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NineCasino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 42 reviews
6.8/10
42 reviews
Complaint Response 43 complaints
2 days avg. 43 complaints

AskGamblers Quick Overview

Editor’s View

We love the sleek and straightforward design of NineCasino, alongside custom-made icons in the menu. NineCasino is user-friendly and really intuitive, and you don’t have to be a tech expert to navigate this online casino.

We noticed that in addition to tournaments hosted by the casino, you can also receive cashback, complete missions, participate in the loyalty program, and become a member of the VIP club.

What we like
  • Live chat is open 24/7
  • Mobile friendly games
  • Various/diverse offer of casino games
  • Different responsible gambling tools available
What we don’t like
  • There are some country restrictions
  • High minimum withdrawal limit
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


NineCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://ninecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Greek, Finnish, Polish, Czech, Norwegian, Slovak, Slovenian, Hungarian, Bulgarian, Spanish, Italian, Romanian, Portuguese, Turkish
Casino Type
Instant Play, Mobile, Live Casino, Sports

General Information About NineCasino

NineCasino is an online casino fully licensed and regulated by the Government of Curacao and the Kahnawake Gaming Commission. Uno Digital Media B.V. owns and operates the casino that has been on the market since 2021.

The operator provides players with a choice of many different languages from the side menu. NineCasino is one of the casinos you can play on your smartphone because it has an app you can download directly from its website.

NineCasino offers a large selection of games players can enjoy, but we recommend checking our detailed casino review before registering. We’ll discuss different payment options you can choose from and the process for deposits or withdrawals. Also, see if the casino’s committed to responsible gambling and what you can do if you encounter issues during your gameplay.

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Complaints

Read the complaints other players have left for NineCasino. Learn more about complaints.

Show all complaints
NineCasino - Refusal to pay withdrawal
I opened an account on nine casino, i filled on my details and during the course of registration i didn’t see any option asking for occupation/source of livelihood of a player. I went ahead to make deposit, played games! Won a very little amount of 20€ cause my total deposit was about 140€, time to make withdrawal they have been asking for unending documents, i have provided all, they will ask for the same documents up to 5 times! I was still patient i kept submitting then! Then i got my account verified! I will attach an evidence, and I thought i was going to get paid, next they asked for another documents! They asked for a source of funds! And they requested i provide a bank statement! Mind you i made a deposit to the platform using cryptocurrency, i sent the crypto from my trust wallet(bep-20 usdt) i had already submitted the proof of deposit and it was approved, so them asking for a statement of acct got me surprise but i still went ahead to submit it! From my statement pf account! It was clearly seen that all my money was from family(brother and mum) and friends, I don’t even worth much, as i am unemployed and still 100% dependent on people around.
I sent them the statement of acct from my bank, after a while I contacted them and the customer support asked that i wait for my money to be paid as my account was already verified! I will attach proof below!!
So i was waiting for my money (62.5€)
To be paid, only for me to wake up this morning with a mail, that they rejected the bank statement. And dey wer asking for a document showing origin of funds eg salary statement, proof of business, selling a property, inheritance payment, divorce settlement! This is so appalling cause im unemployed!! And all money i have gotten from my account are gifts from my brother family and friend, which i use to bet with the hope that i will win big one day.
Its so appaling that this company are fustrating me because they don’t want to pay 62.5€, i need this resolved and my balance of 62.5€ paid
staus Resolved
€62.5
NineCasino - Blocking USDT withdrawal after full verification Unreasonable requests

Complaint:

I deposited funds into NineCasino exclusively via USDT from a non-custodial cold wallet. I never used bank cards or bank transfers — all activity has been in crypto only.

Despite this, I fully cooperated and submitted:

Government-issued ID

Proof of address

The full USDT transaction hash

A personal bank statement showing over €150,000 in fiat

Even though I never used the banking system for deposits, I provided the statement in good faith to show proof of legitimate funds.

Now, support is demanding documents that are not applicable to crypto transactions — such as sender/recipient names and IBAN — and, even more concerning, they are asking me to prove ownership of a private company and to submit documentation regarding that company’s revenue.

This is a disproportionate and unjustified escalation of the verification process, especially since:

I’m withdrawing via the same method I used to deposit (USDT)

I already provided proof of personal solvency

My personal crypto activity should not require disclosure of corporate information, especially when no company was involved in the transaction

I request that my USDT withdrawal be processed without further delay. If this is not resolved soon, I will escalate the issue to:

Curaçao eGaming

Crypto and gambling forums

Data protection authorities (due to excessive and irrelevant personal information requests)

I will attach screenshots and proof of everything submitted.

Thank you.

staus Rejected
€2963
NineCasino - The casino has rejected the withdrawal 6 times and is delaying the verification process

Hello everyone,


I am a girl and my name is < removed >. I joined the casino on February 5th. I made a lot of bets. I won 283.66 euros. I made the deposit using a cryptocurrency wallet (USDT trc20). On February 17th, I successfully passed verification through the casino website. I made a few more bets. After that, I ordered a withdrawal, but it was rejected. The casino asked for additional documents. I sent a selfie with my passport, proof of address and deposit. All documents were approved. On February 20th, I ordered a withdrawal again. But after a while, it was rejected again. The casino asked to send a deposit confirmation again. I took detailed screenshots against the open casino website. Here you can see the deposit amount, my wallet and the casino wallet. There is also a transaction hash. I also wrote a letter to support, in which I indicated that I have a non-custodial cryptocurrency wallet Trust Wallet. It does not indicate personal data. There are only 12 secret words. I received a notification by email that the screenshot was rejected and I need to send a confirmation, where all the deposit details are visible (amount, date and time, recipient and sender wallets). I have already done this many times. My cashout was rejected 6 times. I sent all the requested documents. The last time the casino asked for a screenshot of the transaction hash. I sent it, but in response received a letter that we did not ask for this screenshot and it was rejected. Accordingly, the withdrawal was also rejected for the sixth time. They cannot help in the chat. I am attaching all the screenshots of the correspondence and the support response. I will say right away that I sent all the requested documents by email, through the chat and through the personal account many times so that they would definitely reach the casino team. In the end, they ask for a document, then say that they did not ask for it. Naturally, they are dragging out time and do not want to pay.


Thank you for your attention

staus Resolved
€283.66

Complaint Statistics

Resolved 38
Avg. Amount $ 5,085
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Review this casino

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Player rating
6.8/10 42 reviews

Top reviews from our players

I'm not an avid casino player, but sometimes I like to come in to spin slots. I tried many different casinos, but in the end I decided to stop at this for now. I really like the interface of the site. Well, there are a lot of games, I have enough of everything. If you win, they pay you out without any problems (and quite quickly). I can recommend it.

Hello, dear! Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future! Best regards, NineCasino Team.

user avatar

A normal casino, I can't say that it stands out from the others in any way. There are bonuses here, and a huge number of games, and hotpot support, which reacts very quickly in case of problems.
But payments sometimes take a long time.
Simply have to wait up to two hours, it's a little not happy.
The rest is a great casino.

Hello! Thanks for the awesome review, dear! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Best regards, NineCasino Team.

user avatar

Great casino, I've been playing for years. We are especially pleased with the constant promotions, which gives even more opportunities for the game.
Well, in general, I like everything very much. A modern and intuitive interface, a rich selection of games (there are all providers known to me). I give the highest rating.

Hello, dear! Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back! Best regards, NineCasino Team.

user avatar

NineCasinos I joined a little over a few days ago and for being a low roller I already invested more than 500 euros in deposits alone which is very unlike me. I guess their loyalty is very attractive? Who knows, but they are part of the Dux group of casinos, and let me tell you they are good.

I like the layout, and filtering tabs of the website, and it's very easy to navigate. Dark with a touch of orange works well as the coloring theme and I like it. They have great welcome offers with a decent wager of x40 the bonus amount only and the low deposit of 15 euro to get 100% and another 250 spins spread over 5 days is a deal you cannot miss.

They have many deposit options for me like Skrill, BTC, and Local Bank Transfers. Now the winning aspect is the fact that I can deposit using local bank transfers in my ZAR currency and withdraw back to it. And I think that is why most of my deposits go here. Although when it comes to withdrawals the limits are a big high 1000 ZAR ( 65 euro), even though their terms say 50 euro (860 zar). What makes it hard is that free spins from no deposit bonus or deposit bonuses have a max cashout of 860 zar and once you have that amount of money left you cannot even withdraw your winnings. I have to make another deposit to withdraw the minimum of 1000 ZAR.

When it comes to games, they cater to everyone, so you do not feel left alone, slots, tables, and live casino games are all there. I do feel they are slightly outdated with the latest releases or a bit slow adding new releases of game providers.

Withdrawals and verification are a breeze and together with that, support is extremely helpful and very patient ( Especially Blake and Melissa) and that is a big plus for me. I got my withdrawal approved always within 1 hour which is very fast. I like the fact that when you have a withdrawal or verification issue, support puts you on hold and contact finance to have it resolved, instead of telling you to wait for an email from finance or those standard copy and paste nonsense. Support deserves 10/10 – Hope they implement a tipping feature in the future.

I made many deposits and when I asked for a freebie, they offered me 200 free spins and I got to choose the game. I chose San Quentin, did not win as much as I would have liked to, but enjoyed the spins anyway.

I still rate them 8/10 even though the minimum withdrawal limits and max win issue are still there. I hope they find a solution to this soon.

Just the fact that they should lower their minimum withdrawal limit from 1000 zar to maybe 500 zar or 50 euro(860 zar) as per their terms and conditions for South African players, or they can make the max win from no deposit bonuses 1000 zar so I do not need to deposit to cash out because if I use my 860 zar and play more to get to 1000 zar to meet minimum withdrawals, they still going to tell me I can only get 860 zar out. I mean the other day I had 800 zar and I continued to play to get to 1000 zar to cashout, however I lost all my funds in the end.

Hello, dear! Thanks for sharing your feedback. We appreciate your kind comments. We’re glad you feel satisfied with our service overall ,but we are sorry to hear that you’re having difficulties with the withdrawal limits. Your satisfaction is important to us, dear, and we will do our best to improve a current payment system. Best regards, NineCasino Team.

user avatar

Cool design, most important vendors are on the site, easy to handle, quick withdrawal after KYC. A very positive impression from a Curacao licensed operator - I had lately more issues with MGA operators. Keep it up that way.

I had to contact them each time regarding my KYC status so I did not know which document was missing, they did not write me a specific email about it.

Hello! Thank you so much for your kind words, dear. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future! Best regards, NineCasino Team.

user avatar

I signed up NineCasino recently. The casino is owned and managed by the Dux group and operates with a gambling license issued by Kahnawake Gaming Commission. The casino has a great design and the signup process takes under 30 seconds. The casino offers its players more than 10 currencies to play with plus more than 3 deposit options for every currency including crypto.
The casino has more than 4000 slots which are provided by providers like BTG, PlaynGo, red tiger, Netent, pragmatic play, Nolimit city, and many more. You can enjoy these slots with a deposit bonus on your first three deposits that give you a total of €450 in bonuses. The wager requirements are 40 times the bonus money and the wager needs to clear in 7 days. The maximum bet while being on bonus money is €5. The best part is that the casino doesn't restrict too many games from bonus play.
My personal experience with the casino has been great and all my deposits and bonus additions have been smooth. The casino processes withdrawal in under 30 minutes if you are verified. The verification process takes around 12 hours.
The casino has a great support staff who are there to help you 24x7.
I request every one to take a look at this casino and try it out with at least one deposit. I am a regular member of the AskGamblers forum and you can reach out regarding even more detailed experience of mine at this casino. Loved this casino.

Hello, dear! Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back. Until then, we’re here if you need anything. Best regards, NineCasino Team.

user avatar

I absolutely love this casino. Fast verification, fast withdrawals and decent withdrawal limits also for new players.
Good selection in games, and also not to much games banned when having active bonus balance.

Could maybe provide some more payment methods like mifinity, neosurf or such. This would also maybe open to more withdrawal methods. But other than that, just a great casino overall.

Hello! Thank you so much for your kind words, dear. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future! Also, we will take into consideration your suggestions regarding our payment system and we will do our best to improve it. Best regards, NineCasino Team

user avatar

NineCasino is a great online casino with an impressive game selection. I actually love their game roster as it's very exciting. I also love the bonuses that they offer since it honestly kept me engaged in playing with their site.

The disadvantage of playing on their site are the limits when it comes to countries and the available payment methods. If there were more options that were given, I know that more players will be playing here.

Hello! Thanks for the awesome review, dear! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Also, we will take into consideration your suggestions regarding our payment system and we will do our best to improve it. Come back and see us soon. Cheers! Best regards, NineCasino Team.

user avatar

Nine casino is one of the latest casinos I explored. I initially joined them a few months ago but I remember that they didn't have a credit card option available for my account for deposits and at the time I didn't have any funds in my Skrill so I decided to wait a bit. Then a few days ago I received a reminder email from them with their first deposit offer and this time I decided to make a deposit. After logging in I noticed that I still didn't have an option to deposit with MasterCard, but after reading the bonus terms and conditions, I noticed that Skrill deposits were valid to claim the bonus. So without hesitation, I made a deposit of 30 eur and got a 30 eur bonus.

The casino is powered by many well-known game providers, including NetEnt, Microgaming, Pragmatic Play, Nolimit City and many others. To start off, I started to play Twin Spin with minimum bets. I didn't have much luck and my b balance was quickly decreasing. Once my balance got down to 30eur, I moved on to the Razor Shark slot. I managed to get the bonus round quite quickly and got a 400x bet win, which put my balance little over my start balance. Then I moved on to the Deadwood slot which I played for the rest of my session. I had a few big wins but nothing significant happened and slowly but surely my balance was decreasing. I kept playing the game hoping for a bonus round but it didn't happen and eventually I lost my balance. Aside from that, I also got 50 free spins for the next 5 days. The spins were on Bgaming slots and I won a few euros every time which I lost quickly. 

Overall I had a very nice time at Nine casino, the game selection is great, the lobby is easy to navigate and I didn't experience any issues either with the bonus or games. I only hope to see more payment providers added in the near future and aside from that, I think I'll be coming back.

Hello! Thank you for the feedback! We are glad to hear that you enjoy playing in our casino :) Best Regards, NineCasino Team

user avatar

Nine casino is a brand new online casino which was established in 2021 and it is under the ownership of Dux group n.v. Nine casino is licenced by Curacao and Kahnawake commission as well. So to sum it up it seems like a really good casino. Now, Nine casino offers a nice welcome bonus package for the new players. For the first deposit you can get a generous 100% match deposit bonus and 250 free spins on top of that, for the second deposit you get a 55% match deposit bonus and for the third a 100% match deposit bonus. Also, nine casino offers a daily 20% cashback for all the players who like to play cash only. The design of the website seems really cool with dark blue being the main theme and most importantly, there is no lagging with the website.

Now, after uploading all the required docs in order to verify my account, the procedure was completed in 2 hours which is a great thing. Bonus terms are visible on the main site and they seem to be simple and easy to be understood. Now, when it comes to the withdrawal time frames I honestly do not have any idea since I did not have the chance to request any withdrawal. Also, I would like to point out that support is fast in response. Nine casino seems a very good casino and welcomes many players around the world.

One thing I would like to point out is that nine casino used to have an automated message which did not allow the players to play any excluded slot. Unfortunately, after my last deposit with a bonus, this message did not exist, so I had to talk with the support which informed me that I need to check the excluded slots myself. The list is not in alphabetical order and it is big enough, so your eyes will hurt by looking closely at all these excluded slots. Due to this reason I decided that this casino was not for me so I closed my account.

Hey! Thank you for the feedback! Yep, this list of excluded slots can be a bit confusing. We will try to make it simpler for players to search the games in it. Best Regards, NineCasino Team

user avatar

NineCasino News

Read all news about NineCasino, check for updates and stay tuned for exclusive bonuses.

Brazilian Player Triggers €3.7M Win With Less Than a €0.20 Bet at NineCasino
Big Win Brazilian Player Triggers €3.7M Win With Less Than a €0.20 Bet at NineCasino

Imagine winning nearly €4 million from a wager as small as €0.20! Surely, a life-changing event! Most of us can only dream of winning such an astounding amount of money but this became a reality for a loyal NineCasino player from Brazil.WOWPot Wows With a €3.7 Million Win!Last week, on 15 January, a NineCasino player going by the username ***carvalho10 logged onto the popular online casino site from Brazil to pass the time. And it was in the early morning hours that the magic happened.After just a few spins on the relatively recent Wolf Blaze WOWPot! Megaways produced by Fortune Factory Studios, this immensely fortunate Brazilian player scored the unimaginable: a €3,760,840.37 win from an impressive x20,008,157.44 multiplier.There is only one truth in the casino world, and that is once you press the button, anything can happen, said the Head of NineCasino, commenting on the win."***carvalho10 nabbed a x20,0008,157 multiplier, but the question is, who will be next to beat this high score at NineCasino? Our Jackpots are still full to the brim, and with 6000+ games, there is something for everyone, as well as for anyone hoping to be the next big winner," the casino manager added.We'd say that 'WOW' is a fitting word here. The video slot Wolf Blaze WOWPot! Megaways, launched in April 2023, is more than a mega jackpot slot. It's a WOWPot, a four-tiered progressive jackpot originally developed by Microgaming.We congratulate the lucky player and wish ***carvalho10 many more epic wins at NineCasino!Try WOWPot Slots at NineCasinoNineCasino offers a total of seven Wowpots, such as the Book of Atem WOWPot, and the Sherlock & Moriarty WOWPot. Players will also be glad to find Pragmatic Play jackpot games among the 6000+ games already at NineCasino, such as The Dog House Megaways, Joker's Jewels, and Gates of Olympus. Together with regular tournaments, promotions and various gamification features, players are in for a thrilling time.As for the new players? NineCasino has created a brilliant welcome package across three deposits, complete with a generous amount of Free Spins. Apart from being available in 12 languages, offering 24/7 customer support and accepting multiple payment methods, NineCasino is among the safest casino platforms on our website.Good luck!

Win One or All Three Amazing Cars in NineCasino's Grand Theft Coupe
Promotion Win One or All Three Amazing Cars in NineCasino's Grand Theft Coupe

Casino Christmas promotions can be really big, but you will rarely see a campaign this huge! NineCasino just pulled all the stops and is entering New Year in style, giving away not one, not two, but three automobiles in their three-week Grand Theft Сoupe tournament!The three-part tourney kicked off today and will run until 7 January, so let's quickly see how you can qualify for these magnificent prizes.1, 2, 3: Grand Theft CoupeNineCasino is holding a three-week Grand Theft Сoupe tournament for slot players between 18 December 2023 and 7 January 2024 with a different model coupe car as the main prize each week:Week 1: 18-24 December - Audi A5 CoupeWeek 2: 25-31 December - BMW 4 CoupeWeek 3: 1-7 January - Mercedes E CoupeNineCasino has made participation rather simple, and we'll take you through the process every step of the way.How to Take PartPlaying online slots will qualify you for the tournament, as these are the only eligible games. Once you start spinning, your position on the leaderboard will be decided by the points you accumulate:Earn 1 tournament point for every €1 you wagerThe player who scores most points wins a brand-new Coupe at the end of the cycleIt's easy, right? Just do what you like most: play your favourite online slots from the casino's library and start earning points.Visit NineCasinoThis tournament may be the Christmas miracle you're hoping for, so head over to NineCasino and have yourself a jolly good time!Good luck!

Tesla Model 3 is Up for Grabs in NineCasino's Latest Tournament
Promotion Tesla Model 3 is Up for Grabs in NineCasino's Latest Tournament

NineCasino is pulling out all the stops in its upcoming phenomenal Tesla Tournament & Raffle, which will be held throughout the month of November.How to Take PartTo join the fun and be in for one of the numerous prizes, you must place bets of a minimum of €0.10 on eligible slot games. Each bet will bring you 1 tournament point, while 100 points will get you 1 raffle ticket for the prize draw.You can collect an unlimited number of tickets, which will increase your chances of winning one of the top five prizes in the raffle.Tesla, iPhone 15, PlayStation 5, and €50k in Cash PrizesWe already told you about the Tesla Model 3, which is the main prize, but NineCasino has also set aside two other valuable prizes: the iPhone 15 and a PlayStation 5 console!In total, five main prizes will be distributed via a random draw in the following manner:1st prize: Tesla Model 32nd - 3rd prize: iPhone 154th - 5th prize: PlayStation 5Then comes the €50,000 prize pool with cash prizes for 1000 participants! Players with the most points will battle it out for the 1000 cash prizes, ranging from €5000 to €10!Each cash prize comes with a 1x wagering requirement attached that must be met before cashing out any winnings.Of course, before wagering, you should consult the Terms and Conditions to get acquainted with all the rules.Good luck!

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