Nitro Casino Complaints

From time to time I struggle with my eager to gamble and from time to time I also close my accounts to get control of it.

This time I had wrote an email to BP Group Ltd on their site ”Rapid Casino” where I staded that I wanted to ban myself from their brand including all their casinos.

The 29th of aug Ive got this email——

We are sending this E-mail to confirm that your permanent self-exclusion request on

Rapid Casino has been set, and your account is now blocked. Your account will not be

reactivated.

As of today, your account is restricted and you will not be able to log in to any of the

brands we operate.

A few weeks gone by and I start to feel the urge for gambling again and find that Nitro Casino was open for me. So I start to gamble again… and lost…of cours but I manage to save some of them by sober up and withdraw my funds.

My withdraw use to be smooth from BP Group Casinos but this time they wanted som extra verifications wich was all cleared but I still didnt recive any money.

Then I was kicked out from the Casino.

They had realized that I was not allowed to play at their casino.

Now I have tried in over a month to recive some of my money back but they are reffering to the ”relevent department” and tells me ”there is no update on your case” they have , however , given me a hinch that my money will be payed out. But not what money or when or to what account.

The amount of withdraw is about 350eur but the deposits since I got myself banned from BP group is far more than that.

I have written also about that but they refuse to awnser how much I have deposited to their site!

This is causing a lot of stress and I just want a closure on this arrend and move on.

Hope this can help!

Hey!

I won approximately 7,800 euros and requested a withdrawal. A week has passed and the payment has not been received, even though my account is verified.

I spoke with customer service every day. Their only response was, "Sorry, it takes time to process." Each time, I got the same answer.

Note that withdrawals take 24 hours, according to the website.

Can you help me here?

At the date 15.11.22 I asked the support casino to close my verified account due the game addiction problems I confrunted. They didn't take any action, so on 17.11.22 I deposit some money and lose it all. I want a refund of the initial deposit, because they didn't close my account at my request.

Is 5 days and no action from the casino. I know I have the option to address the state gamble organization, but I prefer to close the issue friendly.

I’m not a new player at NitroCasino and my acc is approved.

I haven’t got any problems with them in the past, but now I made 3withdrawals in total 130.000nok on 16th of September and they were approved and sent further by 19th of September.

Usually it takes up to 5 working days to get money, now its been 6weeks and still nothing. They don't have answers. I'm feeling frustrating. Contacting them daily, and the only answer I get is, we are investigating this case, its some issues with payment provider, you need to be patience and wait.

But I think its been a really long time since and its more than enough time to solve this kind of problem.

Can you help me here?