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Mr Green UK Casino

Item: Mr Green UK Casino
Rating: 1
Author: Irena D.

Player Rating No reviews yet

No reviews yet

Complaint Response 5 complaints

2 days avg. 5 complaints

What we like

24 payments - once processed
Home to leading software providers
Live chat is open 24/7
Mobile friendly design

What we don’t like

There are no video poker games

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Mr Green UK Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://casino.mrgreen.com/en-GB/casino

Established

2008

Licences

UK Gambling Commission

Company

Mr Green Ltd Casinos

Affiliate Program

Mr Affiliate

Languages

English, Czech, Finnish, German, Norwegian, Polish, Spanish

Casino Type

Instant Play, Mobile, Sports

Mr Green UK Casino is an online casino where members can enjoy a catalogue of games from some of the industries most notorious providers. They include the likes of Microgaming, Playtech, NetEnt, Play’n GO and Betsoft. Mr Green UK Casino is licensed and regulated by the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here, meaning some players will be excluded from opening an account. These countries include France, Italy, Serbia and the United States of America. This list could also include more restrictions so, please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Mr Green UK Casino is fully compatible on most mobile devices now which include smartphones and tablets. All the device needs is a compatible mobile browser and players will gain instant access to hundreds of games and features just like the web version.

Security and Fairness

When it comes to security, the casino uses a high level of SSL encryption to ensure all data is kept safe and encrypted before being transmitted over the casino servers.

There is no issue with fairness here either. At Mr Green UK Casino, they use an industry standard random number generator to make sure all of their games produce random and fair results every time.

Deposit Methods

Visa, MasterCard, PayPal, Bank Wire Transfer, Neteller, Skrill, Paysafecard, Trustly

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Trustly, Skrill, Neteller, PayPal, Bank Wire Transfer, Paysafe Card

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

British pounds sterling

Pending Time

24-72 hours

Withdrawal Times

E-Wallets 0-2 hours
Bank Transfers 3-7 days
Card Payments 1-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Play'n GO, Push Gaming, Pragmatic Play, Evolution Gaming, Red Tiger Gaming, Relax Gaming, Yggdrasil Gaming, Nolimit City, Blueprint Gaming, Quickspin, Wazdan, GreenTube, NextGen Gaming, 2 By 2 Gaming, Thunderkick, Foxium, Games Global, Playson, Red7 Slots, Inspired, Betsoft, High5Games

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

The casino is home to lots of fantastic software providers, which means players will be spoiled for choice here when it comes to video slots. The lobby is easy to use and although games cannot be sorted by each provider, players will still be able to quickly and easily find their favourite titles thanks to the search function. Games that can be enjoyed here include the Ted Slot, Starburst Slot, Book of Dead Slot, Immortal Romance Slot and Dead or Alive 2 Slot.

There are lots of table games here too, which are often suited to players who may prefer more traditional games. This section of the lobby is home to games of Blackjack, Roulette and Poker. There are also some other variations like Baccarat and some other dice games.

Live Casino

Players will also find a live casino at Mr Green UK where all of the games are hosted by real life dealers. These can be both male and female croupiers hosted by the likes of NetEnt and the renowned Evolution Gaming. Games like Live Blackjack and Live Roulette are open around the clock and will offer different betting limits to suit all kinds of budgets.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

Phone Support

+441765522017

FAQ Section

Support

Due to legal restrictions, only players residing in the UK will be able to pen an account at Mr Green Casino. Casino and access their favourite games.

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Complaints

Read the complaints other players have left for Mr Green UK Casino. Learn more about complaints.

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Mr Green UK Casino - Not paying me back my deposit

Hello,

I deposited 10,000 euro on the 31st of October 2023 and made a bad mistake and did not want to gamble it away so I decided to withdraw it.

I have sent all documents in requested and have been told its at the last stage and will be processed.

However I keep getting told its with relevant team and we are waiting for updates.

I desperately need this money back and I have been waiting months with no success.

Please can you help me as I need this money very badly and want this issue resolved.

I'm entitled to a refund and I have complied with everything asked. I am being ignored on email and the live chat are giving me different answers every time I ask.

Resolved

€10000

Mr Green UK Casino - They're holding onto my £400

On Thursday 26/9 my account was blocked with £400 credit in. No bonus amount just pure £400. I then started the chat as I was unable to login. I was told not to worry and the finance team would manually withdraw the funds to my bank.

The next day I received an email from the finance dept asking me to upload a bank statement. I did this immediately via the chat team as this was my only avenue of communication. Since then I have chatted 3 times daily with the chat team for roughly 1.5hrs a day total demanding they release my funds. I just get told the same thing to be patient and I will get an email. They appear to have no way to communicate with finance at all.

All I need is my withdrawal to be approved. It’s been 1 week and nothing despite chasing three times a day. The Mr Green website terms and conditions state it takes 48hrs but in some cases may take a little bit longer. I don’t class 1 week as a little bit longer. They are not sticking to their own terms and conditions.

My ticket no is 231026-012088 from the chat and I have already logged a complaint

My incident No from finance team is 231026-009191

My email from the second opinion reference is 231030-007064

Please help me chase a withdrawal that they are withholding against their own TCs

Unresolved

£400

Mr Green UK Casino - They locked my account after 40 minutes from opening and they never refunded me my deposit money

I opened my account with MR Green in 29th of September. After my first deposit 1500£, few minutes later they logged me out locked my account also kept my deposit money, never refunded me my deposit money/

I contacted them hundreds times without any updates or help. It's been 24 days and they still ignoring me! I told them several times you locked my account that's fine but I want my deposit money which is my right By Law, also they ignored me.

I don't know what to do. This situation drive me crazy. Panic stress also cause me heart palpitations every time I contacted them.

Please, I need help. How come they do that to me?

Unresolved

£1500

Mr Green UK Casino - Incorrect payout on bet

I placed a bet on Paidraig Harrington at odds of 101 to win the USPGA major. There were 1/4 odds for a place. He placed yet I was paid around 12 or 13GBP instead of 25. I have been chasing this for weeks as per the screen grabs. It's not much, but it s the principle as ,much as anything - you win and they just ignore your legitimate claim. Thank you

Resolved

£25

Mr Green UK Casino - Winnings not paid to my casino account

On 18th of November 2020 I was playing Side Bet City live gameshow on Mr Green UK.

I bet £10 on 3 cards, £10 on 5 cards & £10 on 7 cards. Bets were accepted.
I won a Straight Flush hand and won £1420.
Confirmation of my win popped up on the screen along with my name and total amount won alongside other players.
My account balance updated in the bottom left and reflected my win.
I left Side Bet City and went to another game room (Mega Ball) and placed a bet, instantly my winnings from Side Bet City disappeared from my account balance.
I went back to Side Bet City and spoke to Evolution's Live Support who confirmed my win (screen shot taken) and raised a ticket their side to investigate Case number SD-1256318).
I also contacted Mr Green live support who advised me to clear my cache and update flash and make sure I'm using Google Chrome (Didn't have the heart to tell them Flash is disabled by default in Chrome and Mr Green doesn't utilize flash), but did as they asked (twice) and still no winnings in my account.
Checking my gaming history the bet in question has a yellow timer symbol by it denoting waiting on the result (and is still like it).
Contacted Mr Green live support again (third time of the night) and asked them to open a ticket to investigate ( Ticket Number 2209811).
Contacted Mr Green live support every other day for an update, every time just get told there is no update. Then was told they are waiting on Evolution to which I told them Evolution have already investigated and told me it's a Mr Green problem, gave Mr Green the support number from Evolution to confirm.

Fed up of contacting them and being told to wait for "The relevant department" yet nothing is being done? Evolution have been great and really quick to help, Mr Green seemingly wont lift a finger to resolve this.

Attached are the ticket numbers from live chats, Bet history showing the win, pending bet completion (yellow symbol next to bet)

Resolved

£1420