Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Magical Vegas Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Magical Vegas Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 32 reviews
5.7/10
32 reviews
Complaint Response 12 complaints
2 days avg. 12 complaints
What we like
  • Live Chat 24/7
  • Mobile Casino
  • Multi Software Providers
  • Exclusive Games
What we don’t like
  • Numerous country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Magical Vegas Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.magicalvegas.com
Established
2014
Licences
UK Gambling Commission, Gibraltar Regulatory Authority
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino

Magical Vegas Casino is an online casino powered by a multitude of software providers which include Microgaming, NetEntIGT, Play 'n Go, and Odobo among others. The casino provides a selection of games ranging from slots, roulette, scratchcard and table games which are all instantly accessible through a compatible flash browser. Players can also enjoy a selection of the casinos games via their mobile device, as the casino offers a fully optimized mobile casino. Magical Vegas is licensed and regulated to offer gambling services in Great Britain by the UK Gambling Commission, as well as the Gibraltar Regulatory Authority, to offer gambling facilities in jurisdictions outside Great Britain.

Restricted Countries and Territories

Players from the following countries are restricted from playing at Magical Vegas Casino: Belgium, Croatia, Denmark, France, Italy, Malaysia, Norway, Poland, Spain, United States.

For a full list of restricted countries please refer to the casinos terms and conditions.

Virtual Games

You will find a selection of classic and popular video slots and table games at Magical Vegas Casino. There are hundreds of games to choose from with new games being added all the time. Relax in the Magical Vegas Lounge where you can discover all things Vegas and gaing related. Some of the casinos most popular video slots include Mayan Riches slot, Pixies of the Forest slotBlack Widow slot and Cash Spin slot. You can also enjoy exclusive games to Magical Vegas such as the wildly engaging Greased Lightening.

There is a varied choice of table games to play all in an easy to use interface. Players can enjoy a selection of different roulette and card games like Blackjack European, Deuces Wild, Casino Hold 'Em and 3 Wheel Roulette.

If you are a fan of poker games sit down and relax with games like Joker Poker and Jackpot Poker.

The casino is also home to a massive selection of scratchcard card games like Monkey Thimble, Mystical Money, Voodoo Dolls and Super Stylist.

Live Dealer

Live dealers section is also available at Magical Vegas Casino, therefore players can access live casino games.

Mobile Gaming

Magical Vegas Casino offer a selection of their games to players who enjoy games on the go with their mobile casino which have been optimized to run on smartphone and tablet devices that run on the iOS software. Some of the casinos mobile games include Jazz Cat Slot, Cleopatra, Divinci Diamonds and Cash Wizard.

Support

The casinos support are available to contact 24 hours a day, 7 days a week. It is advisable to check the casinos FAQ first however other forms of support include live chat, e-mail and telephone.

Security and Fairness

The casino uses the best methods available today for the encryption of the username and password information, and any other sensitive information transferred to and from the client. All games are monitored using a random number generator to ensure fair results of all their games at all times.

StallCation

Complaints

Read the complaints other players have left for Magical Vegas Casino. Learn more about complaints.

Show all complaints
Magical Vegas Casino - Accounts Locked, Refusing To Return Balances After Saying I Was Verified
This is against the entire Daub Group.

I have been treated shamefully and this group has caused me great stress and anxiety.

I signed up to their casinos in April. On April 17th I got an email saying I was verified after sent in bank statements, driving license, license selfie and card pics.

I began getting texts and emails to sign up at Aspers and Magical Vegas casinos. I did this. My accounts were then locked with over £1,200 in them and I was told I was not verified and was advised to send my bank statements through WHATSAPP!!! They claimed this was secure and the next day Whatsapp were hit by hackers and all data was compromised. I sent in three months worth of statements. These were rejected and I have been fobbed off when pointing out I have proof I was verified on April 17th (SEE ATTACHED EMAIL). I went on chat for a total of 3 hours explaining the situation and pointing out under UKGC LCCP they should not of let me deposit if I wasn't verified.

I have requested a total of 5 times now my accounts to be permanently closed, to have all my data destroyed under GDPR and never to be targeted by their marketing team again. I have requested all my balances to be returned to my card. This is my legal right and right under UKGC LCCP.

Thus far Magical Vegas and the daub group have ignored all of these requests and keep saying 'the account is under review'. They are breaching UKGC LCCP and their conduct is causing me stress and anxiety.

I would appreciate AskGamblers help with this. I do not want the hassle of filing court docs but I will if necessary.

Laura
staus Resolved
£1200
Magical Vegas Casino - Unjustified confiscation of £6,500

So here is my story! I found my self as "true hardcore gambler" and to be honest i lost a lot because of it but i always have a feeling inside that one day... and my day, my ticket to out of money problems come true... there was only one thing... i win 6,500 GBP put it on withdrawal. After


:On Thu, 11 Oct 2018, 14:13 DAUB Alderney, wrote:

Dear Martins,

Username: redefiner

Hope that this email finds you well!

I am sending this email to advise you that the withdrawal of ?6,500.63 has been successfully verified for processing.

However, I will require your identification documents to complete the verification of your play account as per the UK Gambling Policy. As such I would appreciate if you could provide us with the following documents to complete the verification:

- A copy of your Passport

- A copy of your Driver’s License

- Front of card ending 6024

Please ensure that only the first 6 and the last 4 digits are visible.

so i send my passport copy and bank card photo i don't have driving license at all so can't send it. NEVER before in my life have problems to verification my self with passport where age or personality can be checked...

On Thu, 11 Oct 2018, 17:54 DAUB Alderney (KYC), wrote:

Dear Martins,

Thank you for sending your document.

We are pleased to inform you the bank card has been accepted, however to complete the verification process we will require the below document:

A copy of your UK Driver’s License and personal ID card.

For any further assistance or information, feel free to contact us at your convenience via email or the Live Help Service.

Regards,

Carl

Security Team


i told them that i got only passport (should be enough to proof myself) . no replay no nothing. at work at break time i go on website and find out that my account is blocked (with ought any notice or email ore something) so i straight away seek with support teem

This is an automated email sent from the Live Chat Server - please DO NOT reply to this email. The following information is a log of your recent chat session. Please save the log for your records.

Your session ID for this incident is 1171985.

Time Details

10/12/2018 02:07:03PM Workflow sent message: "Please do not disclose full Credit/Debit Card Number over live chat under any circumstances."

10/12/2018 02:07:09PM Session Started with Agent (Dave)

10/12/2018 02:07:09PM Martins: "My Account"

10/12/2018 02:07:13PM Agent (Dave): "Hello, welcome to the support service. My name is Dave

How may I help you?"

10/12/2018 02:07:36PM Martins: "hi there i just try to log in and find out that my account has been blocked"

10/12/2018 02:07:53PM Martins: "for what reason?"

10/12/2018 02:08:12PM Agent (Dave): "Hello there"

10/12/2018 02:08:21PM Agent (Dave): "I will have a check for you"

10/12/2018 02:08:24PM Agent (Dave): "For security purposes, May you confirm your username, full name, date of birth, postcode and phone number please?"

10/12/2018 02:10:46PM Martins: < personal info removed >

10/12/2018 02:10:55PM Agent (Dave): "Thank You for confirming the details. Please bear with me a moment whilst i look into it."

10/12/2018 02:11:34PM Agent (Dave): "Thank You for waiting"

10/12/2018 02:11:48PM Agent (Dave): "I had a check on your account"

10/12/2018 02:12:04PM Agent (Dave): "And I can note that the verification of your account has not been completed"

10/12/2018 02:12:32PM Martins: "i haw send my card details and pasport"

10/12/2018 02:12:54PM Martins: "i dont have uk driving license or id card i got only pasport witch i provided"

10/12/2018 02:14:02PM Agent (Dave): "I am sorry to inform you that the verification of your account has not been successful, as such, you account has been closed"

10/12/2018 02:15:17PM Martins: "depending on what? i prowided information requested. also i am interested what is going to hapen with money i win and put it on withdrawal"

10/12/2018 02:17:33PM Agent (Dave): "Just give me a moment"

10/12/2018 02:17:39PM Agent (Dave): "I am looking into that"

10/12/2018 02:17:57PM Agent (Dave): "And I shall get back to you"

10/12/2018 02:18:08PM Martins: "ok"

10/12/2018 02:19:42PM Agent (Dave): "Thank You for waiting"

10/12/2018 02:19:47PM Agent (Dave): "I have check on that"

10/12/2018 02:20:18PM Agent (Dave): "Our security team will shortly get in touch with you to provide you with more information"

10/12/2018 02:20:51PM Martins: "i am at work at the moment"

10/12/2018 02:21:02PM Martins: "and my breake is nearly ower"

10/12/2018 02:21:09PM Agent (Dave): "They shall send you an email"

10/12/2018 02:21:23PM Martins: "ok tnx"

10/12/2018 02:21:32PM Agent (Dave): "You're welcome"

10/12/2018 02:21:39PM Agent (Dave): "Anything else I can assist you with for now?"

10/12/2018 02:21:44PM Martins: "no tnx"

10/12/2018 02:21:50PM Agent (Dave): "OKay"

10/12/2018 02:21:56PM Agent (Dave): "Have a good day ahead"

10/12/2018 02:22:42PM Session Ended

If you require further assistance, please visit the contact us / support section on our website.

and after i got email :

---------- Forwarded message ---------

From: DAUB Alderney (KYC)

Date: Fri, 12 Oct 2018, 16:01

Subject: Your Account

To:

Dear Martins,

redefiner/Martins Rinkis

This email is in relations to your Magical Vegas account bearing username ‘redefiner’

Your Magical Vegas Account has been reviewed by our Management Team

We are hereby informing you that further to verification made to your account, we have taken the decision to permanently terminate your membership with the site.

Under these circumstances we are applying with immediate effect our Reservation of Rights under clause 11.08 which states that “We reserve the right to close a player’s account and return funds on the account without reason.’

We are doing the needful to refund you the deposit amount of ?1310 to your Visa debit card ending 6024. Please allow 3-5 working days for the funds to reflect in your account.

Also note that all your other accounts on Daub Alderney Ltd have also been closed and you are advised to refrain from setting any new accounts on the sites that are owned or operated by Daub Alderney Ltd.

Any such accounts when located will be closed and monies in such accounts will be forfeited.

Thank you for your understanding and wishing you all the best for the future.

Please note that this matter is now considered closed and no further correspondence will be entered into.

Regards,

Security Team

i also got a video of that winning... so this is way how casino work? house owner always win? i am old enough to gamble , i am resident of UK (live here 8 years ) i am honest person and this is what i get unanswered questions and broken dreams..

staus Unresolved
£6500.63
Magical Vegas Casino - Getting the runaround with account closure
I would like to submit a complaint about magical vegas casino and their constant dileberate delay, ackward and dismissive attitude when requesting the closure of my account. I have requested on 3 separate occasions my account to be closed. the first request was made around 2 months ago via their live chat option on request of closure I was told that I had a cash back amount due to be credited to my account and it would be a shame to leave at that moment I was offered 20 free spins and that was that. I wasn't given any advice on how to close my account and the operator was dismissive to my request even though I expressed I wanted a closure. on the second occasion again over live chat I requested closure once again to be asked why how what when and then told by the operator he actually couldnt carry out my request as he was not authorised to do so he asked me to contact customer support and request the closure through them.which states that is indeed the number you call for requesting closures or temporary breaks. yet again I was told by the person on the other end of the call in customer he could not carry out my request. I began to get quite agitated and stated again I just wanted my account closed he refused saying he was unable to perform my request. I was extremely dissatisfied with this situation and promised myself I would never go on the site again, but after a few days I received yet another call from magical vegas stating I had a 20 pound bonus waiting in my account, in the attempt to tempt me back, which obviously being a gambler given freebies happened and led to massive deposits being placed there after they had duped me back when all I wanted to do was leave the site as I had requested. on the third occasion I decided to approach customer support directly on the phone via the number on the terms and conditions and sure enough yet again I was told he was not able to carry out my request I was puzzled why this was seeing as this was customer support and the correct number as stated but he assured me he would email customer support which I was already talking to to call me and carry out the closure within 72 hours. I did receive a call from magical vegas but it was to inform me how lucky I was to have been chosen to enter the chance to win a trip to mexico all I had to do is you've guessed keep depositing and playing. not one mention of closing my account. I was so taken aback I was actually in shock about the cheek they actually had and what lengths they would go to to keep you on there side. it has now been over 72 hours and no phone call I have sent customer support an email today outlining my concerns and still no reply. my account still remains active. I have requested that I be refunded all the money I have deposited as a result of them not closing my account when first requested. I believe magical vegas have and still are knowingly and dileberately delaying and making it impossible for me to close my account even though it states this can be requested with immediate effect and they must be aware upon looking at my account activity I clearly have a problem. this is irresponsible and a breach of their terms and conditions it clearly states you can close or temporarily close your account anytime via live chat email or calling customer support everytime I have requested this and still nothing has been done I have used all 3 ways as stated in their terms and conditions and still nothing. I believe I have attempted on 3 separate occasions to be responsible by way of requesting closure as I felt my spending was getting out of hand yet magical vegas have remained irresponsible and used tatics by way of bonuses free spins and promotions to keep me spending money and excessive amounts of money because they know exactly that is what I would do. players accounts must be monitored and they must be able to see irratic spending behaviour and they will most definitely be aware of this activity. in my opinion that is grossly unfair and a very dirty and crafty way to run a business to be totally dismissive of my requests and make it impossible to close my account is disgusting. if they would of closed my account when I originally asked I would not of spent anymore money because I wouldn't of been physically able to they have used my vunerability and weakness for their gain and that is illegal. they have plied me with offers and bonuses knowing I would just keep spending once that was lost I'm disgusted. I'm disgusted that they would allow this and I am disgusted that they are more than happy to add fuel to the fire with someone that is clearly trying to make steps to rectify their habit it is wrong on every level. thankyou
staus Resolved
Magical Vegas - Self-exclusion
Dear Sir/Madam I had an account with there sister site spin and win in 2012. Due to over gaming it became apparent to me to slow down and quit gambling for a while. I stupidly decided to join magical Vegas one night, at this point, once I entered my details ie. Same Name, same DOB same user name as I always use (martinb17) same email but I accidentally missed a letter out. There was no way I was trying to pretend to be someone else because I know how this works, everything is verified etc. But still i was aloud to open a new account. Surely this should be enough to stop the player from opening up the account and depositing £780 in 7 different transactions. Now I know it is not all up to the casino and I am trying my best to stay on the straight and narrow, but please bear in mind we are talking 3 years later with the same details and they still opened up a new account for me. When I went onto live chat to ask why it was not blocked they advised "it would of been found out eventually" and then advised I asked if I had withdrawal what would of happen and I was referred to the Claus stating any funds winnings and deposits will be forfeited. They are telling me I tried to be someone else but I 100% wasn't I am just a very stupid gambling addict. But if I was trying to be someone else why would they link my account to the spin and win account. There has to be a problem in there somewhere. I am under no illusion I am partly at fault but feel the casino (magical Vegas) are at a win win situation and have not got £780 of my money and I had a 0 % chance of winning on. I would like to see if they are able to refund my deposit but they keep rejecting my complaints. Can anyone help at all? Thanks
staus Unresolved

Complaint Statistics

Resolved 9
Avg. Amount $ 1,078
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
5.7/10 32 reviews

Top reviews from our players

Been a member at magical vegas for some time now and still enjoying the site! I’ve had some bad experience on other sites, but I must say this site is the best so far. The games are fair and the promotions are wicked! Wouldn’t mind a share of the 5k prize! I'm playing almost every day to collect as much points as I can. That would be such a nice prize for a hol. Fingers crossed xx.

Would love to get some freebies every now and then!

Dear member, Thank you for taking the time to provide us with your honest feedback. We are happy to hear that your first impression on the website has been up to your expectations. Please rest assured that our promotional team is currently working on new promotions with the aim of making more and more customers happy. Customer feedback is an important aspect of their reviewing process and we would really appreciate if you can send us any further suggestions as to how we might enhance your gaming experience by emailing us at [email protected] . Additionally, should you require any further assistance, please do not hesitate to contact us anytime through our live chat portal and our friendly customer service team will be more than happy to help you. Wishing you the best of luck on the promo competition you are currently participating and do also keep an eye on your emails for more exceptional offers coming your way. Until we hear back from you we wish you spend more wonderful times here at www.magicalvegas.com

user avatar

I would surely recommend Magical Vegas to my friends and colleagues. I’ve noticed that each month, the site comes up with new games and different themes. Being a casino player for 8 years, this is something great I would say. My husband has also just signed up an account. He likes it and spends a lot of time playing as well. Very good site!

Not trying to be bad but I think Magical Vegas needs to review its withdrawal process. It took me 4-5 days to receive my money. I am sure the site can improve on that.

Dear member, Thank you for taking the time to provide us with your honest feedback. We are honoured to have an experienced casino player like you as one of our valued customers and much happy to see that your experience on the website has been wonderful. In relation to the withdrawals, kindly note that we process any payments within 72hrs (after the pending hours on working days) as from the time you request for the payment. However, it is your bank which takes between 2 -5 banking days to clear the transaction into your bank account. On the other hand, should you wish for a faster withdrawal facility, we will highly recommend you to use your PayPal on your play account given the funds take only up to 24hrs to clear into the respective PayPal account. Customer feedback is an important aspect of their reviewing process. We would really appreciate if you could send us any further suggestions as to how we might enhance your gaming experience by emailing us at [email protected] or even email us so we could reward you further in relation to the friends you are referring to the website. Additionally, should you require any further assistance, please do not hesitate to contact us anytime through our live chat portal and our friendly customer service team will be more than happy to help you. Until we hear back from you we wish you spend a more wonderful times here at www.magicalvegas.com .

user avatar

Good selection of games, no connection issues. Good bonus system and live chat.

Overall this seems a decent casino to play at but unfortunately we have the same issue here like we do at most lesser known casino's.

PENDING PERIOD - this is a tactic used by these casino's in the hope that the player will reverse the withdrawal. I signed up to 3 new casino's recently and all 3, including this one had a lengthy pending period up to 72 hours. There is no other use for pending period's over 12 hours other than the casino clinging onto hope that the player reverses. It is a very dirty tactic and it needs to stop. All the top casino's have pretty much got rid of pending period's.

This is the only downfall with this casino. I will update this review when my withdrawal finally gets approved and paid to me.

Dear valued member, Thank you for taking the time to provide us with your honest feedback. We certainly understand your concern regarding the 72 hours pending period but would also like to highlight and reassure you that the pending hours decrease as you climb up the VIP ladder. In addition to that, we do also offer the option like “take a break” which allows you to stay away from your account for a minimum of 24hours up to 6 weeks, allowing enough time for your payment to be processed. For any further feedback, please feel free to direct your emails to [email protected] and we will respond to your email the soonest possible. On the other hand, should you wish to have more accurate updates regarding your withdrawal request or any other queries, please do not hesitate to contact our friendly live help team anytime through our contact portals. Wishing you spend a wonderful day.

user avatar

Brilliant site, I've had a few good wins easily withdrawn. Great variety of games, this is my favorite of all the sites I've played on over the years this is definately the best, plus no ridiculous wagering requirements and fair bonus policy, highly recommended x

Dear Member, We highly appreciate your time taken in providing us with this feedback. We at the best of our ability strive hard to provide a pleasant and smooth gaming experience to our players, and reading your words, motivate us more. We take good note of your remarks and seize the opportunity to reassure you that we shall work tirelessly to make this an effortless experience to all our players. Again, we thank you very much for your feedback and wish you a rocking Happy New Year. Best Regards, Magical Vegas Team

user avatar

Got an email with Offers valid for selected funded players only from 10th to 23rd October 2017. Free bonus carries a 25x WR and can be used on all slots excluding progressives. Maximum withdrawable winnings from free bonus is £25.Won £120 and it then dropped to £20 after wagering requirements.Then got up to £130 which it then said £10 in bonus rest in bonus wins.contacted support and was told once I met the requirements I would get £5? What is wrong with this site. I got over £250 and even after meeting requirements would only get £5 if I was lucky to play through it again!

Dear Customer, We thank you for providing your feedback regarding our bonus scheme. Indeed, like all online gaming platform, we as well have specific schemes for our various bonuses. To provide you with more insight on these, we advise you to contact our Support Team, available 24/7, in view of clearing out any confusion you might have had on our free bonus schemes and our wager requirements rules. Thanking you, we look forward to hearing from you soon.

user avatar

Nothing.

Awful, stingy site that gives you 10 no deposit free spins, has you wager the winnings 25 x then only lets you keep £5 after wagering. You really think you will encourage people to deposit into your site by being so stingy?

Dear Member, Hope this finds you well. Here at Magical Vegas, with our members’ precious feedback, we strive to provide the latest and best online gaming experience. As a new member, you are eligible to receive 20 free spins to try out the games on the site. However, all the Free offers are attached to Terms and Conditions which are advertised on the Promo Page. For more information, you can always refer to the below link; https://www.magicalvegas.com/promotions/20-free-spins/ Furthermore, should you have any question pertaining the above, please do not hesitate to contact our Friendly Customer Service Team who are available 24/7. We hope to hear from you soon.

user avatar

Same as user Suzy1122 - they give free spins which you can win from, then you have to wager those winnings 25x times but you can then only keep £5 as 'real money' and the excess is voided.

Ok fair enough, but it turns out if you play with those £5 and win, it doesn't matter as you can only withdraw £5 anyway, and if you make a bigger withdrawal they void the rest, even if you had to deposit to withdraw, leaving you out of pocket!!

In my case I won £80 from the £5 I was allowed to keep from free spins + wagering requirements, put in £20 to be allowed to withdraw to my new payment method, tried to withdraw £80 and only got £5 back and the rest voided! £15 out of pocket for no work on their part!

Dear Member, First and foremost, we are sorry to hear about your discontent on our free spins offers. Free spins win is indeed attached with terms and conditions such as the wagering requirements or a maximum convertible amount. Depending on the code that you claimed or the free spins that you opted in, the maximum winnings will vary. Any bonus terms or free spins terms are specified on the promotion’s advert. Unless otherwise specified, the maximum withdrawable amount from any converted wins from Free Spins is £5. Moreover, we would suggest you to contact our Support Desk to have more information about your withdrawal. We are available 24/7.

user avatar

Variety of games, ease of access. Very little else to say.

Very little offered for VIP Gold, Emerald or Ruby members, does not verify the different corresponding VIP levels. Very disappointed at how much this site rewards its higher lever VIP members.

Dear Member, We are sorry to hear about your discontent on our VIP scheme. However, the higher you go up the VIP ladder, you will receive more benefits. Weekly competitions and offers are available on our web site and we will gladly invite you to check our Promotions section on your next visit. We will seize this opportunity to request you to contact our friendly Support Desk which is available 24/7 for us to provide you with more specific information.

user avatar

Good reviews of slots, easy layout on website to find different slots and account details

Deposited my first deposit of £10 after receiving a text with an offer that I would get 200 free spins from this. Terms and conditions are misleading and need to be updated as unclear. I was aware there was a £5 maximum winnings from the free spins but wasn't aware that this was the maximum you could win and withdraw after wagering of 25X. The terms and conditions state £5 maximum win from free spins but then go and say the maximum winnings is £200 straight after this bit which is misleading! After spending an hour wagering £1.40 from spins (luckily won a bonus) seeing over £100 In my account to go back to being £5 is ludicrous and time wasting! I have not know a casino to give you free spins and have it capped at £5 winnings.

All the casinos free spin offers I've had which include William Hill, sky vegas, paddypower, coral, Betvictor etc have wagering on free spins but do not have a cap! Especially of £5. Ridiculous promotions. I will be closing my account once my deposit withdrawal has cleared.

Dear Suzy, We are sorry to hear about your discontent pertaining to the offer you received. This, we believe, is a mere confusion as all our offers have their specific terms and conditions. For further clarification, our Support Team shall need to review your play account; As such, we kindly request you contact us via our portals in view of having this matter sorted. You shall be able to reach us via the below: https://www.magicalvegas.com/support/ We look forward to assisting you further.

user avatar
Inactive user
1/10

Nothing really, site is a good lay out but other than that it's not that good.

Take take take kind of site, poor offers/bonuses. Hardly no play for your deposits. Wanted to close my account and practically had to beg them. Too many copy and paste replays from the live chat. AVOID AT ALL COSTS.

Hello Heidi, Thank you for your feedback. Heidi, first and foremost we are really sorry to hear about your disappointment regarding the site. The basis of our success as a Company rests on the development of a Satisfied and Loyal client base, we endeavour to provide an up to the standard level of Customer Service and Gaming Experience. As a Public Listed Company we are bound to provide a Fair Gaming environment as we are licensed and Regulated by the UK Gambling Commission which implies that all of our games are intensively tested and audited to ensure fairness for all our members on the site. Should we not have offered a fair gaming environment, we would not have been able to continue as a Business.We would have loved that all of our Customers enjoy a positive gaming experience, however the outcome of the games are purely based on luck which is something beyond our control.Nevertheless, here at Magical Vegas we strive and constantly improve to provide our members with the latest gaming experience and popular games that can be found online. In regards to your account closure request, such closure shall occur within 72 hours after receipt by us of your request should there be no activities in your account in those 72 hours. Players are required to re- confirm their intention to close their accounts if they access their accounts to play within the 72 hours to prevent any unwanted interruption in their game sessions as stated in our Terms and Conditions. Here on Magical Vegas, one of our utmost priority is to provide the best Customer Service which can be found online.Therefore, we do not encourage copy and paste replies, on the contrary we try our best to personalise our Services. Please do not hesitate to contact our Friendly Support Team should you require any assistance.

user avatar

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play