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Oshi Casino - Still waiting for my Withdrawal of 1800 EUR

RESOLVED

Complaint Info

Disputed casino

Oshi Casino

Amount

€ 1800

COMPLAINT REFERRED BY AGCCS PARTNER

Daily-freespins

Referred Complaints
Drugs_master Cyprus
Posted on December 26, 2023

23 Dec 16:25 requested a withdraw €1300 and after some hours 500€!

The nightmare began! I tried to solve my issue with live support! I asked them how long i had to wait but no response!

They were just telling me I had to wait!

25 Dec still nothing! I am using my wallet to avoid all this but it seems they don’t want to pay!

You don’t want to pay your customers even when is Christmas!

Posted on December 28, 2023

Hello Dear Player and Askgamblers Team!

We have deeply checked the case. Thank you for the waiting.

As usual our casino offers a huge amount of different promotions like network tournaments, special bonuses, cashback for losses. Players are lucky and win, so due to that the amount of pending withdrawals is increased. Our payment team process all the payment in queue order and do their best to do it ASAP. Sometimes it can take a bit more time due to a big queue.

We have already proceed the winning to the player. Thank you for understanding and patience.
Our team wish you all the best in year 2024 ❤️

Oshi Casino.

AskGamblers
Posted on December 28, 2023

Dear @Drugs_master,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Drugs_master Cyprus
Posted on December 31, 2023

all good i got paid

AskGamblers
Posted on January 1, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.