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Miami Dice Casino

7.3
CasinoRank
5.3
Player rating 40 reviews
Complaint response 2 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • UKGC- and MGA-licensed
  • Live chat 24/7
  • Serious commitment to responsible gambling
What we don’t like
  • Website design could be better
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English

Established

2016

Licences

Malta Gaming Authority, UK Gambling Commission

Affiliate Program

Casino Type

Instant Play, Mobile, Live Casino

Deposit Methods

Maestro, MasterCard, Neteller, Paysafecard, Visa, Sofort, Giropay, Trustly, Skrill, Wire Transfer, Sepa, Entropay, Interac, EPS, Klarna Instant Bank Transfer, MuchBetter, Rapid Transfer, Instant Bank Transfer, Bank Wire Transfer, Apple Pay, Pago Efectivo, PayPal

Currencies

Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, New Zealand dollars, US dollars, Indian rupees, Brazilian reals, Argentine pesos, Chilean pesos

Withdrawal Methods

MasterCard, Neteller, Visa, Sofort, Skrill, Trustly, Interac, Rapid Transfer, MuchBetter, Bank Wire Transfer

Withdrawal Times

EWallets: 0-24 hours
Bank Transfers: 10-12 days
Cheques: Not offered
Card Payments: 2-7 days
Pending Time: 24-48 hours

Withdrawal Limit

EUR 5,000 per week, EUR 20,000 per month

Software

Games Global, NetEnt, Nyx Interactive, Blueprint Gaming, Leander Games, 1x2Games, 2 By 2 Gaming, Adoptit Publishing, Bally, Barcrest Games, Betdigital, Big Time Gaming, BlaBlaBla Studios, Cayetano Gaming, Concept Gaming, Elk Studios, Evolution Gaming, Fantasma Games, Felt Gaming, Foxium, Games Warehouse, Inspired, Just For The Win, Lightning Box, Magic Dreams, Merkur Gaming, Meta GU, Multicommerce Game Studio, Old Skool Studios, Play'n GO, Probability, Quickspin, Rabcat, Realistic Games, Red7 Slots, Red Tiger Gaming, Reflex Gaming, Light & Wonder, Electric Elephant Games DON'T USE, Shuffle Master, Sigma Games, Skillzzgaming, Spieldev, Spike Games, Storm Gaming, Thunderkick, Touchstone Games, Wild Streak Gaming, WMS, YoloPlay, 4ThePlayer, AGS, Ainsworth Gaming Technology, Asylum Labs, Bulletproof Games, Chance Interactive, Core Gaming, Crazy Tooth Studio, Electric Elephant, Endemol Games, Eyecon, Fuga Gaming, The Games Company, Genesis Gaming, Hacksaw Gaming, IGT (WagerWorks), Imagina Gaming, Kalamba Games, Push Gaming, High5Games, Apollo Games, Playson, Pragmatic Play, Iron Dog Studios, Skywind Group, Swintt, Relax Gaming, Revolver Gaming, Wazdan

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Editor's View

Double-licensed Miami Dice Casino strives to provide comprehensive casino entertainment with a virtually endless list of software providers and payment methods. The highly regulated jurisdictions from which it gets its permits compel Miami Dice to high standards despite its interface giving off a different vibe at first glance.

General Information About Miami Dice Casino

Miami Dice Casino is an online casino with two gambling licences, one from the UK Gambling Commission and the other from the Malta Gaming Authority. These licences guarantee peace of mind for players, given the high standards they entail and the stringent procedure to obtain them.

If you can get past the website's half-baked design, you can register and claim the welcome offer. Registration is a pretty straightforward, three-step process that asks you to leave your phone number so you can confirm your identity.

What matters most, however, is that Miami Dice is reliable. The casino employs SSL encryption to keep players' data secure, so you don't need to worry about your personal info getting stolen. The rest of the pros and cons of Miami Dice can be found in our detailed online casino review below, so keep scrolling down.

Payment Information and Options at Miami Dice Casino

Once you sign up at Miami Dice, you will be asked to pick your payment method and currency, and you will have a great choice of e-wallets and payment cards. However, you won't find any cryptos among the dozens of currencies. If you prefer digital coins, we suggest you look further and explore our crypto casinos.

The minimum deposit of £20 will qualify you for the signup offer; the casino doesn't expressly say the deposit limits, but there must be some, so it's best to check the limits for your chosen payment method with the support team.

The same goes for withdrawals: the minimum amount is £20 and the maximum monthly limit is set at £20,000. However, you should know that the number of withdrawal methods is quite disproportionate to the number deposit options, missing over a half of payment gateways.

Customer Service at Miami Dice Casino

The support team at Miami Dice Casino is available 24/7 via live chat. The queues are not too long, and the people on the other side of the chat window will do their best to help you. We tested it and were pleased with the treatment.

Email is available round the clock, too, and the casino promises to respond in 24 hours.

Finally, for technical issues, the casino has compiled a help centre page, which is basically an FAQ page listing the most common questions and answers.

Games at Miami Dice Casino

At Miami Dice Casino, you can choose from over a thousand slot titles. Classic video slot lovers will find old favourites like Starburst Slot, Gonzo's Quest Slot, or Secrets of Atlantis Slot; for those who prefer newer releases, there is a handy New Games category that lists them chronologically.

For fans of casino games, there is a range of table games, too. Namely, Miami Dice Casino offers a vast selection of Roulette, Blackjack, Baccarat, and Video Poker alternatives.

The video poker section includes Deuces Wild, Joker Wild, All American Poker, and Jacks or Better. For those who like to play it slow and safe, the casino has prepared a set of specialty games, such as bingo and scratch card titles.

Finally, the casino features a live casino section where players can participate in live games with real-life dealers. The current selection includes variants of Live Blackjack, Live Baccarat, and Live Roulette.

Miami Dice Casino's Commitment to Responsible Gambling

Miami Dice makes a real effort to uphold the principles of responsible gambling, which becomes obvious from the moment you enter the lobby. Immediately, you will see a banner inviting you to play responsibly, offering tools and advice on keeping your gambling in check.

On the dedicated page, you will find a self-assessment test, which can be used to determine whether you have a problem.

After that, the casino will offer a rich set of tools to control the time you spend gambling; some of these tools are deposit limits (daily, weekly and monthly limits on how much you can deposit), game time reminder (limiting the time you spend playing certain game(s)), and time-out to clock-off and self-exclusion.

Not every day you see a casino offering so many RG tools, so Miami Dice deserves praise in this department.

Final Verdict on Miami Dice Casino

Miami Dice offers a generous welcome casino bonus to attract new customers: with a minimum deposit of £20, your deposit will be matched 100% up to £50, and you will receive 50 Bonus Spins. Double-check the welcome offer; it was valid at the time of writing, but it could have easily changed since then.

The game selection at Miami Dice Casino could keep you engaged for hours, while regular tournaments and loyalty bonuses are sure to keep you entertained and coming back for more.

Finally, the website runs smoothly, and Miami Dice really excels where it matters most: customer support.

Player Reviews

5.3
40 reviews
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Oraclefinityx15
3 years ago
6

Decent enough. Good deposit bonuses. Good verification times. Withdrawal time is 2 days. Good bonuses.chat support is handy 24/7. A decent enough and trustworthy casino.

The website search is very bad. Browser crashed sometimes. I did notice the same on few other white hat casino. This makes players life horrible. The best of white hat gaming casinos is casigo and barz( their new casino). Great interface. This Miami and other older casinos of white hat have serious web interface issues.

takoyamaiya
5 years ago
5

Very flexible promotions. Promotion rules are easy to read because written in bullets. Easy to find everything in the website. Mobile version is clean. Support is responsive and nice.

Games are not many. I also don't like font styles on website. Casino use money but website look like made by highschool student. Also, tabs keep following screen when scrolling on desktop. Can't see games thumbnail. Only gone when reach text but I don't need text I want to see games.

Padovesi02
5 years ago
7

Interface looks lovely. It looks fun right off the bat with fun cartoon and nice colours. The games are arranged in clean layout and the search engine is quick.

Perhaps the search is quick because there's not much games offered on the mobile. Only slots and table games are supported and neither categories display the complete selection the desktop version provides. As for the desktop, I'm confident in my internet speed but I experience lag whenever I open a new category.

s-a-r-a-h
5 years ago
4

Good games but transaction is not good. They need to improve some disturbing bugs and ads that bother me while playing. Plus, the registration is quite a hassle and the customer service took a while before answering me. Oh well, now that I started, I’ll see what will be the outcome of my stay here in Miami Dice

The customer service apologized to me for his or her failure to cater my matter but I hope it will not happen again in the future. This is one thing that they should keep in mind. They should always be alert on attending to their customers.

Miami Dice Casino
5 years ago

Hi S-A-R-A-H
Thanks for your review.

We really appreciate receiving feedback from our players.
We will pass your comments on the ads and our registration process to our technical team.

We are sorry to hear that you had a negative experience with our Customer Service. We can assure you that our team does its utmost to ensure that all our players receive accurate and timely service. We are always committed to improving the level of our service, and will, therefore, pass on your comments to the relevant senior management.

Thanks again for your comments.

Kind regards,
The Miami Dice Team.

jonathanclapp
5 years ago
3

I played in Miami Dice casino because I thought they have an American/USA theme going on. I am quite confused why is it called Miami Dice. The only thing I liked in this casino is the easy sign-up. I have easy time registering with them but most online casinos have easy registers so it’s not really impressive.

I try clikcing on the game provider but i am confused at what I see. It’s not game providers, it’s just scratch games! This is very unprofessional if you ask me, I know they also want to brag on their winners but the winners board on the low left screen distracts too much. They have decent welcome bonus but that is not enough to keep me playing in the online casino.

Miami Dice Casino
5 years ago

Hi JONATHANCLAPP,

Thanks for helping us find this bug. It is now being resolved and we would like to credit your account with 10 Free Spins on the famous game of "Book of Dead". Please forward your details to the Miami Dice support team.

In the meantime, you can view all of our providers by hovering your cursor over the "Game Provider" symbol.

We are also happy to read that you like like the American look and feel of the site 🙂

Thanks again for your review.

Kind regards,

The Miami Dice Social Team

Ayetra
6 years ago
1

Well everything was great until winning some money then they become nightmare!

Stay away from them. I Followed all the rules and won money but they refuse to pay! I don’t care about money as I spend weekly more than that anyway but if you won money they have to pay you simple as that! Did complain but nothing happened! Been playing more than 4 years in online slots but never seen anything like that!

Miami Dice Casino
5 years ago

Hello Ayetra,

We’re sorry to hear that you had a bad experience at Miami Dice. Anything regarding gameplay can be found in our general and promotional T&C’s. Please contact our 24/7 support team for further details.

Kind regards,

The Miami Dice Social Team

williams_jamie
6 years ago
7

Nice interface that makes you want to browse the site. It is very easy to navigate. I liked the option of enlarging games that give the sound of being at the casino. Excellent panoply of games. T

Message
Miami Dice Casino
6 years ago

Hi WILLIAMS_JAMIE! Thanks for the amazing review.

We are very happy to read that you are enjoying our casino site :)
We will pass your review to our web developers that they will be happy to know their work is valued.

Have a great week!

Thanks
Miami Dice Casino

Lentebock
6 years ago
2

Like that I can play merkur gaming. Many types of games.

Told me that the welcome bonus was non sticky, after I won 400-500 euro I couldn't withdraw because of bonus amount. Never again.

Most of the games I like I had free games on and couldn't skip free games.

Message
Miami Dice Casino
6 years ago

Hi LENTEBOCK,
Thanks for your review.

We take very seriously our customer’s reviews, so please contact us with your issue via our live chat. Our team is active and happy to help 24/7.

Have a good a week.

Miami Dice Casino

micky1234b
7 years ago
10

Probably my favourite casino at the moment they have a great selection of games. I haven't really had any issues but then again I hardly win on any casino haha.

I play on here most weeks they offer a great selection of bonuses. Very happy, keep up the good work,

Nothing at all really there missing a few of my favourite games but because they have so many its no big deal.

Message
Miami Dice Casino
7 years ago

Hi MICKY1234B,
Happy Monday! You made our starting of the week great by giving us this great review and 10 green stars! Thanks!

Regarding the games you are missing, please let us know! We want to have the best online casino on earth, so let us know what we can do to make you more comfortable on our site.

You can email us at [email protected], we are waiting for your suggestions 😊

Thanks,
Miami Dice Casino

Hammer79
7 years ago
7

Average, but trustworthy casino. Licensed by the UK gambling commission for British players, and the Maltese giant MGA for the rest of us. Generous first deposit bonus of 200% + 50 freespins on any Netent slot. The terms for this deposit mostly follows the industry standard. IE Wagering requirement is x35. Maximum bet per spin is 5€ (or equivalent in your currency), and some slots only contribute 20% to the wagering requirement. A plus is that these slots are not forbidden to play with bonus cash, as they are on some casinos. So they won´t steal your cash if you played one of the "blacklisted" slots by mistake.

This casino has one huge difference in the wagering terms. They include your deposit in the amount that has to be wagered 35 times. So if you deposit 25€, you receive a bonus amount of 50€. Then the wagering requirements is 35 x 75€ (=2625€). Not cool!

Another con is that the minimum deposit- and withdrawal amount is set pretty high. 20€... I haven´t made my first withdrawal yet. So I don´t know how fast they are. But according to their support FAQ, the pending time for withdrawals is 24-48h. And they don`t give us the option to "lock in" the withdrawal. Many casinos use this "trick" so we will fall for the temptation to cancel the withdrawal and play some more.

Message
Miami Dice Casino
7 years ago

Thanks for your review HAMMER79,
We appreciate receiving comments like yours because it helps us improve.

Regarding our verification process, we must obey the relevant regulations and once a customer requests their first withdrawal, we have several days to request their ID, check that everything is ok and release the withdrawal. This process is not only to protect us but also to protect you, our customer. Once this process is done, the following withdrawals are much faster.

Thanks again HAMMER79, have a good week.

Miami Dice Casino

morganspic3d
7 years ago
8

Good selection of games and good customer service via live chat so far. Had a great run from the welcome bonus and managed to clear the wagering and withdraw £4k from a small deposit, just waiting on my documents to be approved so hopefully it will be processed soon.

Long verification time compared to other casinos I've used (many turning this around within a few hours) hopefully I wont experience any of the delaying tactics mentioned in other reviews.

Message
Miami Dice Casino
5 years ago

Hi MORGANSPIC3D,
Thanks for your review! We are happy to read that you are enjoying your time with us.

Regarding your comments about our pending waiting time, we need to follow all the relevant verification protocols, and this can take up some time.

If you have any doubts, please reach our support team.

Kind regards,
The Miami Dice Team

Inactive user
7 years ago
1

Plenty of netent games available, other than that wasn't to impressed.

some of the reviews were concerned about the payout times but thought I'd try it anyway. First time I withdrew back into my skrill account, no problem paid into account within 12 hours. Unfortunately the second time of making a withdrawal was a totally different case. Got an email stating acquiring account would not accept the funds. So got on to live chat, was told I can only withdraw into a bank account, that certain regions won't accept funds into a skrill account. Informed live chat I had already withdrew into my skrill account. I was then told that " these things change all the time", so I asked when it changed, they refused to answer. They also said that my account had been blocked from paying funds into my skrill account. I asked who blocked and why, skrill or casino. Again couldn't give me an answer.

After a couple of other half hearted attempts to get me to withdraw into a bank account live chat eventually told me that accounts department would try and pay the funds into skrill account. Maybe 3 hours later the money was in my skrill account..

I have now closed my miami dice account and that of another white hat gaming ltd casino.

I read the piece on myths and truths about casinos by askgamblers, and I think licensed casinos will play it straight where the odds etc are concerned. The problem comes when trying to withdraw. To many of these so called reputable online casinos, (there are some decent ones out there), use delaying tactics in the hope you will reverse withdrawals and lose your money, which I have done on several occasions. This is why I now place a time out on the casino until withdrawal is authorised. I believe that Miami Dice noticed I had done this and so came up with an excuse not to pay out in the hope that when my time out was up I would play again and lose. Sounds a bit paranoid I know but what are you supposed to think when they can't give you a straight answer.

Miami Dice Casino
7 years ago

Hi REDFIELD1123
Thanks for your review. From the online department, we are always happy to hear your experiences in order to improve our services.

After checking your case with the relevant department, we advise you to read our terms and conditions regarding your Skrill account:

>> https://www.miamidice.com/index.php?page=promoterms
7. Welcome Bonus [Also known as FIRST DEPOSIT BONUS or OPENING OFFER]
(vii) Deposits made via Skrill or Neteller are not eligible for the welcome bonus and if taken, any winnings will be confiscated. <<

Please feel free to contact our team via Live Chat again, we are happy to explain you our T&Cs further and you can reach us 24/7.

Thanks
Miami Dice

Bomber12
7 years ago
9

Recently deposited £40 into miami dice and won £600. After many attempts I managed to clear wagering and was processed in roughly 36 hours. I sent my documents off at same time of withdrawal also. Just waiting for the money to reach my bank

But slow on withdrawals alot of casinos pay out instant now a days .

Message
Miami Dice Casino
7 years ago

Hi Bomber12,
Thanks for your review. We really appreciate your 9 stars!

Regarding your first withdraw, due to our UK license, we must obey the relevant regulations and once a customer requests their first withdraw, we have several days to request their ID, check that everything is ok and release the withdrawal. Once this process is done, the following withdrawals are much faster 😊

If you have any further enquiries, please feel free to get in touch with our team via Live Chat.

Thanks
Miami Dice

Lynda231
7 years ago
7

I love the games on this casino and had had some good wins, I find withdrawal times really fast!

I thought I’d take part in the promotions but found them confusing. I couldn’t find which Game was game of the month so went to live chat but they told me to look at ‘popular games’ which didn’t help. Then I thought I’d try to win the Miami holiday, you have to get 1000 Miami dice points , different to loyalty points, in a month to enter, I contacted live help to see how many points I have but they couldn’t help, just said I’d get an email if I won.

Message
Miami Dice Casino
5 years ago

Hi LYNDA231,
Thanks for your review! We are happy to read that you are enjoying our game and services!

If you have any doubts about promotions, please reach our support team via Live Chat or our email [email protected]

Kind regards,
The Miami Dice Team

Afi4wins
7 years ago
3

I received a promotional email from Miami Dice Casino, offering 10 no-deposit free spins on NetEnt's Drive Multiplier Mayhem game, with a 200% first deposit bonus plus another 50 free spins on the same game. That was good enough to catch my interest, so I did my initial check-throughs first, as always. First stop, Askgamblers casino review. No country restriction for me, so that was good. The casino also has Microgaming games, and that's another good point for me. The casino belongs to the Caddell group, now that is not so good for me! Why? Because none of Caddell casinos that I have accounts with have proven to be satisfactory for me. I always have had some issues or problems, either with their casino Support team, or with their Finance people. Nonetheless, for trying out sake, I decided to give Miami Dice Casino a go.

Anyone familiar with Caddell casinos would know that all their casinos maintain a similar list of game providers. Similarly, Miami Dice too has got Microgaming, NetEnt, BetSoft, NextGen, Quickspin, Thunderkick and a few other providers, but the games from each provider are never the full range. Take Microgaming games, for example. I was hoping Supe It Up would be available, but it wasn't, so that disappointed me, although I have already expected it to be so. None of the Caddell casinos have this game. Same goes for the other provider games too, so some of your favourite games may not be available in the casino's list of games.

Another disappointment awaited me at Miami Dice Casino. This time it was the restriction on Neteller. Deposits made via Neteller are not eligible to claim the Welcome Package, which includes all the other deposits and free spins offers. This was confirmed when I asked the Live Chat host about it. Once again, all Caddell casinos share this very same policy in restricting Neteller from claiming their Welcome Packages. As I use only Neteller for all my deposits and withdrawals at all casinos, this restriction meant a complete no-go for me. Yes, I could deposit and claim the other Reload bonuses, but those do not attract me at all. I usually do not take them, unless the accompanying free spins are of the no-wagering kind, which isn't the case at Miami Dice Casino.

Ah well, since I have signed up at the casino, I'll just have to wait for some nice offers to come by in the future. As I cannot claim the Welcome bonuses, there was no other better reason for me to make my first deposit as yet.

Message
Miami Dice Casino
7 years ago

Thanks for the review Afi4wins. We appreciate your honest feedback.

We always like reading about our customer`s opinions as this helps us improve and give you the best experience possible.

Regarding Neteller, deposits made via Skrill or Neteller are not eligible for the welcome bonus and if taken, any winnings will be confiscated. (See Ts & Cs point 7.7 in our promotional terms). This is an industry-wide rule that some of the big casinos do apply on their sites too. Such as Ladbrokes, Party Casino and BGO.

Miami dice has over 1,000 Games in total across PC, Mobile and Tablet; and we will make sure to contact microgaming about the Supe It Up game.

Thanks again Afi4wins!
Casimba

Trynzee
7 years ago
10

Sister site to Spinland casino. Another one of my absolute favourite. You get the same VIP treatments as you would with Spinland. Big variety of games to choose from. Zero technical/network issues to date. Has a points reward system that players can redeem for bonus cash. Live chat support 24/7 and always helpful. Reach VIP status and get direct access to your very own VIP team who go above and beyond.

Big free spins offer for sign up with a generous welcome bonus for first deposit. Players can look forward to ongoing freebie offers ranging from freespin to deposit bonuses and more. Overall trustworthy casino with with caring and friendly support staff.

Only fault is their points reward system. Players get an automatic 500 points for deposit first time. From then on it is $10 of real cash to gain 1 point and minimum exchange is 1000 points for a $5 bonus.

Unfortunately is no longer available for Australian players due to new gaming law introduced in August 2017. However the gang is hopeful they will be back as soon regulations permits.

Message
Miami Dice Casino
5 years ago

Hi TRYNZEE,
Thanks for your kind words! We are happy to read your appreciation for our website and services!
It's unfortunate that we no longer operate in Australia.

Wishing you the best.

Kind regards,
The Miami Dice Team

kensan88
7 years ago
4

Good selection of games and nice friendly interface.

The withdrawal times are horrible. It s been 3 days now and I'm still on Pending. They just want to not payout .

It s 2017 almost 2018 there are casino sites where you get your winnings in under 1 hour so step up your game or you could close the site soon.

Message
Miami Dice Casino
7 years ago

Hi Kensan88, Sorry to hear that you`ve had an issue with your withdrawal. Please contact our support team if this has not been resolved yet and I`m sure they will be able to assist you.

We have also sent you a private message. Thanks.

flaske83
7 years ago
3

Good selection of machines, fast smooth servers, and they used to have VIP service

Only 1 good VIP host (Chris), and once he left the company or moved up the ranks, the cashback deal he made on behalf of Miami Dice disappeared, and the new VIP host only gave me a good-will bonus.
The site appears to have no focus on VIP players, if your a big player making big deposits, you'll get the same service as a low deposit player, dont expect any VIP treatment whatsoever.

Message
Miami Dice Casino
5 years ago

Hi! Thanks for your review!

We are happy to read that you enjoy our big selection of games!
It's unfortunate that you had a bad experience with our VIP team, but we would like to try to amend this, so if you could reach us out and explain your personal situation to our support team, we are sure they will do their best to help you.

Thanks again,
The Miami Dice Team

603090569
7 years ago
3

Nice selection of games and a reasonable welcome offer. Was lucky enough to make a bit of money from mine.

Withdrawal process is far too long winded (still not at the end of mine yet). The 48 Hour option to reverse would be better as maybe 6 hours but is clearly a ploy to get you to change your mind - and the ID process I accept - but why is it other casinos have systems in place to verify people without having to send documentation in yet others state you have to as per UK regs? Seems like another way of catching people out.

Message
Miami Dice Casino
5 years ago

Hi! Thanks for your review! We are happy to read that you enjoy our big selection of games and our offers!

Regarding your comments about our pending waiting time, we need to follow all the relevant verification protocols, and this can take up some time.

If you have any doubts, please reach our support team.

Kind regards,
The Miami Dice Team

Kevinb2202
7 years ago
4

- The lobby is relatively smooth
- Live support seems to be available continuously
- There is a cashback program (it's not worth much and money is just bonus money, but some sites have none at all)
- ID verification and review of withdrawals doesn't seem to be as bad as before\as bad as people say it is.

- Many big providers missing, including Quickspin, PlaynGo, Yggdrasil
- Not the full package of games for some providers (for example Microgaming even misses popular games like the "Girls with Guns" games

- Incredibly misleading bonus terms that even seem to confuse the live support:
I got 20 Free Spins on Hansel and Gretel (no deposit required, however I did deposit before), terms say something about maximum winnings being 100€, however, a sane person (me and seemingly also the live support guy) thought the amount won from freespins would be capped at 100€. I did go to live support to confirm my balance I built up to 355€ (of course all wagers cleared) would be paid out in full. A few hours after withdrawal request - guess what? Balance got deducted down to 100€. I showed them screenshots of convo with live support, but they said the decision is final. For me this is a pretty shady act, especially when terms are so unclear that even the live support doesn't know what's gonna happen.

For me, other than that, nothing bad for me to say about the casino, but I also can not name a reason on why to play on this casino specifically - if any reason it's definitely not the customer support from my experience.

Message
Miami Dice Casino
5 years ago

Thanks for your comments! We are happy to read that you enjoy our smooth gameplay experience, cashback program and the availability of our support service.

Regarding your comments about our terms and conditions, we would like to guide you to email our support team on [email protected] to have further discussion about our terms. The team will do their best to explain to you how these work in view of your particular case.

Kind regards,
The Miami Dice Team

Cerberi
7 years ago
6

+ Good slots
+ Fairly attentive live chat service
+ Good selection of deposit methods
+ Casino works well on mobile devices
+ It's available in my language

- The same as every other reviewer - way too slow withdrawals. It's now (21.7. 14:00) been about 64 hours since I made my first withdrawal request and it's still marked as an open withdrawal. On the same day I requested withdrawal I also sent required documents, of which I got a mail at 02 am last night that they've been approved, so even the approval took longer than promised 48 hours. I asked about my withdrawals from live chat but they said it's now up to the automated system to pick it up and process it, so there's nothing they can do about it. Also they still apparently have the method of finalizing the withdrawals only on Tuesdays, so even though the representative here keeps saying they're working on "streamlining" the payouts nothing seems to be happened about this. Very frustrating.

Message
Miami Dice Casino
7 years ago

Hi Cerberi,
Thank you for taking your time reviewing Miami Dice Casino - we’re glad to hear that you overall seem happy with your experience.

Feel free to send us an email with more details regarding the experienced delay you had with your withdraw. Note that your withdrawals from now on will be quicker as you’ve had your documents approved! 😊

Best,
Jessica

Purpledragon15
7 years ago
2

Joining was easy, games are very good, site easy to navigate, good games

Constant emails, text and postal promo's, then when you win they don't pay the full amount, make sure you read both sets of T&C's , this is where they duped me. Lost £200.52 of winnings, due to winning on free spins even although I felt I met their wagering requirements, they also do not get back to you, I have emailed but nothing back yet. So beware read everything, even when you receive an offer in post and the writing is too small read

Message
Miami Dice Casino
7 years ago

Hi Purpledragon15,

Thank you for your review!

We do hope that all players read our T&Cs to be fully familiar with our rules and regulations.
I can’t comment on your case specifically as I need more information to do so – please feel free to send us an email with more details and I can investigate the issue for you.

Best,

Jessica

malek5050
7 years ago
10

Nice beautiful don't know What all the people are talking about deposited 50£ and won 1100£ made the withdrawal on Tuesday. On Thursday have the money first time in my casino life I have seen this thank you

I don't know What is not to Like So I did not use Any Bonus So don't know How ITS Like But I give them 5 stars Out of 5 I saw the was many people complaining over the withdrawal time. So I got a bit scared when i read this. But to my big surprise it was the easiest withdraw ever and I have played almost every casino there is.

Message
Miami Dice Casino
7 years ago

Hi there Malek5050,

Many thanks for your review! It's so amazing to hear that you enjoy the casino - and big congratulations on your win!

Having my finger crossed for a great week and more wins your way 😊

Best,
Jessica

DenEne
8 years ago
9

Nice layout, good selection on games.
Fast help whenever I need with support
Had some problems due to registration, (wrong birth date), support helped me and sent documents to verify my account, told me nothing to worry about and it should be fine.
Easy to check how much bonus wager in % left.

Overall I'm satisfied with this casino, and will eventually play it more often if they have more campaigns + fix their withdrawal time. 48 hours can be to long to wait for some people. (When other casinos has 1-24 hours)

I recommend to verify the documents and go through the bonus requirements before u start wagering.

To long to verify documents and contact support by email. (took me 1 week)

To long before withdrawals goes through. (maybe because the documents weren't verified, got the money 1 day after withdrawal was accepted).

Message
Miami Dice Casino
7 years ago

Hi Denene,

Thank you so much for your review. We’re so glad that you had an awesome experience at Miami Dice!

And yes, we always request documents prior to any withdrawals going through, this is a KYC process that we must comply with due to being a UK regulated casino. That said we are working on coming up with solutions to make that whole process shorter.

In the meantime we hope that you keep enjoying Miami Dice 😊

Kindest Regards,
Jessica

OlaNordmann
8 years ago
1

The lay out is nice and they have a good selection of games with the best game providers.

Worst online casino I have ever played with. Unserious dodgy Casino in all possible ways. Processing times are ridiculous. The chat support agents seems like not real persons as they only comes with automatic messages. I have played on many many different online casinos over the years and the norm is 2-4 days after Ii won the winnings are in my bank account. The most frustrating thing is that extremely bad service they offer their customers.

I hope I can warn and stop others to use this Casino with my review. Don't waste your money in this unserious Casino when there are a lot of serious Casinos out there who value their customers.

Message
Miami Dice Casino
8 years ago

Hi Olanordmann,

Sorry to hear that you had a bad experience. Please note that we are a fully regulated and licensed casino with real, human, support agents 24/7.

I would like to take a closer look into this case – please feel free to send me your username and I’ll see what I can do!

Kindest Regards,
Jessica

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