Complaint #28 Nitro Casino

Withdrawal issues for almost 7weeks

By Greta B.

4 years ago

I’m not a new player at NitroCasino and my acc is approved.

I haven’t got any problems with them in the past, but now I made 3withdrawals in total 130.000nok on 16th of September and they were approved and sent further by 19th of September.

Usually it takes up to 5 working days to get money, now its been 6weeks and still nothing. They don't have answers. I'm feeling frustrating. Contacting them daily, and the only answer I get is, we are investigating this case, its some issues with payment provider, you need to be patience and wait.

But I think its been a really long time since and its more than enough time to solve this kind of problem.

Can you help me here?

Disputed Casino Nitro Casino

Reason Delayed payment

Amount kr130000

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

GreBurn

• Norway

4 years ago

Hei! I confirm that i get all the money and you can close the case!
Thank you!

Nitro Casino

• Representative

4 years ago

Hi Greburn,

Thank you for your patience and collaboration with this case.

I have good news for you. We have now been able to process the rest of your withdrawals. They have been paid out today, but keep in mind that it can take 1-5 working days before the funds will reach your bank account.

We have sent you an email including more information regarding this. If you have any questions, don't hesitate to reach out to our customer service through live chat or email.

I have also added another bonus (x10 wagering requirement) to your Nitro Casino account as compensation for this delay. Again, we are very sorry for this and will do our best that this doesn't occur in the future.

Kind regards,
Karoliina

AskGamblers

• Support Team

4 years ago

Dear Nitro Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Nitro Casino Complaint Stats

Resolved 2 / 4

Avg. Amount $6,061

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Nitro Casino Complaints

See all complaints for this casino

Over a month waiting

From time to time I struggle with my eager to gamble and from time to time I also close my accounts to get control of it.

This time I had wrote an email to BP Group Ltd on their site ”Rapid Casino” where I staded that I wanted to ban myself from their brand including all their casinos.

The 29th of aug Ive got this email——

We are sending this E-mail to confirm that your permanent self-exclusion request on

Rapid Casino has been set, and your account is now blocked. Your account will not be

reactivated.

As of today, your account is restricted and you will not be able to log in to any of the

brands we operate.

A few weeks gone by and I start to feel the urge for gambling again and find that Nitro Casino was open for me. So I start to gamble again… and lost…of cours but I manage to save some of them by sober up and withdraw my funds.

My withdraw use to be smooth from BP Group Casinos but this time they wanted som extra verifications wich was all cleared but I still didnt recive any money.

Then I was kicked out from the Casino.

They had realized that I was not allowed to play at their casino.

Now I have tried in over a month to recive some of my money back but they are reffering to the ”relevent department” and tells me ”there is no update on your case” they have , however , given me a hinch that my money will be payed out. But not what money or when or to what account.

The amount of withdraw is about 350eur but the deposits since I got myself banned from BP group is far more than that.

I have written also about that but they refuse to awnser how much I have deposited to their site!

This is causing a lot of stress and I just want a closure on this arrend and move on.

Hope this can help!

Unresolved

€350

Withdrawal issues for a week

Hey!

I won approximately 7,800 euros and requested a withdrawal. A week has passed and the payment has not been received, even though my account is verified.

I spoke with customer service every day. Their only response was, "Sorry, it takes time to process." Each time, I got the same answer.

Note that withdrawals take 24 hours, according to the website.

Can you help me here?

Resolved

€7,800

No feedback from the casino about Self-exclusion

At the date 15.11.22 I asked the support casino to close my verified account due the game addiction problems I confrunted. They didn't take any action, so on 17.11.22 I deposit some money and lose it all. I want a refund of the initial deposit, because they didn't close my account at my request.

Is 5 days and no action from the casino. I know I have the option to address the state gamble organization, but I prefer to close the issue friendly.

Unresolved

Withdrawal declined over 10 times due to banking details error that does not exist

Absolutely horrifying and disappointing experience at Nitro Casino as a Canadian player. Their only withdrawal method is via bank transfer, but every time I submit the withdrawal and submit the correct documents (over 10 times now!), they reject the withdrawal saying 'you've entered incorrect bank details'. Meanwhile, I've quadruple checked each time, had multiple successful withdrawals at other sites, just not Nitro Casino. It is 100% obviously an error on their end, that they refuse to fix. I've gone back and forth for over two months now - simply put, they just want to refuse my payment. This is a horrible site that truly does not care about their customers and gaining their trust - avoid at all costs, until this issue is resolved.

Rejected

$153