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Moonwin Casino

Unsere Bewertung CasinoRank
8.8/10
CasinoRank
Spielerbewertung 76 Bewertungen
Beschwerdebeantwortung 5 Beschwerde
4 Tage durchschn. 5 Beschwerde

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Ansicht des Herausgebers

Insgesamt haben wir keine Bedenken bezüglich des Casinos. Die Benutzeroberfläche ist benutzerfreundlich, und wir konnten die Website reibungslos und ohne Probleme nutzen. Der Live-Chat ist leicht zu finden, die Menüs sind zugänglich, und die Spielelobby ist benutzerfreundlich.

Was uns gefällt
  • 24/7 LIve Chat
  • VIP-Programm
  • bekannte Spielanbieter
Was uns nicht gefällt
  • Auszahlung in Raten nach 15.000 Euro möglich
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Moonwin Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.moonwin.com/
Gründungsjahr
2023
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Italienisch, Französisch, Deutsch, Englisch, Norwegisch
Typ
Instant Play, Krypto Casino, Live Casino, Mobile, Download

Allgemeine Informationen über Moonwin Casino

Moonwin Casino ist ein Online Casino mit einer umfangreichen Auswahl an Spielen von führenden Anbietern. Die Website unterstützt mehrere Sprachen, die jederzeit ausgewählt werden können.

Sie können das Casino von praktisch jedem Web- oder Mobilgerät aus nutzen. Wenn Sie mobile Casinos bevorzugen, können Sie sich einfach über die neuesten Smartphones und Tablets anmelden oder registrieren.

Als Mitglied haben Sie möglicherweise die Möglichkeit, dem "Cosmic Cash Club" beizutreten, der für VIPs gedacht ist. Dort können Sie Punkte sammeln und gegen Belohnungen eintauschen.

Weitere Informationen über das Casino finden Sie in unserer nachfolgenden Online Casino Bewertung.

StallCation

Moonwin Casino Boni

Werfen Sie einen Blick auf unsere Auswahl der besten Moonwin Casino Boni und Wählen Sie einen, der Ihren Bedürfnissen am besten entspricht.

Alle Boni entdecken
Exklusives Angebot
111% bis zu 3.333 € + 111 Freispiele, 1. Einzahlung
Umsatzanforderung 40xb
Bonus Code CHRISTMAS
Mindesteinzahlung 200 R
Exklusives Angebot
110% bis zu 1,000 € + 100 Freispiele, 1. Einzahlung
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €20
Exklusives Angebot
150% bis zu 5.000 € + 100 Freispiele High Roller Bonus
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €100
Exklusives Angebot
111% bis zu 3.333 € + 111 Freispiele, 1. Einzahlung
Umsatzanforderung 40xb
Bonus Code CHRISTMAS
Mindesteinzahlung 200 R
Exklusives Angebot
110% bis zu 1,000 € + 100 Freispiele, 1. Einzahlung
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €20
Exklusives Angebot
150% bis zu 5.000 € + 100 Freispiele High Roller Bonus
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €100
1. Einzahlung
100% bis zu 5.000 € + 100 Freispiele, 1.Einzahlung
Umsatzanforderung 40xb
Bonus Prozentsatz 100%
Mindesteinzahlung €20
Match-Bonus
75% bis zu 1.000 € + 50 Freispiele, 2. Einzahlung
Umsatzanforderung 40xb
Bonus Code MOON75
Mindesteinzahlung €20
Match-Bonus
50% bis zu 500 € + 30 Freispiele, 3. Einzahlung
Umsatzanforderung 40xb
Bonus Code MOON50
Mindesteinzahlung €20
Reload Bonus
50% bis zu 300 € + 50 Freispiele Reload
Umsatzanforderung 40xb
Bonus Code WED50
Mindesteinzahlung €20

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Moonwin Casino hinterlassen haben.

Alle Beschwerden anzeigen
Moonwin Casino - Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Gelöst
€11845

Beschwerde-Statistik

Gelöst 5
Durchschn. Betrag $ 4,514
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 4 Tage

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Spielerbewertung
9.1/10 76 Bewertungen

Top-Bewertungen unserer Spieler

Fast payouts, good games, instant bonuses, and great loyalty offers. Love the game selection and easy to find in the categories they have divided them into.

Min deposit is a little bit to high. RTP is innaccurate or impossibly hard to find at times when playing ceertain games but otherwise good nontheless.

Is the best - it’s got a great variety of games, and I always enjoy playing here. I really love the welcome bonus with free spins and the easy deposit process. Free spins are my favorite, and that’s exactly what Moonwin delivers!

Dear Player, Thank you so much for your great review and rating. We really appreciate you sharing your experience. We are delighted to hear that you enjoy the wide variety of games and that playing here is always fun for you. It is especially great to know that the welcome bonus with free spins and the easy deposit process stood out, and that free spins are your favorite feature. Offering rewarding bonuses and a smooth, player-friendly experience is something we focus on strongly. Your feedback motivates us to keep delivering an enjoyable and reliable real money online casino experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

While looking for a trustworthy casino, I ended up on Moonwin and was impressed right away. Everything felt transparent and easy to find, and you can tell the site is built with the player’s experience in mind. The fact that withdrawals are fast was a huge plus for me – I can’t stand waiting forever to get my winnings. The game selection is excellent 👍

Dear Player, Thank you so much for your detailed review and high rating. We truly appreciate you taking the time to share your experience. We are delighted to hear that you found the platform transparent, easy to navigate, and clearly built with the player experience in mind. Fast withdrawals are something we know players value highly, so it is great to hear this stood out for you. We are also glad you are enjoying the excellent selection of games. Your positive feedback motivates us to keep delivering a smooth, trustworthy, and enjoyable real money online casino experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

All the best games are here, along with a really good VIP section where you get quick help and they always try to secure the best deals for players. Honestly, I have no idea what they could even improve -everything already works great.

Dear Lena, Thank you so much for your amazing review and high rating. We truly appreciate you taking the time to share such positive feedback. We are delighted to hear that you enjoy the wide selection of games and that the VIP section has made a strong impression with quick support and player-focused deals. Providing a premium experience with great slots, pokies, and attentive VIP service is something we work hard on, so it is fantastic to know everything is working exactly as it should for you. Your kind words motivate us to keep delivering a top real money online casino experience. If you ever need anything or have suggestions in the future, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team


user avatar

Moonwin has been a really good casino for me for a long time. It’s loyal, has great game providers, and offers smooth and friendly deposit and withdrawal methods. The design is nice too, and overall, I’m completely happy with this casino. It’s just a nice place to be!

Dear Madei, Thank you so much for sharing your wonderful feedback and for the amazing rating. We are truly happy to hear that you have had such a positive experience over a long period of time. Knowing that you appreciate the loyalty, strong game providers, smooth deposit and withdrawal methods, and the overall design means a lot to our team. It is great to hear that everything comes together to create a place where you feel comfortable and happy playing slots and other real money online casino games. Your satisfaction motivates us to keep improving and maintaining a friendly, reliable environment for all players. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Honestly, I’ve enjoyed Moonwin a lot. The number of games available is almost overwhelming, in a good way. There are tons of choices, especially when it comes to slots. But my favourite part is the customer service. I had a small issue with a payment not going through, and they fixed it quickly and reassured me that the money would be returned to my account.

Dear Shadora, Thank you very much for taking the time to share such thoughtful feedback. We are really pleased to hear that you have enjoyed your experience so much, especially the wide variety of games available. Having an extensive selection of slots and other games is something we work hard on, so it is great to know it felt exciting rather than overwhelming. We are especially happy to hear that our customer service stood out for you. Resolving payment issues quickly and providing clear reassurance is extremely important to us, and it is great to know our team was able to support you efficiently and put your mind at ease. Your feedback motivates us to keep delivering a smooth, reliable, and enjoyable real money online casino experience. If you ever need further assistance or have suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

Easy deposits, very nice games, overall I like it, various types of live casino games, betting is tiring, fast payouts, one of the best casinos I have ever played

Dear Player, Thank you very much for sharing such a detailed and positive review, and for the 10-star rating. We are delighted to hear that you enjoyed the easy deposit process, fast payouts, and the wide variety of games available. It is especially great to know that the live casino selection stood out for you and contributed to an overall enjoyable experience. Providing smooth transactions, engaging gameplay, and a strong mix of slots and live casino options is always a top priority for us. Your comment about this being one of the best casinos you have ever played truly means a lot and motivates our team to keep improving every aspect of the platform. If you ever have questions, feedback, or need assistance, please feel free to contact our support team via live chat or email at [email protected]. We wish you continued fun and success. Best regards, Moonwin Team

user avatar

Moonwin had a great welcome bonus and a huge selection of games. The site is easy to navigate and the promos are great! I had an issue with the games however customer support addressed my issue quick and efficiently.

Dear Player, Thank you so much for sharing your experience. We’re delighted to hear that you enjoyed the welcome bonus, the huge selection of games, and found the site easy to navigate. It’s also great to know that the promotions added extra value to your time playing. We especially appreciate your mention of customer support. We’re glad the issue you encountered was resolved quickly and efficiently, as providing fast and reliable assistance is very important to us. Your feedback motivates us to keep improving and delivering a high-quality real money online casino experience with exciting pokies, slots, live casino games, and great bonuses. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

I’ve been jumping between different online casinos trying to find the right one, and I finally settled on Moonwin. The overall vibe is just different. The site looks clean, colourful, and is super easy to navigate. I’m mostly into blackjack, and winning my first $650 within a few weeks really convinced me to stay. The game selection is huge, and payments with crypto have been much more reliable than I expected.

Dear Player, Thank you so much for sharing your experience. We’re really happy to hear that you found exactly what you were looking for and decided to stay. It’s great to know that the clean, colourful design and easy navigation made such a strong impression, especially while enjoying table games like blackjack. Congratulations on your early win as well - that’s always an exciting moment. We’re also glad to hear that the wide game selection and reliable crypto payments exceeded your expectations, along with the smooth overall performance. Your feedback motivates us to keep delivering a high-quality real money online casino experience with great games, fast withdrawals, and a user-friendly environment. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

I’m not usually someone who writes reviews, but Moonwin deserves one. If you’re into slot games, Moonwin has an impressive library – hundreds of titles from classic slots to the latest releases. I spent ages scrolling through them and honestly couldn’t even pick a single favourite. Their customer support is also very solid; I had a quick question about withdrawals and the live chat team sorted it out within a few minutes.

Dear Player, Thank you so much for taking the time to share such detailed and positive feedback, especially if you don’t usually write reviews. We’re thrilled to hear that you enjoyed the impressive variety of slot games, from classic titles to the latest releases, and that the wide selection kept you engaged. It’s also great to know that our live chat support team was able to quickly assist you with your withdrawal question. Providing fast, reliable customer support alongside an enjoyable slots experience is something we take great pride in. Your recommendation and kind words truly motivate us to keep improving and delivering a top-tier real money online casino experience. If you ever need further assistance or have suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

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