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Monte Carlo Casino

Player Rating 21 reviews
6/10
21 reviews
Complaint Response 6 complaints
3 days avg. 6 complaints
What we like
  • Backed by the real Casino de Monte-Carlo
  • Completely instant-play
  • All NetEnt slots, table games, and video pokers available
  • Support available during most hours of each day via live chat
  • Secured with SSL encryption and other protective measures
  • Proven fair through independent audits from TST
What we don’t like
  • No players from the Afghanistan, China, France, Iran, Italy, Libya, North Korea, Pakistan, Sudan, Syria, or Turkey
  • Instant support not available after midnight CET
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Monte Carlo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.montecarlocasino.com
Established
2013
Licences
Gibraltar Regulatory Authority, Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, Japanese, Norwegian, German
Casino Type
Instant Play, Mobile

Monte Carlo Casino is the official online casino of Casino de Monte-Carlo, Europe's most famous land-based gaming establishment. The casino offers the full line of NetEnt games, one of the fastest-growing software platforms in the industry. Players at Monte Carlo Casino enjoy instant-play gaming and professional customer service. The company holds an online gaming license from the prestigious jurisdiction of Gibraltar.

Restricted Countries

Due to strict legal requirements, Monte Carlo Casino cannot allow players from the United States and its territories, Australia, Afghanistan, China, France, Iran, Italy, Libya, North Korea, Pakistan, Sudan, Syria, or Turkey.

Security and Fairness

Monte Carlo Casino takes all of the steps we expect from online casinos to keep players safe. This starts with Thawte SSL encryption and firewall technology to prevent strangers from being able to see your sensitive information. The casino also complies with EGGL standards and has a legally binding privacy policy to prevent your information from leaking out offline.

To comply with Gibraltar requirements, Monte Carlo Casino has its games audited regularly by TST. The latest certification of gaming fairness can be seen by clicking the "RNG Certified" seal located at the bottom of the casino's website.

StallCation

Complaints

Read the complaints other players have left for Monte Carlo Casino. Learn more about complaints.

Show all complaints
Monte Carlo Casino - Closed my account while trying to steal my money
Hello Askgamblers, This is the strangest case I have ever seen at an online casino. First of all I made an account with montecarlocasino and my account was instant closed down after registration, they told me that I needed to send documents, I did so and they reopend my account and let me deposit. Then I deposited 3500 NOK to my account and then I changed my mind about playing bc of some complaints about the casino. Then I recived a mail regarding my withdraw that I need to wager my money at least one time in the casino, I did that and made an withdraw of 2700NOK. NOTE: there was never an active bonus or active promotion or simular on my account. After that they closed my account and said that I had broken their rules and have used same IP address as other users did, Really dont know why they are saying that, because I use my mobile internet connection. So what they are saying is totaly wrong. In the very same mail i also got an confimed answer that I will not recive my money that I have withdraw. They are saying that I have broken this rule. "16.1. Either we or you are entitled to terminate this Agreement at any time. Closure of your Account represents termination of this Agreement. In the event of any re-activation or re-opening of your Account by us, these Terms of Use will again govern your access to and use of the Site. " I cant understand that because I have never had an account with montecarlocasino and I have not done iligal things on the site. I have several mails sendt with them, but they are all in sweedish, so I cant repost the mails here i guess ? Anyway, this casino is stealing money and they dont care about you as a customer. I really hope for some help in this case Askgamblers. A real fraud casino is this, do NOT open an account with this group! Hope for my money back at this complaint. Regards, Dan T.
staus Resolved
kr2700
Monte Carlo Casino - Unjustified account closure right after a big slot winning
I have seen an advertisement on tv about monte carlo casini and decided to open an account. I deposut £200 and received bonus of £200. After opening the account i upload my credit card , passport and proof of address as i have been playing on many casinos and fully aware of the verification. During my plays my balance went over £2000 all with stakes around £8 and below.. And few times i made a stake of £10 and won £2950 on gonzo quest. The same day they publish my name on their home page as big winner. I was over the moon to have such a good win. But the next day when i requested withdrawal they sent me an email about closure of my account. The email reads : After reviewing your documents, your Monte Carlo Casino account has been closed and your balance with-held. This is due to: • Fraudulent activity detected on your account. This is in accordance with clause 3.12 of our General Terms & Conditions: “Monte Carlo Casino reserves the right to terminate an account, ban a player and retain all funds where that player is reasonably suspected of engaging in fraudulent activities which include, but are not limited to, use of stolen or falsified credit cards or account numbers, chip dumping, forgery, collusion, and submission of data or documents which are forged, stolen or otherwise misappropriated..” You are not permitted to open another account with Monte Carlo Casino. Should you attempt to, or succeed in, opening a further account with Monte Carlo Casino by omitting and/or by changing personal details and/or by providing false or misleading information, we reserve the right to immediately close that account and to retain any balance on the account, including any deposits. May we remind you that we take the observance of our Terms and Conditions very seriously and shall not tolerate any non-adherence. Please note that the result of our investigation is final and your account will remain permanently closed. Thank you for choosing Monte-Carlo® Casino. Best Regards, Emily Monte-Carlo® Casino Customer Service Team Although i have accounts on many casino sites , they refer me as fraud user , even i sent them all documents required. The reason they close my account according to live chat conversation was due to staking £10 which there was no warning what so ever during the game play , and i was fully unaware of that fact. They not only kept my big win but also kept my previous winnings and name me as fraudster due to fact that i had a big win. Although i ask them to remove my name from their home screen , they still displaying as big win on gonzo which they refuse to pay. I had previous wins on different sites and never had such an issue. I recommend all punters to avoid this casino as they try to find any excuse to close your account and avoid paying out. Their customer service is not helpful at all , and all they say is sorry for the inconvenience.
staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 94
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

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Top reviews from our players

Monte Carlo Casino is another casino that I have chosen and tried out recently from the AG list that is solely powered by my new favorite software NetEnt. But also there are some really good reviews in there i went to that casino absolutely sure that it was 100% sure, reliable and trustworthy.

So as I loaded their page which is a really good looking one and quite stylish. I first went and checked out their bonuses and I was thinking on getting the welcome bonus since it only required 10$ for a deposit and the wagering requirements weren't so high as well, so I thought it was a perfect opportunity for a good test. So I deposited 15$ and took their bonus and I went to their slot section to see what was i gonna play. So I settled on play the Big Bad Wolf which was a top played game there and I played the slot with a minimum bet of 0.25$ for about 1 hour. But unfortunately I wasn't quite lucky in it , although on the positive side I ended up losing only 4$.

So I continued by playing Magic portals but even in that slot I wasn't lucky enough to get some good win or at least to increase my balance, so I decided to switch slots again to Hall of Gods. I ended up sticking around that slot a long time since in the beginning I had some good wins where I got really excited and react irrationally by increasing my bet and in the end it didn't work so well for me since I lost all my balance in the next 30 minutes. Overall I had some great fun in this casino I am sure I'll be coming back and I would gladly recommend it as well. 7/10

Monte Carlo is a very famous European casino established recently and in a couple of years only they have made a good name in the gambling market and are very famous and reputed as well. They have the Netent software providing them with the games and all. With a lot of new and
exciting promotions and bonuses for new players I was very impressed by the first look of this casino so I had decided to create an account here and spin the wheel with Netent.

I deposited 40 from me E-wallet and registered here and ignored the sign up bonuses as I always do and played with my money instead. The site has been made very nicely and it is very easy to locate anything that you are looking for. The play through to their sign up bonuses was 40 times only which was very generous of them .

I got to the action with the secret of the stones game and was placing minimal bets and not going big in the beginning. The start was very nice than I had expected because usually the beginning is very slow. I got the bull faced wild feature and that one paid me my biggest win here and apart from that only small combinations and small winnings.

But their finest game is the Dead or alive slot and it is one of the best Netent slots ever. Here I managed to almost double up my deposit and was very glad with the return to the players.

I took out 130 from this casino and got it in 2 and a half days. This took some time but apart from that every thing in this casino was just fine. Support staff was also very fast and always available and fast in replying to our messages. I would give this casino 8.5 and would love to try the table games next time as I could not try my hand in them this time.

All lies below
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Inactive user
8/10

Monte Carlo Casino is another one in the line of casinos that are run by NetEnt software. I had a lot of positive experiences in casinos that use this software and decided to join everyone of them which accept players from my country. I think that these casinos are very safe with a fast cash out process which for me is the most important when I choose some casino.

Also NetEnt offers a few video slot games which I like. Their webpage looks modern and I have to say that I like the choice of colors. The navigation is also very good and you will easily find everything you are looking for. After I made an account here I decided to pay some attention to their welcome bonus. I liked the fact that in order to take this bonus I needed to make a minimum deposit of only 10 euros. I liked that a lot because it gave me the chance to try out the casino for a small deposit and off course there is always the chance to win some money.

The wagering requirements were an acceptable 40 x bonus. That’s not so bad if I would have some big win in the beginning and then I would have a chance to meet the wager off course if I decide to make the minimum 10 euros deposit. That’s exactly what I did and the first game I chose was The Wish Master. I didn’t have a chance to play this game so often but I had some good payouts a few times. I stayed here for some time, about half an hour I think. I played the entire time on a min bet of 0.2 euros per spin.
My biggest win was 12 euros after the free spins bonus, but when I moved on to another game I was about 5 euros in minus. After this game I tried a few more like Lost Island, Arabian Nights, Secret of Stones but I had some wins only on the latest NetEnt slot game Go Bananans.
Still that wasn’t enough to meet the wager requirements and ask for a withdrawal.


First of all I want to say that I created my account at this casino because I saw that they have a good welcome offer and also because I like the name of the casino and the website!
After I created my account, I decided to make a deposit of 10 euro because I didn’t had lot of money in my Skrill account! I received another 10 euro bonus with 40 times wagering requirements!

Askgamblers website was very useful for me because I checked this bonus before to make the deposit and I saw that there are a couple of countries that are restricted from this welcome bonus and my country wasn’t in that list!
They have quality games from NetEnt and I like this kind of games! I started to play South Park slot on the minimum bet and I managed to catch the bonus round about 5 minutes later when my account balance was showing 12 euro!
I won 16 euro from the bonus round and I kept playing this slot for about 30 minutes! Than, I changed the game, I played Secret of the Stones,thinking that I will manage to win something but I had no luck!
I decided to give a try with Silent Run slot,one of my favorite NetEnt slots!I managed to catch the torpedoes bonus that gave me a nice win of 32 euro!
Finally I completed the wagering requirements and made a profit of 30 euro! I requested a withdrawal and I received my money next day!
Overall I have to say that it was a nice experience,I was impressed by the good payout rate of the Netent slots!

I will give an 8 for the welcome bonus because the wagering requirements are a little bit high!
For the good games I will give a 9,8 for the payment methods and because the minimum deposit is only 10 euro!

Monte Carlo casino it is newly established casino, or it is appears not so long ago, because I tried this casino is about half of a year ago casino using Net Entertainment software, and I think it is very popular business decision nowadays to open new casino exactly with Net Entertainment software.

I tried Monte Carlo casino only once, since I just want to see how the things go in this casino, and of course I just want to get 100% bonus. First minus that I noticed it is only euro currency, it is of course not so important for someone, but I did not like to have my Skrill in USD, and deposit and withdraw in euros, and this is probably one more reason why I played in this casino only once.
I just did 30 euros deposit, so I had 60 euros to play with, and such amount of money is enough to play any net entertainment game. I decide to start from 243 liners, net entertainment did not have many games with such number of lines, but I like all their such games.

I start from Thunderfist, game for the first look can be boring, but generally I like it and always interesting to me play it. I betting 0.50 but free spins just did not want appear, and when I had 35 euros left I told to myself that it is probably enough to feed slot with my money and better leave it.
When I had something like 50% of balance loss, most times I go to Dead or alive in attempt to win big, or just lost. This time I did the same thing, and start playing with 0.36 bet. Had couple of free spins features, but did not managed to land 5 wilds, or have any nice win, and lost my deposit.

Like I said I played only once in this casino, nothing unique, only Net Entertainment games while many other casinos adding bunch of softwares, I rate this casino with 6 stars.

This casino room has been developed by casino de Monte-Carlo. The software that facilitates the games in this room is NetEnt which is widely famous and has a wide variety of games and the software also has a very good reputation.
They do not have a very nice welcome bonus which is 100% match up on the first deposit which is a very typical bonus offer every casino out there provides and this does not make them a stand out. It is a very newly established casino room and it was just launched in 2013 and does not have a lot of experience about online gaming right now.

They do not have a downloadable software and no mobile device either so in order to play with them I always had to get my laptop. There are no limits on withdrawal and the standard currency is euro because it is developed and launched from European land.

They have one of the best support team i have ever seen in any casino room by far. They are very fast in getting back to us and always are successful in resolving our issues. And it is very comforting for a user to know that the support team is always at our assistance.
The casino does not have a very good return on the deposit but the games are nice but I would like to warn you that do not come to this casino room with a dream of making it big because you will be disappointed but that does not make it a bad casino room.

I loved playing with this casino room and the games were too much fun. I just wish they had a better welcome bonus and a quick transaction process. Altogether it is good for fun but you can not make a lot of money with them.

This casino is powered by Net Entertainment, and moreover it is licensed on Gibraltar. I was happy to found for myself this casino, and with their 100 % bonus on first deposit I decide to give it a go, you know, I am this guys who will collect as much welcome bonuses, as he can.

I make 40 euro first time deposit and start playing with 80 euros. Wagering for bonus + deposit is 60x and this is really high, just bonus it is x 120 which is pretty not acceptable, but probably from time they finally change it, or already change, because playing with such big wagering requirements it is not very good. I decide to give a go to good old NetEnt slots, you know them, devils delight + few others like bloodsuckers, nothing special with this slots, but they still interesting to play. Somehow I upped to 150 euros, and this is already a nice result but I decide to give a go to wild rockets. I love to play this slot, and one time i hit on it over 1000 x total bet hit on my very first spin on this slot. Imagine, I just open slot, make bet, and get lot of wilds and best paying symbols. But this time this slot machine was cold, and with 100 euros I decide does not wait free spins and just leave. Then I try few more NetEnt favorites, but everything goes really bad, and I finished my playing at Gonzos quest with zero on my account, yeah, Gonzos quest know how to eat my money :)

I think Monte Carlo casino is good casino and you probably will not have any problems, plus they resolve one complaint here ( thank you askgamblers for helping us), so you have good forces in face of askgamblers between you when playing at casinos.


I was seeing this casino here at Askgamblers site very often, but never deposited there till yesterday.
So I was looking for a bigger bonus and I found it from one forum if you register throw them they will give you 200% deposit bonus, which was a fantastic offer.

But like always double check again and contacted the chat support to confirm me will I get the big deposit bonus which I had a code, she asked for the code and my answer was positive that I am eligible for that bonus.
So I deposited 30 euros and started my spinning journey with my favorites Gonzos Quest.

The spins form the beginning were terrible, there were many empty spins, but because I had 90 euros starting balance I kept playing Gonzo but the machine just sucked my balance about 20 euros, so then I decided to change the slot.
Next game I carry on was Starburst and started with 0.50 euros a bet, which was a total disaster, don't know why, but on both games spins were terrible, losing all the time.

When I saw my balance I was on 35 euros and I was playing for 15 minutes maybe and I was disappointed of the things how they were going, I lost my money very fast.
Then I opened Magic Portals game but even here nothing happened, I played for 20 rounds from 0.25 euros a bet, so my balance didn't move, I only for 2 euros from 20 rounds of playing.

Then again I start playing Gonzos Quest with a bet 0.40 euros and was hoping to get the free spins features which I did and got 20 free rounds of free spins, but I couldn't believe my eyes, from that 20 free spins I only got 5.59 euros !
Gonzo was really big disappointing at this casino or casino itself, don't know.
I spend 90 euros for no more then half an hour, so didn't have good time there, maybe this is a good casino but I wont try my luck again.

Another NetEnt Casino, I never have any complaints when I see new NetEnt casinos, what I love about NetEnt is usually there is no download which is great for me because it means I am able to play on my ipad as opposed to having to play on my laptop, Monte Carlo was no exception. I signed up and had a good look through their terms and conditions, I'm glad I did as I found the terms of their welcome bonus were slightly different to what you would expect to find at a NetEnt Casino. Not all of their slots count 100% towards the wagering...so it gets slightly confusing. Now it doesn't take much to confuse me anyway...but this casino definitely wanted to challenge me lol. I enjoy playing Jack Hammer which only counts 75% of the wagering and others like Fruit Case and The Secret Code only count 90% ....I can't think of a logical reason why they have decided to do it like this to be honest. It's very confusing with different slots contributing different amounts,

I decided to deposit anyway, although I had doubts. I like to know that I can work out the wagering as I am going but it is impossible here. Luckily though a lot of the slots I enjoy playing do contribute the full 100%. My love for Starburst had disappeared for a while but playing it here restored my faith, it played brilliant. I never play starburst at more than 50p a spin, well I can't say never now and again ill have a flutter at a £1 a spin but here I found it played best at 50p a spin. At one point I went right down to under a tenner so I just lowered my bet to 20p a spin and I soon got my balance back up to a playable one. Another slot I thought played good here is Blood Suckers. This one is a 25 line slot with a minimum bet per line of 0.01p and it really is a hit or miss slot this one. If its paying out you can do alright on it just spinning the minimum bet. I've never had much luck with the bonus game on it I always pick the empty coffin almost straight away, but luck was definitely in my corner here, had loads of good bonus rounds, was even getting decent amounts in the coffins too.

My money lasted me a while here but I didn't make a withdrawal. I haven't made a second deposit here, mainly because of their wagering terms. This for me is a very important factor when choosing a casino, I like to be able to monitor my wagering myself, so if I am honest I doubt I will come back for round 2, but that aside its a good honest NetEnt Casino and I would definitely encourage players to give it a go.

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