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Nitro Casino

7.3
CasinoRank
5.6
Player rating 19 reviews
Complaint response 2 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Excellent payments selection
  • Excellent game selection
What we don’t like
  • Withdrawal fees
  • Slow withdrawals
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Finnish, Norwegian, Japanese, German, French, Polish, Korean, Spanish

Established

2020

Licences

Malta Gaming Authority

Affiliate Program

Casino Type

Instant Play, Mobile, Live Casino, Sports

Deposit Methods

Visa, MasterCard, Skrill, Neteller, Trustly, Payz, Interac, Klarna Instant Bank Transfer, POLi

Currencies

Euros, US dollars, Canadian dollars, New Zealand dollars, Norwegian kroner, Polish zlotys

Withdrawal Methods

Skrill, Neteller, Payz, Trustly, Bank Wire Transfer, Visa, MasterCard, Interac, POLi

Withdrawal Times

EWallets: 1-5 days
Bank Transfers: 1-5 days
Cheques: Not offered
Card Payments: 1-5 days
Pending Time: 0-72 hours

Withdrawal Limit

USD 5,000 per day

Software

NetEnt, Quickspin, Elk Studios, Play'n GO, Playson, Iron Dog Studios, 1x2Games, Booming Games, Pragmatic Play, Betsoft, Push Gaming, iSoftBet, Gamomat, Oryx Gaming, Evolution Gaming, Red Tiger Gaming, Northern Lights Gaming, Kalamba Games, Relax Gaming, Big Time Gaming, Pocket Games Soft, Sthlm Gaming, Nolimit City, ReelPlay, Hacksaw Gaming, Fantasma Games, Games Global, Light & Wonder, Thunderkick, Just For The Win, Foxium, Golden Hero Games, Golden Rock Studios, Lightning Box, Rabcat, Leap, Felt Gaming, Games Lab, 2 By 2 Gaming, Boomerang, Snowborn Games, 4ThePlayer, Crazy Tooth Studio, Atomic Slot Lab, Avatar UX, Bulletproof Games, Electric Elephant, Four Leaf Gaming, Gaming Corps, Indigo Magic, OneTouch Games, Peter & Sons, Reflex Gaming, Spearhead Studios, Spribe, Swintt, Wazdan, Yggdrasil Gaming

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Editor's View

Despite slow withdrawals and an arduous identity verification process, Nitro Casino is a reliable site with plenty to offer all departments.

General Information About Nitro Casino

Nitro Casino is an online casino operated by Betpoint Group Ltd. It offers hundreds of games, including video slots, table games, and a live casino. Players can enjoy multiple software providers in a safe and secure environment, with up to nine interface and customer support languages.

The Malta-licensed Nitro Casino has been serving customers since 2020 and is available in a slew of countries worldwide. The design evokes speed, and the functionalities deliver on this promise; the website is easy to navigate across devices, with no glitches during playtime or the deposit process.

Learn more about Nitro in our online casino review.

Payment Information and Options at Nitro Casino

In the payments section, Nitro Casino keeps it simple, with a broad selection of casino payment methods for fiat deposits and withdrawals.

Its maximum withdrawals stand at 5,000 a day and 25,000 a month, however the casino doesn't state the limits for deposits. You should check this information for your preferred banking option.

Although it promises fast withdrawals, the casino's staff takes 72 hours to process each request manually. This can hardly be called a fast withdrawal service, and customers must also pay a fee for every withdrawal.

Customer Support at Nitro Casino

Anyone who needs help can contact the casino's customer support team. One of the quickest ways to get help is to use their live chat facility, which, unfortunately, isn't open nonstop.

Players can also email the casino or use their online contact form should they need further assistance.

Games at Nitro Casino

In the lobby, players are greeted by hundreds of video slots from top-performing software providers. The lobby is simple to use, and games can be easily sorted by provider or arranged into alphabetical order, making it much easier for players to find their favourites.

There's a full portfolio of table games to enjoy as well, so players can kick back with blackjack and roulette. Each game has variations, and many other games are available, like keno and various dice games.

Players can also open the live casino lounge, which is home to multiple rooms hosted by real-life dealers to create a live environment. Games are hosted by Evolution Gaming and Pragmatic Play and are open around the clock for constant entertainment. Betting limits will vary from game to game, so players will be able to find a game that best suits them.

There's also a mobile version of their site, which can be enjoyed on the go from most mobile, smartphone, and tablet devices, making Nitro Casino a great choice for a mobile casino. Players can enjoy hundreds of the casino's best games, and they won't need an app to play. The casino will load through most compatible mobile browsers on devices that run iOS and Android.

Nitro Casino's Commitment to Responsible Gambling

With several responsible gambling tools and features, Nitro Casino shows a genuine commitment to the principles of safer gaming, which aligns with the responsibilities stemming from its Maltese licence.

You will find a range of tools to control your gambling, including but not limited to deposit limit, wager limit, loss limit, and more.

Final Verdict on Nitro Casino

Players have consistently expressed complained about the speed of withdrawals at Nitro Casino. Although this is a deal-breaker for many, the casino nevertheless has an all-around quality offer that shouldn't be overlooked.

In addition to a dozen payment methods and hundreds of games, Nitro's player base is also attracted by its bonus promotions, including a 100 % up to €1,000 welcome bonus spread across three deposits.

Player Reviews

5.6
19 reviews
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Sleijona
2 years ago
1

One of the worst casinos I've ever played. First of all they advertise fast withdrawals. Fast withdrawal for me is max 1 hour. I've been waiting my withdrawal for over 24 hours now. I've played on online casinos where they pay your withdrawal in 10 minutes, now thats fast. I asked customer service and they said that they process withdrawals manually and I should wait 72 hours to them to process my withdrawal. How is that fast I shall ask. False advertisement in my opinion. And then they have guts to take 3€ for you to withdraw 😂 Worst casino I have ever played and will never ever play on this site again. Still waiting my withdrawal btw, somehow I have bad feeling that they will not even pay it

Nitro Casino
2 years ago

Hi @Sleijona

Thank you for sharing your feedback regarding NitroCasino!

We want to apologize for the experienced inconvenience regarding the waiting time for your withdrawal.
Our time frame to process withdrawals is up to 72 hours, but we always aim to process them faster.

For us to be able to take a look at your case specifically, we would like you to confirm your registered email address at Nitro Casino.

In order to do so, we kindly ask you to contact our customer support and let us know that you are contacting us regarding a complaint in AskGamblers. Once we get the confirmation of your personal details registered at NitroCasino, we will investigate your case and provide you with further information.

Don't hesitate to contact us if you are experiencing any further issues.

Kind regards,
Sally

ambr91
2 years ago
10

Really enjoyed this casino, great variety of games, withdrawal was a breeze actually one of the fastest withdrawls I've had, was in my bank account within 48hours of withdrawal. The live chat is very helpful and friendly

I like getting match bonus funds but other then the welcome bonus this casino doesnt seem to offer them well that I have seen, only free spins but that's okay overall great casino

Nitro Casino
2 years ago

Hi AMBR91,

Thank you for taking the time to write your feedback here at AskGamblers!

We are pleased to hear that you are happy with our site and enjoyed your experience at NitroCasino.

We will forward your feedback regarding our promotions on-site to the relevant team, and make sure they will look into the possibility of offering more deposit bonus promotions.

We wish you all the best, and don't hesitate to contact us if anything!

Kind Regards,
Sally

NoWinNitrox
3 years ago
4

The page looks good and runs smoothly.
They have lots of slots and offer some decent bonuses, although they are mostly 1 spin on a promotional slot.

BUT BE AWARE!!! YOU MAY HAVE TO FIGHT FOR WITHDRAWING YOUR WINS.

The verification process is too long.
The criteria they have for valid documents is not listed as you post them. So you risk waiting 5 days for them to say that your photo was too blurry for them.

Nitro Casino
3 years ago

Hi NoWinNitrox,

Thank you for taking the time to write your feedback here at AskGamblers!

We are pleased to hear that you are happy with our game selection and the bonus offers.

We would like to apologize for the experienced inconveniences regarding the waiting times when handling your documents.

Our time frame to review documents is up to 72 hours, but we always aim to review them faster. The criteria for valid documents, you can find on our site under FAQs: https://www.nitrocasino.com/page/faq
Remember that you always have the option to connect with our customer service via live chat, and ask about the status of your documents from them.

To be able to take a look at your case and forward it to our Payments and Fraud department, we would like you to confirm your registered email address at Nitro Casino.

In order to do so, we kindly ask you to contact our customer support and let us know that you are contacting us regarding a complaint in AskGamblers. Once we get the confirmation of your personal details registered at NitroCasino, we will investigate your case and provide you with further information.

Don't hesitate to contact us if you are experiencing any further issues.

Kind regards.
Sally

CasinoPlayr
3 years ago
2

Nitrocasino looks okay but actually...
Check the RTP values of each game that you are about to play:
Once you have opened the game check the info box / rules and check the RTP.

(If the RTP value is <(lower than) 96%, it is probably adjusted to be lower, you can check on Google for the standard Return to Player (RTP) value of a specific game.)

WARNING:
Nitrocasino uses _LOWER THAN STANDARD_ Return To Player (RTP).

I'm not sure if they are able to adjust the values based on individual player, but always check the game rules and see for yourself. And do it regularly, the RTP values are not fixed.

A couple of examples that I have checked personally and can confirm:
Rise of Olympus/ Moon Princess (Play'nGO):
Standard RTP 96.5%
Nitrocasino 94.51%

Big Bass Bonanza (Pragmatic)
Standard: 96.71%
Nitrocasino: 95.67%
And so on.

This means that your chances of winning are lower than what you're used to, in other words, you play the game with the same name, looks and feels but you will lose faster/more / have lesser chances of winning.

Usually the drop is about 1-2,5%-units, which means your estimated loss is about 25-100% faster and more, whereas your chances of winning are remarkably diminished. And it can be even a lot worse, so really, be careful. You could say they're ruthlessly "milking you" if you don't pay close attention.

Other casinos do this as well. I have noticed this at least with games by Pragmatic and Play'nGO. Be aware when you're playing, even with the most prominent licences MGA, UK, many casinos will try to find ways to get as much out you as possible without any sense of "fair play", moral or responsibility.

Nitro Casino
3 years ago

Hi CASINOPLAYR!

Thank you for your review.

We are committed to working with gambling regulators to ensure that our products are delivered and tested in line with the expectations of the regulatory authority, fairly and legally.

This is an operational decision taken by management to give more room for bonuses and promotions for our players.
We value your input and feedback and will make sure it gets sent upwards.

Don't hesitate to contact us if you have any questions!

Kind Regards,
Sally

matison
3 years ago
10

Casino is having quite a nice game selection, also the bonus offers and daily cashback bonuses are quite good. Also positive is the amount of payment options offered for deposits.

Nitro Casino
3 years ago

Hi MATISON,

Thank you for taking your time to write your feedback here at AskGamblers!

We are pleased to hear that you have been happy with our site.

We wish you the best of luck while playing at NitroCasino!

Kind regards,

Karoliina

Jensku99
4 years ago
10

I love this site! Great games with trusted providers. The site looks wonderful. Played here many times, always easy. Live chat very friendly. Only thing that the minimum withdrawal should be smaller!

Nitro Casino
4 years ago

Hi JENSKU99,

Thank you for taking the time to review NitroCasino in AskGamblers.

We are happy to read how you liked our site and that you enjoyed your playing experience on our site! We will forward your feedback regarding the minimum withdrawal limit to the relevant team and we will look into it.

We wish you all the best, and don't hesitate to contact us if anything!

Kind Regards,
Karoliina

Evikka
4 years ago
5

Nice game selection and live support always available. Otherwise would Be a great casino to play on but the withdrawals should be faster, it is not right to Make customer wait their money for days.

Takes way too long to get My withdrawal due The fact this should be fast casino towards withdrawals. 1st i received email that said My withdrawal has been approved and i went to live chat and asked about it and they said it is still pending...

Nitro Casino
4 years ago

Hi Evikka,

Thank you for sharing your feedback regarding NitroCasino!

We are grateful to hear that you are happy with our game selection and the operating hours of our live support.

We would like to apologize for the experienced inconveniences regarding the waiting times when handling your withdrawal request. Our time frames to handle the transactions are up to 72 hours, but we aim to process all the withdrawals as soon as possible.

To be able to take a look at your case and forward it to our Payments and Fraud department, we would like you to confirm your registered email address at Nitro Casino.

In order to do so, we kindly ask you to contact our customer support and let us know that you are contacting us regarding a complaint in AskGamblers. Once we get the confirmation of your personal details registered at NitroCasino, we will investigate your case and provide you with further information.

Don't hesitate to contact us if you are experiencing any further issues.

Best regards,
Alex

Yaroval94
4 years ago
4

Casino is having quite a nice game selection, also the bonus offers and daily cashback bonuses are quite good. Also positive is the amount of payment options offered for deposits.

Similar as other reviews here, payout time is way too long nowadays. Waiting up to 72 hours, even though account is already verified before even getting processed has not much to do with "Nitro". Still pending btw, the CS is not saying anything else then up to 72 hours. Anyways, until this is getting better will be playing somewhere else. And please... get rid of the transaction fees (e.g. Skrill) for customers, a casino should be able to bear the costs of their payment providers by itself.

Nitro Casino
4 years ago

Hi Yaroval94,

Thank you for your feedback regarding NitroCasino!

We are happy to hear that you are satisfied with our game selection and promotions!

We would like to apologize for the experienced inconveniences regarding the waiting times when processing your request. Our time frames to handle the transactions are up to 72 hours as long as all the documentation has been verified beforehand.

In order to take a look at your case and forward it to our Payments and Fraud department, we would like you to confirm your e-mail address registered at NitroCasino.

In order to do so, we kindly ask you to reach our support and let us know that you are contacting us regarding a complaint in AskGamblers. Once we get the confirmation of your personal details registered at NitroCasino, we will investigate your case and provide you with further information.

Please do not hesitate to come back to us if you are encountering further issues.

Kind regards and thank you for your patience,
Alex

esc
4 years ago
6

A big variety of games by various different providers. Very easy deposit methods. The Customer Service is easy to reach and extremely helpful and supportive.

The withdrawals are not processed smoothly. As a regular player you would expect that withdrawals would go faster. Two times in a row I received email confirmations that my withdrawal was approved. With first withdrawal I received email confirmation that it was approved, money not received and after checking with customer service it turned out it was still pending despite approval. Second time the same and after 3rd time I received the withdrawal (took 5 days in total). Second withdrawal the same process unfortunately. Received email confirmation that withdrawal was approved and I know (from previous other withdrawals) that Trustly is extremely fast but again I did not receive my winnings. Quite dissapointing that it takes a lot of effort of contacting the customer service to have it arranged

Message
Nitro Casino
4 years ago

Hello ESC,

Thank you for sharing your feedback regarding your experience with NitroCasino here in AskGamblers.

Upon raising your case to our Payments and Fraud Department, we would like to inform you that due to a technical issue, we are taking a longer time than usual to process your transaction. We would like to apologize for the inconvenience that is being experienced due to this delay.

We will inform you as soon as we have a solution to handle your request, thank you for your patience and collaboration.

Best Regards,
Alex

esc
4 years ago
5

Variety of games and providers. Variety of (instant) deposit methods and initially quick withdrawals. The Customer service department is easy reachable.

My first withdrawal was handled very swiftly, my second withdrawal is taking extremely long.
Last week I made a withdrawal and pending payment was confirmed by email a day later. As the amount wasn't in my account 3 days later I contacted the casino to be told that the withdrawal was still pending despite of having received a confirmation email.
So I was asked to make the withdrawal again and so far still waiting.

Message
Nitro Casino
4 years ago

Hello ESC,

Thank you for taking the time to review your experience at NitroCasino here at AskGamblers.

We would like to apologize for the experienced inconvenience when withdrawing your winnings. In order to investigate your case further and forward it to our Payments and Fraud manager, we would like you to confirm your e-mail address registered at NitroCasino.

In order to do so, we kindly ask you to get in touch with our support and mention that you are contacting us regarding a complaint in AskGamblers. Once we get the confirmation of your account details through our Support Department, we will investigate your case and provide you with a resolution and feedback.

Again, apologies for the experienced inconvenience and thank you for your collaboration.

Best Regards,
Alex

GottesMissionar
4 years ago
10

Nitro Casino is a premium 10 star casino. Why? Because of fulfilling the 4 most important points:
- Huge selection of slot games, that don't lag!
- Fast verification within 24 hours with document upload account system. Sending passport and bank statements by mail always gives me a headache.
- Fast payout! During 1 hour after verification my 2.000€ withdrawal reached my Skrill account.
- Very friendly chat!
- Possible to set daily/weekly/monthly deposit or loss limits on your own.

In total: 10 star.
This gem deserves a much better rating here at AskGamblers.

Message
Nitro Casino
4 years ago

Hi GOTTESMISSIONAR.

Thank you for sharing your feedback regarding NitroCasino on AskGamblers! We are more than happy to read how you liked the site and your kind words. Again, thank you!

We are doing our best to improve all the possible waiting times and services. Reading your feedback makes us feel we are moving in the right direction and we could not find any better reward than this!

Thank you again for your time and for enjoying Nitro Casino.

We wish you good luck and a great week ahead!

Kind Regards,
Alex

Inactive user
4 years ago
10

I created an account at nitro casino last night. I deposited 2x € 50 euros with trustly. And I won € 2000, - I want this money paid out. 12 hours later I was asked for a copy ID to verify my account. This sent via email. I now have to wait how long it takes for my payout to be approved. Fast payout is in the slogan. I'm curious. Layout is very nice, you can easily search the site and customer service is very friendly :)

I had a chat with an employee, but I had to wait quite a long time before she could speak to me.

Other then that I have nothing negative to say about this casino.

Nitro Casino
4 years ago

Hello ANKSKE84,

Thank you for taking the time to review NitroCasino on AskGamblers and congratulations on your winnings!

Our processing times are up to 72 hours as long as the verification is done and no further documentation is required. Of course, the first withdrawal can take a bit more than the following ones since our Payments and Fraud Department will need to fully verify your account.

We are increasing our Support and Payments and Fraud Departments in order to improve all the processing and waiting times. Apologies for any inconvenience you might have experienced when contacting our Support.

Please feel free to reach us by providing the registered e-mail address if you need further information regarding the status of your transaction or any other doubt you might have.

Kind Regards,
Alex

Skephan
5 years ago
2

24/7 live support, instant deposits, wide variety of games. Trustable to a certain point. Had higher expectations of this casino but unfortunately didn't meet.

-Responsible gaming tools are increased instantly without a pending period so it's useless. I lost my balance and glitch is fixed, but casino doesn't take responsiblity to protect their players. Casino has an attitude'' what's gone is gone'''
-Withdrawals are processed slow
-Bonus offers are low deposited for instance 420 get only credited 25 euro bonus with 20x wager
-Support is at times rude/unprofessional there's no consistency in their answers
-Queries are solved very slow sometimes +6 weeks
-Some outcomes are credited very late till even funds not credited

Message
Nitro Casino
4 years ago

Hi Skephan,

Thank you for sharing your feedback regarding your experience at NitroCasino.

Upon forwarding your feedback to our corresponding department, we got confirmed that the issue related to the gaming tools was fixed. Please let us know if there is still anything pending on our end so we can assist you further.

We are in the process of expanding our Support and Payments and Fraud Departments in order to be able to reduce all waiting times as much as possible. Automated withdrawals will be available soon too, so we expect all the processes to be quicker shortly.

Please feel free to reach us if you have any open cases or if you require further information on any matter.

Kind Regards,
Alex

Normipaiva
5 years ago
5

My expectations was high when joined the casino, they have lots of games and the site looks nice. And is a sistercasino too 21.com and Justspin. And they offer free bonuses or freespins next day after you deposit. And as it says nitrospeed withdrawals but...

That is not what they offer my first withdrawal took 120 hours to reach my bank account! And when this casino not offers deposit bonuses, I thought, the next day offers would be good after depositing 400€ but I got only a 15€ bonus with 20-wagering, second time I deposited 200€ I got 50 free spins worth total 5€, 0,10 spin. Not what i would say fair enough.

Message
Nitro Casino
5 years ago

Hello NORMIPAIVA,

Thank you for taking the time to review NitroCasino on AskGamblers.

Generally, the transactions are processed way quicker, but there might be exceptions. A wire transfer takes 1-5 business days to land in your account, and if your account needs to be verified it can take a bit longer since this needs to happen first.

Anyhow, we would like to have a closer look at the case in order to inform you accurately. Since I was unable to find your account, I kindly ask you to get in touch with our Support Department referring to this review and confirming your e-mail address.

We will be looking forward to hearing back from you.

Best Regards,
Alex

fabje1985
5 years ago
8

Layout looks nice, wide selection of games, lots of free spins. Loading time of site and slots is good as well. I made a withdrawal twice (trustly) and it was in my bankaccount within 24 hours.

If you make a withdrawal you have to pay a fee ( 3 euro) which in my opinion is ridiculous. Almost every other online casino offers free withdrawals.

Nitro Casino
5 years ago

Hi there Fabje1985,

Thank you very much for taking the time to review NitroCasino on AskGamblers!

We are happy to read that you enjoyed your playing experience in NitroCasino overall. Thank you for your kind words!

Regarding the operational fees, it is a measure to ensure the highest possible level of service for our players. We are sorry to read that you are disappointed by this aspect. Let us forward your feedback and take it into account for any future improvements, as our will is to never stop upgrading our players' experience in NitroCasino.

Please do not hesitate to come back to us if further information is required, or if you have more thoughts that you would like to share with us.

Best Regards,
Alex

Mrcasino21
5 years ago
1

Nitro speed withdrawals? You mean Snail speed withdrawals. 72 hours to verify and process a withdrawal. in which world is that nitro speed, on snail planet probably. If they can’t guarantee nitro speed withdrawals they should not make an advertisement that way. Simply misleading the customer.

Furthermore, a withdrawal fee, which is absolutely a no go, plenty of casinos who don’t charge withdrawal fees. So you have to pay and wait long.
It takes ages to speak to a live support agent and who will only give you standard answers. They don’t go the extra mile. I would definitely not recommend this casino, lots of better casinos out there.

Message
Nitro Casino
5 years ago

Hi MRCASINO21,

Thank you for taking the time to review NitroCasino on AskGamblers.

First of all, we are sorry to read how disappointed are you with some areas of NitroCasino. Our will is to keep on improving all and every possible aspect, and this feedback will for sure be taken into account.

Our withdrawal duration, as stated in our terms and conditions, is actually up to 72 hours, meaning that 3 days is the maximum time it will take to process your withdrawal, assuming that all documents requested and needed by us, in order to fully verify your account, have been provided by you and accepted by our security department.

The operational fees are ensuring we have the highest possible service levels and are a strategic decision as we try to reduce the load on our payments & fraud teams. A lot of new players and winners have meant the first withdrawals to process, causing some queues in our systems. We are however increasing our Customer Support, Payments and Fraud departments as quickly as possible in order to reduce the waiting times.

We will take into account all your feedback regarding fees, waiting times and the service level of our Customer Support in order to aim for the best casino experience for all our players.

Please do not hesitate to come back to us if further information is required, or if you have more thoughts that you would like to share with us.

Best Regards,

Playerz
5 years ago
5

They advertise with nitro speed withdrawals on their website, however when I made a withdrawal and asked how long it would take they actually told me it would take up to 48 hours, what a joke. In my opinion nitro speed isn’t 48 hours. They should not mislead people by advertising with this information. The only reason which I can think that it will take 48 hours is because they don't actually care about the players, because of this long timeframe players will lose there pending withdrawal.

Also their responsible gaming is very bad, I can’t set a deposit limit in my own account (mobile phone) but I have to contact live support, which usually takes long. This is really bad.

Message
Nitro Casino
5 years ago

Hi PLAYERZ,

Thank you for your feedback regarding NitroCasino.

First of all, we are sorry that you are dissatisfied. Please be assured that we treat all feedback with the utmost importance and constantly strive to optimize and provide the best service to all our customers. The waiting time for the withdrawals has not been as short as we were aiming for. We have seen a large increase of new players and winners, hence we are increasing our Customer Support, Fraud and Payments departments.

As for your query in regards to responsible gaming. You can set a deposit limit directly from our website regardless if you are using the desktop or mobile version of the site. Should you require further assistance in regards to the aforementioned, please feel free to contact us again.

We hope this information was helpful and we would like to continue to encourage you to please come forward, should you have any further feedback for us.

J_b_t
5 years ago
1

Nice website layout and cool name but that's it. Nothing more to add to this although i'm supposed to write at least 150 characters of positive stuff about this casino

1. Transfer fee charges - charging 1 euro for every transaction made
2. NO welcome bonus whatsoever for new players
3. Terrible loyalty program - deposited and lost 600 euros, got 20euros bonus as daily reward with huge turnover, and only got it after i had to ask for it multiple times
4. Unable to verify account - the button for submitting documents is not working, cannot be clicked/entered
5. Often issues with games reconnecting on their own, and website refreshing

Overall i wouldn't recommend this casino to anyone, there are way better services you can get elsewhere. Just my opinion.

Message
Nitro Casino
5 years ago

Hello J_B_T,

First of all, thank you for taking the time to leave your feedback regarding NitroCasino.

We are sad to hear that your experience with us has not been as positive as it could have been. We never stop looking to improve and your comments are definitely valued.

The operational fees are to help enable the highest possible service levels and are a strategic decision as we try to reduce the load on our payments & fraud team as much as possible. A lot of new players means a lot of new winners and first withdrawals to process, we are however increasing our CS, Payments and Fraud departments quickly to relieve any such queues. This is also the reason why the verification process can not be started proactively from your end right now, we will request documents when required.

Regarding the loyalty program, we kindly ask you to keep an eye on the inbox of your registered email. Your deposits will not be rewarded only once, but also weekly and monthly. You should have received the communications directly (Please bear in mind that you need to be subscribed to our marketing communications) instead of claiming the rewards through Customer Support. Apologies for any inconveniences.

I kindly ask you to send me a PM with your registered details on NitroCasino to take a further look into your profile and see if there were any issues related with either the communications or the site itself.

Thank you for your help and I wish you a great week ahead!

Best Regards,

/Bob

blondie
5 years ago
8

Nitro casino is one of the newest added casinos on Askgamblers and I noticed them right when they got added here. Their logo seemed cool, the name sounded appealing and I was intrigued to see what they have to offer. I noticed that they are from the same group as 21.com casino and Justspin casino which both are decent casinos I haven't had any issues with so I visited their website and signed up.

After verifying my phone number and email address I was able to login. I was looking for some information about their bonuses but they don't offer any welcome bonus, they claim to offer bonuses the next day after your deposit. They also claimed to have instant withdrawals so that's definitely a selling point. Sometimes I like to play without bonuses- I'd rather play without them than have offers with big wagering, so not having a welcome bonus wasn't a deal-breaker for me. 

I made a deposit of 30 eur with my Mastercard and the money was in my account right away. One thing I have to say is that dislike the fact that there's a deposit fee- for my 30eur deposit I had 1eur service fee. I usually don't have to pay deposit fees so that's something I didn't like. 

Regardless, the casino is powered by a range of good game providers including Netent, Play'n Go and others. I started to play Reactoonz. I was playing with minimum bets, managed to trigger Gargantooz within the first 50 spins and it paid 100x bet. Soon after that hit I decided to play Wild Frames- I do like the game but it's difficult to hit anything decent on it. I played it for a while, had a few 50x bet wins but never managed to get to the last wild frames feature and eventually lost my balance.

Overall I had a good time at Nitro casino. I like their concept, they have a nice variety of game providers, I'm interested to see what kind of rewards I will be eligible for now. The only thing I disliked was the deposit fee, besides that everything was really pleasant.

Message
Nitro Casino
5 years ago

Hi Blondie!

Thank you very much for taking the time to review NitroCasino!

We are aiming to offer a site where the players can just have fun and enjoy casino the way they want, and reading that you have enjoyed your experience in NitroCasino so far is the best reward we could get!

We never stop looking for ways to improve each and every aspect of our product, so that the whole experience is the best possible for everyone. Any operational costs you may see on NitroCasino are making sure the service level is as high as it can be. Let us forward your feedback regarding the fees and try to make your stay in NitroCasino as pleasant as we can :)

Again, thank you for playing in NitroCasino and to take the time to let us know your thoughts.

Best Regards,

/Bob













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