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Miami Dice Casino

Our Rating CasinoRank
7.2/10
CasinoRank
Player Rating 40 reviews
5.3/10
40 reviews
Complaint Response 14 complaints
2 days avg. 14 complaints

AskGamblers Quick Overview

Editor's View

Double-licensed Miami Dice Casino strives to provide comprehensive casino entertainment with a virtually endless list of software providers and payment methods. The highly regulated jurisdictions from which it gets its permits compel Miami Dice to high standards despite its interface giving off a different vibe at first glance.

What we like
  • UKGC- and MGA-licensed
  • Live chat 24/7
  • Serious commitment to responsible gambling
What we don’t like
  • Website design could be better
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Miami Dice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.miamidice.com
Established
2016
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino

General Information About Miami Dice Casino

Miami Dice Casino is an online casino with two gambling licences, one from the UK Gambling Commission and the other from the Malta Gaming Authority. These licences guarantee peace of mind for players, given the high standards they entail and the stringent procedure to obtain them.

If you can get past the website's half-baked design, you can register and claim the welcome offer. Registration is a pretty straightforward, three-step process that asks you to leave your phone number so you can confirm your identity.

What matters most, however, is that Miami Dice is reliable. The casino employs SSL encryption to keep players' data secure, so you don't need to worry about your personal info getting stolen. The rest of the pros and cons of Miami Dice can be found in our detailed online casino review below, so keep scrolling down.

StallCation

Complaints

Read the complaints other players have left for Miami Dice Casino. Learn more about complaints.

Show all complaints
Withdrawal not received and account locked
I’ve deposit £2000 on 20th Nov and won £4500 which makes my total balance £6500 and the same day I’ve made a withdrawal of £2800 leaving £3700 in my account. But on 20th Nov after I made withdrawal, I received email from Miami Dice Team for me to provide verification documents which include the bank statement which shows my source of funds; salary; amount showing my deposit made to Miami Dice of £2000 and address proof plus my Driving License to proof my identity. I have submitted everything to them and received email that it will take 48 hours to verify my account as the same moment it was locked. I waited for 2 days (22nd Nov) and then receive an email from them that the withdrawal transaction is failed hence I need to provide my bank statement which shows swift code, bank account details and I provided everything needed on 22nd Nov. I haven’t heard anything from their account teams even I approached their Live Support team whom replied that accounts team are following and will reply to me shortly without any further explanation or date.
On 24 Nov, I received email from their team stating my account is been verified and a loss limit is set of amount £636.00 which I have no issue. I tried to log-in but it still shows locked so I contact their team on 24th Nov and they replied their support team will unlock it soon. Today is 26 Nov and I have contact their Live Chat team again whom again keep pulling time with same replies that their team will reply to me by email and it’s been escalated. I have no clue what is the issue when at one side they confirm the account have completed verification and the other end the account is locked and my balance plus my withdrawal have no updates. It’s really frustrating and I hope AskGamblers team can help me out.
staus Unresolved
£2800
Delayed payment at Miami Dice

Hello AskGamblers.


I`ve been a moderate player amongst online casinos for about 15 years now, I am a customer with several online casinos as well, and I am just now asking for help for the first time. I hope you can help me with the problems that I am finding myself with at the moment.

It started with an email offer from Miami dice casino, make a deposit and you will receive a bonus is the general understanding that I have when presented the offer that states the same. After I got this offer I find myself playing 2 different slots, one being Bonanza megaways and the other being Gorilla gold megaway. When I had finished with a bonus x35 I had 6000,- nok in winnings deposited into my account on Miami dice. I make a withdrawal and get notified that the withdrawal is processing for up to 48 hours and that I could cancel the withdrawal at any moment during processing until the deadline was over.

Get an email confirmation of the account and send in my drivers license and debit card for ID verification, I also sent in an address verification. This was sent the 5th of December 2021. I got a new email from them where they stated that my drivers license was expired by date, so I sent in a new photo of it and asked them to look at it a second time since it was not expired, I also send in a photo copy of my passport.

When all this is taking time I decide I want to play little more and cancel the withdrawal of 6000.- nok and play little more. Won another 3000.- nok so the new total in my account was 9007.-nok. When I am logging in the next day my account is frozen or blocked temporarily for review.

When I contacted customer service on the online chat I did not get any answers as to why my account is under review and blocked/frozen. I got a new email on December 8th 2021 that stated that my account is blocked and under review. I take contact with Miami dice again and this time they stated that my account is under review and blocked/frozen with everyone due to gambling addiction. I do not get answers as to why that happened now. I take concoct with them again on the casino online chat, and ask about the case of my account. They stated that my account is verified and that all is ok, it only took time to make a withdrawal because they had to do it manually. 10 days later it states that they are working on it, the money is still in my Miami Dice account. I see that it is more customers that have sent in complaints as well.

The last email I got from Miami dice states that they can not give me a date as to when the money will be deposited to me as the state they can not deposit to Norwegian players. that is something that my bank says is not true, I have every bit of evidence something you can have if you need. The evidence can be sent in with email to you.

Thank you again for any help and information you can give me.

staus Unresolved
kr9007
Unpaid withdrawal

I have 5 withdrawals accepted with 4 being paid out through my Credit Union. There is one for $1200 still outstanding and I am unable to resolve this through the finance department. Right from the first withdrawal (beginning of June /20)they told me they do not do wire transfers to Credit Unions( I am in Canada). I ended up getting a deposit on June 24/20 for $1478.08 so I assumed the rest would follow shortly after.When they didn't go through I got in contact with support and they told me it was impossible for them to send a wire transfer to a credit union and asked for a bank statement showing the deposit. I sent that in on July 7/20 and received a deposit of $2157.60 on July 9/20. It was very perplexing as multiple emails said they do not do wire transfers to credit unions yet I have had 2 go through my account. I continued to deal with support and Adele on the remaining 2 withdrawals not paid and they continued to ask me for new bank information . Out of frustration I went and opened up a new bank account that was not a credit union and sent the information in. I then received an email 3 days later stating that the payment had bounced back and that they don't do wire transfers to credit unions. I replied that this new bank is not a credit union. I also went into both my new bank and credit union and they both stated that there was no bounced wire transfers on their end, I relayed that to Adele aand got his email

Hi Jean,

I have just spoken with the payments team for you. They advised that they tried to process the funds to the alternative bank, however, due to international restrictions this transaction failed and bounced back to us. If the bank is not accepting the payment we are unable to push this through.

The team advised that they will need alternative details in order to process these funds.

Best,

Adele

After numerous emails back to them I received this email on Aug7/20 and a deposit of $ $1038.00 went through my credit union.

Aug 7, 2020, 2:43 PM UTC

Hi Jean,

I have gone back to the payments team for you and advised them of the below. They advised that they went back to the payment provider and they have been able to push through the payment of $1,059.45 to your Cost Capital account ending xxx6779. They have also reprocessed the $1,200 today to the same account, this payment could take up to 5 working days to appear on your account.

Again, I thank you for your patience while we tried to resolve this for you, due to international restrictions the payment provider can come across disruptions and blocks when trying to make payments to credit unions.

Have a great weekend!

Best,

Adele

This now leaves one last withdrawal of $1200 unpaid which they asked for my bank statement again to show it hadn't gone through, which i did and received this last email from them

[email protected]

Mon 8/17/2020 3:39 AM

Dear Jean, 

Username: < username removed >

We write to inform you that your recent withdrawal for CAD 1,060.00 has failed. The message we have received from our Payment provider is: Incorrect or missing beneficiary details and so you would need to discuss this matter directly with them.

Your coast capital account ending 6779 has now been disallowed from future withdrawals so this does not happen to you again in future.

In order to successfully process your outstanding balance, we would need an official bank statement containing all of the following:

- Account Holders Name

- Bank Name

- Bank Address

- Transit Code

- Account Number

- SWIFT Code

We trust that this email has found you well. If you require any further assistance regarding this matter or any other, please do not hesitate to contact our Support Team via Live Chat or Email.

Kind Regards,

Accounts Team

Miami Dice


So the first thing is the amount is wrong. I have a $1200 withdrawal and even after their fee, which is about 2% my net deposit should be around $1176 not $1060. Secondly, they have already successfully processed 3 deposits so how could information be wrong or missing. I have sent 4 requests for them to resolve this and have received no response.I have spent the last couple of months dealing with this and have sent approx. 30 emails trying to get my money. It is now to the point that I need some sort of mediation to get this resolved and hope Askgamblers will be able to help. I have copied and pasted directly from my Miamidice account my accepted withdrawals for reference.

All accepted withdrawals within the last 3 months.

Date Amount ID

14/06/2020 12:51 CA$1,341.60 15593548274

19/06/2020 05:06 CA$1,500.08 15668990337

24/06/2020 15:08 CA$1,200.00 15764217311

27/06/2020 06:40 CA$838.21 15812502957

25/07/2020 02:36 CA$1,059.45 16332279395


Thank you

staus Unresolved
$1200
Confiscated legitimate winnings with unproven accusations of a bonus terms violation
Hi there, I created an account on Miami Dice Casino on April 28/2020. I deposited $200 and received their welcome bonus of 200% ($400) I read all their terms and conditions and started to play, I played for hours and hours until my wagering was done. At this point I was up around $12,500 CAD. I played a little longer and tried to pull out $11,000, then realized after speaking with chat you're only able to withdrawal $5000 per week. So i went ahead and did that, their uploading of documents wasn't working so I uploaded them to [email protected]. The next day I played a little more and my final balance was $9,903.96 CAD. May 1 I received an email saying that i breached rule number 6 (betting over $5) and they had confiscated my winnings. I have played a lot of online casinos and know how the bonus works, so I never did this. I asked them for clarification of the bet/date/time/game and they said they would get back to me. I have chatted with chat numerous times and reached out through email and they keep telling my case has been escalated and to wait. I don't know what I'm waiting for as it should be simple screen shots. So I took it upon myself to look through my history over and over. I did not bet over $5 while I was on an active bonus. I did talk to someone named Simon on chat yesterday, he said that he could see 3 bets over $5, I asked him to tell me if that was when I was on my active bonus and he told me I would have to wait. As with any casino you are not able to withdrawal funds while you have bonus funds available. I am sure Miami Dice has made a mistake. I will attach the 3 bets they are talking about and the evidence that the bets were made far after my wagering was done. As well as the conversation with Simon. Please note dates, times etc. Below I have attached proof of deposit/bonus, the first withdrawal of $5000 and then the bets in question which were long after my wagering had been done. As well as a screen shot of Simon saying he could see 3 bets betting over and me asking him if that was while or after my bonus had finished. I would just like someone from their casino to get back to me as well as my winnings that were taken, without cause. Thank you
staus Resolved
$
Refusing to pay out £4041.88 legitimate winnings
Hi, just to ensure this complaint doesn't get rejected, I'll say very clearly. I did not break the relevant max bet terms on Miami Dice, and have screenshots and a spreadsheet to prove it (please read full complaint).

I signed up to Miami Dice on 28th November and deposited £1,000 to receive a £2,000 bonus. I read all of the relevant terms pertinent to the Welcome Bonus, as well as the Standard Promotional Terms, to ensure I didn't break any.

I noticed the term "The maximum bet allowed while the Welcome Bonus is in play is £5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings." Unclear about when the bonus is 'in play', I got live chat to confirm this, and triple check this, as it was a lot of money (live chat screenshots attached).

My £7.50 bets were all when I was playing with cash. When bonus was 'in play' (when cash was all lost, as confirmed by the Live Chat agent), all bets I placed were £5 or less.

On request, Miami Dice provided me with a full history of my gameplay in spreadsheet format. On close inspection, as I already knew, I did not bet over £5 while the bonus was in play, and have provided a screenshot which proves that (attached). The key cell is F5 which shows the number 0. That is the total number of bets I made with bonus funds over the max bet of £5, zero. (I thought I'd also throw in that I span over 23,000 times on their site, so that's included too)
.

Therefore, the following facts are true and it in conclusive that Miami Dice were not within their rights to confiscate my winnings:
1. When playing on miamidice.com, a player's balance is comprised of cash balance and bonus balance.
2. When a player places a wager on a game, the cash balance is used first. Only when the cash balance is zero, is the bonus used for staking.
3. The term Miami Dice claimed I have broken is "The maximum bet allowed while the Welcome Bonus is in play is £5"
4. When I asked Miami Dice live chat the question "Is the following correct...? 'When I lose all my cash, then and only then is the bonus in play'", your live chat operator answered "Correct"
5. After I had lost my cash balance, I didn't place any stakes over £5.

I have provided evidence of the facts in the form of a screenshot of the live chat operator saying exactly those words, and a spreadsheet detailing that I did not wager over £5 while my bonus was in play. I can't upload excel files on Ask Gamblers however I can email support on request.

I request Miami Dice to send my full withdrawal of £4041.88.
staus Resolved
Refused to payout winnings of $5000 and took my remaining balance of over $10000
I won over $20000 with this casino. I made a withdrawal of the maximum first withdrawal amount of $5000 and continued to pay with my remaining funds while I waited for the 48 hour acceptance of my withdrawal to finish so I could ask for an increase of the withdraw amount and withdraw my remaining funds.
So 5 days later still waiting for there acceptance of my withdrawal, I went to play and found my remaining balance of over $10000 was gone.
I contacted the chat and was told they had not accepted my withdrawal and had taken the remainder of my balance also saying I started doing $10 spins 6 minutes before my bonus ran out..... now I play on casinos a lot and read the fine print so I stuck to under $5 spins which usually as a rule I do anyway and this casino makes it a little easier by displaying the cash and bonus amount are on the main screen so you can see when you've finally played through your bonus amount and can then increase the value of your spins.
I was distraught and adamant that I didn't increase my spin value until I had played through the bonus so I went back through my game play and it had all disappeared so asked them at least 2 times to email my game play as I was more than a little distraught to loose all the money I had won and wanted to see the proof myself..... The casino would not assist me and when I complained and got a little heated as you could imagine after loosing at least $15000 they self excluded me from the casino although I hadn't requested it and blocked my account for a year so then I couldn't sign in and get my game play or do anything.
I requested my game play to be sent another 4 times and was refused every time which I think to me sounds dodgy to say the least
I have since contacted them and been told it would be sent to the following department to get back to me and have heard nothing and I more than upset at the unjust and dismissive way I have been unfairly treated.
When they state that a withdrawal acceptance is done within 48 hours and it then it takes 5 days.... then refusing to send my game play which they must a record of to know i was in breach of the bonus terms, not asking me verify my I.D and then banning me from the casino after I make a fuss would make anybody suspicious
P.S I have all chats to support my claims if needed, but don't want to post it publicly as it contains some personal information I wouldn't want disclosed publicly
staus Resolved

Complaint Statistics

Resolved 9
Avg. Amount $ 1,048
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
5.3/10 40 reviews

Top reviews from our players

Good selection of games and good customer service via live chat so far. Had a great run from the welcome bonus and managed to clear the wagering and withdraw £4k from a small deposit, just waiting on my documents to be approved so hopefully it will be processed soon.

Long verification time compared to other casinos I've used (many turning this around within a few hours) hopefully I wont experience any of the delaying tactics mentioned in other reviews.

Hi MORGANSPIC3D, Thanks for your review! We are happy to read that you are enjoying your time with us. Regarding your comments about our pending waiting time, we need to follow all the relevant verification protocols, and this can take up some time. If you have any doubts, please reach our support team. Kind regards, The Miami Dice Team

user avatar
Inactive user
1/10

Plenty of netent games available, other than that wasn't to impressed.

some of the reviews were concerned about the payout times but thought I'd try it anyway. First time I withdrew back into my skrill account, no problem paid into account within 12 hours. Unfortunately the second time of making a withdrawal was a totally different case. Got an email stating acquiring account would not accept the funds. So got on to live chat, was told I can only withdraw into a bank account, that certain regions won't accept funds into a skrill account. Informed live chat I had already withdrew into my skrill account. I was then told that " these things change all the time", so I asked when it changed, they refused to answer. They also said that my account had been blocked from paying funds into my skrill account. I asked who blocked and why, skrill or casino. Again couldn't give me an answer.

After a couple of other half hearted attempts to get me to withdraw into a bank account live chat eventually told me that accounts department would try and pay the funds into skrill account. Maybe 3 hours later the money was in my skrill account..

I have now closed my miami dice account and that of another white hat gaming ltd casino.

I read the piece on myths and truths about casinos by askgamblers, and I think licensed casinos will play it straight where the odds etc are concerned. The problem comes when trying to withdraw. To many of these so called reputable online casinos, (there are some decent ones out there), use delaying tactics in the hope you will reverse withdrawals and lose your money, which I have done on several occasions. This is why I now place a time out on the casino until withdrawal is authorised. I believe that Miami Dice noticed I had done this and so came up with an excuse not to pay out in the hope that when my time out was up I would play again and lose. Sounds a bit paranoid I know but what are you supposed to think when they can't give you a straight answer.

Hi REDFIELD1123 Thanks for your review. From the online department, we are always happy to hear your experiences in order to improve our services. After checking your case with the relevant department, we advise you to read our terms and conditions regarding your Skrill account: >> https://www.miamidice.com/index.php?page=promoterms 7. Welcome Bonus [Also known as FIRST DEPOSIT BONUS or OPENING OFFER] (vii) Deposits made via Skrill or Neteller are not eligible for the welcome bonus and if taken, any winnings will be confiscated. << Please feel free to contact our team via Live Chat again, we are happy to explain you our T&Cs further and you can reach us 24/7. Thanks Miami Dice

user avatar

Recently deposited £40 into miami dice and won £600. After many attempts I managed to clear wagering and was processed in roughly 36 hours. I sent my documents off at same time of withdrawal also. Just waiting for the money to reach my bank

But slow on withdrawals alot of casinos pay out instant now a days .

Hi Bomber12, Thanks for your review. We really appreciate your 9 stars! Regarding your first withdraw, due to our UK license, we must obey the relevant regulations and once a customer requests their first withdraw, we have several days to request their ID, check that everything is ok and release the withdrawal. Once this process is done, the following withdrawals are much faster 😊 If you have any further enquiries, please feel free to get in touch with our team via Live Chat. Thanks Miami Dice

user avatar

I love the games on this casino and had had some good wins, I find withdrawal times really fast!

I thought I’d take part in the promotions but found them confusing. I couldn’t find which Game was game of the month so went to live chat but they told me to look at ‘popular games’ which didn’t help. Then I thought I’d try to win the Miami holiday, you have to get 1000 Miami dice points , different to loyalty points, in a month to enter, I contacted live help to see how many points I have but they couldn’t help, just said I’d get an email if I won.

Hi LYNDA231, Thanks for your review! We are happy to read that you are enjoying our game and services! If you have any doubts about promotions, please reach our support team via Live Chat or our email [email protected] Kind regards, The Miami Dice Team

user avatar

I received a promotional email from Miami Dice Casino, offering 10 no-deposit free spins on NetEnt's Drive Multiplier Mayhem game, with a 200% first deposit bonus plus another 50 free spins on the same game. That was good enough to catch my interest, so I did my initial check-throughs first, as always. First stop, Askgamblers casino review. No country restriction for me, so that was good. The casino also has Microgaming games, and that's another good point for me. The casino belongs to the Caddell group, now that is not so good for me! Why? Because none of Caddell casinos that I have accounts with have proven to be satisfactory for me. I always have had some issues or problems, either with their casino Support team, or with their Finance people. Nonetheless, for trying out sake, I decided to give Miami Dice Casino a go.

Anyone familiar with Caddell casinos would know that all their casinos maintain a similar list of game providers. Similarly, Miami Dice too has got Microgaming, NetEnt, BetSoft, NextGen, Quickspin, Thunderkick and a few other providers, but the games from each provider are never the full range. Take Microgaming games, for example. I was hoping Supe It Up would be available, but it wasn't, so that disappointed me, although I have already expected it to be so. None of the Caddell casinos have this game. Same goes for the other provider games too, so some of your favourite games may not be available in the casino's list of games.

Another disappointment awaited me at Miami Dice Casino. This time it was the restriction on Neteller. Deposits made via Neteller are not eligible to claim the Welcome Package, which includes all the other deposits and free spins offers. This was confirmed when I asked the Live Chat host about it. Once again, all Caddell casinos share this very same policy in restricting Neteller from claiming their Welcome Packages. As I use only Neteller for all my deposits and withdrawals at all casinos, this restriction meant a complete no-go for me. Yes, I could deposit and claim the other Reload bonuses, but those do not attract me at all. I usually do not take them, unless the accompanying free spins are of the no-wagering kind, which isn't the case at Miami Dice Casino.

Ah well, since I have signed up at the casino, I'll just have to wait for some nice offers to come by in the future. As I cannot claim the Welcome bonuses, there was no other better reason for me to make my first deposit as yet.

Thanks for the review Afi4wins. We appreciate your honest feedback. We always like reading about our customer`s opinions as this helps us improve and give you the best experience possible. Regarding Neteller, deposits made via Skrill or Neteller are not eligible for the welcome bonus and if taken, any winnings will be confiscated. (See Ts & Cs point 7.7 in our promotional terms). This is an industry-wide rule that some of the big casinos do apply on their sites too. Such as Ladbrokes, Party Casino and BGO. Miami dice has over 1,000 Games in total across PC, Mobile and Tablet; and we will make sure to contact microgaming about the Supe It Up game. Thanks again Afi4wins! Casimba

user avatar

Sister site to Spinland casino. Another one of my absolute favourite. You get the same VIP treatments as you would with Spinland. Big variety of games to choose from. Zero technical/network issues to date. Has a points reward system that players can redeem for bonus cash. Live chat support 24/7 and always helpful. Reach VIP status and get direct access to your very own VIP team who go above and beyond.

Big free spins offer for sign up with a generous welcome bonus for first deposit. Players can look forward to ongoing freebie offers ranging from freespin to deposit bonuses and more. Overall trustworthy casino with with caring and friendly support staff.

Only fault is their points reward system. Players get an automatic 500 points for deposit first time. From then on it is $10 of real cash to gain 1 point and minimum exchange is 1000 points for a $5 bonus.

Unfortunately is no longer available for Australian players due to new gaming law introduced in August 2017. However the gang is hopeful they will be back as soon regulations permits.

Hi TRYNZEE, Thanks for your kind words! We are happy to read your appreciation for our website and services! It's unfortunate that we no longer operate in Australia. Wishing you the best. Kind regards, The Miami Dice Team

user avatar

Good selection of games and nice friendly interface.

The withdrawal times are horrible. It s been 3 days now and I'm still on Pending. They just want to not payout .

It s 2017 almost 2018 there are casino sites where you get your winnings in under 1 hour so step up your game or you could close the site soon.

Hi Kensan88, Sorry to hear that you`ve had an issue with your withdrawal. Please contact our support team if this has not been resolved yet and I`m sure they will be able to assist you. We have also sent you a private message. Thanks.

user avatar

Good selection of machines, fast smooth servers, and they used to have VIP service

Only 1 good VIP host (Chris), and once he left the company or moved up the ranks, the cashback deal he made on behalf of Miami Dice disappeared, and the new VIP host only gave me a good-will bonus.
The site appears to have no focus on VIP players, if your a big player making big deposits, you'll get the same service as a low deposit player, dont expect any VIP treatment whatsoever.

Hi! Thanks for your review! We are happy to read that you enjoy our big selection of games! It's unfortunate that you had a bad experience with our VIP team, but we would like to try to amend this, so if you could reach us out and explain your personal situation to our support team, we are sure they will do their best to help you. Thanks again, The Miami Dice Team

user avatar

Nice selection of games and a reasonable welcome offer. Was lucky enough to make a bit of money from mine.

Withdrawal process is far too long winded (still not at the end of mine yet). The 48 Hour option to reverse would be better as maybe 6 hours but is clearly a ploy to get you to change your mind - and the ID process I accept - but why is it other casinos have systems in place to verify people without having to send documentation in yet others state you have to as per UK regs? Seems like another way of catching people out.

Hi! Thanks for your review! We are happy to read that you enjoy our big selection of games and our offers! Regarding your comments about our pending waiting time, we need to follow all the relevant verification protocols, and this can take up some time. If you have any doubts, please reach our support team. Kind regards, The Miami Dice Team

user avatar

- The lobby is relatively smooth
- Live support seems to be available continuously
- There is a cashback program (it's not worth much and money is just bonus money, but some sites have none at all)
- ID verification and review of withdrawals doesn't seem to be as bad as before\as bad as people say it is.

- Many big providers missing, including Quickspin, PlaynGo, Yggdrasil
- Not the full package of games for some providers (for example Microgaming even misses popular games like the "Girls with Guns" games

- Incredibly misleading bonus terms that even seem to confuse the live support:
I got 20 Free Spins on Hansel and Gretel (no deposit required, however I did deposit before), terms say something about maximum winnings being 100€, however, a sane person (me and seemingly also the live support guy) thought the amount won from freespins would be capped at 100€. I did go to live support to confirm my balance I built up to 355€ (of course all wagers cleared) would be paid out in full. A few hours after withdrawal request - guess what? Balance got deducted down to 100€. I showed them screenshots of convo with live support, but they said the decision is final. For me this is a pretty shady act, especially when terms are so unclear that even the live support doesn't know what's gonna happen.

For me, other than that, nothing bad for me to say about the casino, but I also can not name a reason on why to play on this casino specifically - if any reason it's definitely not the customer support from my experience.

Thanks for your comments! We are happy to read that you enjoy our smooth gameplay experience, cashback program and the availability of our support service. Regarding your comments about our terms and conditions, we would like to guide you to email our support team on [email protected] to have further discussion about our terms. The team will do their best to explain to you how these work in view of your particular case. Kind regards, The Miami Dice Team

user avatar

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