I enquired again only to be told 1 more hour. (All of these people had access to my account information??) I waited another hour and contacted again only to be told I wouldn't receive a bonus & was never entitled to one in the first place because I apparently cancelled it. No compensation was offered for the extremely poor customer service I received all day despite the $100's of dollars I've deposited so far. Definitely the worst casino for customer service. Hands down.

Everything is good. I love this casino. Thank you very much Playamo :)

I have a problem always. You give me free spin but they games using eur currency. I use only BTC. For example now I have INTERMEDİATE status in VIP PROGRAM. They gave me free spin. But free spins using EUR currency. They must fix this problem.

Excellent no problems at all with this casino

Quick response on live chat and very helpful in all questions asked

Withdrawals are very fast and verification process very fast too

No dislikes at all this is a fair and honest online casino

I came across PlayAmo Casino at Askgamblers way back in June 2016. Back then, they had a promotional offer for new players of 100% deposit bonus + 100 free spins, which caught my eye and interest, so I then visited their website and checked through their T&C to be sure that I could register and get those free spins. All was in order, so I signed up, made my first deposit and got those free spins too, all without any hassles or glitches. The only thing that I didn't like was that the free spins came over 5 straight days, at 20 free spins per day, and the designated allowed game was 'Lucky Lady's Clover', a game that I have never played on before. Needless to say, I got nothing much from those 100 free spins, with no wins at all.

As for my deposit and bonus money, I was happy that it could be used to play on Dead Or Alive, unlike at many other casinos which restricted this game. Happy I might have been, but disappointment was all that could be seen - the game played badly and I lost all of my money soon enough. No chance at all at making a win or withdrawal. The welcome package offered a 50% deposit bonus + 50 free spins for the second deposit, but the free spins were for another unknown game to me, Lucky Blue, so I wasn't interested at all. Not only that, no game with 'lucky' in its title has ever been lucky for me, so there was nothing much in the offer to attract me to carry on playing at PlayAmo.

There are several things that I don't really like about PlayAmo Casino. The wagering requirement was 50x the bonus, too high and too much for me. All the free spins offers available were for games that I do not like or was unfamiliar with. A $50 limit was all that could be withdrawn from any free spins winnings, when other casinos have a $100 limit instead. The VIP Rewards for loyalty all had wagerings attached to them, which should really be without in order to be attractive.

But most importantly to me, my favourite games and game providers were not in the casino's directory, so I had no good reason to come back and play more. No doubt PlayAmo has over 1000 games to choose from, but what's the point if my favourite games are not there for me to play them. Those various providers may be a hit with most other players, but I'm not like most other players - I have my own favourites, which aren't others' favourites, so what to do. Just have to skip PlayAmo Casino and play somewhere else.

Good variety of games, good design, that's all really..

Absolutely horrible casino, their staff members are very bad and rude, they don't care about the customer AT ALL, they closed my account for absolutely no reason when I placed 0 bets with a $250 deposit, they just instantly locked the account. I opened a dispute on here and they ignored it. This casino steals your money, literally thieves, don't even touch it.

They have a lot of games and the games are easy to find and browse.

Worst live chat support imaginable. Beyond incompetent, beyond rude. I felt as though they simply did not care about my problem with the bonus code system, or they do not honor their promotions even when there is clearly something wrong with their bonus system.I had the following experience on live chat;

"I entered in the RELOAD bonus code and it didn't work. I sent my deposit, thinking the bonus code would work like it's supposed to, but it gave me an error message. I thought maybe i needed to re-enter the code after i deposit. but that didn't work either. I've deposited and not spent any of my deposit, can you please help me and add the bonus to my deposit?"

Sorry, but there is no any code at all in your profile. Bonus cannot be issued to your account."

Absolute worst casino ever. I wouldn't even give them one star, if that was possible..

Good games, bitcoins availability, good graphics. I had a small win, that's another plus for me especially.

The big banner in the main page. It was terrifying me almost for the whole time I was searching the games. Withdrawal was not so fast at it's expected, but I didn't have problems (due to my recent conflict with Loki Casino it's a big plus), but I think the system could work faster. Support seems to be not very fast.

Many games especially live , instant deposits, many payment methods.

Very slow cashouts, they advertise instant and mine is been already 2 days and they keep telling me "Investigation for security" I uploaded my passport and now they ask selfies which is pointless. Don't bother to win big with them, you'll regret it i promise it.

Absolutely don't recommend this one! But didn't got bonus money or free spins or cash back or frequent player points! They have nothing to keep you there. Deposited € 1,500 in three months has never won anything and the maximum balance achieved individual deposits also x2! Surreal. What I think will not last long and will pass blacklisted certified from forum.

I did like the many games they have and the promotions.

You can't set limits so I sent them a email yesterday that I want to close my account but they don't answer so I losed again today. Support on other sites is much faster. Yes I now they have live chat but English is not my first language so its easier for me to send a email and other sites respond within minutes our hours on email. I guess because I wont to close my account that they don't replay and unfortunately it worked due to the fact I deposited again today.

One of the best! Lightning fast deposits and withdrawals. Extremely helpful customer service - I had won free spins in a contest, but it was for a game which I was region-restricted. They offered me the same spins on a different game which I was able to play.

Highly recommended!!

Can't think of one thing I disliked. Not even 50 characters worth.

At first I thought that Playamo Casino also belongs to Direx N.V but that's not the case. The do have the same games as Direx N.V. casinos though.

I've signed up at Playamo somewhere in 2016 but never gave it any thoughts after that, I didn't even took the time of making a deposit. I was starting giving the casino some attention when they sent me an email about my first deposit is still waiting for me but that was months after my registration. So I read the their email and I went to the website and made my first deposit.

I must say that they have the best comp points feature, this feature could be an advantage for high rollers out there because with 5.000.000 CP a super car is waiting for you. The super car will never be in my possession because 5.000.000 CP is too hard for me to earn. I've spend a couple of hundreds euro playing at this casino and I'm only level 2. The casino has recently added EGT games which are I played quite often in the past few weeks. Sometimes EGT games lagged but I don't think it's the casino to blame because I had the same issue at other casinos but fortunately they have a massive choices of games.

Live chat support responded fast most of the time, friendly and well informed. Sure, sometimes I have to wait a couple of minutes but that's nothing compared with some other casinos. My first withdrawal took longer to process than I expected but it was instantly fixed after contacting the support agent.

Playamo casino earned itself a 8 stars rating and most of the stars are earned for the fast and friendly support staff.

For the high rollers among us, go get that super car!

Some games are not playable with bonus money. Leveling up took ages. No loyalty free spins after several deposits, just like DasIstCasino.

E-mails regarding promotion do not sent very often. Latest games from some providers are not in their list.

One more good SoftSwiss product I have played. Nice games list and medium speed withdrawals.

It would be better to give more freespins for each next deposit.

Fast deposits, fast cashouts. Great promos and spins. Live chat responds fast and very helpful. Good page layout easy to navigate. Great loyalty perks.

None so far I recommend this casino its one of the top casinos on my list.

Playamo is where my Amatic saga started in the first place. I was looking for some new decent casino to play in and saw that Playamo offered instant payouts to Neteller. I took a quick look around the website and liked what I saw. They are a new casino launched in 2016 and I think I was among the first players to make an account there. They belong to the SoftSwiss group of casinos which became my favorite casino group of all times.

I liked their bonus promotions. They have a 100% match deposit bonus up to $100 plus 25 free spins on Steam Tower for your first deposit, 50% match deposit bonus up to $100 plus 25 free spins on Starburst for your second deposit and a hefty 50% match deposit bonus up to $100 plus 20 free spins on Gonzo as a weekend reload bonus. The wagering requirement is high and is set at 50 x bonus amount, while the maximum bet per spin limit is set at $5.

Anyway the first time I played here I made a small 25 euros deposit to try the games. I got the 25 euros bonus and had a total of 50 to play with. I didn’t know much about Amatic slots at the time. The only game I knew was Book of Aztec and that was the first time I ever played her. I set my bet to 0.50 and started spinning. After I while I triggered a bonus round and the special symbol was the woman, which is the highest paying symbol. The reels were spinning and then boom. 4 woman symbols on the reels and 500 euros win or 1,000 x bet. Overall I won around 550 euros in that bonus round. I kept on playing some other games and withdrew 600 euros.

Uploaded my documents and was ecstatic when the money arrived on my Neteller account 20 minutes later.

I have signed up and deposited at playamo only to find for some reason I can't play anything, customer support have run me around in circles saying they will let me know when it's fixed only to chat to them again and hear there seems to be no problem when clearly there is I can't play anything still and think I never will.

I wish I never come across this casino as it has been worst online casino experience so thanks for taking my money playamo and giving me nothing.

Nothing, I am a avid player I think that I have played in more the 100 online casino so far, never ever had somebody asking to wager 3 times the deposit in order to cash out, or to give them a 10% commission in order to do it.

I would never recommend this casino.

Withdraws to credit cards are really fast, within minutes.
Enough choice for slots to play.
Depositing and registering is also very easy.

Withdraws to bank account take too long. I had one waiting for 22 hours and it got threw after I asked live support. Live support is willing to help, but not always as friendly as I would like to see.

Missing some Netent slots like Barbershop.

Absolutely don't recommend this one! Deposited €500, but didn't got bonus money or free spins or cash back or frequent player points! They have nothing to keep you there. Can't believe their rating is that high when I read everything beneath.

Closed my account cause didn't feel appreciated! Never again for me!

Game play was good. This review is, however, about my most negative experience.

You can see the negative reviews that many have for the "customer service" team at Playamo. This is the most incompetent and disrespectful customer service system I have ever encountered, in any industry. I genuinely can't believe they have anything above a 1* review. I tried and tried and tried to resolve a complaint with them, both through emails and their live chat system. I literally could not even get a response. I sent four separate emails directly to their support email address, and did not get so much as an automated reply. Nothing. I tried more than 6 times to actually talk to someone on their live support system, and after waiting and waiting and waiting, though I was #1 in the line, I would be connected to someone named "Support Agent" with a number *(i.e. Support Agent 2), who would give me canned, useless answers. I always asked to speak to a manager, and I made these requests at all different times and on different days. I was always, without fail, told "sorry the manager is not available now." I would ask when management would be available, and I was promised that chat transcripts were recorded, but I was made to repeat my whole ordeal to every single chat person, all of whom made me go through the whole process again and again only to tell me that management was not available but that they would get back to me absolutely as soon as possible.

On live chat session #5 (give or take), when the support person said, "The manager is not available right now, sorry," I asked, "So you guys just say that all the time, no matter what, huh?," and he did not even respond.

Today, after explaining that if I did not talk to someone today ("Support Agent" yesterday promised me that I could speak to a manager today), I would file an official complaint, the support person finally started talking to me like an actual person, though very unprofessional. My complaint with the casino is about the wording of their terms and conditions, and this support person explicitly agreed with me that the "rule" in question, as written, is not binding and that the wording is confusing.In the screenshots below, you can see him agree that "from the side of the English language [I] am right" and "yes, I do agree that the rules are not clear." He also said that he does not enforce the rules, the casino management does; he just follows the rules. But he would not allow me to talk to anyone who could do anything about this situation.

So, I am down over 1 BTC and many, many, many hours of my life. The employee and spokesperson of this company agrees that the terms by which they seized my winnings is unclear and unenforceable. I gave them many, many opportunities to come to some middle ground or understanding with me, but I could not even get an email from a real person. The fact that they actually advertise as having "friendly support" is just laughable. If they do not resolve this with me, I am going to get a lawyer, because they cannot legally enforce their terms as written (and documented by me), a fact which is made all the more evident since the customer service person admitted it.

Games are good, and casino is good this is an extra review to show off my problems with playamo.

Support is again terrible, they always say sorry but don't take problems serious, I asked them to count my wagering and winnings so I can calculate a bit if I receive 10% cashback today, support agent as is name was, says he's an Support manager, he can't tell me this because it's a surprise, and he wasn't helpful at all, always same standard answers, since when a player can't ask for the amount of wagering I did?

This isn't a secret at all it's my right to ask for that and to know that, what a terrible support they have I never expected such a poor behavior from there side, if u are a manager u should know much better. I'm very dissapointed in playamo, terrible.

Variety of games that they offer is the only thing I can comment on and at times they can payout fast but it is not consistent.

How can live chat take 2 hours plus to speak with you even though it says your number 1 in queue?? It's has been so deceiving?? Live chat are the worst I have ever dealt with. Lately its been so hard to contact them and I never shave posted anything negative for any casinos ever.

Playamo is an casino I joined due the fact they accept bitcoins, I had lot of fun there, the bonuses I got on my deposits where really nice, and there casino always paid my withdrawals quickly! the bonus offeres changed but are still really good!

I think they have a really fair wager on bonuses! And an excellent mobile casino! And very good gaming providers! maybe play 'n go or quickspin, or microgaming would be a really good thing too Add!

Min withdrawal For Cubits is 100 euro! Way to much, this is only when u cashout euro's to bitcoins! Support sorry to say is a big drama, especially today I want to ask regarding cash-back promo because I'm pretty sure I get at least 10 euro cash-back because I wagered and played slots for hours, and I'm currently 39 minutes waiting on chat and it still says you're number 1 in the queue approx waiting time 2 minutes!

This is such a drama! and email support I don;t even want to try the few times I did this I never or received a response after 2 days!

I registered here about a year ago and for the last months I decided to play a little bit more often. I really like the whole layout that playamo.com has. Very easy to navigate and a lot of software providers.

Every Friday players receive 50% on the next deposit and also free spins on Gonzos quest slot. I made good withdrawals here and never had any problem. Verification time process as far as I remember was around 2 hours and of course withdrawals via e wallet take around 30 minutes max from my experience. Support is there 24/7.

Nothing bad especially. Its a casino that player can trust their cash.