Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Moonwin Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Moonwin Casino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 87 reviews
9.1/10
87 reviews
Complaint Response 6 complaints
2 days avg. 6 complaints

AskGamblers Quick Overview

Editor’s View

Overall, we have no concerns with the casino. It’s user-friendly, and we were able to use the site seamlessly with no issues. Live chat is easy to locate, the menus are accessible, and the games lobby is user-friendly. 

What we like
  • Home to well-known providers
  • 24/7 live chat
  • VIP Program
What we don’t like
  • Clause may apply to wins over 15K
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Moonwin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.moonwin.com/
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Norwegian, French, Italian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile

General Information about Moonwin Casino

Moonwin Casino is an online casino home to a catalogue of games from leading providers. The site supports multiple languages, which can be selected at any time. 

You can use virtually any web or mobile device to access the casino. If you prefer mobile casino sites, simply log in or register through the latest smartphones and tablets. 

Once a member, you may be able to join the Cosmic Cash Club, which is for VIPs. You’ll be able to collect points and exchange for them for rewards. 

More information about the casino is available in our online casino review below. 

StallCation

Complaints

Read the complaints other players have left for Moonwin Casino. Learn more about complaints.

Show all complaints
Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Resolved

Complaint Statistics

Resolved 5
Avg. Amount $ 1,718
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
9.1/10 87 reviews

Top reviews from our players

Moonwin has been a really good casino for me for a long time. It’s loyal, has great game providers, and offers smooth and friendly deposit and withdrawal methods. The design is nice too, and overall, I’m completely happy with this casino. It’s just a nice place to be!

Dear Madei, Thank you so much for sharing your wonderful feedback and for the amazing rating. We are truly happy to hear that you have had such a positive experience over a long period of time. Knowing that you appreciate the loyalty, strong game providers, smooth deposit and withdrawal methods, and the overall design means a lot to our team. It is great to hear that everything comes together to create a place where you feel comfortable and happy playing slots and other real money online casino games. Your satisfaction motivates us to keep improving and maintaining a friendly, reliable environment for all players. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Honestly, I’ve enjoyed Moonwin a lot. The number of games available is almost overwhelming, in a good way. There are tons of choices, especially when it comes to slots. But my favourite part is the customer service. I had a small issue with a payment not going through, and they fixed it quickly and reassured me that the money would be returned to my account.

Dear Shadora, Thank you very much for taking the time to share such thoughtful feedback. We are really pleased to hear that you have enjoyed your experience so much, especially the wide variety of games available. Having an extensive selection of slots and other games is something we work hard on, so it is great to know it felt exciting rather than overwhelming. We are especially happy to hear that our customer service stood out for you. Resolving payment issues quickly and providing clear reassurance is extremely important to us, and it is great to know our team was able to support you efficiently and put your mind at ease. Your feedback motivates us to keep delivering a smooth, reliable, and enjoyable real money online casino experience. If you ever need further assistance or have suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

Easy deposits, very nice games, overall I like it, various types of live casino games, betting is tiring, fast payouts, one of the best casinos I have ever played

Dear Player, Thank you very much for sharing such a detailed and positive review, and for the 10-star rating. We are delighted to hear that you enjoyed the easy deposit process, fast payouts, and the wide variety of games available. It is especially great to know that the live casino selection stood out for you and contributed to an overall enjoyable experience. Providing smooth transactions, engaging gameplay, and a strong mix of slots and live casino options is always a top priority for us. Your comment about this being one of the best casinos you have ever played truly means a lot and motivates our team to keep improving every aspect of the platform. If you ever have questions, feedback, or need assistance, please feel free to contact our support team via live chat or email at [email protected]. We wish you continued fun and success. Best regards, Moonwin Team

user avatar

Moonwin had a great welcome bonus and a huge selection of games. The site is easy to navigate and the promos are great! I had an issue with the games however customer support addressed my issue quick and efficiently.

Dear Player, Thank you so much for sharing your experience. We’re delighted to hear that you enjoyed the welcome bonus, the huge selection of games, and found the site easy to navigate. It’s also great to know that the promotions added extra value to your time playing. We especially appreciate your mention of customer support. We’re glad the issue you encountered was resolved quickly and efficiently, as providing fast and reliable assistance is very important to us. Your feedback motivates us to keep improving and delivering a high-quality real money online casino experience with exciting pokies, slots, live casino games, and great bonuses. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

I’ve been jumping between different online casinos trying to find the right one, and I finally settled on Moonwin. The overall vibe is just different. The site looks clean, colourful, and is super easy to navigate. I’m mostly into blackjack, and winning my first $650 within a few weeks really convinced me to stay. The game selection is huge, and payments with crypto have been much more reliable than I expected.

Dear Player, Thank you so much for sharing your experience. We’re really happy to hear that you found exactly what you were looking for and decided to stay. It’s great to know that the clean, colourful design and easy navigation made such a strong impression, especially while enjoying table games like blackjack. Congratulations on your early win as well - that’s always an exciting moment. We’re also glad to hear that the wide game selection and reliable crypto payments exceeded your expectations, along with the smooth overall performance. Your feedback motivates us to keep delivering a high-quality real money online casino experience with great games, fast withdrawals, and a user-friendly environment. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

I’m not usually someone who writes reviews, but Moonwin deserves one. If you’re into slot games, Moonwin has an impressive library – hundreds of titles from classic slots to the latest releases. I spent ages scrolling through them and honestly couldn’t even pick a single favourite. Their customer support is also very solid; I had a quick question about withdrawals and the live chat team sorted it out within a few minutes.

Dear Player, Thank you so much for taking the time to share such detailed and positive feedback, especially if you don’t usually write reviews. We’re thrilled to hear that you enjoyed the impressive variety of slot games, from classic titles to the latest releases, and that the wide selection kept you engaged. It’s also great to know that our live chat support team was able to quickly assist you with your withdrawal question. Providing fast, reliable customer support alongside an enjoyable slots experience is something we take great pride in. Your recommendation and kind words truly motivate us to keep improving and delivering a top-tier real money online casino experience. If you ever need further assistance or have suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

Moonwin has been such a lifesaver during my long work hours. I’m always looking for quick-play options, and here I can jump into speed baccarat or live roulette whenever I’m stuck waiting for passengers. It runs smoothly, feels comfortable to use, and is exactly what I needed. I also have to say the withdrawals are really, really fast.

Dear Player, Thank you so much for sharing your experience. We’re delighted to hear that the platform fits perfectly into your busy schedule and allows you to enjoy quick-play options like speed baccarat and live roulette whenever you have a moment. It’s great to know that everything runs smoothly and feels comfortable to use. We’re especially happy that the fast withdrawals stood out for you, as providing quick and reliable payouts is one of our top priorities. Your feedback truly motivates us to keep improving and delivering a convenient, high-quality real money online casino experience with exciting live casino games. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

From the moment I signed up, I found it super easy to navigate, and the customer support agents are some of the friendliest and most welcoming 🥰. It has all my favorite slots, and the graphics are absolutely on point 🙌. I’d highly recommend giving this casino a try 💯.

Dear Livin, Thank you so much for taking the time to share your amazing feedback. We’re delighted to hear that you found the platform easy to navigate from the very start and that our customer support agents made you feel welcome and well supported. Friendly and responsive assistance is something we truly value. It’s great to know that you’re enjoying your favorite slots and that the graphics stood out for you. Creating an engaging slots experience with high-quality visuals and smooth gameplay is always one of our top priorities. We truly appreciate your recommendation and your kind words. If you ever have questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

The live chat service is incredibly fast, and the answers are always clear and right to the point. I finally got the chance to play without even making a deposit, and the selection of slots is absolutely huge! There’s always something new to try!!

Dear Laura, Thank you so much for sharing your positive experience. We’re really happy to hear that you found the live chat service incredibly fast and the answers clear and straight to the point. Providing quick and helpful support is something we place a lot of importance on. It’s also great to know that you enjoyed the chance to play without making a deposit and that the huge selection of slots kept things exciting, with always something new to try. Creating a varied and enjoyable slots experience is exactly what we aim for. We truly appreciate your feedback and your high rating. If you ever have questions or need assistance, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

Nice casino, my friend! Good bonuses, smooth payments, and fast withdrawals. There’s also a huge selection of slots to enjoy. I won 150 euros right away, and the verification process was super easy and quick.

Dear Player, Thank you so much for taking the time to share your great feedback. We’re delighted to hear that you’re enjoying the good bonuses, smooth payments, and fast withdrawals. It’s especially nice to know that the verification process was quick and easy, and that you had an early win. Congratulations on that result. We’re also glad you’re having fun exploring the huge selection of slots. Creating a seamless experience with rewarding bonuses and reliable withdrawals is always our goal, and your comments let us know we’re on the right track. If you ever have questions or need assistance, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

Moonwin Casino News

Read all news about Moonwin Casino, check for updates and stay tuned for exclusive bonuses.

Enter Xmasville to Get 12 Festive Deals This Holiday Season
Promotion Enter Xmasville to Get 12 Festive Deals This Holiday Season

Distant carolling fills the brisk air as the snow falls gently on the ground. You walk the charming, narrow streets of a small town that’s peaceful and dreamy as if in a fairytale, and in every alleyway, a new wonder of Christmas is revealed.It’s the most wonderful time of the year, and you get to spend it in Xmasville, AskGamblers’ own little Christmas town, where 12 online casinos host 12 festive bonuses!The 12 Bonuses of XmasvilleWe’ve found the perfect destination for your holiday getaway: a town wrapped in tinsel, where the most colourful boxes with ribbons on top hide the true magic of Christmas.Feel the spirit of Christmas with our 12 exclusive deals!We’ve got match deposits of all sizes, hundreds of Free Spins, and even no-deposit deals! Just stroll through our little Christmas market and help yourself to the most lucrative, magical deals this winter.Sing it Out Loud, Sing it Out Clear…Xmasville is here! So don’t forget to check out each and every promotion to find the ones that best suit your Christmas spirit!Good luck!

AskGamblers Wishes You a Happy Easter
Promotion AskGamblers Wishes You a Happy Easter

Easter is one of our favourite holidays at AskGamblers, and we can’t tell you just how many chocolate bunnies we’ve eaten, waiting for it to come! But, there’s more to it than enjoying sweet, sweet chocolate (is there, though?)We sprung into action and prepared promo offers for this year’s chocolate-filled Easter, and there’s still enough time to choose one of the delicious bonuses. How Many Chocolate Bunnies Have You Eaten? This time around, we haven’t put all our eggs in one basket. Instead, we’ve partnered with 12 online casinos to offer you the best Easter casino bonuses — from welcome packages to no-deposit bonuses and more! As we announced in our Easter Promo, the official offer started on 25 March and ends on 1 April. If you missed our announcement a few days ago, there’s no reason to be hopping mad! There's still enough time to get cracking and claim the egg-citing bonuses. The beauty is that you aren’t limited to the number of bonuses you can pick, just like we aren’t limited to the number of chocolate bunnies we wish to eat. The more important question is: “How many chocolate bunnies have you eaten?”Happy Easter From Our AskGamblers Team!From all of us at AskGamblers, we wish you a Happy Easter! We hop(e) your holiday is as sweet as ours. Regardless of your traditions, we wish you to spend Easter peacefully, surrounded by the people you love. If you decide to try your luck with one of our promo offers, remember to read the Terms and Conditions before you register. And yeah, learn from our mistakes — don’t eat too many chocolate bunnies. We don’t regret it, though.

Fly Me to the Moonwin: New Casino on AskGamblers
Promotion Fly Me to the Moonwin: New Casino on AskGamblers

New day, a new casino! Today, we present to you Moonwin Casino, the latest addition to AskGamblers!Moonwin is currently exclusive on AskGamblers, meaning you can only find it here! We will lay out the most important aspects of this online casino site and the welcome offer that will make you turn your head!New Casino on the Block: MoonwinWe love an exclusive casino, and we know you do too! Moonwin Casino decided to launch on our website first, so we're bringing you closer to its offer so you can be among the first to sign up and play.From the moment you enter the website, you will notice how user-friendly it is, with web design really reflecting the casino's desire to cater to the broadest possible audiences. The site works seamlessly, and we experienced no issues navigating it: live chat is easy to locate, the menus are accessible, and the games lobby is user-friendly.When it comes to games, Moonwin houses a top collection of games, including the latest online slots, table games, and live casino games, as well as Bonus Buys and progressive jackpot slots for bigger wins.The bonus offer is top-notch, including welcome bonuses, reload offers and Free Spins.To get you started, we suggest you try the first deposit bonus that looks like this:[BONUS]Moonwin Casino: 100% up to €5000 + 100 Bonus Spins, 1st Deposit Bonus[BONUS]Moowin Casino excels in the responsible gambling department, too: the site offers a plethora of tools to help control your spending, from cooling-off periods to self-exclusion, in addition to wager, loss, or deposit limits.Visit Moonwin Casino Today!Make the most of this exclusive period and visit Moonwin Casino before everyone else!If you do, make sure to leave a review and tell us your impressions of this online casino.

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.