Parasino Casino

Item: Parasino Casino
Rating: 1
Author: Irena D.

Parasino Casino

The casino is blacklisted.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 13 reviews

3.9/10

13 reviews

Complaint Response 17 complaints

4 days avg. 17 complaints

What we like

Full selection of NetEnt games available
Large live casino section
Live chat support available during business hours
Secured with SSL encryption
Proven fair by TST and eCogra

What we don’t like

Live chat not available 24/7
Full third-party audit certificate not available

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Irena D.

Parasino Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.parasino.com/Casino

Established

2012

Licences

Curacao Gaming Control Board

Company

Maslin Properties Ltd.

Affiliate Program

Parasino Affiliates

Languages

English, German, Spanish, Russian, Turkish, Finnish, Norwegian

Casino Type

Instant Play

Deposit Methods

Bank Wire Transfer, Payz, Maestro, MasterCard, Neteller, Paysafecard, Ukash, Visa, AstroPay Card

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Ukash, Visa, Payz

Withdrawal Fees

Currencies

Euros, British pounds sterling, Turkish Lira, US dollars

Pending Time

3-12 hours

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 3-7 days
Card Payments 2-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Betsoft, Endorphina, Games Global, NetEnt, NextGen Gaming, 1x2Games, Elk Studios

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+442071510610

FAQ Section

Suggest an edit

Parasino Casino is an online casino that offers slots and other instant-play casino games in nine different languages. It is powered by NetEnt, one of the leading innovators in the online gaming industry. The casino is licensed in the jurisdiction of Curacao.

Security and Fairness

The people behind Parasino have taken the necessary steps to ensure player safety. Most importantly, they have implemented SSL encryption into their network. This means that any sensitive information, such as your password or credit card number, is kept obscured, making it virtually impossible for anyone to steal your data.

The NetEnt platform used by Parasino has been certified fair countless times since its inception. The NetEnt official website lists a fairness seal from TST. Parasino states that they have received eCogra certification, although a seal is not on the site at this time.

Support

We're pleased with the level of support offered by Parasino. If you have a question, you can use the casino's live chat service to instantly contact a representative during business hours (10:00 - 22:00 CET). During this time you can also call the casino using their international phone number. If you need help outside of these hours, you can leave a message and a representative will get back to you on the following day.

Games

Players at Parasino can enjoy the entire collection of slots from NetEnt. Their five-reel video slots have been renowned for their unique themes and interesting gameplay elements, such as the shifting reels in Robin Hood slot and the classic comic book appearance of Jack Hammer slot. The casino also features several classic three-reel games, such as Gold Rush slot and Safari Madness slot, that focus on big line payouts.

If you're looking for table games, Parasino has a good variety. They feature a live casino that runs 24/7 and features games like baccarat, roulette, blackjack, and casino poker, with accommodations for all types of bettors. Alternatively, you can play in their virtual table game library and enjoy games like blackjack, roulette, baccarat, red dog, Hi-Lo, and Caribbean Stud.

Video poker players can choose from four different variants at Parasino: Jacks or Better, Deuces Wild, Joker Wild, and All-American Poker. However, each of these games can be played in both single-hand and multi-hand denominations, and some are even available in a classic format that more closely resembles older video poker machines.

Complaints

Read the complaints other players have left for Parasino Casino. Learn more about complaints.

Show all complaints

Submit complaint

Rejecting withdrawal without saying why

Hello Dear Sirs I want to make complaint for https://www.parasino18.com I have account on https://www.parasino18.com, name is Max111. Account is fully verified. Email is < email removed >. I booked withdraws several times, but it was rolleded back: http://prntscr.com/k55geu Also they dont answer on my requests: https://prnt.sc/k55duu http://prntscr.com/kfeae2 They simpy closed all my request without answer. Now from 01.08.2018 i cant event nter in my account: http://prntscr.com/kfeay3 Also i cant reset password: http://prntscr.com/kfebeu Please help me, my balance is 270 USD. If you need any other information please inform me. Thank you

Unresolved

$270

After a week still no documents verification and no payout

Last weekend I won EUR 100 at Parasino.com and made a withdraw. I noticed that I had not sent them my documents to verify my account so I did. It's been almost a week and nothing has been done, withdraw is still pending. Why is this so slow? I get NO response on their live chat which I entered several times. Every time after waiting (in vain) for six minutes I get an email option. Used that one time, no response. When will I receive my money Parasino? You are operating very customer unfriendly.

Unresolved

€100

Not allowing to set gambling limit on account

The following from Parasino casino FAQ: "Is there a way for me to set daily, weekly and monthly deposit limits? You are able to set Daily, Weekly or Monthly Deposit Limits. These can be set within your ‘My Account’ sub section ’Responsible Gaming-Deposit limit’. Limits can be amended at anytime in the same section." What is says when trying to set limit on my account: "You have not activated gambling limit. Please contact online support to assist activation." What happens when you try to contact live person; "Please come back in 30 minutes, we will have people who can do that for you then." Can't you just tell them to allow me to set limit on my account? "I can leave them a note" What happens when you try to contact live person regarding this issue for the next 3days: Total silence, can't reach anyone via live chat nor email. Also the note the live person promised to leave must have got lost since I'm still unable to set limit. This is clearly a scam. I have 400 euros on my balance atm and starting to think that I will never see that money. This can't be right, Why is this casino not blacklisted already? There are several similar reviews and complains on this same page. No

Rejected

Blocked my account and reversed withdrawal

I have been playing with this accoutn for quite some tiem made success ful deposits withdrawals in the past, when i went to withdraw all of my funds to my ecopayz account the withdrawal request was accepted when i wen to check a few days later, my withdrawal request was reveresed and then i was locked out of my account for invalid attempts, told to try again in 15 mins then i tried next hr next day still get same message I am blocked out of my account. When i tried to reset my password message says I am blocked contact support. I have created several support tickets with no response, also unable to get hold of anybody in support chat or response via email or ticket system,

Unresolved

Withdrawal being constantly declined without any explanation

I wanted to withdrawal Money from my Parasino Account. I have tried it 3 times, all has been cancelled. The first withdrawal in January (29.01.2015) - was cancelled. Then i have sent my "Documents", without getting asked for and requested a new Withdrawal. Few days later, no response to my Documents, but withdrawal was cancelled again. Then (15.02.2015) i did a new withdrawal request of 261€ and i also reached someone at the Live-Chat after x-Tries, he told me, that they didn`t get any Documents, but i shall send """the Documents""" again, what i did - he confirmed, that the email arrived. Last week, i contacted the Live-Chat again, cause there was 1. no response to my email with documents and 2. withdrawal was still pending. He told me, that they will contact me, when they have processed my Verification. Today (29.02.2015) i saw, that my Withdrawal has been cancelled again and certainly, no response to my Email (with Documents) - no explaination why my withdrawal was cancelled. No response to any Email, to reach someone of them in Live-chat is like a lottery, they are cancelling withdrawals without any explanation. I can`t do more, than sending Documents and asking the Live-Chat-guys (if i get somebody), what is the Status again and again. But nothing has changed, unfortunately no reaction by them.

Unresolved

€261

Account blocked, no support for over a month!

Parasino.com blocked my account for "too many login attempts". They don't have automatic password recovery procedure. Their system says that after 15 minutes my account will be acutomatically unlocked, but nothing happens! Their customer support don't respond for a MONTH! Please help me to return my money from this casino! Regards, Aleksei Abramov

Unresolved

Parasino Casino declined my withdrawal with unfair reasons

I won 1700 € euro by single bet then my withdrawal request was rejected. Later i learned that the reason of this rejection was an IP conflict(which seems happened 3 months before i won the mentioned bet) with another Parasino member. After going through all the rules listed on the Parasino web site(with the live support), Parasino responsibles gave up on this claim because the IP conflict rule was only related to bonuses claimed from promotions where in my scenario there were no active bonuses. They later tried claiming there was a problem with the regulation of the earned bonuses but they again gave up on this claim after i explained and proved that there were no active bonuses on account when i won that bet. Later they claimed the combination bet which i won 1700 Euros was same with another Parasino member! Later they said 4 of the 6 total matches were same other two matches included i the combination were different! They said this is an act of scamming! How come i am being accused of scamming because 4 matches(out of 6) included in my combination were used by another person? Current condition is that Parasino is not letting me withdraw my money still using above mentioned claims. Here i kindly request you to fairly evaluate my condition and then make my money available for withdrawal. I believe in that all betting people around the word supports me about this situation.

Unresolved

€1,700

Staling my payment for weeks

I have 1700€ pending withdraw in Parasino thats not getting processed. It stands pending for about 10 days now. I have send and get approved my documents. The live chat told me early last week that there was problem with neteller payouts, and that 2-3 more days was my expected waiting time for payment to be processed. But still i have not get my winnings and they dont answer a mail i sent them. The live chat its always online when im contacting them, but they never answer. What is the reason for this delaying, and why dont answer any attempt to make contact with them. I cant see any reason why im treated like this when i have done all documentation, and they give me answer the last time i was in touch with them that 2-3 days more and money will be processed.

Unresolved

€1,700

Delayed payment, no response

Dear Sir/Madam, I would like to complain about sportsbook Parasino.com I opened account at 31/10/2014 and successfully verified my ID, provided necessary documents. Everything was ok, but I made a withdrawal request (that was not my first request) of 450 EUR to my Neteller account at 22/03/2015 and still didn't receive anything. I asked many times, but support desk told me that there is some kind of problem with Neteller and I had to wait. But from 29/03/04 their support desk is unavailable. I can't reach them by e-mail or online chat. Nobody answers. I want you to intervene and help me to withdraw my funds: 450 EUR (my withdrawal request) and 868.68 EUR (my current balance). I can provide you with all necessary screenshots of my account, our correspondence and my documentation.

Unresolved

€1,318

Payment Sits as "Pending" Long after agreed period

Given me awful advice and lied to me. Only afterwards did I see on this website they did this to others before me and it's still un-resolved. I had £530 to withdraw. They told me to open a UKash account, withdraw to there and go to a cashpoint and get the money. I did this in good faith and UKash told me that as they'd been paid in Euros I couldn't use their cash withdrawal facility. I made it very clear to Parasino on the Live Chat I'm in the United Kingdom and was this an option and they said yes. I called them and this was told to me over the phone. I then spoke to Parasino who insisted UKash were "lying" and I could use their currency converter feature. They simply insisted UKash were wrong about thier own product! Anyway I then had to re-deposit the money back into my Pasrasino account via UKash deposits, and do a bank transfer. This will take 24 hours maximum to leave my betting account, and after that is with me in say 5/7 days. Bit of a pain but hey ho.. It's still sitting there as a "pending" withdrawal in my account on Parasino and nobody responds to me on the Live Chat and they have no phone number. It has been there for 5 days and counting now, despite me being told before I withdrew it that it would be sent within 24 hours maximum. This is also the time-scale stated elsewhere. What to do to get my money back and then never use them again? The standard of the English language used on the Live Chat is laughable (it has actual made me laugh out-loud at my work desk at times) and they are very unhelpful and somewhat un-intelligent. How do I get my money back now I'm at this point?

Resolved

£530

Parasino Casino Complaint Stats

Resolved 4 / 16

Avg. Amount $1,611

Avg. Complaint Duration 7 days

Avg. Response Time 4 days

Review this casino

Share your thoughts with other players

Player Rating

3.9/10 ● 13 reviews

Top reviews from our players

paquito76

12 years ago

I’ve been directed to the Parasino Casino from a sports bettors forum where I read some laudatory words about them.

At first sight they seemed to a little familiar to me (later recognized their layout is pretty much the same as Jetbull’s). I found it strange but they have a absolutely no sports betting promotion and I was almost ready to leave when I saw their 100% first time deposit casino bonus. Its x35 WR was acceptable so I deposited just €45 via Neteller (the regional based deposit options didn’t contain Skrill method). Though usually I don’t play at Live Casino, this section must be strength of Parasino as they offer more than 30 tables for roulette and card games lovers and players also can choose from Xpro or Evolution Gaming platform. In the ’normal’ casino besides the main providers NetEnt we can meet OMI, Sheriff, PlaynGO and Betsoft products too.

My first stop was PlaynGO’s popular Wild Blood game where I played with a €0.75 stake. Thanks to their bonus games and gamble feature, I could leave the game with €40 profit and thought from this dark, sinister mood I go to the opposite and went to Sheriff’s cartoon-like, little childish Fortune of the Pharaohs game. I accidentally left the bet level fro the first spin as it was when I opened the game but I had a little success as the ’Click Me’ game was emerged causing a €20 win for a €2 bet. Unfortunately, this was the most positive result I got here.

Lately, I became a fan of Sheriff games’ superb graphics but I wish they had more serious theme. I think some fantasy or action relevance games would be very cool. Of course I couldn’t let dry some favourite NetEnt slot like Secret Code or Blood Suckers but this time Spellcast was my saviour as during free spins I got two 5 of a kind lines tripled the amount of such winning would be in normal mode and according to my calculations with other winnings it awarded me slightly less than €180.

After turning over the prescribed amount in two days I had approx. €175 on my balance. I had no problem with withdrawal as it landed on my Neteller account 2 days later counting from the request.
I had a great and funny first time at Parasino and everything worked well. I hope I’m going to have such enjoyable moments here in the near future.

Irine

12 years ago

Parasino Casino is powered by some software casino including NetEnt software and for months of playing this casino I've been granted a 50% monthly reload casino bonus every month! Okay, it all started when I saw their promotion via an invitation a welcome casino bonus 150% welcome bonus package how it works? So when your first deposit to the casino you will get their 100% match bonus up to $200 the minimum of deposit must $10. Then the rest 50% of welcome bonus package is when you deposit again up to $300. Well the the Netent slot is good for me even they don't have my favorite slot still it's better to play there slot, I also played Jacks or Better, Video poker but I don't play blackjack games I don't know if it's in their terms and condition. The most stupefying game to their casino is the "Live" games because of variety of live games and I think it's compatible to their casino.

I always wanted to play live games because I want to play different games and also to be different at every casino. If you are under bonus circumstance you are not allowed to play live games so my option there is to play play slots classic slots, scratch cards, video poker, and some eligible table games. I am lucky to scratch card game while in slot never mind lol when I play slot at that time I think the casino is very busy because the chat support is slow loading or my internet connection is slow? The support is wary and I am happy to their service I think it's the key of their good relation to their customer and also the most important thing the fair gaming reliability.

My first deposit here is good even I didn't won and attained my mission anyway that's the start of fun and I assume that I will enjoy playing in the next deposit and I did not mistaken. I will say that their casino is better and fair.

Inactive user

13 years ago

The first time I came to Parasino Casino I was expecting just a regular "one software" casino. This particular casino was filled with four kinds of casinos. They currently held NetEnt, Sheriff Gaming, Play n Go and Betsoft.

I was currently interested in just NetEnt slots, Live casino, Live Poker and a little of Sports Betting. When I finished my registration and email activation over to Parasino casino I wanted to ask if I was able to take up any bonuses, being inside a mixed NetEnt casino "may" have restrictions over specific players which probably included me. I wanted to call up Live Chat to speak about eligible bonuses I may be able to claim but at the time no one was available to take my questions. They were offline so instead I sent them an email. But given the circumstances I was craving over for some gambling action and could not wait.

Although before I made a deposit Inside the cashier I was only given a few options. The deposit methods they gave me were Ukash which I can actually use "if" and onIy if I bought a voucher, two e-wallets Neteller and Ecocard and finally a bank transfer as a deposit. I was cautious in making a deposit overall because there were only a few options for me to pick based on where I resided from. I used Ecocard for a $40 deposit because my Ukash account was not loaded nor did I have a voucher code. What I wondered is why didn't Parasino have Moneybookers or any major credit card options available to me? I reside in Canada and have used Moneybookers many times but this casino did not have that option.

What a let down! With my suspicions high and my deposit in place I proceeded to play my favorite slots for only a two coin or Level 2 bets on NetEnt Slots (Disco Spins, Thief, and Piggy Riches). With my balance lowered half way down ($20) I transferred my remaining balance onto Live Casino where I lost $10 worth of bets on Blackjack but won it back when I switched to Live Poker. With only $20 left I placed a sports bet after transferring money to my sports account and I won $40 over my $20 for $60. The risk was necessary on my part. After some live casino & sports betting action I returned my balance over to casino once more to play Elements. The rush and feeling along with it's everlasting distraction & chaining feature from cascades as I stared at this elemental video slot made me lose my whole bankroll (under a $2 or Level 10 Bets). I was going to redeposit but since I did not get lucky (da** I got greedy) I decided not to go again. What I like to know is will the online casino world make up the greatest of the best in online softwares? If life can make the "Avengers" movie surely it can come up with a superior casino that makes a Rock concert look like an opera. In other words top up something that's already great with something ultimately bigger.

Here are my ratings for Parasino casino:

Support: 5.5/10
Terms and Conditions: N/A
Deposits: 3/10
Payouts: 5/10
Withdrawals: N/A