Page 2 – Player Reviews for Nitro Casino
100% up to €100 + 20 Bonus Spins, 1st Deposit Bonus
Review This Casino
Share your thoughts with other playersTop Reviews From Our Players
Hi GOTTESMISSIONAR. Thank you for sharing your feedback regarding NitroCasino on AskGamblers! We are more than happy to read how you liked the site and your kind words. Again, thank you! We are doing our best to improve all the possible waiting times and services. Reading your feedback makes us feel we are moving in the right direction and we could not find any better reward than this! Thank you again for your time and for enjoying Nitro Casino. We wish you good luck and a great week ahead! Kind Regards, Alex
I created an account at nitro casino last night. I deposited 2x € 50 euros with trustly. And I won € 2000, - I want this money paid out. 12 hours later I was asked for a copy ID to verify my account. This sent via email. I now have to wait how long it takes for my payout to be approved. Fast payout is in the slogan. I'm curious. Layout is very nice, you can easily search the site and customer service is very friendly :)
I had a chat with an employee, but I had to wait quite a long time before she could speak to me.
Other then that I have nothing negative to say about this casino.
Hello ANKSKE84, Thank you for taking the time to review NitroCasino on AskGamblers and congratulations on your winnings! Our processing times are up to 72 hours as long as the verification is done and no further documentation is required. Of course, the first withdrawal can take a bit more than the following ones since our Payments and Fraud Department will need to fully verify your account. We are increasing our Support and Payments and Fraud Departments in order to improve all the processing and waiting times. Apologies for any inconvenience you might have experienced when contacting our Support. Please feel free to reach us by providing the registered e-mail address if you need further information regarding the status of your transaction or any other doubt you might have. Kind Regards, Alex
24/7 live support, instant deposits, wide variety of games. Trustable to a certain point. Had higher expectations of this casino but unfortunately didn't meet.
-Responsible gaming tools are increased instantly without a pending period so it's useless. I lost my balance and glitch is fixed, but casino doesn't take responsiblity to protect their players. Casino has an attitude'' what's gone is gone'''
-Withdrawals are processed slow
-Bonus offers are low deposited for instance 420 get only credited 25 euro bonus with 20x wager
-Support is at times rude/unprofessional there's no consistency in their answers
-Queries are solved very slow sometimes +6 weeks
-Some outcomes are credited very late till even funds not credited
Hi Skephan, Thank you for sharing your feedback regarding your experience at NitroCasino. Upon forwarding your feedback to our corresponding department, we got confirmed that the issue related to the gaming tools was fixed. Please let us know if there is still anything pending on our end so we can assist you further. We are in the process of expanding our Support and Payments and Fraud Departments in order to be able to reduce all waiting times as much as possible. Automated withdrawals will be available soon too, so we expect all the processes to be quicker shortly. Please feel free to reach us if you have any open cases or if you require further information on any matter. Kind Regards, Alex
My expectations was high when joined the casino, they have lots of games and the site looks nice. And is a sistercasino too 21.com and Justspin. And they offer free bonuses or freespins next day after you deposit. And as it says nitrospeed withdrawals but...
That is not what they offer my first withdrawal took 120 hours to reach my bank account! And when this casino not offers deposit bonuses, I thought, the next day offers would be good after depositing 400€ but I got only a 15€ bonus with 20-wagering, second time I deposited 200€ I got 50 free spins worth total 5€, 0,10 spin. Not what i would say fair enough.
Hello NORMIPAIVA, Thank you for taking the time to review NitroCasino on AskGamblers. Generally, the transactions are processed way quicker, but there might be exceptions. A wire transfer takes 1-5 business days to land in your account, and if your account needs to be verified it can take a bit longer since this needs to happen first. Anyhow, we would like to have a closer look at the case in order to inform you accurately. Since I was unable to find your account, I kindly ask you to get in touch with our Support Department referring to this review and confirming your e-mail address. We will be looking forward to hearing back from you. Best Regards, Alex
Layout looks nice, wide selection of games, lots of free spins. Loading time of site and slots is good as well. I made a withdrawal twice (trustly) and it was in my bankaccount within 24 hours.
If you make a withdrawal you have to pay a fee ( 3 euro) which in my opinion is ridiculous. Almost every other online casino offers free withdrawals.
Hi there Fabje1985, Thank you very much for taking the time to review NitroCasino on AskGamblers! We are happy to read that you enjoyed your playing experience in NitroCasino overall. Thank you for your kind words! Regarding the operational fees, it is a measure to ensure the highest possible level of service for our players. We are sorry to read that you are disappointed by this aspect. Let us forward your feedback and take it into account for any future improvements, as our will is to never stop upgrading our players' experience in NitroCasino. Please do not hesitate to come back to us if further information is required, or if you have more thoughts that you would like to share with us. Best Regards, Alex
Nitro speed withdrawals? You mean Snail speed withdrawals. 72 hours to verify and process a withdrawal. in which world is that nitro speed, on snail planet probably. If they can’t guarantee nitro speed withdrawals they should not make an advertisement that way. Simply misleading the customer.
Furthermore, a withdrawal fee, which is absolutely a no go, plenty of casinos who don’t charge withdrawal fees. So you have to pay and wait long.
It takes ages to speak to a live support agent and who will only give you standard answers. They don’t go the extra mile. I would definitely not recommend this casino, lots of better casinos out there.
Hi MRCASINO21, Thank you for taking the time to review NitroCasino on AskGamblers. First of all, we are sorry to read how disappointed are you with some areas of NitroCasino. Our will is to keep on improving all and every possible aspect, and this feedback will for sure be taken into account. Our withdrawal duration, as stated in our terms and conditions, is actually up to 72 hours, meaning that 3 days is the maximum time it will take to process your withdrawal, assuming that all documents requested and needed by us, in order to fully verify your account, have been provided by you and accepted by our security department. The operational fees are ensuring we have the highest possible service levels and are a strategic decision as we try to reduce the load on our payments & fraud teams. A lot of new players and winners have meant the first withdrawals to process, causing some queues in our systems. We are however increasing our Customer Support, Payments and Fraud departments as quickly as possible in order to reduce the waiting times. We will take into account all your feedback regarding fees, waiting times and the service level of our Customer Support in order to aim for the best casino experience for all our players. Please do not hesitate to come back to us if further information is required, or if you have more thoughts that you would like to share with us. Best Regards,
They advertise with nitro speed withdrawals on their website, however when I made a withdrawal and asked how long it would take they actually told me it would take up to 48 hours, what a joke. In my opinion nitro speed isn’t 48 hours. They should not mislead people by advertising with this information. The only reason which I can think that it will take 48 hours is because they don't actually care about the players, because of this long timeframe players will lose there pending withdrawal.
Also their responsible gaming is very bad, I can’t set a deposit limit in my own account (mobile phone) but I have to contact live support, which usually takes long. This is really bad.
Hi PLAYERZ, Thank you for your feedback regarding NitroCasino. First of all, we are sorry that you are dissatisfied. Please be assured that we treat all feedback with the utmost importance and constantly strive to optimize and provide the best service to all our customers. The waiting time for the withdrawals has not been as short as we were aiming for. We have seen a large increase of new players and winners, hence we are increasing our Customer Support, Fraud and Payments departments. As for your query in regards to responsible gaming. You can set a deposit limit directly from our website regardless if you are using the desktop or mobile version of the site. Should you require further assistance in regards to the aforementioned, please feel free to contact us again. We hope this information was helpful and we would like to continue to encourage you to please come forward, should you have any further feedback for us.
Nice website layout and cool name but that's it. Nothing more to add to this although i'm supposed to write at least 150 characters of positive stuff about this casino
1. Transfer fee charges - charging 1 euro for every transaction made
2. NO welcome bonus whatsoever for new players
3. Terrible loyalty program - deposited and lost 600 euros, got 20euros bonus as daily reward with huge turnover, and only got it after i had to ask for it multiple times
4. Unable to verify account - the button for submitting documents is not working, cannot be clicked/entered
5. Often issues with games reconnecting on their own, and website refreshing
Overall i wouldn't recommend this casino to anyone, there are way better services you can get elsewhere. Just my opinion.
Hello J_B_T, First of all, thank you for taking the time to leave your feedback regarding NitroCasino. We are sad to hear that your experience with us has not been as positive as it could have been. We never stop looking to improve and your comments are definitely valued. The operational fees are to help enable the highest possible service levels and are a strategic decision as we try to reduce the load on our payments & fraud team as much as possible. A lot of new players means a lot of new winners and first withdrawals to process, we are however increasing our CS, Payments and Fraud departments quickly to relieve any such queues. This is also the reason why the verification process can not be started proactively from your end right now, we will request documents when required. Regarding the loyalty program, we kindly ask you to keep an eye on the inbox of your registered email. Your deposits will not be rewarded only once, but also weekly and monthly. You should have received the communications directly (Please bear in mind that you need to be subscribed to our marketing communications) instead of claiming the rewards through Customer Support. Apologies for any inconveniences. I kindly ask you to send me a PM with your registered details on NitroCasino to take a further look into your profile and see if there were any issues related with either the communications or the site itself. Thank you for your help and I wish you a great week ahead! Best Regards, /Bob
Nitro casino is one of the newest added casinos on Askgamblers and I noticed them right when they got added here. Their logo seemed cool, the name sounded appealing and I was intrigued to see what they have to offer. I noticed that they are from the same group as 21.com casino and Justspin casino which both are decent casinos I haven't had any issues with so I visited their website and signed up.
After verifying my phone number and email address I was able to login. I was looking for some information about their bonuses but they don't offer any welcome bonus, they claim to offer bonuses the next day after your deposit. They also claimed to have instant withdrawals so that's definitely a selling point. Sometimes I like to play without bonuses- I'd rather play without them than have offers with big wagering, so not having a welcome bonus wasn't a deal-breaker for me.
I made a deposit of 30 eur with my Mastercard and the money was in my account right away. One thing I have to say is that dislike the fact that there's a deposit fee- for my 30eur deposit I had 1eur service fee. I usually don't have to pay deposit fees so that's something I didn't like.
Regardless, the casino is powered by a range of good game providers including Netent, Play'n Go and others. I started to play Reactoonz. I was playing with minimum bets, managed to trigger Gargantooz within the first 50 spins and it paid 100x bet. Soon after that hit I decided to play Wild Frames- I do like the game but it's difficult to hit anything decent on it. I played it for a while, had a few 50x bet wins but never managed to get to the last wild frames feature and eventually lost my balance.
Overall I had a good time at Nitro casino. I like their concept, they have a nice variety of game providers, I'm interested to see what kind of rewards I will be eligible for now. The only thing I disliked was the deposit fee, besides that everything was really pleasant.
Hi Blondie! Thank you very much for taking the time to review NitroCasino! We are aiming to offer a site where the players can just have fun and enjoy casino the way they want, and reading that you have enjoyed your experience in NitroCasino so far is the best reward we could get! We never stop looking for ways to improve each and every aspect of our product, so that the whole experience is the best possible for everyone. Any operational costs you may see on NitroCasino are making sure the service level is as high as it can be. Let us forward your feedback regarding the fees and try to make your stay in NitroCasino as pleasant as we can :) Again, thank you for playing in NitroCasino and to take the time to let us know your thoughts. Best Regards, /Bob
Compare Nitro Casino to Other Casinos
Nitro Casino is a premium 10 star casino. Why? Because of fulfilling the 4 most important points:
- Huge selection of slot games, that don't lag!
- Fast verification within 24 hours with document upload account system. Sending passport and bank statements by mail always gives me a headache.
- Fast payout! During 1 hour after verification my 2.000€ withdrawal reached my Skrill account.
- Very friendly chat!
- Possible to set daily/weekly/monthly deposit or loss limits on your own.
In total: 10 star.
This gem deserves a much better rating here at AskGamblers.