Complaint #144 Oshi Casino

Blocked account for unknown reason, runaround between chat and emails

By SHIVDAN S.

3 years ago

I deposited money and submitted documents for verification, next day i tried to login and i saw a pop-up that showing your account is disabled and i contacted with support team. They told me this decision is by administrator, so i ask the reason but they don't wants to tell reason. I also mail and they told me that this is the final decision but what is the reason they will not tell because no reason left.

Disputed Casino Oshi Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Oshi Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Oshi Casino

• Representative

3 years ago

Dear Shiv7448 and Askgamblers,

Here we would like to explain the situation from our side, so it becomes more clear.

Unfortunately, the player hasn't passed the verification process, therefore that account was closed per casino's sole decision.
There were no funds on player's balance or deducted funds, so our obligations to the player are done.

Thank you for your attention and time.

Oshi Casino

• Representative

3 years ago

Dear Shiv7448 and Askgamblers,

We have sent detailed explanation to support@askgamblers.com

If you have any questions, please feel free to leave a comment.

Best regards,
Oshi Casino.

AskGamblers

• Support Team

3 years ago

Dear Oshi Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Oshi Casino Complaint Stats

Resolved 42 / 42

Avg. Amount $3,764

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Oshi Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 27 out of 27 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Oshi Casino Complaints

See all complaints for this casino

Crypto withdrawal delayed for two days

Dear AskGamblers Team,

I would like to file a complaint regarding a delayed withdrawal at Oshi Casino, which is operated by Dama N.V.

My account has been successfully verified, and I requested a withdrawal to cryptocurrency. According to the information published on AskGamblers, withdrawals at Oshi Casino normally take around 2 hours, and pending time is between 0–2 hours. As this is a crypto withdrawal, I also understand that it should usually be processed very quickly.

However, my withdrawal has now been under review for two days. I have contacted the casino’s support team several times, and they only tell me that the withdrawal is still being reviewed by the relevant department, without providing a clear reason for the delay or a timeframe for completion.

This situation is very worrying, especially since everything on my account is fully verified and I followed all the rules. I kindly request your assistance in resolving this issue and ensuring that my withdrawal is processed as expected.

Thank you for your help.

Resolved

$1,341

Payment delayed over 5 days

Hello, I am trying to withdrawal after i won, I been waiting since 28.10.25. And its still on pending, when i ask support what is happening they are not saying anything and just say I must wait. They also claim that it take 24 hours to the withdrawals to be finished reviewed.

There are 2 withdrawals

1 on 23,510 Nok

2 on 40,000Nok

My account is fully verified and its very disturbing to wait so long when they claim to only take 24 hours

Please askgamblers help me

Resolved

kr63,510

Withholding withdrawal no communication

Dear Team

I’ve experienced ongoing issues with my withdrawal requests and would appreciate some clarity and resolution.

Initially, I was advised through chat to use certain withdrawal methods, which were later canceled on your end. Eventually, I was told to re-submit the request via Mastercard, which worked successfully after a month of back and forth.

On October 18th, I attempted another withdrawal from other winnings after deposits made using Mastercard. It remained pending for a week before being canceled. I was then advised to use a bank transfer method, which was also canceled. I tried the alternative bank method available, and that too was canceled.

When I reached out via chat, I was informed that my account would be closed with no reason given, and the agent had no information regarding the withdrawal issues.

I’m not looking to file a formal complaint at this stage, but I do hope this matter can be resolved amicably and transparently. Could you please explain the reasons behind these cancellations and the account closure notice?

Resolved

€5,000

Delaying regularly withdrawal

I know that in Oshi there is a rule that withdrawals must be made using the same method as the deposit. That’s why I deposited via Skrill and also requested my withdrawal with Skrill. First, I was kept waiting for one day, then my withdrawal was canceled, and they told me use bank transfer instead. It has already been 2 days, and I am still waiting. The support team only replies with copy-paste answers, which is very frustrating.

Their aim is to frustrate you and cancel your withdrawal and loss that win support agent never saying concrete things to you always writing like a chatbot “ queue, workload, wait a bit, “

Stay away this casino.

Resolved

€2,000

48 Hours Pending Time

I’ve never seen a casino that is so slow at handling payouts like that. I’ve been waiting for my money for 2 days now. They claim that they payout withdrawals fast but when you ask the support they say they have no timeframes for withdrawals which his absolutely crazy to me. Also I am verified on the website and this is my first time withdrawing after depositing THOUSANDS on their website. What a lack of respect for their costumers. I’m sick to my stomach.

Resolved

$300

Delaeyd payment

I am withdrawing 900e from this casino. My account is verified and everything else is in order. I have not used any bonuses when making a deposit. I have over 20 years of experience in online casinos. I have never encountered such a delay in withdrawals. Apparently others have had similar experiences with this particular casino. Customer service only says that the withdrawal is in the queue and they are supposedly having technical problems with it. This casino should still be certified by casino askgamblers and have the fastest withdrawals. What can I do about it?

Resolved

€900

Account closed and no explanation

Hi - I have an account at Oshi casino. Fully verified, no bonuses ever. Made over 10 deposits and withdraws no problem.

Suddenly my account is blocked when I try to log in and I get an email saying they have "decided" to close my account!!! No explanation just they have made a decision.

I ask for details but customer support is ghosting / not responding to me. My balance is approx EUR 5000 but I cannot be exact because I cannot get into my account. Screenshots attached.

AskGamblers - please help with this casino, they have a Certificate of Trust but this is not trustworthy :(

Resolved

€5,000

Waiting for Payment 3500 EUR for 5 days

I have been waiting for 5 days now, for this casino to pay out my winnings of 3,500 Euro. I did not use any bonus and my account is fully verified. Chat Support is no help and tells me they are awaiting the Manager's Approval.

I sent a message to my "VIP Manager" who did not bother to answer.

I really wonder all the time, why some casinos treat their players so badly and do this to upset everyone and cause work instead of simply paying out promptly. They take deposits within seconds.

Resolved

€3,500

Still waiting for my Withdrawal of 1800 EUR

23 Dec 16:25 requested a withdraw €1300 and after some hours 500€!

The nightmare began! I tried to solve my issue with live support! I asked them how long i had to wait but no response!

They were just telling me I had to wait!

25 Dec still nothing! I am using my wallet to avoid all this but it seems they don’t want to pay!

You don’t want to pay your customers even when is Christmas!

Resolved

€1,800

Pending withdrawal of 5000 USD

Hello I’m a member in Oshi Casino for maybe more than 3 years, my account is fully verified I’ve done more than 50 deposit and 3 cashout. In the main in Oshi.io they put

-12 min Average Cash Out time. Fast payouts

I’ve done a withdrawal of $4000 and $1000 they asked me to provide a Skrill proof with my details in 15 minutes after I made the withdrawal even though my account is fully verified, I provided what asked from them.

Know I’ve been waiting for 24 hours with no action from oshi.io to release my winnings.

Resolved

$5,000