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Mr.Bet Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 254 reviews
8.4/10
254 reviews
Complaint Response 171 complaints
2 days avg. 171 complaints

AskGamblers Quick Overview

Editor’s View

We love spending time with Mr.Bet – a sharply-dressed gentleman that keeps you company as you navigate the casino. Everything at Mr.Bet Casino is well-organised, allowing you to quickly access games or check the casino’s latest promo offers.

What we like
  • Excellent selection of payment methods
  • 24/7 live chat
  • Good responsible gambling tools
What we don’t like
  • Low monthly withdrawal limit
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mr.Bet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mr.bet
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Norwegian, Finnish, German, Portuguese, Spanish, Japanese, Polish, Romanian, Danish, Hungarian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports
Mobile Apps
IOS, Android

General Information About Mr.Bet Casino

If you’re looking for the best online casino sites, Mr.Bet Casino is highly rated at AskGamblers. The online casino has also received the AskGamblers Certificate of Trust, so you can have complete confidence that you’re picking a great casino, already vetted by us! The casino has further received accreditation from other sites.

But don’t just take our word for it! As well as our online casino review, you can also read more than 150 player reviews! These reviews have been written by genuine AskGamblers members who have already tried and tested the casino and then written about their experience.

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Complaints

Read the complaints other players have left for Mr.Bet Casino. Learn more about complaints.

Show all complaints
Mr.Bet Casino - Withdrawal delayed due to excessive and redundant verification demands

Withdrawal of $4,200 CAD delayed due to excessive and redundant verification demands

Disputed Amount: $4,200.00 CAD (Pending)

I am filing this complaint due to systemic delays and contradictory requirements regarding my account verification and withdrawal at Mr.Bet. I have been attempting to withdraw my funds for over 12 days. Despite being a long-term player who has provided exhaustive documentation, the casino continues to reset the 48-hour review clock with redundant demands. 

1. Contradictory Confirmation of Verification

On January 26, 2026, Manager Tina officially confirmed via email that my phone number was verified and my withdrawal was "successfully processed". On January 31, staff confirmed in live chat that all documents were received and only a "final review" remained. However, on February 2, the casino reverted my status to "Needs Resubmission," claiming my verification was denied. 

2. Redundant Requests for Historical Proof of Payment

The casino is currently withholding my funds by demanding a detailed receipt for a $200 CAD deposit made on May 10, 2022. I have provided the following undeniable proof: 

• A TD Canada Trust Transaction Enquiry proving the transfer with Reference Number CAWzxKfp.

• An email from Gigadat Solutions (the payment processor) confirming Reference Number CAWzxKfp was successfully applied to Mr.Bet on May 10, 2022.

• An automated email from Mr.Bet itself, dated May 10, 2022, confirming the transaction was successful (ID: 31250914).

It is highly irregular to demand proof for a transaction the casino already acknowledged and processed four years ago. 

3. Technical Failures

The casino’s automated phone verification system failed repeatedly, which Manager Benjamin acknowledged as a system failure on their end. Furthermore, the internal document upload portal is currently non-functional, failing to respond when the "Submit" button is pressed. 

Desired Resolution:

I request that Mr.Bet immediately approve my total pending withdrawal of $4,200.00 CAD (comprising requests for $4,130, $40, and $30). I have exceeded all reasonable verification standards and provided documentation for transactions the casino confirmed years ago.

cart-pointer
67h left
$4200

Complaint Statistics

Resolved 153
Avg. Amount $ 4,146
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
8.4/10 254 reviews

Top reviews from our players

Name , slots, bonus system , quick live support

Thats it

How can you in 2019 still live in 2000 ? mr.bet you are old man , leave this game for young ,good, quick casinos.
Verification takes 3days , how is that possible?
But the biggest part, once you request cash out, the money doesnt reduce from balance and you are still able to play with money you think you already cashed out!
This is pure greed, and players should be aware, there is whole big world out there with mr and mrs which are younger, better looking and most important quicker and player minded, not this old greedy man calling himself BET

Hello, Visvaldis! Thank you for your feedback. The verification process always takes some time because it has to pass several validation stages. Also, we’d like to underline that our teams follow very strict protocols when it comes to document verification. For this reason we had to request better quality copies of your documents. Additionally, we had to re-request the proof of residence as it wasn’t provided on demand, which extends the entire process. In any case, we wish to emphasize that the account verification is a one-time procedure, once verified you won’t face it again.

user avatar

good and fun games loved steamtower and 24/7 online help

Won winnings from free games, when I tried to cash out they said I violated their T&C...Apparently I played 1 game Book of Dead that was in their high wagering contribution section for a few minutes, keep in mind their games don't tell you, you have to go to their T&C to find it and i guess remember it off by heart? They said I switched games to that for the sole purpose of clearing wagering requirements, (100-200 bucks is their definition of sole purpose...) All winnings are now taken away and pretty much nothing you can do or explain, feels like they pick at small details in their favor to forfeit players' winnings.

Hello! Our Terms and Conditions state that wagering requirements apply when you play with a bonus. Also, we don't tolerate bonus abuse: "7.14. Mr.bet has a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole discretion, are involved in such activities or behaviors such as, but not limited to: - ... - Moving from a low weighted game (50% wagering contribution or less) to a higher weighted contribution game (70% or more) after large wins for the purpose of clearing wagering requirements. For example, but not limited to placing bets on roulette or BlackJack and then after a win moving your gameplay to slots to clear wagering." These terms are applied to all players of our casino without exception. We deeply regret that you faced this inconvenience, however, our team thoroughly monitors all activities that may constitute a Terms & Conditions violation. Should you require any further assistance, please do not hesitate to contact us.

user avatar

Good selection of games. Good bonuses. Several bonuses over 40%.

Funds remain in your account as playable funds all the way through verification and/or cashout pending time, making it very easy for the player to spend the funds they just cashed out. Verification begins with the casino prompting you to turn in docs of your payment method and identity, but no utility is asked for. You must ask for this yourself. It is also not possible to turn in these docs without contacting customer service, because the "send docs" button disappears after sending in the first docs. I have repeatedly contacted customer service today to get my account verified, without success. I have had no such issues on any other site i have played on. As I cannot be bothered to work around the clock for several days on end to get this done I have decided to forfeit my first and only 200 USD cashout on this site . There are better choices out there.

Hello Stian! Thank you for sharing your feedback. Our verification procedure is a regular KYC procedure that every player has to complete. The verification process always takes some time because it has to pass several validation stages, as well the withdrawal itself may take extra time (1-3 business days). We are sorry that you’ve faced an issue with the verification. We’ve sent you the request with the list of all required documents. As soon as the documents are provided and validated, the withdrawal will be processed. Please keep in mind that we’re still waiting for you to provide a utility bill to complete the verification. We also accept screenshots in PNG, JPG and JPEG formats, not only PDFs.

user avatar

The games and overall interface looked nice. Many new games in the market were available. A quick online chat responses were also nice.

Oh boy the verification procedure... Let me tell you all about it.
I was recommended the casino from a trustworthy source which I will not disclose.
1) I deposited, got bonus, wagered, won 510 euros and requested the withdrawal.
2) Before that I contacted support to ask if I can send them documents up from so this would not take too long, they said the email will be sent to me and documents will be asked there so I waited and after 2 days an email of list of the documents arrive.
3) I sent the documents and in the meant time confirmed with the online chat if they are up to their "standard". My selfies holding the ID and the card was not, because to zoom in was too difficult for them or perhaps the technology is not available to them yet. Anyway being an understanding person I took selfies again and sent if few more times. The online chat approved they are indeed an acceptable quality. IMPORTANT fact I also uploaded my address verification documents and my Neteller screenshoot with info, which was as the chat said up to the standard and no issues with it.
4) After two more days I gets that the bill for the utilities is not good and that neteller screenshot is not good.
4.1) The utility bill I sent was PDF file of a internet service provider. However for the Mr.Bet this was not acceptable since the utility as they understand has to be for "Gas/Electricity/Water" as if in 2018 the internet is somehow not a utility... okay what ever I sent them the joint bill of which I pay for all the service I get in my apartment (water/heat). I encourage Mr.Bet to be more like 2018 and not like 2010.
5) After I repeatedly sent address and bill they said I have to wait 1 - 3 BANKING days, which is absurd how they abuse the rules. I am still waiting, but from the overall I see that additional selfies may be required...

Also I would like to ask MR.BET how is that is that the payment process is up to 3 days ? How is this so long and why ?

This is my experience with MR.BET so far. I think the gambling community should know and keep in mind that.

Hello Winstonas, Thank you for raising your concerns. And also thank you for such kind feedback about our support service! We apologize for such a long wait on the verification of your documents. However, we need to mention that the proceeding on a verification request takes some time. Besides, to complete the verification you are to provide the list of required documents. One of these documents is a utility bill for electricity, water, or gas, as these documents can prove your address. However, the internet bill is not mentioned in this list, as the internet bill is not enough to prove the address. According to our Terms and Conditions, which you accepted, the withdrawal takes 1-3 business days if only the user provides the full list of required documents. We request the full list of documents for the first withdrawal only to complete the verification. Further withdrawals will be processed within 1 day. We should also point out that the verification procedure is required to guarantee the security of your account and the safety of your funds. To protect your account and funds, we need to check the documents in accordance with KYC regulations. In other words, we need to be sure that no one pretends to be you to withdraw your money. The verification procedure includes documents request, documents processing, requisites checking, checking of identity, and withdrawal request processing, therefore it takes up to 3 days. The list of required documents helps us to obey these rules and protect your security and safety. Also, we have just received information that your withdrawal request has been successfully processed. If you have any questions, please don't hesitate to contact our support team. Kind Regards, Mr.Bet team

user avatar
Inactive user
1/10

Support team willing to help although not all are completely competent!

I have had very bad experience at mr.bet casino starting when I requested withdraw! I definitely do not recommend this casino to players which are used to act fast! In my case my verification lasted 3 days with breaks in between and on the end there was still missing documents! Had to send 4 times selfie with ID among other! After that my withdraw was on pending status for 2 days and no one contacted me and after all I just gave up when they demanded new type of documents!

About slots, you can find many different providers but no BTG or neither blueprint gaming! Slots were very volatile against me! My episode started very unlucky, continues with one and only big hit( approximately 1400x) and finished extremely volatile! After big win I couldn’t hit 50x in bonus games( free spins or whatever you want)! No matter what kind of provider or slot I’ve been playing!

Avoid this casino room if you can’t wait 1 week( or maybe more) for money to be transferred on your bank account!

This is my experience and maybe not all of you have had similar situations with mr.bet

Hello Clement! Thank you for raising your concerns with us. When you requested a withdrawal, we had asked you to verify your account. According to our Terms and Conditions this procedure takes 1-3 business days. That is why the verification of your documents was paused for the weekend. However, your documents were checked on Monday, the first business day after you provided us with the documents. Regarding the result of verification, our risk department requested additional documents, but you have yet to send those in. The quality of 3 out of 4 selfie photos was too low. The data on the photos should be clear and readable to verify that you are the owner of the account. Otherwise, we can't verify your account. Also, you should know that the verification procedure is the regular procedure in every casino. However, our casino guarantees that once you pass this procedure, the withdrawals with verified payment requisites will be fast and secure. If you still have some questions, please feel free to contact our support team. Kind Regards, Mr.Bet team

user avatar

Amazing game selection. Gamomat and Merkur are rare finds for Canadians these days. Withdrawals times are acceptable, live chat is always helpful.
I would recommend this casino to others.

Although the live chat is very helpful, it can take some time to get a hold of anyone. This could be because of where I live and the time difference though

Hello Helafast! Thank you so much for such kind words. Shortly, even more games will appear in our casino. We’re sure, you will love many of them! Stay with us and you won’t miss any of the newest games added to our collection. Furthermore, your next withdrawals will be processed faster, because you have already passed verification successfully. We should apologize for starting with sending you offline messages first instead of online communicating in chat. However, after that we were live in chat and we answered your questions. If you have any suggestions, how to make our casino better for you and for all our players, please, don't hesitate to contact us any time! Warm regards, Mr.Bet team

user avatar

Good slots with a lot of different providers. Having Merkur (edict) slots is a big plus.

Withdraws. Have been waiting for more than 3 days for payout. Not even in the 1990's three days could be consider as a fast transaction. With multiple casinos today doing payouts in the matter of just hours (some even in 15 min), it is not acceptable having to wait that long for a withdraw. They keep saying on support it is 1-3 banking days for payouts to Skrill, all though the payment option page says "1 workingday" (1 arbetsdag = 1 workingday).

Hello, Jeppehansson! We are very sorry you’re having an issue with processing your withdrawal. However, we’d like to point out that the time to finalize a withdrawal request may vary due to circumstances. Meanwhile, a withdrawal attempt should be approved or denied within three (3) business days. Please check our Terms and Conditions to know more about processing payment requests. Also, please check Payment Options information as payment method providers impose certain requirements on processing time. We appreciate you providing us with the information that it takes 1 banking day. As we know from the provider, it takes 1-3 banking days from their side. So we will fix this issue as soon as possible. We are really sorry for such a long wait. We will process your withdrawal as soon as possible. Best Regards, Mr. Bet Team

user avatar

Casino is my passion, and Mr.Bet made it easy and perfect for me. The casino is awesome! Great simple interface, 24/7 helpful support team and bonuses are just 'WOW'! If you want to have some good time, I recommend Mr.Bet!

Hello, AliceBerg! Thank you for staying with us! We are glad to hear such a kind feedback. We appreciate it so much! We are passionate about making our customers happy and giving them outstanding gaming expirience and service. We are doing our best to assist our customers 24/7. You can apply to our support team and they will give you the best assistance any time. Thank you again. Best Regards, Mr. Bet Team

user avatar

Love everything about it, the welcome bonus, cash backs, tournaments and Winnings :-) Mr.Bet keeps it up!

Had to wait a bit for my cash out, but everything was reasonable.

Hello, PAHAOZ! Thank you for the participation in our online casino and for your kindly feedback regarding your gaming experience. Our congratulations with good winnings! All the time we try to make withdrawals faster and easier. So we hope that your future withdrawals will be more comfortable for you. Don't hesitate to contact us in any questions. Kind Regards, Mr. Bet Team

user avatar

Webpage looks great and it's easy to navigate. It's also easy to see your bonus wagering status. Lots of fun games! Really good bonus terms. Was years ago I saw bonus terms like Mr. Bets.

On the front page it says "fast withdrawals" It's now been 18h ago I made my cash out and I haven't heard a single word from the casino.

It feels like back in 2012 when pending time was 24-72h at almost every casino. It's 2018 now. Really long time ago I waited so long for a withdrawal to be approved.
I wouldn't be mad over this if they didn't have this "fast cash outs" banner on the front page.

If the Mr Bet pay faster (0-5h) and add more payment options (Trustly or Entercash) this casino will get a 9 from me. But right now I'm not satisfied at all.

Hello, Swespin! Thank you for playing with us and for your feedback. It helps us improve our service. We are always trying to deliver our customers winnings as fast as possible. But if your withdrawal is taking quite a long time, please contact our support by phone, email or online chat. Perhaps you need to provide additional information to go through the verification process. Our support team is always ready to help you solve any issue as quickly as possible. We always update our service and make notable changes on our website, including adding payment and withdrawal methods at your disposal. You can find the information about available payment methods for your region on PAYMENT OPTIONS page. In near future we’ll try to add more withdrawal methods, so all our customers can get their winnings without any inconveniences. Best Regards, Mr. Bet Team

user avatar

Mr.Bet Casino News

Read all news about Mr.Bet Casino, check for updates and stay tuned for exclusive bonuses.

A Lucky Player Scores Double Max Win on the Quest for Dragon’s Gold
Big Win A Lucky Player Scores Double Max Win on the Quest for Dragon’s Gold

BGaming’s Dragon’s Crash brought good luck to a punter who managed to score a double max win after placing two bets and choosing not to cash out but wait for the outcome of the bets.Double Max Win on Simultaneous BetsThe lucky punter made two simultaneous NZ$2.00 bets during 43 rounds, decided to stick until the end, and scored a double max win, amounting to NZ$40,000 (£19,116.70). The dragon from the newest BGaming crash game was the beacon of good luck for this player at Mr.Bet Casino, just as it is in Chinese culture.Julia Alekseeva, co-CPO at BGaming, commented on the big win: We are thrilled that this player is celebrating a max win with Dragon’s Crash, the latest addition to BGaming’s crash game portfolio.“Although our fearsome dragon sat waiting to destroy the coins as they piled up in front of him, this player bravely waited until he achieved a huge victory,” Alekseeva added.Orient-Themed Game Thrives in the LatAmDragon’s Crash is an Orient-themed crash game with a mighty dragon who guards the gold. Dragon is a symbol of good fortune and prosperity, and that proved to be true for this lucky player who managed to hit the max 10,000x multiplier before cashing out.This crash game is quickly becoming one of the most popular BGaming titles of this type, and the proof of that is that, even though it is based on East Asia’s tradition, it appeals to many players in the LatAm market. The dragon that guards the gold is the main character, and the players must cash out before the dragon breathes fire and ends the round if they wish to win.Congratulations to the lucky player who was patient enough to manage a double win on Dragon’s Crash!

Get a Welcome Package on Your First Four Deposits at Mr.Bet Casino
Promotion Get a Welcome Package on Your First Four Deposits at Mr.Bet Casino

It’s the weekend and we’ve found a welcome package at Mr.Bet Casino that we think you’re going to like. It’s not just one or two welcome bonuses, there are four! When you sign up and become a member, you will receive a match bonus on your four deposits so that you can play your favourite online slots and games. Get Ready for the WeekendIf you’ve planned a weekend at home, we’ve found the entertainment! Sign up and create an account Mr.Bet Casino and you can claim their new player package! The package spreads across your first four deposits, and how you spend your extra funds is entirely up to you! Spoil yourself this weekend and claim up to four bonuses when you become a new member at Mr.Bet Casino.The casino is home to a large portfolio of games from the likes of Play’n GO, Microgaming, and Relax Gaming so you’re in safe hands. They’re also one of our Certified Casinos which means we hand-picked them to receive the AskGamblers Certificate of Trust a while ago. Hassle-Free RegistrationTo get ahead of the welcome package you will need to create an account for the very first time. You can start claiming the package once you make your first deposit as follows:Open the cashier and make a minimum €10 deposit to get a 150% welcome bonus up to €150 which comes with a 45x wagering requirement Make your second deposit and you’ll receive a 100% bonus of up to €300. You will need to wager both the bonus and deposit 35xWhen you make your third deposit the casino will credit you with a 50% bonus of up to €500. You will need to wager both the bonus and deposit 35xClaim the last stage of your welcome package on your fourth deposit which will get you a 100% bonus of up to €550. You will need to wager both the bonus and deposit 35xNo bonus codes are required, just your deposit and the casino will do the rest! Some bonuses are country restricted, to avoid any confusion, you can visit our Mr.Bet Casino Bonuses Page which will show you which bonuses are valid in your country. Full terms and conditions are stated when you visit the casino, once you’ve read them you are good to go!

Open Your Heart For a Share of €8,000 at Mr.Bet Casino
Promotion Open Your Heart For a Share of €8,000 at Mr.Bet Casino

Mr.Bet Casino has extended Valentine’s Day this year and they’re doing it with an €8,000 prize pot. If you missed your Valentine, you can now take part in the online casinos' Secret Admirer tournament, where you’ll get to enjoy a selection of Pragmatic Play slots. A Week of RomanceValentine's Day may be over, but it’s never too late to fall in love. This is why Mr.Bet Casino has a week of romance planned, for you and some Pragmatic Play online slots. Their tournament will run until 20 February and there is €8,000 in the prize fund. For your chance to win a share, you’ll need to be a member at the casino and play selected online slots. These include popular Pragmatic titles like Wolf Gold, Big Bass Bonanza, The Dog House, Sweet Bonanza Xmas, Fruit Party, Mustang Gold, and Book of the Fallen. Find true love when you play Pragmatic Play slots at Mr.Bet Casino and you could win a share of €8,000.The more you play their games, the better your chances are of winning. Whether or not you win a share of the prizes, depends on how much you want it! The prizes will be paid out once the tournament has finished, and you’ll be able to keep track of your tournament position when you visit the casino. Full terms and conditions will also apply. New Player?If you’re a new player, you can still enter! Just head over to Mr.Bet Casino and hit register to get started. We also have an impressive welcome package for new members! You’ll be able to spread the package over your first four deposits!It all starts with a 150% welcome bonus up to €150 when you make your first deposit! You can use the extra funds to play your favourite online slots and games. The rest of the package can be found on our Mr.Bet Casino Bonuses Page for more information. Good luck.

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