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Mr Green UK Casino

Mr Green UK Casino

The casino is closed.

Complaint Response 5 complaints
2 days avg. 5 complaints
What we like
  • 24 payments - once processed
  • Home to leading software providers
  • Live chat is open 24/7
  • Mobile friendly design
What we don’t like
  • There are no video poker games
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Mr Green UK Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://casino.mrgreen.com/en-GB/casino
Established
2008
Licences
UK Gambling Commission
Affiliate Program
Languages
English, Czech, Finnish, German, Norwegian, Polish, Spanish
Casino Type
Instant Play, Mobile, Sports

Mr Green UK Casino is an online casino where members can enjoy a catalogue of games from some of the industries most notorious providers. They include the likes of Microgaming, Playtech, NetEnt, Play’n GO and Betsoft. Mr Green UK Casino is licensed and regulated by the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here, meaning some players will be excluded from opening an account. These countries include France, Italy, Serbia and the United States of America. This list could also include more restrictions so, please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Mr Green UK Casino is fully compatible on most mobile devices now which include smartphones and tablets. All the device needs is a compatible mobile browser and players will gain instant access to hundreds of games and features just like the web version. 

Security and Fairness

When it comes to security, the casino uses a high level of SSL encryption to ensure all data is kept safe and encrypted before being transmitted over the casino servers. 

There is no issue with fairness here either. At Mr Green UK Casino, they use an industry standard random number generator to make sure all of their games produce random and fair results every time. 

Support

Due to legal restrictions, only players residing in the UK will be able to pen an account at Mr Green Casino. Casino and access their favourite games.

Virtual Games

The casino is home to lots of fantastic software providers, which means players will be spoiled for choice here when it comes to video slots. The lobby is easy to use and although games cannot be sorted by each provider, players will still be able to quickly and easily find their favourite titles thanks to the search function. Games that can be enjoyed here include the Ted Slot, Starburst Slot, Book of Dead Slot, Immortal Romance Slot and Dead or Alive 2 Slot. 

There are lots of table games here too, which are often suited to players who may prefer more traditional games. This section of the lobby is home to games of Blackjack, Roulette and Poker. There are also some other variations like Baccarat and some other dice games. 

Live Casino

Players will also find a live casino at Mr Green UK where all of the games are hosted by real life dealers. These can be both male and female croupiers hosted by the likes of NetEnt and the renowned Evolution Gaming. Games like Live Blackjack and Live Roulette are open around the clock and will offer different betting limits to suit all kinds of budgets. 

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

StallCation

Complaints

Read the complaints other players have left for Mr Green UK Casino. Learn more about complaints.

Show all complaints
Winnings not paid to my casino account
On 18th of November 2020 I was playing Side Bet City live gameshow on Mr Green UK.

I bet £10 on 3 cards, £10 on 5 cards & £10 on 7 cards. Bets were accepted.
I won a Straight Flush hand and won £1420.
Confirmation of my win popped up on the screen along with my name and total amount won alongside other players.
My account balance updated in the bottom left and reflected my win.
I left Side Bet City and went to another game room (Mega Ball) and placed a bet, instantly my winnings from Side Bet City disappeared from my account balance.
I went back to Side Bet City and spoke to Evolution's Live Support who confirmed my win (screen shot taken) and raised a ticket their side to investigate Case number SD-1256318).
I also contacted Mr Green live support who advised me to clear my cache and update flash and make sure I'm using Google Chrome (Didn't have the heart to tell them Flash is disabled by default in Chrome and Mr Green doesn't utilize flash), but did as they asked (twice) and still no winnings in my account.
Checking my gaming history the bet in question has a yellow timer symbol by it denoting waiting on the result (and is still like it).
Contacted Mr Green live support again (third time of the night) and asked them to open a ticket to investigate ( Ticket Number 2209811).
Contacted Mr Green live support every other day for an update, every time just get told there is no update. Then was told they are waiting on Evolution to which I told them Evolution have already investigated and told me it's a Mr Green problem, gave Mr Green the support number from Evolution to confirm.

Fed up of contacting them and being told to wait for "The relevant department" yet nothing is being done? Evolution have been great and really quick to help, Mr Green seemingly wont lift a finger to resolve this.

Attached are the ticket numbers from live chats, Bet history showing the win, pending bet completion (yellow symbol next to bet)
Status solved Resolved
£1,420

Mr Green UK Casino Complaint Stats

Resolved 3 / 5
Avg. Amount $3,032
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Mr Green UK Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 2 out of 3 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

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