Magical Vegas Casino - Delayed withdrawal payment

I won big on one of the slots on Monday 6th Nov and I chose to withdraw my money that day through paypal. The website states that there is a 36 hour pending period for withdrawals which I waited for. I received an email after 72 hours to say that the withdrawal was now processed but I needed to send Photo ID which would then add another 2 days to the withdrawal. I then emailed them on Friday 11th Nov and they got back to me saying the payment would reach my account on the following Monday. I made a smaller withdrawal on the 7th Nov and I received that on Friday the 11th so there should be no reason I shouldn't have received my original withdrawal. I feel they are just delaying the payment over and over.

Dear @BlairR,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Dear BlairR,

We highly appreciate you taking time in providing us with this feedback.

It is regretful to hear about your disappointment with regards to our Service.

We take this opportunity to reassure you that our motive is to provide a top-notch Service to our customers and we sincerely apologise if you did not receive the service you were expecting.

Pertaining to your withdrawal concerns, allow us to clarify on any misunderstanding.

Once you submit a request, it automatically goes under a pending period of 36, after which, it is duly allocated to our finance department at 10 a.m. GMT which runs from Monday to Friday only.

From there, the funds are subject to verification against Terms and Conditions, Documentations and approval by the Audit and Finance department prior to payment.

We have taken good note of your feedback which shall undeniably help us improve our services.

Concerning the issue you experienced, we would humbly request you to get in touch with our support team who will be more than happy to assist you.

Phone Numbers:
· United Kingdom: 0808 279 7342 (Freephone)
· United Kingdom: 0203 770 7188 (Landline)

Full contact details may be found at https:­//w­ww.m­ag­ica­lve­gas.co­m/s­upport/

Looking forward to hearing from you.


Kind Regards,
Magical Vegas Team

Dear @BlairR,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.