Page 5 – Player Reviews for Mr.Play Casino
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This is a great casino. I have earned money here. Registration is simple and easy. Flexible payment and withdrawals, I cashed out without a problem. Vote for Mr. Play Casino
It is a very trained platform, with classic games adapted to the present that makes them very practical. To make the payments and withdrawals of money has multiple platforms which makes it very versatile and adapted to different users and the times for it are truly reduced.
It's a very great casino it's real funny. The design is cool the registration is very easy and simple. There is no issue, just amazing and wonderful the withdraws are made with absolutely no problem
Well my experience with this casino was excellent. All the options work perfect. Games old and new ones in a very well balanced way. Good and Love it!
It is a very trained platform, with classic games adapted to the present that makes them very practical. To make the payments and withdrawals of money has multiple platforms which makes it very versatile and adapted to different users and the times for it are truly reduced. 100% recommended Mr. Play Casino!
Registration is very easy and simple, I didn't face any issues. The gambling offer is big which I really like! It is a great casino where I already made money.
It has not a bitcoin withdrawal option. Today, bitcoin is part of our lives. Withdraw limit could be bigger. Besides that, there is nothing I don't like about this casino.
The MR.PLAY it's Very excellent casino site!!! Maybe that's why I am so positive about it. Haven't had bad beats, but chat is always very responsive. Even if I love like 20 euro, they always give free spins.
The design and theme is cool, and withdraws I made with no problem.
This was done but cant withdraw funds without uploading documents first, cant upload without an account so I cant get my money back. I think The MR.PLAY it's Very excellent casino site, and the design and theme is cool. And withdraws I made with no problem, I would like to thank the developers.
Honestly, I don't understand why so much negativity towards mr.play in askgamblers.com! I've been playing here for a long time. Everything is superb. Had 0 negative experience. tbh i am in very big + from this casino.
The casino has a pretty fast registration process that is done in about a minute as you can enter your information later on whenever you want, but if you want to play Live Casino you will be redirected to the page immediately where you have to enter your info.
Really don't like having limits while having a bonus and it makes me feel uncomfortable being limited to bet maximum 1E on a single bet and kinda makes me feel like I am not having a freedom. That's why I didn't want to claim the bonus hopefully it gets changed in the future plus on all of that x40 wagering while betting maximum 1EUR seems too much.
I am new to this portal but never found any issues and yeah I have withdrawn easily as well.
But I suggest going through the terms and conditions of this site before playing as there seems to be some confusions regarding the withdrawal.
Very good casino!I don't understand why so much negativity towards Mr.play in AskGamblers.com! I've been playing here for a long time. Everything is superb. Had 0 negative experience. tbh i am in very big + from this casino. Maybe that's why I am so positive about it. Haven't had bad beats. but chat is always very responsive. Even if i love like 20 euro, they always give free spins. The design and theme is cool. and withdraws I made with no problem.
Love to play this one, and enjoyable game as well. Putting cash and withdrawal is also very easy to perform. If you want to earn quickest money this is the best platform recommended.
I have not find yet anything to dislike, playing last one month and I am so quick in terms of earning and withdrawing money as well. If you provide all legal documents this platform is easy to use indeed.
The MR.PLAY it's Very excellent casino site, and the design and theme is cool. And withdraws I made with no problem, I would like to thank the developers for that ♥
Honestly, I don't understand why so much negativity towards mr.play in askgamblers.com! I've been playing here for a long time. Everything is superb. Had 0 negative experience. tbh i am in very big + from this casino. maybe that's why I am so positive about it. haven't had bad beats. but chat is always very responsive. even if i love like 20 euro, they always give free spins. the design and theme is cool. and withdraws i made with no problem.
Never played any game as I signed up and never got my bonus credit or free spins, withdrew my £10 deposit and asked if my details could be removed as I wouldn't be using the site. This was done but cant withdraw funds without uploading documents first, cant upload without an account so I cant get my money back.
Customer service is useless and never let on about this, after numerous emails to try and verify documents I'm still waiting on my deposit back
Being robbed, not even 1 spin and im £10.25 out of pocket ( 25p fee to deposit )
Boycott these cowboys, plenty of other trustworthy sites out there to
Dear Murk, We appreciate your feedback and if you wish us to look into this matter, please send us your username in private message. As a general note to the case, you would be aware of the requirements of the UK market therefore it would be unfair to state that the casino robbed while we apply all latest regulation guidelines. Wishing you a good day ! mr.play team
Easy to deposit money but cashing out pain in the butt. don't take my word for it just look at all the reviews the only issue with the site is withdrawing. Ironically i came to the site with this review site. In my case the site doesn't accept my citizen card which i used in all casino websites and they want me to get passport. Now i need to fork out $160 which is pointless. At least the least they good do is refund my credit card but even for that they are asking id. Stay away from this site i even regret going to the website good think i deposit very little like i do to new websites.
Dear EBUDDY99, We have been in contact with you in other platforms before you posted this review and we are sure you are well aware of the core of your case - the document you provided does not have some basic information as an acceptable ID would have. This information was relied to you by our Customer Support team. We are very sorry that you chose to close your account but rest assured that our Canadian customers enjoy wast selection of games and good treatment, including withdrawals. Wishing you a good day, mr.play team
I suppose the game variety is good enough. They don't offer anything that EVERY other casino offers, but if I had to say something good that would be it.
Where to start.....
1. No NET-ENT or Quickspin games.
2. Chat is only available ridiculous hours if your in N. America.
3. The deposit options are Visa/Mastercard (which are illegal in Canada), EcoPayz and Paysafecard.
4. Cashout limited to Wire Transfer if you don't use EcoPayz.
5. In 60 freshens worth .25 per I won a total $3.15 (should have been an indication)
6. In $600 deposits @ .50/per spin I never hit freespins or bonus not once. At one time I remember I was up by a little over $4.00 but that was it, the rest was BRUTAL. I am not new to gambling in the least online and land based. This casino single handedly offered me the most savage, unapologetic beat down I have experienced in roughly $150,000 - $200,000 in deposits.
Dear Lukepark604, Thank you for the time you've taken to review our casino. We appreciate it and we would like to take this opportunity to address some of your concerns. Regarding the payout - your game play was almost equally split between slots and table games. The payout for these 2 types of games is very different and varies per game. Although bad beats are part of the game, we are very sorry to hear that you have experienced them as soon as you started your gaming with us. Please note that some of your statements are not quite accurate as, for example, the very first spins in your first gaming session gave you 50%+ increase of your balance. You are correct that we do not offer NetEnt games, as of the moment, but we have a big variety of other game providers which offer non less thrilling and graphic-sophisticated games. We hope that you will look for the games which will be right for you. Lastly, but not least, please note that we are currently in a process of adding a new payment method for Canadian customers which will bring more flexibility and satisfaction on both sides. Have an enjoyable gaming if you decide to stick with us, mr.play team
Super fun Casino to play at. It has many providers to choose from and a lot of games too. You cannot get bored playing there. It's also super easy to navigate, the design is clean and nice.
That it doesn't have any no deposit bonus available.
Dear Keesgsk, Thank you for taking the time to send us a feedback. :) We are glad that you appreciate our efforts to constantly improve our offering. Wishing you a good day, mr.play team
Mr.Play has a clean and relatively fast website. You will find many great games to play, including live casino.
Mr. Play have a 48 hour "waiting" period before they even start processing a payout. This is for ONE thing only - to have gamblers loose their winnings again. If you ask to be paid to Skrill, there is absolutely no reason to wait, as long as an account is verified. Then they have 0-24 hours withdrawal timeframe. A total of 3 days.. to get a few houndred bucks? Not good in 2019.
There are casinos that pays out within one hour. The chance to win there is just as good as at Mr. Play, so I know where I will deposit my money next.
Dear Frozenfish, Thank you for your feedback. The 48 hour processing time is a maximum and on many occasions the duration of this process is quicker. This period is in place as the process of withdrawal checks and documentation reviews is a manual one undertaken by payout and risk professionals. They make sure are adhering to regulatory and anti-money laundry requirements. These processes are in place for the protection of our customers, and to insure we are meeting legal obligations. We cannot comment on other sites approaches to these Requirements. Best regards, mr.play team
Good games and easy to navigate the website easy to sign up
Now been 6 days since I cashed out and money is still pending and seeing as it's only business days they go by gonna be at least Monday before it's processed
Dear Jade44444, Please let us know if you have received your withdrawal. Kindly send us your username if you wish us to check the status for you. Best regards, mr.play team
I dont know why here write that accept players from my country .It not first time ,i fill everything and boom https://prntscr.com/meu8my
I used the rating system on askgamblers and chose a new casino in which to play, and congratulations I was very pleased with my choice. Mr. Play is a very nice casino. good design, nice bonuses, fast and smooth. Good choice
For real live chat not available 24/7, also have hard to find demo play option
being able to withdraw winnings. I've looked on the net for a while for online slots and I've only been dupped into games that only want money and I cant draw on actual winnings.
These games are real and can be loads of fun if you don't get too over endulged.
I struggled getting linked up
.That's mainly due to my lack off tech knowledge
Simple and easy to understand Design
Lots of games
The worst support of all casinos so far | Casinos bonus system offers me a invalid 200% Bonus
It all started last night I went into my mail and got a email which was offering a 200% deposit bonus for Mr.Play. I thought why not give it a try and test the casino myself. I already have a account registered, never have deposited before and was reading good stuff about them here on AskGamblers so lets use this offer.
I have attached a Screenshot of the Mail offering the bonus to this complaint.
Followed the link inside the mail, typed in my login data and got a popup covering the screen and offering me that bonus from the Mail. I have also attached a screenshot (only that it was offering me the same 200% bonus from the mail, instead the 50% in the screenshot).
I mean every logical thinking human being that came to Mr.Play because of that bonus would think: "Great I followed the link, logged in, a poup comes with exactly that bonus thats wanted lets click Deposit and get it"
I made a deposit of 30€, but no bonus was credited. I mean this happens everywhere from time to time, no problem at all for me. So what do you do to get the bonus? You contact the support and let them fix this fast, usually such problems are fixed in 2min.
I already had chats with support teams from so many casinos, they all have different kind of guidelines they follow, some give you the feeling you are a little child, some give you the feeling the casino will do everything for you and some act real serious so you think it is very authentic. I mean I like all approaches and dont have a problem with any of them, what I can say from all of them so far is that they stayed all professional and gave there really best to solve my problem! If not they contact you back or offer you a alternative so that all sides are happy.
Now we come to the part how it worked out on Mr. Play:
I contacted the support to inform them that I did not get my promised bonus, what followed next was something I have never experienced in such a way from any support employee out there. (SEE ATTACHED SCREENSHOT OF CHAT)
1) I report the problem and explain him the exact procedure I followed to make sure that he knows that all basic stuff have been done correct.2He 2) He tells me the bonus has expired and that it was valid for 24 hours?! He also says that it expired at 7 am?!
- The attached chat started at January 13, 2019 2:45:05 PM EST which is many hours later, I also have the chat protocol in my mails to prove that. This leads to the next question why Mr.Play Casino Application/System is offering me a bonus that has expired?! Most likely a bug in the application that needs to be fixed by the software development!
3) My reaction follows because it does not make any sense for me that the bonus has expired for two main reasons:
- I got the mail a day before which does not even state a expiry date (see screenshot)
- if I login and MR.PLAYS System offers me to get that BONUS it is clearly not my mistake as I just followed the mail and did what every logical thinking person would do!
4) I just get a simple answer as: "I am sorry, these are terms and conditions of the bonus"
This is the moment I was got very disappointed, not only because I did not get the 200% Bonus that was the smallest reason! These were the main reasons:
- I did not get any kind of support or feeling that something will be done here, this is a bug in the system!
- I did not even get a alternative offer or that someone in the responsible department will be contacted regarding this topic
- He tells me he is not in the position to give me the bonus, but neither does he take care that somebody with the position takes care of this!
- I explained why this cant be my fault through the whole chat I am getting the message: "Its like that and whatever you say doesent matter"
- I am pretty sure there are people out there that had the same problem but didnt take the time to write this all down, but I take these kind of stuff serious because if online casinos are giving such offers, they need to stay fair, be precise how long it is valid and most important the integrated casino bonus system needs be able to handle the validity of a bonus offer and not offer my something that has expired!
I played my 30€ as I had no other choice after such a conversation. i had pretty much fun playing in the casino, but I was not able to play the way I expected to in the beginning. I would be happy if we find a solution for this and would also like to hear what Mr.Play as a Casino has to say to my complaint. I aplogize my English as I live in Germany and it is not perfect.
In the end I wish and only can hope that Mr.Play takes care of the following topics in a better way then I was taken care of from the support, so this does not happen again:
- Integrated Bonus System needs to fixed so it does not offer the player a bonus which is not valid anymore
- The emails with the bonuses should have a expiry date
- The support takes requests more serious and with more responsibility
Dear Alexjanjic, Thank you for the feedback. We are sorry that this is your first experience with mr.play. We appreciate the time you took, this will give us a chance to improve our service. A representative of our Customer Support team will call you shortly to sort this matter. Hope you will stick around to see that mr.play has a lot to offer. Wishing you a good day ! mr.play team
Nice game
Real cash balance is tied into wagering requirements for bonuses somehow which is easily the worst system I've seen in all my time playing online. Meaning that if you have an active bonus you can't cash out without meeting the wagering requirements for the bonus. This wouldn't be so bad except for the fact that bonuses are given automatically.
good amount of games, speedy website with speedy loading of the games
Typical online casino, we grab your money instantly but when you want to cash out it takes ages. Please note that withdrawals stay pending for 48 hours before being processed so it could take up to 48 hours + 3 days of bank time to get your money where there are many casino's that have the money in your bank account within 24 hours. Also 2 deposits in 1 week where not added to my account, but left my bank account instantly, had to fight to get them to investigate and takes a week now since the deposit and i'm still urged to wait 72 hours :S if you want a speedy casino on the money side do not play here !
Staff are friendly but they're just messengers. That's about it.
Awful casino. Real cash balance is tied into wagering requirements for bonuses somehow which is easily the worst system I've seen in all my time playing online. Meaning that if you have an active bonus you can't cash out without meeting the wagering requirements for the bonus. This wouldn't be so bad except for the fact that bonuses are given automatically. You may only cancel bonuses before any wagering is done, as soon as you play this is considered part of the bonus wagering. The best you will get back is a refund for the single deposit that you are playing with if you make any win. Otherwise wager or lose it.
Dear Philulz, Happy New Year and apologies for only getting back to your feedback now. Thank you for your comment, which will help us improve our services! We don't have your username to check the particular situation, but what you've described is rather a general flow. You are correct that certain bonuses are given automatically and this is set up by demand - actually many customers like the fact that they should not interact with Support to request one. On the other hand, bonuses are removable, but yes - if the wagering of the bonus has been started, it must be completed otherwise all winnings will be void >> this is also described duly in our Bonus Policy: https://www.mrplay.com/info/bonus-policy/ and it's quite standard. Please let us know should you wish us to go into further details about your case and see how we can make your game more enjoyable. If you would like to pursue this, kindly send us your username in private. We are constantly adding new games to widen the offering and we hope that you will like it. Have a good day ! mr.play team
Good range of games good bonuses and easy to use.
Just maybe even more games as I do notice some popular ones are missing.
I played at other casinos that offered quite a bit of what mr play does, but I found that I won more at mr play so obviously I tend to play there more now. Its easy to navigate and has a huge amount of games with decent bonuses. too.
The chat staff are friendly but aren't available 24/7 so it can be frustrating if anything goes wrong for you.
Compare Mr.Play Casino to Other Casinos
Excellent design of the platform, and that among the featured games are included the classic bets with cards and chips. Personally I love this genre of games.
The fact that money cannot be deposited/withdrawn through Paypal. I use this payment platform a lot, despite the problems that several people usually have with the limitations.