Complaint #171
Oshi Casino
Withholding withdrawal no communication
7 months ago
Dear Team
I’ve experienced ongoing issues with my withdrawal requests and would appreciate some clarity and resolution.
Initially, I was advised through chat to use certain withdrawal methods, which were later canceled on your end. Eventually, I was told to re-submit the request via Mastercard, which worked successfully after a month of back and forth.
On October 18th, I attempted another withdrawal from other winnings after deposits made using Mastercard. It remained pending for a week before being canceled. I was then advised to use a bank transfer method, which was also canceled. I tried the alternative bank method available, and that too was canceled.
When I reached out via chat, I was informed that my account would be closed with no reason given, and the agent had no information regarding the withdrawal issues.
I’m not looking to file a formal complaint at this stage, but I do hope this matter can be resolved amicably and transparently. Could you please explain the reasons behind these cancellations and the account closure notice?
I’ve experienced ongoing issues with my withdrawal requests and would appreciate some clarity and resolution.
Initially, I was advised through chat to use certain withdrawal methods, which were later canceled on your end. Eventually, I was told to re-submit the request via Mastercard, which worked successfully after a month of back and forth.
On October 18th, I attempted another withdrawal from other winnings after deposits made using Mastercard. It remained pending for a week before being canceled. I was then advised to use a bank transfer method, which was also canceled. I tried the alternative bank method available, and that too was canceled.
When I reached out via chat, I was informed that my account would be closed with no reason given, and the agent had no information regarding the withdrawal issues.
I’m not looking to file a formal complaint at this stage, but I do hope this matter can be resolved amicably and transparently. Could you please explain the reasons behind these cancellations and the account closure notice?
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