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Moonwin Casino

Nuestra calificación CasinoRank
8.7/10
CasinoRank
Calificación de los jugadores 60 Reseñas
Tiempo de respuesta a quejas 3 Quejas
0 horas el medio 3 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Moonwin Casino es un sitio de juego con un diseño minimalista y una temática cósmica. Verás astronautas que viajan a la luna anunciando bonos de casino y torneos divertidos. El sitio cuenta con un catálogo enorme de tragamonedas y sus usuarios pueden aprovechar beneficios del Cosmic Cash Club programa de fidelidad, al que se unen automáticamente después de realizar el primer depósito. 

Lo que nos gusta
  • Gran colección de tragamonedas con jackpot
  • Acepta criptomonedas
  • Chat en vivo 24/7
  • Cosmic Cash Club programa de fidelidad
Lo que no nos gusta
  • Sitio web sin una versión en español
  • Algunos países latinoamericanos restringidos (por ejemplo, Colombia y Venezuela)
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de Moonwin Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://www.moonwin.com/
Establecido
2023
Licencias
Curazao
Propietario
Programa de afiliación
Idiomas
inglés, alemán, noruego, francés, italiano
Tipo de casino
Crypto Casino, Juego Instantáneo, Live Casino, Móvil

Información general sobre Moonwin Casino

Digamos que estás explorando casinos en línea, dispuesto a probar algo fuera de este mundo. Entonces, tenemos una sugerencia para ti. Te invitamos a leer nuestra reseña de Moonwin Casino, ya que te ayudará a decidir si este casino online tiene lo que necesitas para divertirte como mereces. 

Si prefieres los sitios de casino para móviles, puedes iniciar sesión en Moonwin Casino a través de tu teléfono inteligente o tableta. Podemos confirmar que Moonwin.com alberga un amplio catálogo de juegos de los principales proveedores y que admite varios idiomas. Lamentablemente, el sitio no tiene una versión en español. 

Moonwin Casino opera bajo una licencia del Gobierno de Curazao. La mayoría de jugadores hispanohablantes sí pueden unirse a la plataforma sin problemas. Sin embargo, los jugadores de Colombia no pueden acceder al sitio, por lo que te proponemos revisar nuestra lista de casinos colombianos, en cambio. 

Como una adición a nuestra reseña, publicamos también revisiones de jugadores de Moonwin Casino en esta página. De tal manera, puedes comparar varias experiencias mientras evalúas detalles de métodos de pago, juegos disponibles y atención al cliente. 

StallCation

Bonos de Moonwin Casino

Echa un vistazo a bonos de Moonwin Casino y elige el que más se ajuste a tus preferencias.

Descubre todos los bonos
Bono de recarga
50% hasta €700 + 50 Giros Gratis Bono de recarga los fines de semana
Requisitos de apuesta 35x(d+b)
Porcentaje de bono 50%
Depósito mínimo €20
Giros gratis
Hasta 100 Giros Gratis los miércoles
Giros Gratis N/A
Código del bono FROG
Depósito mínimo €20
Giros gratis
Hasta 100 Giros Gratis los lunes
Giros Gratis N/A
Código del bono MONDAY
Depósito mínimo €20
Bono por depósito equivalente
50% hasta €500 + 30 Giros Gratis en el tercer depósito
Requisitos de apuesta 40x(d+b)
Código del bono MOON50
Depósito mínimo €20
Bono por depósito equivalente
75% hasta €1,000 + 50 Giros Gratis en el segundo depósito
Requisitos de apuesta 40x(d+b)
Código del bono MOON75
Depósito mínimo €20
Bono de bienvenida
100% hasta €5,000 + 100 Giros Gratis en el primer depósito
Requisitos de apuesta 40x(d+b)
Porcentaje de bono 100%
Depósito mínimo €20

Quejas

Lee las quejas que otros jugadores han dejado sobre Moonwin Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
Moonwin Casino - Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Resuelta
€11845

Estadísticas de quejas

Resueltas 3
Cantidad promedio $ 4,995
Duración media de quejas 0 horas
Tiempo de respuesta promedio 0 horas

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Valoración del jugador
9/10 60 revisiones

Mejores revisiones de nuestros jugadores

Fast payouts, good games, instant bonuses, and great loyalty offers. Love the game selection and easy to find in the categories they have divided them into.

Min deposit is a little bit to high. RTP is innaccurate or impossibly hard to find at times when playing ceertain games but otherwise good nontheless.

Is the best - it’s got a great variety of games, and I always enjoy playing here. I really love the welcome bonus with free spins and the easy deposit process. Free spins are my favorite, and that’s exactly what Moonwin delivers!

Dear Player, Thank you so much for your great review and rating. We really appreciate you sharing your experience. We are delighted to hear that you enjoy the wide variety of games and that playing here is always fun for you. It is especially great to know that the welcome bonus with free spins and the easy deposit process stood out, and that free spins are your favorite feature. Offering rewarding bonuses and a smooth, player-friendly experience is something we focus on strongly. Your feedback motivates us to keep delivering an enjoyable and reliable real money online casino experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

While looking for a trustworthy casino, I ended up on Moonwin and was impressed right away. Everything felt transparent and easy to find, and you can tell the site is built with the player’s experience in mind. The fact that withdrawals are fast was a huge plus for me – I can’t stand waiting forever to get my winnings. The game selection is excellent 👍

Dear Player, Thank you so much for your detailed review and high rating. We truly appreciate you taking the time to share your experience. We are delighted to hear that you found the platform transparent, easy to navigate, and clearly built with the player experience in mind. Fast withdrawals are something we know players value highly, so it is great to hear this stood out for you. We are also glad you are enjoying the excellent selection of games. Your positive feedback motivates us to keep delivering a smooth, trustworthy, and enjoyable real money online casino experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

All the best games are here, along with a really good VIP section where you get quick help and they always try to secure the best deals for players. Honestly, I have no idea what they could even improve -everything already works great.

Dear Lena, Thank you so much for your amazing review and high rating. We truly appreciate you taking the time to share such positive feedback. We are delighted to hear that you enjoy the wide selection of games and that the VIP section has made a strong impression with quick support and player-focused deals. Providing a premium experience with great slots, pokies, and attentive VIP service is something we work hard on, so it is fantastic to know everything is working exactly as it should for you. Your kind words motivate us to keep delivering a top real money online casino experience. If you ever need anything or have suggestions in the future, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team


user avatar

Moonwin has been a really good casino for me for a long time. It’s loyal, has great game providers, and offers smooth and friendly deposit and withdrawal methods. The design is nice too, and overall, I’m completely happy with this casino. It’s just a nice place to be!

Dear Madei, Thank you so much for sharing your wonderful feedback and for the amazing rating. We are truly happy to hear that you have had such a positive experience over a long period of time. Knowing that you appreciate the loyalty, strong game providers, smooth deposit and withdrawal methods, and the overall design means a lot to our team. It is great to hear that everything comes together to create a place where you feel comfortable and happy playing slots and other real money online casino games. Your satisfaction motivates us to keep improving and maintaining a friendly, reliable environment for all players. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Honestly, I’ve enjoyed Moonwin a lot. The number of games available is almost overwhelming, in a good way. There are tons of choices, especially when it comes to slots. But my favourite part is the customer service. I had a small issue with a payment not going through, and they fixed it quickly and reassured me that the money would be returned to my account.

Dear Shadora, Thank you very much for taking the time to share such thoughtful feedback. We are really pleased to hear that you have enjoyed your experience so much, especially the wide variety of games available. Having an extensive selection of slots and other games is something we work hard on, so it is great to know it felt exciting rather than overwhelming. We are especially happy to hear that our customer service stood out for you. Resolving payment issues quickly and providing clear reassurance is extremely important to us, and it is great to know our team was able to support you efficiently and put your mind at ease. Your feedback motivates us to keep delivering a smooth, reliable, and enjoyable real money online casino experience. If you ever need further assistance or have suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

Easy deposits, very nice games, overall I like it, various types of live casino games, betting is tiring, fast payouts, one of the best casinos I have ever played

Dear Player, Thank you very much for sharing such a detailed and positive review, and for the 10-star rating. We are delighted to hear that you enjoyed the easy deposit process, fast payouts, and the wide variety of games available. It is especially great to know that the live casino selection stood out for you and contributed to an overall enjoyable experience. Providing smooth transactions, engaging gameplay, and a strong mix of slots and live casino options is always a top priority for us. Your comment about this being one of the best casinos you have ever played truly means a lot and motivates our team to keep improving every aspect of the platform. If you ever have questions, feedback, or need assistance, please feel free to contact our support team via live chat or email at [email protected]. We wish you continued fun and success. Best regards, Moonwin Team

user avatar

Moonwin had a great welcome bonus and a huge selection of games. The site is easy to navigate and the promos are great! I had an issue with the games however customer support addressed my issue quick and efficiently.

Dear Player, Thank you so much for sharing your experience. We’re delighted to hear that you enjoyed the welcome bonus, the huge selection of games, and found the site easy to navigate. It’s also great to know that the promotions added extra value to your time playing. We especially appreciate your mention of customer support. We’re glad the issue you encountered was resolved quickly and efficiently, as providing fast and reliable assistance is very important to us. Your feedback motivates us to keep improving and delivering a high-quality real money online casino experience with exciting pokies, slots, live casino games, and great bonuses. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

I’ve been jumping between different online casinos trying to find the right one, and I finally settled on Moonwin. The overall vibe is just different. The site looks clean, colourful, and is super easy to navigate. I’m mostly into blackjack, and winning my first $650 within a few weeks really convinced me to stay. The game selection is huge, and payments with crypto have been much more reliable than I expected.

Dear Player, Thank you so much for sharing your experience. We’re really happy to hear that you found exactly what you were looking for and decided to stay. It’s great to know that the clean, colourful design and easy navigation made such a strong impression, especially while enjoying table games like blackjack. Congratulations on your early win as well - that’s always an exciting moment. We’re also glad to hear that the wide game selection and reliable crypto payments exceeded your expectations, along with the smooth overall performance. Your feedback motivates us to keep delivering a high-quality real money online casino experience with great games, fast withdrawals, and a user-friendly environment. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

I’m not usually someone who writes reviews, but Moonwin deserves one. If you’re into slot games, Moonwin has an impressive library – hundreds of titles from classic slots to the latest releases. I spent ages scrolling through them and honestly couldn’t even pick a single favourite. Their customer support is also very solid; I had a quick question about withdrawals and the live chat team sorted it out within a few minutes.

Dear Player, Thank you so much for taking the time to share such detailed and positive feedback, especially if you don’t usually write reviews. We’re thrilled to hear that you enjoyed the impressive variety of slot games, from classic titles to the latest releases, and that the wide selection kept you engaged. It’s also great to know that our live chat support team was able to quickly assist you with your withdrawal question. Providing fast, reliable customer support alongside an enjoyable slots experience is something we take great pride in. Your recommendation and kind words truly motivate us to keep improving and delivering a top-tier real money online casino experience. If you ever need further assistance or have suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Moonwin Team

user avatar

Noticias del Moonwin Casino

Lee todas las noticias sobre Moonwin Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

Bienvenido a la Villa navideña: 12 ofertas para disfrutar de las festividades
Promoción Bienvenido a la Villa navideña: 12 ofertas para disfrutar de las festividades

El canto de villancicos a lo lejos llena el aire fresco mientras la nieve cae suavemente sobre el suelo. Caminas por las encantadoras y estrechas calles de un pequeño pueblo tan tranquilo y de ensueño como si fuera un cuento de hadas, y en cada callejón se revela una nueva maravilla navideña.Es la época más maravillosa del año y te invitamos a pasarla en la Villa navideña, el pueblito navideño de AskGamblers, ¡donde 12 casinos en línea ofrecen 12 bonos festivos!¿Quieres saber más de los 12 bonos de la Villa navideña?Hemos encontrado el destino perfecto para tus vacaciones: un pueblo envuelto en oropel, donde las cajas más coloridas esconden la verdadera magia de la Navidad.¡Bienvenido a la Villa navideña, el pueblo de invernada de AskGamblers, donde 12 casinos en línea ofrecen 12 ofertas festivas!Tenemos bonos de depósito de todos los tamaños, cientos de Giros Gratis, ¡e incluso ofertas sin depósito! Simplemente pasea por nuestro pequeño mercado navideño y sírvete las ofertas más lucrativas y mágicas de este invierno.Canta en voz alta…¡Están abiertas las puertas de la Villa navideña!No olvides revisar todas y cada una de las promociones para encontrar las que mejor se adapten a tu espíritu navideño.¡Mucha suerte!

Un espectáculo lunar espera a los nuevos jugadores en Moonwin
Promoción Un espectáculo lunar espera a los nuevos jugadores en Moonwin

¡La luz de la luna brilla sobre los nuevos jugadores que registran una cuenta en Moonwin Casino y les trae una excelente oferta de bienvenida! Sigue leyendo para descubrir cómo puedes obtener hasta €6,500 y 180 Giros Gratis.Un bono de bienvenida cósmicoLos nuevos exploradores espaciales en Moonwin Casino son elegibles para un fantástico paquete de bonificación de bienvenida que se reparte entre los primeros tres depósitos.Conviértete en jugador de Moonwin Casino y obtén un bono de bienvenida de hasta 6.500€ y 180 Giros Gratis.La cuenta atrás para esta promoción lunar comienza depositando al menos €20 y activando el bono a continuación.[BONUS]Moonwin Casino: 100% hasta €5,000 + 100 Giros Gratis en el primer depósito[BONUS]Los giros gratis del bono de primer depósito se pueden utilizar en la tragamonedas Wild Cash.Un segundo depósito de al menos €20 y el código de bono MOON75 activarán el siguiente bono del paquete de bienvenida.[BONUS]Moonwin Casino: 75% hasta €1,000 + 50 Giros Gratis en el segundo depósito[BONUS]Los Giros Gratis del bono del segundo depósito se pueden usar en la tragamonedas Lady Wolf Moon.El tercer y último bono de la oferta de bienvenida también requiere un depósito mínimo de €20 y el uso del código de bono MOON50.[BONUS]Moonwin Casino: 50% hasta €500 + 30 Giros Gratis en el tercer depósito[BONUS]Puedes utilizar los giros gratis del bono del tercer depósito para jugar a la tragamonedas Fortune Five.Ten en cuenta que tendrás que apostar el monto del bono recibido 40 veces antes de poder retirar cualquier ganancia obtenida mediante el uso de estos bonos.¿Cómo reclamar el bono de bienvenida de Moonwin Casino?Así es como puedes reclamar el paquete de bienvenida lunar en Moonwin:Registra una cuenta en Moonwin Casino;Haz clic en "Deposit";Elige un método de pago;Selecciona cuánto quieres depositar;Introduzca el código de bono si es necesario;Deposita el dinero.Eso es todo. Una vez que el depósito se haya completado con éxito, los fondos del bono y los Giros Gratis se añadiran a tu cuenta de jugador.

Consigue hasta 100 Giros Gratis de Froggy en Moonwin todos los miércoles
Promoción Consigue hasta 100 Giros Gratis de Froggy en Moonwin todos los miércoles

Hay una aventura cósmica esperándote en Moonwin Casino todos los miércoles en forma de un bono de giro gratis, entonces, ¿estás listo para despegar al espacio? Lee este artículo para descubrir qué debes hacer para obtener la máxima cantidad de Giros Gratis y navegar por la galaxia con el impulso de los giros adicionales.Es miércoles, mis amigosComo dice el propio sitio web de Moonwin Casino "Es miércoles, mis amigos.", lo que significa que tienen una promoción diaria especial que puedes reclamar depositando en el casino todas las semanas.¡Deposita en Moonwin Casino todos los miércoles y reclama hasta 100 Giros Gratis!Los giros gratis incluidos en el bono son para la legendaria tragamonedas Elvis Frog True Ways. La cantidad de Giros Gratis que obtengas dependerá de cuánto deposites. Vamos a explicarlo en detalle:Si depositas €20, recibirás 25 Giros Gratis;Si depositas €30, recibirás 50 Giros Gratis;Si depositas €40, recibirás 100 Giros Gratis.Recuerda que necesitarás usar el código de bono FROG para poder reclamar este bono de Giros Gratis. Entonces, si estás listo para comenzar la locura intergaláctica de Giros Gratis, simplemente haz clic en el siguiente enlace:[BONUS]Moonwin Casino: Hasta 100 Giros Gratis los miércoles[BONUS]Si tienes suerte y consigues algunas ganancias utilizando los Giros Gratis de este bono, tendrás que apostarlas 40 veces antes de poder retirarlas.¿Cómo reclamar el bono de Giros Gratis en Moonwin Casino?Sigue el procedimiento que te explicamos a continuación para poder reclamar los Giros Gratis del miércoles en Moonwin:Inicia sesión en tu cuenta en Moonwin Casino;Haz clic en "Deposit";Selecciona tu forma de pago preferida e ingresa la información de facturación relevante;Introduzca el código de bono FROG en el campo "Tengo un código de bono";Haz clic en el botón "Deposit";Ingresa la cantidad que deseas depositar y que te califique para los Giros Gratis;Finaliza el proceso de depósito.Y eso es todo. Una vez que hayas completado con éxito tu depósito, los Giros Gratis para la tragamonedas Elvis Frog True Ways se agregarán a tu cuenta de jugador en el casino.

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