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Mr.Bet Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 254 reviews
8.4/10
254 reviews
Complaint Response 171 complaints
2 days avg. 171 complaints

AskGamblers Quick Overview

Editor’s View

We love spending time with Mr.Bet – a sharply-dressed gentleman that keeps you company as you navigate the casino. Everything at Mr.Bet Casino is well-organised, allowing you to quickly access games or check the casino’s latest promo offers.

What we like
  • Excellent selection of payment methods
  • 24/7 live chat
  • Good responsible gambling tools
What we don’t like
  • Low monthly withdrawal limit
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mr.Bet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mr.bet
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Norwegian, Finnish, German, Portuguese, Spanish, Japanese, Polish, Romanian, Danish, Hungarian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports
Mobile Apps
IOS, Android

General Information About Mr.Bet Casino

If you’re looking for the best online casino sites, Mr.Bet Casino is highly rated at AskGamblers. The online casino has also received the AskGamblers Certificate of Trust, so you can have complete confidence that you’re picking a great casino, already vetted by us! The casino has further received accreditation from other sites.

But don’t just take our word for it! As well as our online casino review, you can also read more than 150 player reviews! These reviews have been written by genuine AskGamblers members who have already tried and tested the casino and then written about their experience.

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Complaints

Read the complaints other players have left for Mr.Bet Casino. Learn more about complaints.

Show all complaints
Mr.Bet Casino - Withdrawal delayed due to excessive and redundant verification demands

Withdrawal of $4,200 CAD delayed due to excessive and redundant verification demands

Disputed Amount: $4,200.00 CAD (Pending)

I am filing this complaint due to systemic delays and contradictory requirements regarding my account verification and withdrawal at Mr.Bet. I have been attempting to withdraw my funds for over 12 days. Despite being a long-term player who has provided exhaustive documentation, the casino continues to reset the 48-hour review clock with redundant demands. 

1. Contradictory Confirmation of Verification

On January 26, 2026, Manager Tina officially confirmed via email that my phone number was verified and my withdrawal was "successfully processed". On January 31, staff confirmed in live chat that all documents were received and only a "final review" remained. However, on February 2, the casino reverted my status to "Needs Resubmission," claiming my verification was denied. 

2. Redundant Requests for Historical Proof of Payment

The casino is currently withholding my funds by demanding a detailed receipt for a $200 CAD deposit made on May 10, 2022. I have provided the following undeniable proof: 

• A TD Canada Trust Transaction Enquiry proving the transfer with Reference Number CAWzxKfp.

• An email from Gigadat Solutions (the payment processor) confirming Reference Number CAWzxKfp was successfully applied to Mr.Bet on May 10, 2022.

• An automated email from Mr.Bet itself, dated May 10, 2022, confirming the transaction was successful (ID: 31250914).

It is highly irregular to demand proof for a transaction the casino already acknowledged and processed four years ago. 

3. Technical Failures

The casino’s automated phone verification system failed repeatedly, which Manager Benjamin acknowledged as a system failure on their end. Furthermore, the internal document upload portal is currently non-functional, failing to respond when the "Submit" button is pressed. 

Desired Resolution:

I request that Mr.Bet immediately approve my total pending withdrawal of $4,200.00 CAD (comprising requests for $4,130, $40, and $30). I have exceeded all reasonable verification standards and provided documentation for transactions the casino confirmed years ago.

cart-pointer
68h left
$4200

Complaint Statistics

Resolved 153
Avg. Amount $ 4,146
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
8.4/10 254 reviews

Top reviews from our players

I love the games, the customer support team are very helpful, I'm really enjoying playing at Mr Bet.

The only thing I dislike is not being able to to deposit more money after making a withdrawal. Other casinos remove withdrawals into a pending processing until they are processed, that way you can continue to deposit and play. It is so annoying when you withdraw money but you need to wait up to 24 hours before you can deposit and play again. If you fix this problem I would rate Mr bet as one of the best.

Hello, Kazzy! Thank you for the participation in our online casino and your kindly feedback regarding your gaming experience in our website. We also really appreciate your observation which will help us to improve our service as we always try to do everything for our customers! While we'll think over and implement the functional that will improve the withdrawal process for our customers, we advise you in case of any problems to contact the support team and they will assist you to make a deposit so that you can continue to play and win in your favorite games. We are looking forward for your new victories in our website and wish you good luck!

user avatar

Its fun and easy to use and once in a while we get surprise funds in our account

As mentioned by someone else - when we are making deposits there were no questions asked however when we make large cash withdrawals we have an issue and this whole process appears. If it is there to protect the customer and ensuring that the customer is the one withdrawing then fair enough but this needs to be communicated and why not make it clear at the start.

Doesn't matter big or small when just do the verification at the start and give a warning that if its not completed withdrawals will be delayed. The number of details required in the photo is actually a bit over board. First 6 digits last 4? plus expiry? That means it leaves 4 digits for people to play with and they would have cracked the code

Hello, Passions! Thank you for your feedback! We appreciate the words about the usability of our website. We would like to notify you that you can find all details about the verification procedure on our website. We need to be sure that nobody is pretending to be you. And it doesn't matter how big or small are the winnings. According to the Terms and Conditions, the payment manager at Faro Entertainment Europe Limited will carry out additional verification procedures for any payout exceeding 1000 EUR (or your currency equivalent) or cumulative withdrawals exceeding 2300 EUR (or your currency equivalent), and further reserves the right to carry out such verification procedures in case of lower payouts. Such verifications may, for example, require copies of a member’s passport and/or copies of a member’s utility bills. Also, we never ask our customers about the expiry date, CVV or any other details from the back side of a debit card. Our verification procedure and the format of documents we request are standard for organizations that are concerned about the safety of customers' funds.

user avatar

The choice of games is huge, the interface is very smooth with very few problems.
The live casino is awesome and while the withdraw system is a little complicated if you follow the guide lines you will be fine. Dave and the the service team are very helpful.
It's probably my favorite on line casino so far :0

Time it takes to withdraw could be faster but I know sometimes the banks are to blame.

Hello Rinalda. Thank you for your reference and being a loyal user to Mr.Bet online casino. Our team does our best to provide excellent service to our esteemed users by improving site interface and expanding the range of our games on ongoing basis. The withdrawal could be a little delayed due to verification, so that we can make sure that it is you who receive the winnings. This is done for your own safety. This procedure won't be repeated, if in the future you will use the same withdrawal method. Mr.Bet customer support is always ready to assist our users in a timely manner for the prompt and professional service. We wish you good luck.

user avatar

Couldn’t try anything. Live casino looks good but doesn’t work

Deposited $150, every bet was rejected, tried to withdraw, lost 10%, was told I can withdraw $131.81, went to withdraw $131.81 and $200 more was deducted from my credit card instead of the $131.81 our of the original $150 deposited, so cost me $350 in the end and can’t even place a bet, customer support useless!!!!!

Stay away! Stay clear! Find a reputable online casino!!!

Hello, Tony. We are very sorry that you have encountered this situation. I'll try to explain everything to you. Each player's deposit must be wagered twice before account money can be withdrawn without fees. This means that a player must make bets totalling no less than two times the deposit amount. If a player requests a withdrawal before deposit wagering requirements have been met, the withdrawal will be subject to a 10% fee according to terms and conditions point 3.3.5. In addition, you received a bonus for the first deposit. Which has a rule of wagering. Every bonus must be wagered 35 times before withdrawal. This means that you must make bets totaling no less than 35 times the bonus amount. Due to this you could not withdraw the whole amount you deposited. According to our Terms of Use 3.10., given the bonus on the balance sheet, you can not play with a bet that exceeds the amount of 5 EUR (7.5 AUD). After watching the history of your game, you had one bet in the amount of 5 AUD, however, after you increased the allowed bet the error was displayed. You can play with a bet that is less than 5 EUR (7.5 AUD), or we can write off the bonus so that you can continue playing with the bet you want. We are always open for conversation with our users, please contact us for resolving this issue. We look forward to your contact in the online chat or you can contact us by e-mail: [email protected]

user avatar

I enjoyed the bonuses and game variety. Most games worked without problems.

The ambiguous verification process which comes in only after you make a big win and try to withdraw. I found communicating with the on line people frustrating, they would contradict and back peddle what they say. They would not accept an encrypted email with my photo id on it, instead they insisted I sent it via normal email which anyone can collect the data in transit.

It seemed if you were spending money verification was not important, only when you win and want to withdraw.

Hi Risque, thank you for the thumbs up you gave for our bonus offers and games. We appreciate it truly. In regards to the verification process when making a large withdrawal, we insist on such a process so that we can protect our clients money. Withdrawals can be done by anyone and to protect these funds we might ask the person making a withdrawal to verify themselves, this is to ensure that they are indeed the card and account holder. If in fact it was not the account holder making the withdrawal, there will be evidence of the person making this withdrawal. We only intent to protect our client funds and we insists on email communication for verification because it is more secure since there will be information on which email made contact with us as well and it is formal.

user avatar

A good bonuses. Netent and Endorphina providers. Support 24/7.

They don't close your accounts permanently. I closed it for 6 months 2 times, but every time they reopened it after my request immediately. Than I requested to close my account permanently, this request was pending 3 days, after that they closed account, but say that they would reopen it immediately when I requested it. Now they reopened it again. They don't follow responsible gambling rules.

Hi Sergunja, thank you for the positive review regarding our bonus offers and Support 24/7. However, we apologise if you felt we did not meet your needs on staying away from gambling. We tried to help through offering platforms that can help with gambling addiction and care. Quite a number of gamblers have received help from these platforms and got good results. We hope, the options we gave help in any way possible. Our Casino deletes all important data and saves the right to keep all basic user's data so that our users have opportunity to easily reopen their account and enjoy gaming when they deem fit to play. We do close accounts immediately as we did on your last request. Anyways, we thank you very much for your participation, you are one of the many that made good profits while enjoying the games we provide. We really hope you have made positive steps towards a healthy lifestyle. We are happy you managed to rake up some good wins during your time with us. Take care.

user avatar

Casino outlay, fair range of games. Unfortunately didnt get reasonable play time at this casino. I think the more I played here the more I disliked.

Customer support was a little abrupt (other than Chris) had a few issues and discrepancies around casino balance and what actually reflected in the game, which turned out to be currency related. Bounced around with support to work out what was going on. Not a fan of the bonus structure, in the T&cs " The maximum bet allowed when using bonus money shouldn’t be equal or larger than 30% of the bonus amount until such time as the wagering requirements for that bonus have been met. Mr.Bet reserves the right of voiding bets and winnings resulting from bets of larger amounts." That makes me feel incredibly uncomfortable. As when you place bets you dont get any notification explained you are betting more than you should on a bonus money. No other casino Ive played at does this... For this reason I will no longer play here.

Hello Steve, we have made some drastic improvements in that aspect, having updated the balance page for the users to have all details regarding withdrawable balance, bonus balance and remaining wager on the game funds. We now have a fixed maximum bet for bonus amount to make it friendly for all users. We have also introduced some game warnings in regards to violation of the maximum bet rule, so that users are kept informed. We seek to offer the best services possible that is why we always make positive changes according to client needs.

user avatar

Mr bet is without a doubt the best online casino I have used. The reason I say this is because it has an extensive selection of games, brilliant service assistance, an easy to navigate site and it all makes for a fun and satisfying experience. I have cancelled other casino accounts to be solely with them. Brilliant

Not a major issue however the adding/removal of credit card details can be a difficult process.

Inactive user
3/10

Welcome bonus 400% sounds good and i go check more information about it

This welcome bonus and how they count it, makes my mathematic teacher turn on her grave. Absolutely wrong way to think prosentage.

Many different software to choose from, excellent service and fast mail respond. And my withdraw only took 2 days!! I will play there again!
Mr Bet have really surprised me!

Mr.Bet Casino News

Read all news about Mr.Bet Casino, check for updates and stay tuned for exclusive bonuses.

A Lucky Player Scores Double Max Win on the Quest for Dragon’s Gold
Big Win A Lucky Player Scores Double Max Win on the Quest for Dragon’s Gold

BGaming’s Dragon’s Crash brought good luck to a punter who managed to score a double max win after placing two bets and choosing not to cash out but wait for the outcome of the bets.Double Max Win on Simultaneous BetsThe lucky punter made two simultaneous NZ$2.00 bets during 43 rounds, decided to stick until the end, and scored a double max win, amounting to NZ$40,000 (£19,116.70). The dragon from the newest BGaming crash game was the beacon of good luck for this player at Mr.Bet Casino, just as it is in Chinese culture.Julia Alekseeva, co-CPO at BGaming, commented on the big win: We are thrilled that this player is celebrating a max win with Dragon’s Crash, the latest addition to BGaming’s crash game portfolio.“Although our fearsome dragon sat waiting to destroy the coins as they piled up in front of him, this player bravely waited until he achieved a huge victory,” Alekseeva added.Orient-Themed Game Thrives in the LatAmDragon’s Crash is an Orient-themed crash game with a mighty dragon who guards the gold. Dragon is a symbol of good fortune and prosperity, and that proved to be true for this lucky player who managed to hit the max 10,000x multiplier before cashing out.This crash game is quickly becoming one of the most popular BGaming titles of this type, and the proof of that is that, even though it is based on East Asia’s tradition, it appeals to many players in the LatAm market. The dragon that guards the gold is the main character, and the players must cash out before the dragon breathes fire and ends the round if they wish to win.Congratulations to the lucky player who was patient enough to manage a double win on Dragon’s Crash!

Get a Welcome Package on Your First Four Deposits at Mr.Bet Casino
Promotion Get a Welcome Package on Your First Four Deposits at Mr.Bet Casino

It’s the weekend and we’ve found a welcome package at Mr.Bet Casino that we think you’re going to like. It’s not just one or two welcome bonuses, there are four! When you sign up and become a member, you will receive a match bonus on your four deposits so that you can play your favourite online slots and games. Get Ready for the WeekendIf you’ve planned a weekend at home, we’ve found the entertainment! Sign up and create an account Mr.Bet Casino and you can claim their new player package! The package spreads across your first four deposits, and how you spend your extra funds is entirely up to you! Spoil yourself this weekend and claim up to four bonuses when you become a new member at Mr.Bet Casino.The casino is home to a large portfolio of games from the likes of Play’n GO, Microgaming, and Relax Gaming so you’re in safe hands. They’re also one of our Certified Casinos which means we hand-picked them to receive the AskGamblers Certificate of Trust a while ago. Hassle-Free RegistrationTo get ahead of the welcome package you will need to create an account for the very first time. You can start claiming the package once you make your first deposit as follows:Open the cashier and make a minimum €10 deposit to get a 150% welcome bonus up to €150 which comes with a 45x wagering requirement Make your second deposit and you’ll receive a 100% bonus of up to €300. You will need to wager both the bonus and deposit 35xWhen you make your third deposit the casino will credit you with a 50% bonus of up to €500. You will need to wager both the bonus and deposit 35xClaim the last stage of your welcome package on your fourth deposit which will get you a 100% bonus of up to €550. You will need to wager both the bonus and deposit 35xNo bonus codes are required, just your deposit and the casino will do the rest! Some bonuses are country restricted, to avoid any confusion, you can visit our Mr.Bet Casino Bonuses Page which will show you which bonuses are valid in your country. Full terms and conditions are stated when you visit the casino, once you’ve read them you are good to go!

Open Your Heart For a Share of €8,000 at Mr.Bet Casino
Promotion Open Your Heart For a Share of €8,000 at Mr.Bet Casino

Mr.Bet Casino has extended Valentine’s Day this year and they’re doing it with an €8,000 prize pot. If you missed your Valentine, you can now take part in the online casinos' Secret Admirer tournament, where you’ll get to enjoy a selection of Pragmatic Play slots. A Week of RomanceValentine's Day may be over, but it’s never too late to fall in love. This is why Mr.Bet Casino has a week of romance planned, for you and some Pragmatic Play online slots. Their tournament will run until 20 February and there is €8,000 in the prize fund. For your chance to win a share, you’ll need to be a member at the casino and play selected online slots. These include popular Pragmatic titles like Wolf Gold, Big Bass Bonanza, The Dog House, Sweet Bonanza Xmas, Fruit Party, Mustang Gold, and Book of the Fallen. Find true love when you play Pragmatic Play slots at Mr.Bet Casino and you could win a share of €8,000.The more you play their games, the better your chances are of winning. Whether or not you win a share of the prizes, depends on how much you want it! The prizes will be paid out once the tournament has finished, and you’ll be able to keep track of your tournament position when you visit the casino. Full terms and conditions will also apply. New Player?If you’re a new player, you can still enter! Just head over to Mr.Bet Casino and hit register to get started. We also have an impressive welcome package for new members! You’ll be able to spread the package over your first four deposits!It all starts with a 150% welcome bonus up to €150 when you make your first deposit! You can use the extra funds to play your favourite online slots and games. The rest of the package can be found on our Mr.Bet Casino Bonuses Page for more information. Good luck.

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