Oshi Casino Complaints

Dear AskGamblers Team,

I would like to file a complaint regarding a delayed withdrawal at Oshi Casino, which is operated by Dama N.V.

My account has been successfully verified, and I requested a withdrawal to cryptocurrency. According to the information published on AskGamblers, withdrawals at Oshi Casino normally take around 2 hours, and pending time is between 0–2 hours. As this is a crypto withdrawal, I also understand that it should usually be processed very quickly.

However, my withdrawal has now been under review for two days. I have contacted the casino’s support team several times, and they only tell me that the withdrawal is still being reviewed by the relevant department, without providing a clear reason for the delay or a timeframe for completion.

This situation is very worrying, especially since everything on my account is fully verified and I followed all the rules. I kindly request your assistance in resolving this issue and ensuring that my withdrawal is processed as expected.

Thank you for your help.

Hello, I am trying to withdrawal after i won, I been waiting since 28.10.25. And its still on pending, when i ask support what is happening they are not saying anything and just say I must wait. They also claim that it take 24 hours to the withdrawals to be finished reviewed.

There are 2 withdrawals

1 on 23,510 Nok

2 on 40,000Nok

My account is fully verified and its very disturbing to wait so long when they claim to only take 24 hours

Please askgamblers help me

I know that in Oshi there is a rule that withdrawals must be made using the same method as the deposit. That’s why I deposited via Skrill and also requested my withdrawal with Skrill. First, I was kept waiting for one day, then my withdrawal was canceled, and they told me use bank transfer instead. It has already been 2 days, and I am still waiting. The support team only replies with copy-paste answers, which is very frustrating.

Their aim is to frustrate you and cancel your withdrawal and loss that win support agent never saying concrete things to you always writing like a chatbot “ queue, workload, wait a bit, “

Stay away this casino.

I have been waiting for 5 days now, for this casino to pay out my winnings of 3,500 Euro. I did not use any bonus and my account is fully verified. Chat Support is no help and tells me they are awaiting the Manager's Approval.

I sent a message to my "VIP Manager" who did not bother to answer.

I really wonder all the time, why some casinos treat their players so badly and do this to upset everyone and cause work instead of simply paying out promptly. They take deposits within seconds.

23 Dec 16:25 requested a withdraw €1300 and after some hours 500€!

The nightmare began! I tried to solve my issue with live support! I asked them how long i had to wait but no response!

They were just telling me I had to wait!

25 Dec still nothing! I am using my wallet to avoid all this but it seems they don’t want to pay!

You don’t want to pay your customers even when is Christmas!

Hello I’m a member in Oshi Casino for maybe more than 3 years, my account is fully verified I’ve done more than 50 deposit and 3 cashout. In the main in Oshi.io they put

-12 min Average Cash Out time. Fast payouts

I’ve done a withdrawal of $4000 and $1000 they asked me to provide a Skrill proof with my details in 15 minutes after I made the withdrawal even though my account is fully verified, I provided what asked from them.

Know I’ve been waiting for 24 hours with no action from oshi.io to release my winnings.

I really don’t want to make a complaint here because I have only good experiences with this casino up to today. Member for about three years, 30 deposits and two cash outs.

Cash out pending for 74 hours. Was told by support that all is fine and it is due to get paid. One even told me that it is being processed as we speak. That was 30 hours ago.

Please help me to resolve the problem

5000 euros pending.

Hi, I am writing in hopes of receiving my 1950$ withdrawal I have been fighting with oshi for 4 days. First it was I was not verified I got verified. Then it was were having issues with muchbetter so I tried interac It was rejected, so they said to use bank transfer I did it was rejected. I never had an issue before with any casino now they are saying it's under investigation it's been 4 days. Help please.

Hello,

I never been have worst experince than on oshi casino.

This is on my top worst casino I been playing on since I play casino 10 years.

Stay away from this casino, they will do everything in the world to try to scam you on your winnings ( Raw deposit )

However I did make a raw deposit on this casino 24th of may. I manage to win 28k and did decided to withdrawal my money.

I did before send documents and they did approve all, I'm living in Malta but was on vacation in Sweden when this all did happened. Now when i did make my WD they cancel it and did ask me why I was playing from Sweden.

Totally fine, I did explain how it was with vacation and made my WD again, after another day they cancel again my WD and keep asking me now from nowhere to go outside my street in Malta to take selfie with street name and send to them. Never have done that to anyone else ( other casino , playing over 100+ casinos )

So after a couple of days I came back to Malta and did that also to them. After that they approve my documents AGAIN and even send email that my account is full verified. Now after another day they cancel again my WD and ask me to go and buy newsletter time of Malta and take selfie with that and still they have approve my account 2 times and yet not send me 1 WD out of 15. I did even that as they asked me. Now finally after a couple of days they send me first WD to my revelout on 4000€.

Now after that the first withdrawal has came to me, they start to tell we cannot send anymore to revelout they do not accept the request. I went to Revelout live chat to ask if its true and they told me nobody has from this company tried to send you anything, I ask the casino for proof but could of course not get it.

Now they asked me to make wire transfer to revelout and ASK ME AGAIN for BANKSTATEMENT which is have send to them already, so they asking for documents they got already again from me. When I point out that to them, they said " ohh totally fine now we can send again your money" I have full chat with the agent when they keep on confirming me my accounts its fine , I will get my money 100 times and they do not sending me anything. Now after the wire transfer they keep telling revolut does not accept casino payment.

I need some serious help here from this scam casino that trying everything they can to scam me on my money.

I could not attach the file so I would like your complaint team to have an email sent to me so I can submit them trough an email for you.

Dear AskGamblers,

I have been playing with Oshi Casino for 3 years, and never had any problems...but now they do not want to pay my winnings!

They have sent me an email stating that I have place I bet more than I am allowed, which is not true at all, I have asked them to sent me a game play history for that specific moment where i have place that bet, but they ignoring my request.

I have also find out in the game history which I am able to see last 50 game plays, that there is one game added to the list.

I never play that game in my life and what is strange about it it says bet placed 0.00 CAD and win 0.00 CAD, how is that even possible?

Please AskGamblers if you can help me with this issue?

Thank you

I am not able to withdraw my wins event though I did lost a lot here. Now I have 9000$ in my balance and even though I succeed all my verification process, they tell me that your 2 banks policies reject our payment. I called my bank and they said there was not a single try and not a single reject, I also made a deposit from my usdt wallet but they said all my winnings was from credit card so I can only withdraw to bank account. Its already 10 days days I am receiving payment rejected, as you can see in screenshot they told your bank rejected payment, but bank says they didnt received anything.

Hello,

I would like to file a complaint against the casino provider Oshi Casino because they have been preventing me from withdrawing my money for more than 2 weeks (17 days). I reported the problem to them on the very first day and as soon as I click on the Withdrawal tab, the whole page freezes. When I told them about it, they first asked for the entire video proof (which I also sent them - from pictures to video clips), but nothing was resolved. They haven't given any additional information for 17 days, I have practically no information on when the problem will be fixed, what the problem actually is, etc.

Every time I contact them, I get the same answer, that the team is working on it and that they are solving the problem. But everything is taking too long.

I also asked them if they can force the withdrawal from THEIR side (I would give them my bank details, etc.), but I didn't get any answer to that at all. They even said that they need to "resolve" the issue with my bank provider, but that of course is not true, because the problem is in their frozen webpage withdrawal tab and not my bank provider (I can't even enter my bank details or start the withdrawal process) so that claim is totally false and misleading.

It seems they just want to wait for me to spend my entire account balance or they just want to trick users into depositing money to their platform and then not allow them to withdraw their winnings or account balance.

I ask that the matter be thoroughly investigated and resolved because otherwise I will be forced to hand over the matter to my lawyer, who will initiate an official lawsuit against the owner of the mentioned casino provider.

Greetings,

Nejc.

On Thursday the 19th of May around 7pm NZST a notification popped up on my screen that I wlhad won x1000 times bet on the Pragmatic Play Daily Prize Drop - I screenshot this. Very excited about this, I questioned the live chat about this and they told me that yes it would be paid out once the tournament had ended, which happened to be 10 hours away. Transcript saved.

Then the 10 hours had passed and still nothing, so I questioned again and then they told me "Oh no, you will have to wait 24 hours for the winning to be added". Transcript saved.

Once again, I was let down and nothing had been added 24 hours later - And by this time I was starting to wonder the authenticity of this casino - Sure enough, live chat told me to wait a further 72 hours. 72 hours has now passed.... It's now 7pm NZST Sunday

Now I am displeased - How can you give inaccurate information 3 times running and still no results from this? I am not going to bother writing to them again as I will just get told to wait a week I'm guessing. I am hoping this can be resolved peacefully and I look forward to their explanation.

Thank you!

I would like to clarify the situation. I am a resident of Ukraine. At the moment, I'm hanging out with my family in the coastal area, explosions are heard every day. Because of the war, both my wife and I lost our jobs. Food prices are rising every day, there is almost no money left, and I began to use all the opportunities to earn money, including using bonuses from different casinos. And so I managed to win 30 euros at the OSHI casino. At first, everything pleased, they said that they could withdraw, but then oddities began. Twice I tried to withdraw in bitcoins, but the withdrawal was canceled. They said that I can only withdraw to Piastrix, but the withdrawal to this wallet has not been available for three days now. I tried to reach out and outlined my situation in support, but no one lifted a finger, and I just need permission for an alternative withdrawal option. After all, 30 euros for a casino is not that much money, but for me, it is an impressive amount that is really needed and can help a lot! The whole world is now trying to help us, but not this casino! God forbid they never learn what war is and how it is to live without the opportunity to feed their children. Peace to all and

God bless you!

Oshi Casino promote weekly tournaments to both VIP and non VIP players. You play designated games and are awarded points relating to win rate. At the end of the week cash and free spin prizes are awarded to players with the most points - top 15 and top 20.

I am a VIP player and played the right games and had a very successful run and good win rate. There was however a very big problem. I was not being awarded any points.

I sent an email to the Oshi VIP and support team reporting the issue as soon as the problem occurred.

I received a strange reply from the VIP manager who first of all stated that no tournaments were available which is very strange. He also thought I wasn't a VIP player but confirms that I have the opportunity to play in the tournament when I became one.

I replied that was a VIP player and that I had deposited a lot in order to play in the tournament and that something needed to be done about the issue and that I need to be awarded the points for my gameplay.

The VIP manager then replies that nothing can be done about it, but that he will give me a good deal on future losses.

To have a system error preclude a player from participating in a tournament which they have paid money to be a part of is one thing... To then reply that nothing can be done is totally unacceptable.

For starters Oshi breaks its own tournament terms and conditions as I am not receiving points from the wins during gameplay.

What really gets me is that Oshi pride themselves on trustworthiness and being part of the Askgamblers "circle of trust".

How on earth can Oshi be trusted when they take no responsibility and do nothing when something goes wrong in one of their own tournaments.

From the 13/5/21 onwards I have deposited 0.01090167 BTC (just under $680 AUD) to play in the tournament. If the Oshi brand as well as being part of the Askgamblers circle of trust means anything to them they should refund it to me as this is a problem with their system.

As it stands I have no trust in Oshi whatsoever...