Mason Slots Casino

Mason Slots Casino - Casino support is not willing to assist me for my Mifinity withdrawal

$26

My Mifinity Withdrawal has been declined several times for various reasons.

The last reason is "Please fill all the information fully and correctly when you are requesting a cashout". I made sure and I can see that all the fields are filled in correctly (my accounts are fully verified) and yet the payment is still rejected.

I can't find out from anyone on the support what is wrongly filled. Agents from the chat do not see such information and people from the financial department do not want to say anything specific, but give a general answer that the fields are incorrectly filled.

So how can I withdraw money when no one wants to tell me what's wrong?

The casino won't give me an answer so there's nothing I can do. I hope someone will help me here.

Mason Slots Casino - 100USD deposit Discarded

€110

I deposited 100 euros via Neteller, money came out of my account, then I contacted chat support and they asked me to take a photo of my deposit, I have made and kept asking them for 3 days but still got no response. And so far I haven't received any information other than waiting.
They didn't want to solve my problem, I sent them the proof of deposit, the check was easy because the transaction code was in, but they did nothing.

Mason Slots Casino - Self Exclusion Failed by N1 interactive licence

€100

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Mason Slots. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Mason Slots and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with Mason Slots and deposit the following amount on

500 - 28/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted Mason Slots by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

My registration details were all the same < full name, DOB and address removed >

Mason Slots Casino - 100 euros disappeared

€500

I deposited 100 euros with Trustly Pay n Play -option. The money left my bank account, but as the deposit process was complete the site kicked me out. Customer service told my account had been closed due to decision of the administration The deposited money never returned to my bank acc.
I sent an email to the casino with online bank screen shot of the deposit. That was over a month ago, and no decent reply yet. The customer service keeps on answering me that the finances department is busy and they will look into it later.
This delay is unacceptable. My money just disappaered somewhere.

Mason Slots Casino - Delayed deposit, no answer from financial department

€100

On August 8, I made a transfer of PLN 110 via the ecopayz system. The money is gone from the wallet, but not in the casino. The support was informed about this event, as was the financial department. However, nothing has changed so far, still relevant: "we are working on it". Ecopayz payments are made immediately, ecopayz service ensures that the funds have been credited correctly.

zł110

Beschwerde-Statistik

Gelöst 6

Durchschn. Betrag $ 165

Durchschn. Dauer 3 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

8.8/10 ● 64 Bewertungen

Top-Bewertungen unserer Spieler

Aririr

vor 4 Wochen

10/10

Tried a few different games and had a great time. The site feels modern and well-made, and I actually got a couple small wins. Didn’t feel pressured, just chill and fun. Will be playing again for sure.

Hello, thanks for sharing! We’re happy to hear you enjoyed the games and liked the modern, relaxed vibe. Congrats on the small wins, and we’re glad it all felt fun and pressure-free. Looking forward to having you back! 😊

Mason Slots Casino vor 5 Tagen

Ajin32

9/10

I’m usually online when most people are asleep, and this casino holds up well in those late hours. Around midnight or later, the games still run smoothly, and I haven’t seen any crashes or “server busy” errors. I once reached out to live chat in the middle of the night and still got a quick answer, which I didn’t really expect. The bonuses feel reasonably achievable instead of being designed so you’ll never meet the requirements. The only recurring annoyance is the mobile app occasionally kicking me out and asking me to log in again. It’s not game-breaking, just something that could definitely be improved. Overall, it’s a comfortable home for night-time sessions.

Hello, thank you for the detailed feedback! We’re glad to hear the platform stays smooth during late-night sessions and that live chat was there when you needed it. It’s great to know the bonuses feel achievable too. We’ve noted your comment about the mobile app logouts and will pass it on to the team. Thanks for making us your go-to spot for night play 🌙

Mason Slots Casino vor 5 Tagen

Ax777

9/10

I joined their weekend slot race and ended up chatting with players from three different countries. Everyone shared strategies and joked about near-misses. The chat felt friendly, not competitive. The moderators kept the vibe clean too. It reminded me that online casinos can have real people behind avatars. Felt wholesome, which is rare.

Hello, thank you for such a great story! We’re really happy to hear the slot race chat felt friendly and welcoming. Building a positive, respectful community is important to us, so it’s great to know our players and moderators helped create that vibe. Thanks for being part of MasonSlots!

Mason Slots Casino vor 5 Tagen

Steneten

9/10

I like the regular reload bonuses. I usually deposit small (like 20–30 €) and they always give me something extra. Not huge wins yet but keeps me entertained. Layout on mobile is clean, even works in landscape mode which some don’t bother with. So yeah, solid 7/10 from me.

Hello Steneten, Thank you for the feedback! We are glad to hear that you enjoy our reload bonuses—we try to make sure even smaller deposits get a nice boost to extend the entertainment. It is also good to know that our mobile site is working well for you in landscape mode; we know how important screen orientation is for comfort. We appreciate the honest rating (even if it was a "solid 7" in the text vs the 9 stars!) and will keep working to make it a perfect 10 next time. Happy gaming, Mason Slots Team

Mason Slots Casino vor 4 Wochen

Wexxxx

10/10

I deposited without any trouble and jumped straight into some themed slots. After about an hour of casual play, I ended up with $140 in winnings. The layout felt familiar, nothing confusing, and I appreciated how stable the mobile version was the whole time.

Hi Wexxxx, Thank you for sharing your experience! We are glad to hear that you had a trouble-free session from deposit to withdrawal. We designed our mobile layout to be familiar and stable, so it is great to know it performed well during your hour of play. Congratulations on the $140 win! Best regards, Mason Slots Team

Mason Slots Casino vor 4 Wochen

Madsimons

10/10

I can’t lie — I joined for the free spins and ended up staying for the vibe. The games just feel better here, smoother somehow. The wins come often enough to keep it exciting 😄🎰.

Hello Madsimons, We love this review! Sometimes you come for the free spins, but you stay for the quality. We are thrilled to hear that the games feel smoother here and that the "vibe" is right for you. It is always great when the wins come often enough to keep the adrenaline pumping. We look forward to seeing you around! Sincerely, Mason Slots Team

Mason Slots Casino vor 4 Wochen

benkap3n

9/10

I’m mostly a poker guy, and the tables here are actually competitive. The players aren’t bots, which is rare these days. Plus, the platform runs buttery smooth.

Hello benkap3n, Thank you for the high rating! We take great pride in our poker offering, so it is fantastic to hear that you are finding the tables competitive and the player base genuine. Ensuring a "buttery smooth" platform without bots is a top priority for us to keep the game fair and exciting. Good luck at the tables! All the best, Mason Slots Team

Mason Slots Casino vor 4 Wochen

Veni4es

9/10

Found this site during a 2AM scroll sesh, and now it’s in my bookmarks 😜 easy to use, no drama, just games that actually work. I lost some mulah, won some, but actually had fun. That’s the point for me. It would be 5 stars if support replied faster, but I’ll live.

Hi Veni4es, We are honored to have made it into your bookmarks during a 2AM scroll session! 🌙 It is great to hear that you are finding the site easy to use and free of drama. We believe that whether you win or lose, the experience should always be fun, so we are glad we achieved that for you. We have also noted your feedback regarding support response times and will work on speeding things up to earn that 5th star next time. Cheers, Mason Slots Team

Mason Slots Casino vor 4 Wochen

Yator1

10/10

After about 12 days of playing, I can say this site is reliable and fun. I haven’t had any payout delays and the user interface is very intuitive. Only thing I’d improve is the sound settings—some games don’t remember if you mute them, which gets annoying.

Hello Yator1, Thank you for the wonderful 10/10 review! We are glad to hear that your first 12 days with us have been reliable and fun. We are happy that you are enjoying the intuitive interface and experiencing no delays with payouts. We really appreciate your specific feedback regarding the sound settings; that is a very useful detail. We will pass this note on to our technical team and game providers to see if we can improve the "mute" memory for a quieter gaming experience! Best regards, Mason Slots Team

Mason Slots Casino vor 4 Wochen

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