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Moonwin Casino

Our Rating CasinoRank
7.9/10
CasinoRank
Player Rating 73 reviews
9.1/10
73 reviews
Complaint Response 5 complaints
2 days avg. 5 complaints

AskGamblers Quick Overview

Editor’s View

Overall, we have no concerns with the casino. It’s user-friendly, and we were able to use the site seamlessly with no issues. Live chat is easy to locate, the menus are accessible, and the games lobby is user-friendly. 

What we like
  • Home to well-known providers
  • 24/7 live chat
  • VIP Program
What we don’t like
  • Clause may apply to wins over 15K
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Moonwin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.moonwin.com/
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Norwegian, French, Italian
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile

General Information about Moonwin Casino

Moonwin Casino is an online casino home to a catalogue of games from leading providers. The site supports multiple languages, which can be selected at any time. 

You can use virtually any web or mobile device to access the casino. If you prefer mobile casino sites, simply log in or register through the latest smartphones and tablets. 

Once a member, you may be able to join the Cosmic Cash Club, which is for VIPs. You’ll be able to collect points and exchange for them for rewards. 

More information about the casino is available in our online casino review below. 

StallCation

Complaints

Read the complaints other players have left for Moonwin Casino. Learn more about complaints.

Show all complaints
Moonwin Casino - Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Resolved

Complaint Statistics

Resolved 5
Avg. Amount $ 1,718
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Review this casino

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Player rating
9.1/10 73 reviews

Top reviews from our players

Easy to use, great customer service. I really enjoy the welcome bonuses you get when you first join. I took the most out of it, so thank you for the warm welcome.

Nothing so far. I have enjoyed so much about this fight on my first day. No problems or anything. I did notice that the search tab is a bit glitchy, but other than that, it’s perfect.

Great and honest casino with many great games. Very easy to deposit and withdraw and I think the games have a high rtp. I would definitely recommend this to other players

Nothing. As mentioned before: Great and honest casino with many great games. Very easy to deposit and withdraw and i think the games have a high rtp. I would definitely recommend this to other players

Dear Kasper, Thank you so much for your fantastic review and for taking the time to share such detailed feedback. We are delighted to hear that you found the casino honest, easy to use, and enjoyable, with a great variety of games. It is especially rewarding to know that deposits and withdrawals were smooth and that you are satisfied with the RTP across the games. Your recommendation means a lot to us and truly motivates our team to keep delivering a top real money online casino experience with quality slots, pokies, and live casino options. We also continue to improve our bonuses and loyalty offers to make gameplay even more rewarding. If you ever have questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team


user avatar

Fast payouts, good games, instant bonuses, and great loyalty offers. Love the game selection and easy to find in the categories they have divided them into.

Min deposit is a little bit to high. RTP is innaccurate or impossibly hard to find at times when playing ceertain games but otherwise good nontheless.

Dear Rob, Thank you for taking the time to share such detailed feedback and for your strong 8-star rating. We are pleased to hear that you enjoyed the fast payouts, good game selection, instant bonuses, and loyalty offers. It is also great to know that the clear game categories made it easy for you to find and enjoy slots, pokies, and other real money online casino games. We appreciate your honest comments regarding the minimum deposit and the visibility of RTP information. Your feedback has been noted, and our team is continuously reviewing these aspects to improve transparency and overall player experience. Insights like yours help us refine our platform and services. If you would like to discuss any of these points further or need assistance at any time, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team


user avatar

Is the best - it’s got a great variety of games, and I always enjoy playing here. I really love the welcome bonus with free spins and the easy deposit process. Free spins are my favorite, and that’s exactly what Moonwin delivers!

Dear Player, Thank you so much for your great review and rating. We really appreciate you sharing your experience. We are delighted to hear that you enjoy the wide variety of games and that playing here is always fun for you. It is especially great to know that the welcome bonus with free spins and the easy deposit process stood out, and that free spins are your favorite feature. Offering rewarding bonuses and a smooth, player-friendly experience is something we focus on strongly. Your feedback motivates us to keep delivering an enjoyable and reliable real money online casino experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

While looking for a trustworthy casino, I ended up on Moonwin and was impressed right away. Everything felt transparent and easy to find, and you can tell the site is built with the player’s experience in mind. The fact that withdrawals are fast was a huge plus for me – I can’t stand waiting forever to get my winnings. The game selection is excellent 👍

Dear Player, Thank you so much for your detailed review and high rating. We truly appreciate you taking the time to share your experience. We are delighted to hear that you found the platform transparent, easy to navigate, and clearly built with the player experience in mind. Fast withdrawals are something we know players value highly, so it is great to hear this stood out for you. We are also glad you are enjoying the excellent selection of games. Your positive feedback motivates us to keep delivering a smooth, trustworthy, and enjoyable real money online casino experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

All the best games are here, along with a really good VIP section where you get quick help and they always try to secure the best deals for players. Honestly, I have no idea what they could even improve -everything already works great.

Dear Lena, Thank you so much for your amazing review and high rating. We truly appreciate you taking the time to share such positive feedback. We are delighted to hear that you enjoy the wide selection of games and that the VIP section has made a strong impression with quick support and player-focused deals. Providing a premium experience with great slots, pokies, and attentive VIP service is something we work hard on, so it is fantastic to know everything is working exactly as it should for you. Your kind words motivate us to keep delivering a top real money online casino experience. If you ever need anything or have suggestions in the future, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team


user avatar

Moonwin has been a really good casino for me for a long time. It’s loyal, has great game providers, and offers smooth and friendly deposit and withdrawal methods. The design is nice too, and overall, I’m completely happy with this casino. It’s just a nice place to be!

Dear Madei, Thank you so much for sharing your wonderful feedback and for the amazing rating. We are truly happy to hear that you have had such a positive experience over a long period of time. Knowing that you appreciate the loyalty, strong game providers, smooth deposit and withdrawal methods, and the overall design means a lot to our team. It is great to hear that everything comes together to create a place where you feel comfortable and happy playing slots and other real money online casino games. Your satisfaction motivates us to keep improving and maintaining a friendly, reliable environment for all players. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Honestly, I’ve enjoyed Moonwin a lot. The number of games available is almost overwhelming, in a good way. There are tons of choices, especially when it comes to slots. But my favourite part is the customer service. I had a small issue with a payment not going through, and they fixed it quickly and reassured me that the money would be returned to my account.

Dear Shadora, Thank you very much for taking the time to share such thoughtful feedback. We are really pleased to hear that you have enjoyed your experience so much, especially the wide variety of games available. Having an extensive selection of slots and other games is something we work hard on, so it is great to know it felt exciting rather than overwhelming. We are especially happy to hear that our customer service stood out for you. Resolving payment issues quickly and providing clear reassurance is extremely important to us, and it is great to know our team was able to support you efficiently and put your mind at ease. Your feedback motivates us to keep delivering a smooth, reliable, and enjoyable real money online casino experience. If you ever need further assistance or have suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

Easy deposits, very nice games, overall I like it, various types of live casino games, betting is tiring, fast payouts, one of the best casinos I have ever played

Dear Player, Thank you very much for sharing such a detailed and positive review, and for the 10-star rating. We are delighted to hear that you enjoyed the easy deposit process, fast payouts, and the wide variety of games available. It is especially great to know that the live casino selection stood out for you and contributed to an overall enjoyable experience. Providing smooth transactions, engaging gameplay, and a strong mix of slots and live casino options is always a top priority for us. Your comment about this being one of the best casinos you have ever played truly means a lot and motivates our team to keep improving every aspect of the platform. If you ever have questions, feedback, or need assistance, please feel free to contact our support team via live chat or email at [email protected]. We wish you continued fun and success. Best regards, Moonwin Team

user avatar

Moonwin had a great welcome bonus and a huge selection of games. The site is easy to navigate and the promos are great! I had an issue with the games however customer support addressed my issue quick and efficiently.

Dear Player, Thank you so much for sharing your experience. We’re delighted to hear that you enjoyed the welcome bonus, the huge selection of games, and found the site easy to navigate. It’s also great to know that the promotions added extra value to your time playing. We especially appreciate your mention of customer support. We’re glad the issue you encountered was resolved quickly and efficiently, as providing fast and reliable assistance is very important to us. Your feedback motivates us to keep improving and delivering a high-quality real money online casino experience with exciting pokies, slots, live casino games, and great bonuses. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Moonwin Casino News

Read all news about Moonwin Casino, check for updates and stay tuned for exclusive bonuses.

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