Mason Slots Casino

Casino support is not willing to assist me for my Mifinity withdrawal

$26

My Mifinity Withdrawal has been declined several times for various reasons.

The last reason is "Please fill all the information fully and correctly when you are requesting a cashout". I made sure and I can see that all the fields are filled in correctly (my accounts are fully verified) and yet the payment is still rejected.

I can't find out from anyone on the support what is wrongly filled. Agents from the chat do not see such information and people from the financial department do not want to say anything specific, but give a general answer that the fields are incorrectly filled.

So how can I withdraw money when no one wants to tell me what's wrong?

The casino won't give me an answer so there's nothing I can do. I hope someone will help me here.

I deposited 100 euros via Neteller, money came out of my account, then I contacted chat support and they asked me to take a photo of my deposit, I have made and kept asking them for 3 days but still got no response. And so far I haven't received any information other than waiting.
They didn't want to solve my problem, I sent them the proof of deposit, the check was easy because the transaction code was in, but they did nothing.

€110

100USD deposit Discarded

Self Exclusion Failed by N1 interactive licence

€100

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Mason Slots. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Mason Slots and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with Mason Slots and deposit the following amount on

500 - 28/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted Mason Slots by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

My registration details were all the same < full name, DOB and address removed >

I deposited 100 euros with Trustly Pay n Play -option. The money left my bank account, but as the deposit process was complete the site kicked me out. Customer service told my account had been closed due to decision of the administration The deposited money never returned to my bank acc.
I sent an email to the casino with online bank screen shot of the deposit. That was over a month ago, and no decent reply yet. The customer service keeps on answering me that the finances department is busy and they will look into it later.
This delay is unacceptable. My money just disappaered somewhere.

€500

100 euros disappeared

Delayed deposit, no answer from financial department

€100

On August 8, I made a transfer of PLN 110 via the ecopayz system. The money is gone from the wallet, but not in the casino. The support was informed about this event, as was the financial department. However, nothing has changed so far, still relevant: "we are working on it". Ecopayz payments are made immediately, ecopayz service ensures that the funds have been credited correctly.

zł110

Complaint Statistics

Resolved 6

Avg. Amount $ 168

Avg. Complaint Duration 3 days

Avg. Response Time 1 day

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Player rating

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Top reviews from our players

DungB

7 months ago

9/10

Just joined and was really happy with how fast the site works. I deposited with my card and the money was in instantly. Games run well and withdrawals are quick too. My only issue is the live chat wasn’t available when I needed help the first night.

Hello DungB, We're so glad you're happy with how fast our site works! It's fantastic that your card deposit was instant, games run well, and withdrawals are quick. We apologize that our live chat wasn't available when you needed help on your first night. We understand how frustrating that can be and are always working to improve our support availability. Thanks for your kind words! Mason Slots Casino Team

Mason Slots Casino 4 months ago

Sfiris

10/10

Payouts are crazy fast here—I’ve gotten funds back to my card on the same day, which never happens elsewhere. The live games are well-run and don’t lag. My only complaint is that the welcome bonus is a one-time deal—would be nice to have more follow-up offers.

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Mason Slots Casino 5 months ago

Vmerovnik1

9/10

From registration to withdrawal, everything was fast and clear. I won $135 on a slot and withdrew the next day. The bonus terms were fair, and the mobile site never lagged. Definitely a good option for quick sessions.

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Mason Slots Casino 5 months ago

Zefa96

10/10

The registration process was smooth, and I made my first deposit in just a couple of clicks. I tried some jackpot slots and cashed out $135. Everything worked well on mobile, and I never had to reload or restart a game due to glitches.

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Mason Slots Casino 5 months ago

Dqdz97

10/10

Nothing beats sitting at a live blackjack table with a real dealer who actually talks to you. The vibe is so close to a land-based casino, I almost forgot I was at home in pajamas. Great video quality too. It's my absolute recommendation to all live games lovers! But i want more bonuses, moooore, hehehe

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Mason Slots Casino 5 months ago

Gefler

10/10

I’ve used a ton of online casinos over the years and this one’s top 3 for sure. It’s smooth, fair, and doesn’t flood your inbox with spam. The games feel less rigged than some other platforms I’ve used. Plus, I actually hit bonus rounds regularly here.

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Mason Slots Casino 5 months ago

Yfiq456

7/10

I come here mainly for the slot tourneys. Even when I don’t win, they make spinning more exciting. Plus, the loyalty program gives back a bit when I lose, which I appreciate. Had some big hits, some dry spells, but that’s how it goes. Overall, I’m pretty happy here.

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Mason Slots Casino 6 months ago

Tezes

9/10

Probably the fastest cashout times I’ve experienced so far. The games are fun, fair, and don't feel rigged. Plus, the support team is fast and friendly. Only downside is that there aren't as many weekly free spin promotions as I’ve seen elsewhere.

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Mason Slots Casino 6 months ago

Klav4

9/10

One of the smoothest online gaming experiences I’ve had so far. Cashouts are lightning quick, and the variety of games is massive. Customer service actually treats you like a person, not a ticket number. Minor downside: I wish they offered a few more banking options for withdrawals.

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Mason Slots Casino 6 months ago

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