Oshi Casino - Casino will not release withdrawal with proof of deposit

Dear @Bonnie1975,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The total amount of the withdrawal is for $300

I am also attaching the screenshot of what they tell me they require of me to confirm the deposit. I picked option number two and sent a screenshot of my bank account from my online banking. My first and last name are visible and my account number and the transactions on Oct 19 to gigabet all for $30. I emailed it back to them and they told me it had to be a screenshot from a computer and not my phone so I did it all again and sent it to them and they rejected it too because it doesn’t confirm the deposit was made to their casino- which it doesn’t since it is an etransfer but I provided the screenshot from my online banking and attached the email from gigabet that confirms that the deposit on my online banking was sent to them. The times all match with the email I received from them saying they received the funds. It is impossible for me to get a bank statement that specifically lists the casino name. I told them all this and got a response asking me to upload the documents into my account- which I thought finally they approved my proof of deposit with everything I have submitted that 100% backs they received my deposit from my bank account. Gigabet supplied the confirmation number from the casino and said they would no doubt be able to look it up and know exactly where it came from . So I uploaded everything into my account and they still denied my request to withdraw! It isn’t a huge sum of money it is $300! I have reached out and asked them what is wrong with what I sent them. Everything has been provided to them for the second option that was given other than the deposit says gigabet and not the casino name and even on a bank statement it lists it as an etransfer to gigabet so even if I wait another month and send a full statement of my account it’s still not going to be anything other than I supplied plus all my other banking for the month which I don’t think is any of their business to see. I told them what they are asking is impossible to produce since an etransfer doesn’t list the casino name and the response back was they told me what was required of me and listed the 3 options again! I can’t make my statement name the casino specifically but all the screenshots and proof I have submitted shows without a doubt they know where the deposit came from. I don’t know what else to do!

Dear Oshi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

This has now been resolved and my documents I submitted were finally approved and I received my withdrawal and an apology

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.